Customer field representative vs contact representative

The differences between customer field representatives and contact representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer field representative and a contact representative. Additionally, a customer field representative has an average salary of $34,960, which is higher than the $33,776 average annual salary of a contact representative.

The top three skills for a customer field representative include CRM, customer issues and gas meters. The most important skills for a contact representative are customer service, technical assistance, and sound judgment.

Customer field representative vs contact representative overview

	Customer Field Representative	Contact Representative
Yearly salary	$34,960	$33,776
Hourly rate	$16.81	$16.24
Growth rate	-4%	-4%
Number of jobs	195,422	185,124
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 32%	Bachelor's Degree, 50%
Average age	40	40
Years of experience	12	12

What does a customer field representative do?

A customer field service representative provides and promotes a company's products and services in different locations. The representatives act as the middlemen between customers and organizations to increase brand recognition and loyalty. They must have strong communication skills to increase customer satisfaction. They will work through entire sales cycles to know how to get new customers and turn them into long-term customers. And to do that, they need to have a competitive attitude and be conversational. They will also be working under less supervision, so being independent is a plus factor.

What does a contact representative do?

As a contact representative, you will mostly work at agencies that oversee programs involving benefits, pensions, privileges, or taxes. This job involves a lot of interaction and aids in administrative and technical support to individuals and businesses primarily in person or through telephone inquiries. Moreover, contact representatives provide needed information and assistance to the public by answering a broad range of inquiries regarding the complexity of the laws, regulations, and other related administrative. The main purpose of contact representative work is to answer to a variety of inquiries.

Customer field representative vs contact representative salary

Customer field representatives and contact representatives have different pay scales, as shown below.

	Customer Field Representative	Contact Representative
Average salary	$34,960	$33,776
Salary range	Between $26,000 And $46,000	Between $27,000 And $42,000
Highest paying City	Santa Rosa, CA	New York, NY
Highest paying state	California	Connecticut
Best paying company	Westinghouse Appliances Australia	City of Seattle
Best paying industry	Energy	Government

Differences between customer field representative and contact representative education

There are a few differences between a customer field representative and a contact representative in terms of educational background:

	Customer Field Representative	Contact Representative
Most common degree	Bachelor's Degree, 32%	Bachelor's Degree, 50%
Most common major	Business	Business
Most common college	-	-

Customer field representative vs contact representative demographics

Here are the differences between customer field representatives' and contact representatives' demographics:

	Customer Field Representative	Contact Representative
Average age	40	40
Gender ratio	Male, 60.6% Female, 39.4%	Male, 32.7% Female, 67.3%
Race ratio	Black or African American, 11.1% Unknown, 5.2% Hispanic or Latino, 21.5% Asian, 6.2% White, 55.4% American Indian and Alaska Native, 0.7%	Black or African American, 11.6% Unknown, 5.2% Hispanic or Latino, 19.4% Asian, 6.5% White, 56.8% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between customer field representative and contact representative duties and responsibilities

Customer field representative example responsibilities.

Lead project to select CRM for team in order to effectively measure interaction with vendors, clients and customers.
Interact extensively with customers to achieve timely issue resolution while maintaining high standards for dock organization and cleanliness.
Disconnect gas service for nonpayment.
Review and work active service disconnections for nonpayment accounts on CSR network.
Assist patients by responding to billing questions and concerns, and solicit necessary demographic insurance/coding information to insure correct claim submission.
Adapt communication to age-specific patients and ensure appropriate HIPPA guidelines are followed in patient communication and record keeping.

Contact representative example responsibilities.

Perform outbound telemarketing, marketing products and services to members and attain sale goals.
Lead contact center in consultation to patient's/doctors inquiring about Medicaid/Medicare coverage and claims.
Contact doctor offices to schedule Medicade and Medicare risk adjustment chart reviews.
Create common knowledge documents (CKM) to help agents resolve technical blackberry problems.
Answer questions relating to VA and treasury offsets on collection procedures for past due accounts.
Investigate and initiate corrective action on delays or errors and explain determination on individual cases and appeals.

Customer field representative vs contact representative skills

Common customer field representative skills

CRM, 73%
Customer Issues, 5%
Gas Meters, 4%
Customer Sites, 3%
Water Meters, 3%
Electric Meters, 2%

Common contact representative skills

Customer Service, 24%
Technical Assistance, 6%
Sound Judgment, 5%
Patients, 4%
IRS, 4%
Inbound Calls, 3%

Customer Field Representative vs. similar jobs

Customer Field Representative related careers

Customer Field Representative related jobs

What similar roles do

Zippia Careers
Office and Administrative Industry
Customer Field Representative
Customer Field Representative vs Contact Representative

Updated January 8, 2025

Browse office and administrative jobs