Customer relations manager vs office manager

The differences between customer relations managers and office managers can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 2-4 years to become a customer relations manager, becoming an office manager takes usually requires 4-6 years. Additionally, a customer relations manager has an average salary of $66,782, which is higher than the $43,395 average annual salary of an office manager.

The top three skills for a customer relations manager include customer issues, customer relations and customer satisfaction. The most important skills for an office manager are customer service, patients, and financial statements.

Customer relations manager vs office manager overview

	Customer Relations Manager	Office Manager
Yearly salary	$66,782	$43,395
Hourly rate	$32.11	$20.86
Growth rate	8%	-8%
Number of jobs	61,089	53,712
Job satisfaction	-	5
Most common degree	Bachelor's Degree, 57%	Bachelor's Degree, 44%
Average age	42	47
Years of experience	4	6

What does a customer relations manager do?

Customer relations managers focus on maintaining close connections with customers. It is done through marketing strategies that will continue to engage customers daily. Constant communication creates a closeness with customers and, in the end, solidifies trust and confidence in the company's products and services. The role of the customer relations manager is crucial for maintaining a solid customer base for the company. A customer relations manager must have good communication and interpersonal skills.

What does an office manager do?

Office managers oversee the entire workplace. They maintain office processes and services to ensure that everything is running well. They manage office supplies by managing inventory and procurement procedures. They also device filing systems, create needed and relevant office policies, and ensure that all the policies are being followed. As a way to make sure that the office is in top shape, office managers supervise most of the logistical aspects inside the office. They also provide support to both management teams and the rest of the employees. They often act as the bridge between the two and would sometimes even assist in the training of new employees.

Customer relations manager vs office manager salary

Customer relations managers and office managers have different pay scales, as shown below.

	Customer Relations Manager	Office Manager
Average salary	$66,782	$43,395
Salary range	Between $42,000 And $104,000	Between $30,000 And $62,000
Highest paying City	Pleasanton, CA	Washington, DC
Highest paying state	Nevada	New York
Best paying company	Amazon	Moody's
Best paying industry	Automotive	Construction

Differences between customer relations manager and office manager education

There are a few differences between a customer relations manager and an office manager in terms of educational background:

	Customer Relations Manager	Office Manager
Most common degree	Bachelor's Degree, 57%	Bachelor's Degree, 44%
Most common major	Business	Business
Most common college	California State University - Bakersfield	California State University - Bakersfield

Customer relations manager vs office manager demographics

Here are the differences between customer relations managers' and office managers' demographics:

	Customer Relations Manager	Office Manager
Average age	42	47
Gender ratio	Male, 38.2% Female, 61.8%	Male, 13.5% Female, 86.5%
Race ratio	Black or African American, 6.0% Unknown, 4.7% Hispanic or Latino, 9.1% Asian, 5.1% White, 74.7% American Indian and Alaska Native, 0.4%	Black or African American, 10.4% Unknown, 4.7% Hispanic or Latino, 18.4% Asian, 5.2% White, 60.7% American Indian and Alaska Native, 0.6%
LGBT Percentage	16%	8%

Differences between customer relations manager and office manager duties and responsibilities

Customer relations manager example responsibilities.

Create, manage, and optimize websites, blogs, social media pages, twitter accounts.
Work within standing orders to help patients effectively manage their diabetes though medications and other specialty consultations.
Provide oversight and direction to the employees in the operating unit in accordance with the organization's policies and procedures.
Collect and distribute payroll bi-weekly.
Complete payroll information require to include punch details and other payroll information as needed.
Develop and cultivate vendor relationships constructing a prefer supplier base internally to be leverage across client base.

Office manager example responsibilities.

Manage international team development of RFP for new MPLS global network services.
Produce around $100k month sales/ billings, AIA documents, and manage customer accounts.
Monitor and manage the HVAC environment and nightly office cleaning performance for maximum comfort, appearance and functionality.
Manage PMO office functions including creation of strategic plan, marketing of services, and resource and project planning.
Manage production of an RFP to source $60m in software and services and manage a subset of the subsequent implementation.
Manage daily functions and systems to ensure patients receive appropriate accommodations under HIPAA guidelines.

Customer relations manager vs office manager skills

Common customer relations manager skills

Customer Issues, 15%
Customer Relations, 13%
Customer Satisfaction, 12%
Dealership, 9%
Customer Complaints, 6%
Warranty Claims, 4%

Common office manager skills

Customer Service, 19%
Patients, 13%
Financial Statements, 6%
Office Operations, 4%
Office Equipment, 4%
Scheduling Appointments, 4%

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Customer Relations Manager
Customer Relations Manager vs Office Manager

Updated January 8, 2025

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