Customer relations manager vs team manager

The differences between customer relations managers and team managers can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 2-4 years to become a customer relations manager, becoming a team manager takes usually requires 4-6 years. Additionally, a team manager has an average salary of $82,017, which is higher than the $66,782 average annual salary of a customer relations manager.

The top three skills for a customer relations manager include customer issues, customer relations and customer satisfaction. The most important skills for a team manager are patients, taking care, and project management.

Customer relations manager vs team manager overview

	Customer Relations Manager	Team Manager
Yearly salary	$66,782	$82,017
Hourly rate	$32.11	$39.43
Growth rate	8%	-
Number of jobs	61,089	96,615
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 57%	Bachelor's Degree, 63%
Average age	42	47
Years of experience	4	6

What does a customer relations manager do?

Customer relations managers focus on maintaining close connections with customers. It is done through marketing strategies that will continue to engage customers daily. Constant communication creates a closeness with customers and, in the end, solidifies trust and confidence in the company's products and services. The role of the customer relations manager is crucial for maintaining a solid customer base for the company. A customer relations manager must have good communication and interpersonal skills.

What does a team manager do?

Team managers primarily manage the daily activities of their members. Their role includes setting targets, implementing guidelines, and supporting employees to solve any issues that may arise. It is their duty to make sure that the team's objectives are fully understood by all members and that they work closely to fulfill them. They must ensure that all of their members are working towards a common goal through constant monitoring. To manage the team, they may utilize certain principles, such as the SMART principle. They also train members to see to it that their goals are distinct, measurable, attainable, and timely.

Customer relations manager vs team manager salary

Customer relations managers and team managers have different pay scales, as shown below.

	Customer Relations Manager	Team Manager
Average salary	$66,782	$82,017
Salary range	Between $42,000 And $104,000	Between $44,000 And $152,000
Highest paying City	Pleasanton, CA	New York, NY
Highest paying state	Nevada	Alaska
Best paying company	Amazon	Meta
Best paying industry	Automotive	-

Differences between customer relations manager and team manager education

There are a few differences between a customer relations manager and a team manager in terms of educational background:

	Customer Relations Manager	Team Manager
Most common degree	Bachelor's Degree, 57%	Bachelor's Degree, 63%
Most common major	Business	Business
Most common college	California State University - Bakersfield	California State University - Bakersfield

Customer relations manager vs team manager demographics

Here are the differences between customer relations managers' and team managers' demographics:

	Customer Relations Manager	Team Manager
Average age	42	47
Gender ratio	Male, 38.2% Female, 61.8%	Male, 55.9% Female, 44.1%
Race ratio	Black or African American, 6.0% Unknown, 4.7% Hispanic or Latino, 9.1% Asian, 5.1% White, 74.7% American Indian and Alaska Native, 0.4%	Black or African American, 10.0% Unknown, 4.8% Hispanic or Latino, 17.8% Asian, 5.8% White, 61.0% American Indian and Alaska Native, 0.7%
LGBT Percentage	16%	8%

Differences between customer relations manager and team manager duties and responsibilities

Customer relations manager example responsibilities.

Create, manage, and optimize websites, blogs, social media pages, twitter accounts.
Work within standing orders to help patients effectively manage their diabetes though medications and other specialty consultations.
Provide oversight and direction to the employees in the operating unit in accordance with the organization's policies and procedures.
Collect and distribute payroll bi-weekly.
Complete payroll information require to include punch details and other payroll information as needed.
Develop and cultivate vendor relationships constructing a prefer supplier base internally to be leverage across client base.

Team manager example responsibilities.

Build and manage narcotics trafficking/use database in Unix base setting.
Facilitate appropriate usage and allocation of skil visits via authorization process for manage care insure patients.
Manage and coordinate care of medical and psychiatric patients with accountability for cost effective quality outcome.
Lead project team supporting Massachusetts payroll tax initiative, ensuring statutory information are captured and report.
Manage contact center performance to avoid financial penalty, efficiently driving client desire productivity results, meeting KPIs.
Manage an embed Facebook executive protection team that provide security and logistical support for a corporate executive and his family.

Customer relations manager vs team manager skills

Common customer relations manager skills

Customer Issues, 15%
Customer Relations, 13%
Customer Satisfaction, 12%
Dealership, 9%
Customer Complaints, 6%
Warranty Claims, 4%

Common team manager skills

Patients, 10%
Taking Care, 6%
Project Management, 5%
Performance Management, 4%
Leadership, 4%
Direct Reports, 4%

Customer Relations Manager vs. similar jobs

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Executive Management Industry
Customer Relations Manager
Customer Relations Manager vs Team Manager

Updated January 8, 2025

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