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The differences between customer relations managers and account managers can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 2-4 years to become a customer relations manager, becoming an account manager takes usually requires 6-8 years. Additionally, an account manager has an average salary of $68,535, which is higher than the $66,782 average annual salary of a customer relations manager.
The top three skills for a customer relations manager include customer issues, customer relations and customer satisfaction. The most important skills for an account manager are customer service, account management, and healthcare.
| Customer Relations Manager | Account Manager | |
| Yearly salary | $66,782 | $68,535 |
| Hourly rate | $32.11 | $32.95 |
| Growth rate | 8% | 5% |
| Number of jobs | 61,089 | 152,261 |
| Job satisfaction | - | 4 |
| Most common degree | Bachelor's Degree, 57% | Bachelor's Degree, 70% |
| Average age | 42 | 46 |
| Years of experience | 4 | 8 |
Customer relations managers focus on maintaining close connections with customers. It is done through marketing strategies that will continue to engage customers daily. Constant communication creates a closeness with customers and, in the end, solidifies trust and confidence in the company's products and services. The role of the customer relations manager is crucial for maintaining a solid customer base for the company. A customer relations manager must have good communication and interpersonal skills.
Account managers are employees who act as the bridge between the company they represent and the client of the company. They are assigned to handle specific clients so that the company will be able to tailor-fit any product or service according to the clients' requirements. Account managers are responsible for maintaining a harmonious relationship between the two parties by ensuring that any agreement made is amenable to both the company and the client. They are also responsible for ensuring that the company will be able to provide the needs of the client within any limitation that the client may have. Account managers also ensure that the company's reputation and well-being are always considered in any dealings.
Customer relations managers and account managers have different pay scales, as shown below.
| Customer Relations Manager | Account Manager | |
| Average salary | $66,782 | $68,535 |
| Salary range | Between $42,000 And $104,000 | Between $42,000 And $110,000 |
| Highest paying City | Pleasanton, CA | San Francisco, CA |
| Highest paying state | Nevada | Washington |
| Best paying company | Amazon | NVIDIA |
| Best paying industry | Automotive | Technology |
There are a few differences between a customer relations manager and an account manager in terms of educational background:
| Customer Relations Manager | Account Manager | |
| Most common degree | Bachelor's Degree, 57% | Bachelor's Degree, 70% |
| Most common major | Business | Business |
| Most common college | California State University - Bakersfield | University of Southern California |
Here are the differences between customer relations managers' and account managers' demographics:
| Customer Relations Manager | Account Manager | |
| Average age | 42 | 46 |
| Gender ratio | Male, 38.2% Female, 61.8% | Male, 54.8% Female, 45.2% |
| Race ratio | Black or African American, 6.0% Unknown, 4.7% Hispanic or Latino, 9.1% Asian, 5.1% White, 74.7% American Indian and Alaska Native, 0.4% | Black or African American, 3.2% Unknown, 4.4% Hispanic or Latino, 9.8% Asian, 4.1% White, 78.2% American Indian and Alaska Native, 0.2% |
| LGBT Percentage | 16% | 7% |