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The differences between customer relationship management managers and customer success managers can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 8-10 years to become a customer relationship management manager, becoming a customer success manager takes usually requires 6-8 years. Additionally, a customer relationship management manager has an average salary of $102,945, which is higher than the $93,820 average annual salary of a customer success manager.
The top three skills for a customer relationship management manager include analytics, salesforce and digital marketing. The most important skills for a customer success manager are client facing, cloud, and account management.
| Customer Relationship Management Manager | Customer Success Manager | |
| Yearly salary | $102,945 | $93,820 |
| Hourly rate | $49.49 | $45.11 |
| Growth rate | 10% | 5% |
| Number of jobs | 127,674 | 95,053 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 69% | Bachelor's Degree, 78% |
| Average age | 39 | 46 |
| Years of experience | 10 | 8 |
A customer relationship management manager is responsible for maintaining a healthy and long-term business relationship with customers and business partners to keep a positive reputation for the company and increase its market reliability. Customer relationship management managers analyze business functions and identify new business opportunities for revenue resources, as well as offering new services to the clients according to their interests. They also handle contract negotiations, respond to the clients' inquiries and concerns, and resolve complaints immediately.
A customer success manager works to understand repeat customers and prioritize their long-term needs. Primarily, they manage the customer relationship and give them prompt value propositions. They act as mentors to customers by educating them about the sales process and ensure efficient transaction processing. Their tasks include advocating for the company, onboarding customers to the products, follow-up on renewals, and encouraging cross-sells and upsells. Additionally, they build relationships with the customer and the support team as well as advocating customers' needs.
Customer relationship management managers and customer success managers have different pay scales, as shown below.
| Customer Relationship Management Manager | Customer Success Manager | |
| Average salary | $102,945 | $93,820 |
| Salary range | Between $74,000 And $141,000 | Between $61,000 And $142,000 |
| Highest paying City | San Francisco, CA | Redwood City, CA |
| Highest paying state | Washington | California |
| Best paying company | Apple | VMware |
| Best paying industry | Professional | Technology |
There are a few differences between a customer relationship management manager and a customer success manager in terms of educational background:
| Customer Relationship Management Manager | Customer Success Manager | |
| Most common degree | Bachelor's Degree, 69% | Bachelor's Degree, 78% |
| Most common major | Business | Business |
| Most common college | University of Georgia | University of Pennsylvania |
Here are the differences between customer relationship management managers' and customer success managers' demographics:
| Customer Relationship Management Manager | Customer Success Manager | |
| Average age | 39 | 46 |
| Gender ratio | Male, 60.3% Female, 39.7% | Male, 54.9% Female, 45.1% |
| Race ratio | Black or African American, 3.0% Unknown, 5.3% Hispanic or Latino, 8.7% Asian, 8.2% White, 74.6% American Indian and Alaska Native, 0.2% | Black or African American, 3.2% Unknown, 4.4% Hispanic or Latino, 9.8% Asian, 4.1% White, 78.2% American Indian and Alaska Native, 0.2% |
| LGBT Percentage | 10% | 7% |