Customer sales representative vs customer account representative

The differences between customer sales representatives and customer account representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer sales representative and a customer account representative. Additionally, a customer sales representative has an average salary of $38,744, which is higher than the $36,138 average annual salary of a customer account representative.

The top three skills for a customer sales representative include customer service, product knowledge and customer sales. The most important skills for a customer account representative are work ethic, inbound calls, and customer orders.

Customer sales representative vs customer account representative overview

	Customer Sales Representative	Customer Account Representative
Yearly salary	$38,744	$36,138
Hourly rate	$18.63	$17.37
Growth rate	-4%	-4%
Number of jobs	303,801	269,549
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 37%	Bachelor's Degree, 46%
Average age	40	40
Years of experience	12	12

What does a customer sales representative do?

The primary role of customer service representatives is to help customers with questions and complaints. It is also their duties and responsibilities to provide customers with information about services and products, take and process orders, and process returns and modifications. They also store records of customer transactions and interactions and provide feedback on customer service efficacy. Customer service representatives must also ensure that they can give customer satisfaction and offer the best professional support.

What does a customer account representative do?

A customer account representative's role is to serve as the primary contact between a company and its clients. They typically reach out to existing and potential customers through calls and correspondence, answer inquiries, address issues and concerns, close sales by offering products and services, process payments, and ensure satisfaction to boost sales and improve client base. Furthermore, as an account representative, it is essential to maintain records of all transactions while adhering to the company's policies and regulations.

Customer sales representative vs customer account representative salary

Customer sales representatives and customer account representatives have different pay scales, as shown below.

	Customer Sales Representative	Customer Account Representative
Average salary	$38,744	$36,138
Salary range	Between $27,000 And $54,000	Between $27,000 And $46,000
Highest paying City	Santa Rosa, CA	San Ramon, CA
Highest paying state	Hawaii	Alaska
Best paying company	Merck	Dairy Farmers of America
Best paying industry	Finance	Finance

Differences between customer sales representative and customer account representative education

There are a few differences between a customer sales representative and a customer account representative in terms of educational background:

	Customer Sales Representative	Customer Account Representative
Most common degree	Bachelor's Degree, 37%	Bachelor's Degree, 46%
Most common major	Business	Business
Most common college	-	-

Customer sales representative vs customer account representative demographics

Here are the differences between customer sales representatives' and customer account representatives' demographics:

	Customer Sales Representative	Customer Account Representative
Average age	40	40
Gender ratio	Male, 44.9% Female, 55.1%	Male, 46.2% Female, 53.8%
Race ratio	Black or African American, 10.6% Unknown, 5.4% Hispanic or Latino, 24.4% Asian, 6.8% White, 52.1% American Indian and Alaska Native, 0.7%	Black or African American, 12.1% Unknown, 5.2% Hispanic or Latino, 19.9% Asian, 6.5% White, 55.6% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between customer sales representative and customer account representative duties and responsibilities

Customer sales representative example responsibilities.

Manage call center productivity levels by maintaining CSR schedule adherence.
Help customers if internet are running slow, if phone are not working, and also help to troubleshoot with them.
Practice good housekeeping methods and overall cleanliness.
Maintain cleanliness and organization of inventory within the assigned department.
Require to troubleshoot products and instruct customers on their proper use/warranty/options.
Work closely with sales director on scheduling, motivation of representations and setting up promotional events.

Customer account representative example responsibilities.

Manage call center productivity levels by maintaining CSR schedule adherence.
Negotiate rates and pricing with customers, vendors, and logistics partners.
Prepare invoices for all customers in the logistics department at the end of every shipment.
Assist customers with equipment sales and services, troubleshoot issues and concerns, provide support for billing and accounts.
Utilize computer technology to troubleshoot product malfunctions.
Create display PowerPoint presentation used in national refresher training.

Customer sales representative vs customer account representative skills

Common customer sales representative skills

Customer Service, 19%
Product Knowledge, 13%
Customer Sales, 9%
Cleanliness, 8%
Excellent Interpersonal, 6%
Social Media Marketing, 5%

Common customer account representative skills

Work Ethic, 9%
Inbound Calls, 6%
Customer Orders, 6%
Account Management, 6%
Outbound Calls, 5%
Delinquent Accounts, 5%

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Office and Administrative Industry
Customer Sales Representative
Customer Sales Representative vs Customer Account Representative

Updated January 8, 2025

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