Customer sales representative vs associate customer service representative

The differences between customer sales representatives and associate customer service representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer sales representative and an associate customer service representative. Additionally, a customer sales representative has an average salary of $38,744, which is higher than the $35,215 average annual salary of an associate customer service representative.

The top three skills for a customer sales representative include customer service, product knowledge and customer sales. The most important skills for an associate customer service representative are patients, outbound calls, and customer inquiries.

Customer sales representative vs associate customer service representative overview

	Customer Sales Representative	Associate Customer Service Representative
Yearly salary	$38,744	$35,215
Hourly rate	$18.63	$16.93
Growth rate	-4%	-4%
Number of jobs	303,801	199,751
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 37%	Bachelor's Degree, 35%
Average age	40	40
Years of experience	12	12

What does a customer sales representative do?

The primary role of customer service representatives is to help customers with questions and complaints. It is also their duties and responsibilities to provide customers with information about services and products, take and process orders, and process returns and modifications. They also store records of customer transactions and interactions and provide feedback on customer service efficacy. Customer service representatives must also ensure that they can give customer satisfaction and offer the best professional support.

What does an associate customer service representative do?

An associate customer service representative is responsible for providing high customer service by assisting customers on their inquiries and concerns, as well as resolving and escalating high-level complaints to the supervisor or tenured customer service representative. Associate customer service representatives also process orders and payments from the customers, replacing defective items, and issuing refunds as needed. They must have excellent communication and organizational skills, especially on handling data processing procedures to the database for reference to customer concerns.

Customer sales representative vs associate customer service representative salary

Customer sales representatives and associate customer service representatives have different pay scales, as shown below.

	Customer Sales Representative	Associate Customer Service Representative
Average salary	$38,744	$35,215
Salary range	Between $27,000 And $54,000	Between $26,000 And $46,000
Highest paying City	Santa Rosa, CA	Washington, DC
Highest paying state	Hawaii	Massachusetts
Best paying company	Merck	Deutsche Bank
Best paying industry	Finance	Finance

Differences between customer sales representative and associate customer service representative education

There are a few differences between a customer sales representative and an associate customer service representative in terms of educational background:

	Customer Sales Representative	Associate Customer Service Representative
Most common degree	Bachelor's Degree, 37%	Bachelor's Degree, 35%
Most common major	Business	Business
Most common college	-	-

Customer sales representative vs associate customer service representative demographics

Here are the differences between customer sales representatives' and associate customer service representatives' demographics:

	Customer Sales Representative	Associate Customer Service Representative
Average age	40	40
Gender ratio	Male, 44.9% Female, 55.1%	Male, 35.1% Female, 64.9%
Race ratio	Black or African American, 10.6% Unknown, 5.4% Hispanic or Latino, 24.4% Asian, 6.8% White, 52.1% American Indian and Alaska Native, 0.7%	Black or African American, 12.2% Unknown, 5.5% Hispanic or Latino, 21.0% Asian, 6.4% White, 54.2% American Indian and Alaska Native, 0.8%
LGBT Percentage	7%	7%

Differences between customer sales representative and associate customer service representative duties and responsibilities

Customer sales representative example responsibilities.

Manage call center productivity levels by maintaining CSR schedule adherence.
Help customers if internet are running slow, if phone are not working, and also help to troubleshoot with them.
Practice good housekeeping methods and overall cleanliness.
Maintain cleanliness and organization of inventory within the assigned department.
Require to troubleshoot products and instruct customers on their proper use/warranty/options.
Work closely with sales director on scheduling, motivation of representations and setting up promotional events.

Associate customer service representative example responsibilities.

Lead and train a group of 3+ CSRs at a time, are responsible for making change and maintaining the till.
Assist as a cashier handling money, checks, and credit card transactions on company's POS system.
Operate POS cash register, maintain thorough knowledge of store merchandise and responsible for cross selling JC Penney credit card.
Audit CSRs final work for errors in the data entry portion so that billing information to providers & veterans are accurate.
Mail updated information to patients and providers regarding benefit changes.
Perform computer record searches; verify merchandise warranty and relay information to internal leadership.

Customer sales representative vs associate customer service representative skills

Common customer sales representative skills

Customer Service, 19%
Product Knowledge, 13%
Customer Sales, 9%
Cleanliness, 8%
Excellent Interpersonal, 6%
Social Media Marketing, 5%

Common associate customer service representative skills

Patients, 16%
Outbound Calls, 14%
Customer Inquiries, 7%
Customer Complaints, 7%
Inbound Calls, 6%
Customer Service, 5%

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Customer Sales Representative
Customer Sales Representative vs Associate Customer Service Representative

Updated January 8, 2025

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