Customer relations manager vs assistant customer service manager

Differences between customer relations manager and assistant customer service manager duties and responsibilities

Customer relations manager example responsibilities.

• Create, manage, and optimize websites, blogs, social media pages, twitter accounts.
• Work within standing orders to help patients effectively manage their diabetes though medications and other specialty consultations.
• Provide oversight and direction to the employees in the operating unit in accordance with the organization's policies and procedures.
• Collect and distribute payroll bi-weekly.
• Complete payroll information require to include punch details and other payroll information as needed.
• Develop and cultivate vendor relationships constructing a prefer supplier base internally to be leverage across client base.
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Assistant customer service manager example responsibilities.

• Develop and manage sales/customer service agents by monitoring productivity, quality and adherence using KPI's.
• Process accounts receivables and employee payroll coordination.
• Convince owner operator to invest in next-generation POS technology.
• Develop, document, and implement effective customer-focuse procedures and policies, and ensure their compliance with establish corporate ISO requirements.
• Retrieve electronic inquiries from consumers and any CIGNA associate parties responding to requests for information and assistance with benefits.