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Customer relations manager vs account manager

The differences between customer relations managers and account managers can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 2-4 years to become a customer relations manager, becoming an account manager takes usually requires 6-8 years. Additionally, an account manager has an average salary of $68,535, which is higher than the $66,782 average annual salary of a customer relations manager.

The top three skills for a customer relations manager include customer issues, customer relations and customer satisfaction. The most important skills for an account manager are customer service, account management, and healthcare.

Customer relations manager vs account manager overview

Customer Relations ManagerAccount Manager
Yearly salary$66,782$68,535
Hourly rate$32.11$32.95
Growth rate8%5%
Number of jobs61,089152,261
Job satisfaction-4
Most common degreeBachelor's Degree, 57%Bachelor's Degree, 70%
Average age4246
Years of experience48

What does a customer relations manager do?

Customer relations managers focus on maintaining close connections with customers. It is done through marketing strategies that will continue to engage customers daily. Constant communication creates a closeness with customers and, in the end, solidifies trust and confidence in the company's products and services. The role of the customer relations manager is crucial for maintaining a solid customer base for the company. A customer relations manager must have good communication and interpersonal skills.

What does an account manager do?

Account managers are employees who act as the bridge between the company they represent and the client of the company. They are assigned to handle specific clients so that the company will be able to tailor-fit any product or service according to the clients' requirements. Account managers are responsible for maintaining a harmonious relationship between the two parties by ensuring that any agreement made is amenable to both the company and the client. They are also responsible for ensuring that the company will be able to provide the needs of the client within any limitation that the client may have. Account managers also ensure that the company's reputation and well-being are always considered in any dealings.

Customer relations manager vs account manager salary

Customer relations managers and account managers have different pay scales, as shown below.

Customer Relations ManagerAccount Manager
Average salary$66,782$68,535
Salary rangeBetween $42,000 And $104,000Between $42,000 And $110,000
Highest paying CityPleasanton, CASan Francisco, CA
Highest paying stateNevadaWashington
Best paying companyAmazonNVIDIA
Best paying industryAutomotiveTechnology

Differences between customer relations manager and account manager education

There are a few differences between a customer relations manager and an account manager in terms of educational background:

Customer Relations ManagerAccount Manager
Most common degreeBachelor's Degree, 57%Bachelor's Degree, 70%
Most common majorBusinessBusiness
Most common collegeCalifornia State University - BakersfieldUniversity of Southern California

Customer relations manager vs account manager demographics

Here are the differences between customer relations managers' and account managers' demographics:

Customer Relations ManagerAccount Manager
Average age4246
Gender ratioMale, 38.2% Female, 61.8%Male, 54.8% Female, 45.2%
Race ratioBlack or African American, 6.0% Unknown, 4.7% Hispanic or Latino, 9.1% Asian, 5.1% White, 74.7% American Indian and Alaska Native, 0.4%Black or African American, 3.2% Unknown, 4.4% Hispanic or Latino, 9.8% Asian, 4.1% White, 78.2% American Indian and Alaska Native, 0.2%
LGBT Percentage16%7%

Differences between customer relations manager and account manager duties and responsibilities

Customer relations manager example responsibilities.

  • Create, manage, and optimize websites, blogs, social media pages, twitter accounts.
  • Work within standing orders to help patients effectively manage their diabetes though medications and other specialty consultations.
  • Provide oversight and direction to the employees in the operating unit in accordance with the organization's policies and procedures.
  • Collect and distribute payroll bi-weekly.
  • Complete payroll information require to include punch details and other payroll information as needed.
  • Develop and cultivate vendor relationships constructing a prefer supplier base internally to be leverage across client base.
  • Show more

Account manager example responsibilities.

  • Manage financial departments with responsibility for managing payroll, bank re-consolidations, bank deposits, budgeting and cost control.
  • Manage $4 million territory encompassing three Mid-Atlantic states.
  • Manage new business and renewals for leading Saas legal solution.
  • Manage an inside sales territory of multiple states with Avaya technology solutions.
  • Negotiate and manage all contracts and pricing for IDN's in the territory.
  • Manage customers' accounts utilizing laptop and internet base CMS reporting software and ADM field guide.
  • Show more

Customer relations manager vs account manager skills

Common customer relations manager skills
  • Customer Issues, 15%
  • Customer Relations, 13%
  • Customer Satisfaction, 12%
  • Dealership, 9%
  • Customer Complaints, 6%
  • Warranty Claims, 4%
Common account manager skills
  • Customer Service, 19%
  • Account Management, 8%
  • Healthcare, 6%
  • CRM, 6%
  • Product Knowledge, 5%
  • PowerPoint, 5%

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