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The differences between customer sales representatives and customer relations representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer sales representative and a customer relations representative. Additionally, a customer sales representative has an average salary of $38,744, which is higher than the $38,632 average annual salary of a customer relations representative.
The top three skills for a customer sales representative include customer service, product knowledge and customer sales. The most important skills for a customer relations representative are customer relations, customer complaints, and team-oriented environment.
| Customer Sales Representative | Customer Relations Representative | |
| Yearly salary | $38,744 | $38,632 |
| Hourly rate | $18.63 | $18.57 |
| Growth rate | -4% | -4% |
| Number of jobs | 303,801 | 235,295 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 37% | Bachelor's Degree, 51% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
The primary role of customer service representatives is to help customers with questions and complaints. It is also their duties and responsibilities to provide customers with information about services and products, take and process orders, and process returns and modifications. They also store records of customer transactions and interactions and provide feedback on customer service efficacy. Customer service representatives must also ensure that they can give customer satisfaction and offer the best professional support.
A customer relations representative is responsible for providing the highest customer service by interacting with customers to respond to their inquiries and concerns, process their requests, and resolve their complaints. Customer relations representatives assist the customers with their needs by offering products and services according to their requirements and budget limitations. They may also sell newly launched products to the customers, discuss features and usability, and generate payments and delivery details. A customer relations representative must have excellent communication and organizational skills to maintain healthy business relationships with the customers to achieve the company's long-term goals and objectives.
Customer sales representatives and customer relations representatives have different pay scales, as shown below.
| Customer Sales Representative | Customer Relations Representative | |
| Average salary | $38,744 | $38,632 |
| Salary range | Between $27,000 And $54,000 | Between $29,000 And $50,000 |
| Highest paying City | Santa Rosa, CA | New York, NY |
| Highest paying state | Hawaii | New Jersey |
| Best paying company | Merck | Cook Children's Medical Center |
| Best paying industry | Finance | Finance |
There are a few differences between a customer sales representative and a customer relations representative in terms of educational background:
| Customer Sales Representative | Customer Relations Representative | |
| Most common degree | Bachelor's Degree, 37% | Bachelor's Degree, 51% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between customer sales representatives' and customer relations representatives' demographics:
| Customer Sales Representative | Customer Relations Representative | |
| Average age | 40 | 40 |
| Gender ratio | Male, 44.9% Female, 55.1% | Male, 29.8% Female, 70.2% |
| Race ratio | Black or African American, 10.6% Unknown, 5.4% Hispanic or Latino, 24.4% Asian, 6.8% White, 52.1% American Indian and Alaska Native, 0.7% | Black or African American, 11.5% Unknown, 5.4% Hispanic or Latino, 20.3% Asian, 6.3% White, 55.8% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |