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The differences between customer relationship managers and relationship managers can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 4-6 years to become a customer relationship manager, becoming a relationship manager takes usually requires 6-8 years. Additionally, a relationship manager has an average salary of $83,761, which is higher than the $78,814 average annual salary of a customer relationship manager.
The top three skills for a customer relationship manager include customer service, customer relationships and CRM. The most important skills for a relationship manager are client relationships, work ethic, and strong work ethic.
| Customer Relationship Manager | Relationship Manager | |
| Yearly salary | $78,814 | $83,761 |
| Hourly rate | $37.89 | $40.27 |
| Growth rate | 5% | 5% |
| Number of jobs | 77,430 | 72,920 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 59% | Bachelor's Degree, 69% |
| Average age | 47 | 46 |
| Years of experience | 6 | 8 |
A customer relationship manager is in charge of overseeing teams that handle and provide services to a company's key clients. It is their duty to spearhead programs and projects that cater to key clients, ensuring to build positive relationships with them. They must also develop strategies to optimize operations and research new business opportunities. Furthermore, as a customer relationship manager, it is essential to lead and encourage the workforce to reach goals, all while implementing the company's policies and regulations.
A relationship manager is responsible for maintaining a positive and professional relationship with customers and business partners, ensuring the highest customer satisfaction and good reputation. Relationship managers advise management on identifying business opportunities by analyzing the current market trends that would help generate revenues and increase its profitability. They connect with the marketing and sales team for product and services innovation, create compelling sales pitches, and develop customer service processes to assist customers with their inquiries and concerns efficiently.
Customer relationship managers and relationship managers have different pay scales, as shown below.
| Customer Relationship Manager | Relationship Manager | |
| Average salary | $78,814 | $83,761 |
| Salary range | Between $54,000 And $113,000 | Between $56,000 And $123,000 |
| Highest paying City | San Francisco, CA | San Francisco, CA |
| Highest paying state | Washington | New York |
| Best paying company | Amazon | |
| Best paying industry | Technology | Finance |
There are a few differences between a customer relationship manager and a relationship manager in terms of educational background:
| Customer Relationship Manager | Relationship Manager | |
| Most common degree | Bachelor's Degree, 59% | Bachelor's Degree, 69% |
| Most common major | Business | Business |
| Most common college | California State University - Bakersfield | University of Southern California |
Here are the differences between customer relationship managers' and relationship managers' demographics:
| Customer Relationship Manager | Relationship Manager | |
| Average age | 47 | 46 |
| Gender ratio | Male, 41.4% Female, 58.6% | Male, 53.5% Female, 46.5% |
| Race ratio | Black or African American, 10.8% Unknown, 4.7% Hispanic or Latino, 18.3% Asian, 5.2% White, 60.3% American Indian and Alaska Native, 0.6% | Black or African American, 3.2% Unknown, 4.4% Hispanic or Latino, 9.8% Asian, 4.1% White, 78.2% American Indian and Alaska Native, 0.2% |
| LGBT Percentage | 8% | 7% |