Customer service administrator vs customer service desk

The differences between customer service administrators and customer service desks can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer service administrator and a customer service desk. Additionally, a customer service administrator has an average salary of $35,824, which is higher than the $34,599 average annual salary of a customer service desk.

The top three skills for a customer service administrator include strong customer service, data entry and post sales. The most important skills for a customer service desk are service desk, customer service, and strong customer service.

Customer service administrator vs customer service desk overview

	Customer Service Administrator	Customer Service Desk
Yearly salary	$35,824	$34,599
Hourly rate	$17.22	$16.63
Growth rate	-4%	-4%
Number of jobs	247,315	233,256
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 45%	Bachelor's Degree, 32%
Average age	40	40
Years of experience	12	12

What does a customer service administrator do?

Customer service administrators supervise people in performing customer service and relations. They manage customer inquiries and oversee customer service representative needs and requirements. In carrying out their job, they function as the middlemen between customers and the company. Their job requires strong communication and clerical skills. They are expected to have a mindset focused on customers while being polite, helpful, and patient. Among their other responsibilities include sales promotion, answering phone calls, handling complaints and inquiries, and adherence to team goals and budget.

What does a customer service desk do?

The responsibilities of working in a customer service desk primarily revolves around ensuring customer satisfaction by responding to their inquiries and concerns. There are instances when it is required to provide directions, locate products, make reservations, and resolve various issues. There may also be administrative tasks such as handling and making calls, assisting customers in filling out forms, preparing paperwork and reports, arranging records, and coordinating with various staff members to ensure that a customer receives quality service.

Customer service administrator vs customer service desk salary

Customer service administrators and customer service desks have different pay scales, as shown below.

	Customer Service Administrator	Customer Service Desk
Average salary	$35,824	$34,599
Salary range	Between $28,000 And $45,000	Between $25,000 And $47,000
Highest paying City	Fremont, CA	Atwater, CA
Highest paying state	Alaska	Alaska
Best paying company	Westinghouse Appliances Australia	SAIC
Best paying industry	Technology	Manufacturing

Differences between customer service administrator and customer service desk education

There are a few differences between a customer service administrator and a customer service desk in terms of educational background:

	Customer Service Administrator	Customer Service Desk
Most common degree	Bachelor's Degree, 45%	Bachelor's Degree, 32%
Most common major	Business	Business
Most common college	-	-

Customer service administrator vs customer service desk demographics

Here are the differences between customer service administrators' and customer service desks' demographics:

	Customer Service Administrator	Customer Service Desk
Average age	40	40
Gender ratio	Male, 20.3% Female, 79.7%	Male, 28.8% Female, 71.2%
Race ratio	Black or African American, 11.1% Unknown, 5.4% Hispanic or Latino, 21.5% Asian, 6.8% White, 54.5% American Indian and Alaska Native, 0.7%	Black or African American, 10.5% Unknown, 5.3% Hispanic or Latino, 21.3% Asian, 6.5% White, 55.6% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between customer service administrator and customer service desk duties and responsibilities

Customer service administrator example responsibilities.

Lead departmental operating reviews that are in line with expectations of HIPAA providing physician leaders with critical data.
Maintain daily teller duties by processing customer deposits and withdrawals, managing the vault and ATM, as needed.
Manage the sales order process; entering, picking and invoicing EDI and specialty accounts that have their own vendor portals.
Manage cleanliness and organization of work area and equipment.
Manage on-site registration at events including management of volunteers, registration setup, and coordinate all registration logistics.
Coordinate communications product deliveries with internal production managers, shipping department and freight forwarders to ensure contract and U.S. export compliance.

Customer service desk example responsibilities.

Manage cash balances and inventory stock accurately; ensure cleanliness of all work stations and guarantee excellent customer service.
Operate a POS system to itemize and complete customer front-end register transactions.
Ask to follow closing procedures of facility and close out POS system.
Organize activities such as science and math club, sports, art, and cooking.
Create a RMA for faulty parts and dispatch technician to the site to replace the part or troubleshoot the issue.
Process customer transactions and troubleshoot register issues.

Customer service administrator vs customer service desk skills

Common customer service administrator skills

Strong Customer Service, 22%
Data Entry, 11%
Post Sales, 5%
Customer Inquiries, 5%
Purchase Orders, 3%
PowerPoint, 3%

Common customer service desk skills

Service Desk, 20%
Customer Service, 17%
Strong Customer Service, 15%
Front Desk, 7%
Windows, 4%
Sales Floor, 4%

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Customer Service Administrator
Customer Service Administrator vs Customer Service Desk

Updated January 8, 2025

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