Customer service administrator vs client services administrator

The differences between customer service administrators and client services administrators can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer service administrator and a client services administrator. Additionally, a client services administrator has an average salary of $42,359, which is higher than the $35,824 average annual salary of a customer service administrator.

The top three skills for a customer service administrator include strong customer service, data entry and post sales. The most important skills for a client services administrator are customer service, excellent organizational, and data entry.

Customer service administrator vs client services administrator overview

	Customer Service Administrator	Client Services Administrator
Yearly salary	$35,824	$42,359
Hourly rate	$17.22	$20.36
Growth rate	-4%	-4%
Number of jobs	247,315	165,043
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 45%	Bachelor's Degree, 62%
Average age	40	40
Years of experience	12	12

What does a customer service administrator do?

Customer service administrators supervise people in performing customer service and relations. They manage customer inquiries and oversee customer service representative needs and requirements. In carrying out their job, they function as the middlemen between customers and the company. Their job requires strong communication and clerical skills. They are expected to have a mindset focused on customers while being polite, helpful, and patient. Among their other responsibilities include sales promotion, answering phone calls, handling complaints and inquiries, and adherence to team goals and budget.

What does a client services administrator do?

Known as customer service administrators, client service administrators assist and support customers in different industries. The administrators deal with customers through emails or phone calls. They receive orders via email, post, or phone, respond accordingly, and process them on time. It is also part of their job to manage the complaints and inquiries of their customers. Among the skills they need to develop include salesmanship, teamwork, communication, and problem-solving.

Customer service administrator vs client services administrator salary

Customer service administrators and client services administrators have different pay scales, as shown below.

	Customer Service Administrator	Client Services Administrator
Average salary	$35,824	$42,359
Salary range	Between $28,000 And $45,000	Between $27,000 And $65,000
Highest paying City	Fremont, CA	Lakewood, NJ
Highest paying state	Alaska	New Jersey
Best paying company	Westinghouse Appliances Australia	Ernst & Young
Best paying industry	Technology	Pharmaceutical

Differences between customer service administrator and client services administrator education

There are a few differences between a customer service administrator and a client services administrator in terms of educational background:

	Customer Service Administrator	Client Services Administrator
Most common degree	Bachelor's Degree, 45%	Bachelor's Degree, 62%
Most common major	Business	Business
Most common college	-	-

Customer service administrator vs client services administrator demographics

Here are the differences between customer service administrators' and client services administrators' demographics:

	Customer Service Administrator	Client Services Administrator
Average age	40	40
Gender ratio	Male, 20.3% Female, 79.7%	Male, 33.3% Female, 66.7%
Race ratio	Black or African American, 11.1% Unknown, 5.4% Hispanic or Latino, 21.5% Asian, 6.8% White, 54.5% American Indian and Alaska Native, 0.7%	Black or African American, 11.6% Unknown, 5.5% Hispanic or Latino, 21.9% Asian, 7.3% White, 53.0% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between customer service administrator and client services administrator duties and responsibilities

Customer service administrator example responsibilities.

Lead departmental operating reviews that are in line with expectations of HIPAA providing physician leaders with critical data.
Maintain daily teller duties by processing customer deposits and withdrawals, managing the vault and ATM, as needed.
Manage the sales order process; entering, picking and invoicing EDI and specialty accounts that have their own vendor portals.
Manage cleanliness and organization of work area and equipment.
Manage on-site registration at events including management of volunteers, registration setup, and coordinate all registration logistics.
Coordinate communications product deliveries with internal production managers, shipping department and freight forwarders to ensure contract and U.S. export compliance.

Client services administrator example responsibilities.

Manage daily client transactions and inquiries accurately within establish firm deadlines and FINRA regulations.
Advance proficiency in creating/editing PowerPoint presentations.
Assist in preparation of client presentations using Microsoft PowerPoint.
Assist in developing and implementing new policies and procedures pertaining to the administrative and management functions of the foreclosure department.
Demonstrate excellent customer service acting as a liaison between the mortgage companies, contractors, and HUD.
Submit over allowable charges on the claims to HUD and order preservation work once approval is received.

Customer service administrator vs client services administrator skills

Common customer service administrator skills

Strong Customer Service, 22%
Data Entry, 11%
Post Sales, 5%
Customer Inquiries, 5%
Purchase Orders, 3%
PowerPoint, 3%

Common client services administrator skills

Customer Service, 25%
Excellent Organizational, 13%
Data Entry, 6%
Phone Calls, 5%
HR, 4%
Outbound Calls, 4%

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Customer Service Administrator
Customer Service Administrator vs Client Services Administrator

Updated January 8, 2025

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