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Customer service advocate jobs in Chico, CA - 115 jobs

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Customer Service Advocate
Customer Service Representative
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  • Customer Relations Representative - State Farm Agent Team Member

    Brett Baker-State Farm Agent

    Customer service advocate job in Canyondam, CA

    Benefits: Hiring bonus Bonus based on performance Competitive salary Flexible schedule Health insurance Opportunity for advancement Paid time off Training & development ROLE DESCRIPTION: As a Customer Relations Representative - State Farm Agent Team Member with Brett Baker - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. RESPONSIBILITIES: Manage customer inquiries and resolve issues. Maintain customer records and update information as needed. Assist with customer retention strategies. Coordinate with other departments to ensure customer satisfaction. QUALIFICATIONS: Communication and problem-solving skills. Experience in customer service preferred. Ability to handle high-stress situations calmly.
    $36k-50k yearly est. 5d ago
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  • CUSTOMER SERVICE SPECIALIST

    California Olive Ranch Inc. 3.9company rating

    Customer service advocate job in Chico, CA

    In this role, a strong work ethic and keen attention to detail are essential. Reporting to the Customer Service Manager and aligned with the company's Principles and Goals, the Customer Service Representative is responsible for processing incoming orders, providing product and service information, and resolving customer inquiries in a timely and professional manner via phone and email. Candidates should have working knowledge of customer service best practices, general clerical procedures, and a basic understanding of sales and marketing. The role operates in a fast-paced, high-energy environment and requires frequent multitasking. The Customer Service Representative I will support outbound shipments by collaborating with managers and third-party distribution centers to ensure compliance and meet customer specifications. Additionally, this role supports internal teams, including finance, production, procurement, and sales, while addressing external customer concerns in a manner that reflects company values. Routine issues are handled independently; more complex matters are escalated to Customer Service Representative II/III and/or Customer Service Manager. Essential Functions Must have the ability to accurately document and record data. Must be able to follow basic instructions related to job duties. Complete all assigned tasks in a timely and efficient manner, following established procedures. Assist in problem-solving efforts to help improve organizational effectiveness. Shall be well versed and agree to the business continuity Commitment to Food Safety and Quality. Shall comply with the regulations as outlined in the corporate Document Control Policy. Job Duties included but not limited to: Process inquiries, sales orders, and order confirmations in a timely, accurate, and efficient manner. Answer and redirect incoming calls, respond to voicemails promptly, and resolve issues to the customer's satisfaction. Maintain accurate customer records in the software system. Coordinate with Operations/Supply Chain on inventory shortfalls, with Logistics for freight quotes and shipment tracking, and with Finance for resolving order holds. Communicate effectively with both internal and external customers, including sales personnel, brokers, COR distributors, and consumers. Proactively resolve process issues that may lead to customer dissatisfaction. Maintain up-to-date knowledge of current product offerings, price lists, and order lead time requirements. Process and record customer and consumer complaints for quality control purposes. Represent the company positively, reflecting its vision and culture in all interactions with customers and coworkers. Assist coworkers as needed with tasks and responsibilities. Ensure all processes are executed in accordance with standard operating procedures (SOPs) and established best practices. Deliver quality service to customers and consumers by meeting or exceeding shipping requirements and communicating any issues to internal stakeholders. Report any condition that may compromise food safety or quality to the appropriate personnel, including the SQF Practitioner. Establish and maintain effective working relationships within the facility and maintain the professional competence, knowledge, and skills required to perform all assigned responsibilities. Analyze operating reports and records and recommend or take corrective action as needed to improve performance. Perform other duties as assigned. Knowledge & Skills Ability to read, understand, and comply with all company policies and procedures, and implement them appropriately. Strong verbal and written communication skills, including the ability to read and write in English. Understanding of basic food safety and GMP policies. Fluency in English and Spanish is a plus. Excellent skills in communication, conflict resolution, negotiation, organization, and relationship building. Ability to remain flexible while balancing competing priorities in a fast-paced environment, while aligning with company goals. Ability to produce work in a timely, budget-conscious, and scheduled manner to support company profitability. Strong sense of urgency and the ability to take prompt action in a fast-paced environment, delivering high-quality results on time. Effective time management and personal organization skills, using time and resources efficiently. Commitment to personal development and learning agility; comfortable with complexity and ambiguity; self-aware, resilient, and coachable. Ability to collaborate with peers across the company to share best practices and ensure compliance. Global awareness and organizational agility, with respect for and understanding of cross-cultural values. Action-oriented with strong problem-solving and analytical skills. Proven ability to drive continuous improvement and manage to achieve key performance metrics. Strong internal and external customer focus, with excellent follow-up skills. Qualifications Bachelor's degree (BA/BS) preferred, with customer service experience; relevant customer service experience required if no degree. Prior experience in consumer products, particularly in the food and beverage industry, is preferred. Proficiency in Microsoft Office applications (Word, Excel, PowerPoint, Teams, OneNote) and other relevant software. Ability to work varied hours, including weekends and different schedules as needed. Valid California driver's license. Experience with ERP systems such as NAV, S2K, Oracle, or SAP
    $33k-42k yearly est. Auto-Apply 5d ago
  • Customer Service

    Down Range Indoor Training Center

    Customer service advocate job in Chico, CA

    Customer Service Associate Down Range Indoor Training Center - Chico, CA Down Range Indoor Training Center is seeking a Customer Service Associate to join our growing team in Chico, California. We are located at 13407 Garner Lane and operate with a strong commitment to our mission: “Safety Through Training and Education.” This role is ideal for individuals who enjoy working in a fast-paced, team-oriented environment, take pride in providing excellent customer service, and are motivated to contribute positively to their community. We value professionalism, reliability, and a strong work ethic. Technical knowledge can be taught; a positive attitude and commitment to service are essential. All experience levels are welcome to apply. Position Overview Hourly, non-exempt position Paid training provided Opportunity to earn commission on most sales items, including memberships, following completion of training Merit-based incentives and opportunities for long-term professional growth Key Responsibilities Greet customers in a professional, welcoming manner Provide accurate and courteous assistance with questions, products, and services Assist customers with purchases and order preparation Maintain a clean, organized, and safe work environment Address customer concerns or complaints calmly and professionally, escalating when appropriate Support team members and contribute to a positive workplace culture Qualifications & Skills Strong customer service and communication skills Ability to remain professional and courteous in high-volume or stressful situations Dependable attendance and ability to follow assigned schedules Ability to problem-solve and respond appropriately to customer needs Willingness to learn new systems, products, and procedures Ability to work independently as well as part of a team Additional Information This position is hourly plus commission and classified as non-exempt under California law Hours, schedules, and duties may vary based on business needs Employment is at-will in accordance with California law We are proud of the culture we've built at Down Range Indoor Training Center and are looking for team members who want to grow with us while serving our customers and community. We look forward to reviewing your application.
    $35k-51k yearly est. 60d+ ago
  • Customer Service Specialist

    Peach Tree Health 3.7company rating

    Customer service advocate job in Live Oak, CA

    Registers and admits patients to hospital. Interviews patients to obtain required medical and financial information and completes registration forms. Verifies patient insurance and ensures registration forms are properly signed. May be expected to perform other admissions related clerical work. Typically requires a high school diploma or its equivalent. Typically reports to supervisor and/or manager. Qualifications Medical terminology required; Working knowledge of computerized registration and billing systems; If multilingual, must demonstrate proficient oral and written skills in English and second language, and ability to effectively communicate and interface between patients and medical personnel. Work Experience Mandatory: Experience in appointment scheduling and computerized registration; Experience in busy office setting with demonstrated ability to prioritize medical emergencies and critical situations Preferred: Minimum two (2) years experience in medical office or health care setting; Two (2) years of college course work; Experience in telephone triage; Knowledge of Medicare, Medi-Cal, CHDP, BCEDP, and OFP programs Education High school graduate or equivalent required. Skills Verbal and Written Communication; Active Listening; Reading Comprehension; Time Management; Critical Thinking; Social Perceptiveness; Management of Personnel Resources; Typing 45 wpm or more Examples of Duties * Ability to work with patients and families in multi cultural environment. * Obtain customers' names, addresses, and billing information * Verify customer information for correctness, checking it against previously obtained information as necessary * Receive and forward customer complaints * Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments * Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations * Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided * Receive payment and record receipts for services * Collect payment for visit or arrange for billing * Review Medi-cal to verify status as active * Consult with patients regarding relevant social programs and assist with documentation for programs and sliding fee Additional Responsibilities * Accurate and timely completion of charge documents, billing forms, cash receipts, and daily logs. * Ensures and maintains the accurate and complete filing and retrieval of charts and reports. * Maintains a professional, neat, and well-organized work area, waiting area, and clinic environment. * Provides information in a manner that is ethnically, culturally, and financially sensitive and age appropriate. * If multilingual, provides language translation for non-English speaking patients in a manner that is accurate and medically competent. * Answers, transfers, and manages incoming telephone calls. Assesses needs of each caller to determine appropriate handling or referral of call. Takes messages for clinic staff and providers, obtaining accurate and sufficient information, to facilitate efficient and timely communications. Utilizes telephone voice mail appropriately. Travel Requirements Occasionally may travel to other sites to attend meetings, training, or to cover other shifts. Tools & Technology Tools: Calculators or accessories; Photocopiers; Scanners; Faxing equipment; Computers and Keyboards; Telephones Technology: Data software - NextGen; Microsoft Office programs; Electronic Mail - Microsoft Outlook Knowledge Clerical, Customer and Personal Service, English Language; Medical Terminology (helpful); HIPAA Abilities Oral Comprehension; Oral Expression; Written Comprehension; Written Expression; Problem Sensitivity; Deductive Reasoning; Inductive Reasoning; Near Vision; Speech Clarity; Selective Attention; Speech Recognition; Filing with low error rate Work Activities Communicating with Supervisors, Peers, or Subordinates; Interacting with Computers; Processing Information; Resolving Conflicts and Negotiating with Others; Updating and Using Relevant Knowledge; Getting Information; Organizing, Planning, and Prioritizing Work; Communicating with Persons Outside Organization; Establishing and Maintaining Interpersonal Relationships; Documenting/Recording Information Work Styles Integrity; Dependability; Attention to Detail; Social Orientation; Cooperation; Independence; Initiative; Self Control; Adaptability/Flexibility; Concern for Others; Stress Tolerance Work Context Physical Demands: The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential function of the job, with or without accommodation. Prospective employees must complete a pre-employment medical exam (Occupational Group IV) which will measure the ability to: * See well enough to read fine print and view a computer screen; speak and hear well enough to understand, respond, and communicate clearly in person and on the telephone; independent body mobility sufficient to stand, sit, walk, lift or move, stoop, and bend to access the work environment and a standard office environment; manual dexterity and sufficient use of hands, arms and shoulders to repetitively operate a keyboard and to write; and the ability to sit or walk for prolonged periods of time. * Occasionally may be required to lift/move or assist in lifting/moving up to 50lbs. * Reasonable accommodation may be made for some of these physical demands for otherwise qualified individuals who require and request such accommodation. Work Environment: Generally a typical office environment.
    $33k-40k yearly est. 16d ago
  • Customer Service & Logistics Coordinator

    Rush Personnel Services, Inc.

    Customer service advocate job in Yuba City, CA

    Yuba City AG processor seeks Customer Service and Logistics Coordinator for outstanding opportunity! Bring your Customer Service and Shipping knowledge and join the team! Customer service while coordinating product shipping Essential Functions: Coordination and logistics for assigned domestic and export accounts Exceptional customer service Communications with relevant parties to fulfill contracts to customers satisfaction Associations with vendors, associates, sales staff & plant managers This position will work closely with QA team to ensure product quality standards are met Logistics and Export shipping exp. Is preferred but willing to provide training. Education and Experience: High School Diploma or GED required Work Schedule: Monday-Friday, 6:00am to 5:00pm. Apply Now Call: 530-770-3790 Apply in person: RUSH Personnel Services Inc. 650 N. Walton St. Yuba City, Ca 95993
    $34k-45k yearly est. 17d ago
  • Medical Equipment Setup, CSR

    TCH Group, LLC 2.9company rating

    Customer service advocate job in Chico, CA

    This employee will set up CPAPs, Respiratory Assist Devices (RADs), maintain CPAP/RAD Compliance, manage CPAP/RAD supplies/inquiries/orders, call md INR missed appointments, manage Oximetry process, and complete all other tasks assigned/related to the functionality of the center. Job Responsibilities: Performs CPAP/RAD setups in a timely and professional manner May also perform setup of oxygen equipment and other DME in patients' homes as well This includes completion of all required documentation, instructs patient on the safe and proper use of equipment Cleans rental equipment when returned to the center, in accordance with policies and procedures Maintain cleanliness and organization of warehouse/storage area Monitors CPAP/RAD Compliance report and follows up with non-compliant patients Receives and responds to patient requests for CPAP/RAD supplies, including insurance verification, confirmation of the specific supplies needed, and arranging for them to be shipped to the patient Monitors md INR Compliance report and follows up with non-compliant patients Manage the center's oximetry process Follows applicable policies and procedures of the company, including those in the Safety & Regulatory Manual including but not limited to General Safety, OSHA, and Emergency Planning Responsible for participating in on-call responsibilities for the center The frequency of participation will depend on the size of the center and the number of employees sharing the responsibility Represents the company through professional personal appearance, patient care activities May serve as a backup to other employees for vacation, illness, or other periods of absenteeism Requires use of personal vehicle and a valid driver's license #DD
    $33k-42k yearly est. 2d ago
  • Medical Equipment Setup, CSR

    Carsonvalleyhealth

    Customer service advocate job in Chico, CA

    This employee will set up CPAPs, Respiratory Assist Devices (RADs), maintain CPAP/RAD Compliance, manage CPAP/RAD supplies/inquiries/orders, call md INR missed appointments, manage Oximetry process, and complete all other tasks assigned/related to the functionality of the center. Job Responsibilities: Performs CPAP/RAD setups in a timely and professional manner May also perform setup of oxygen equipment and other DME in patients' homes as well This includes completion of all required documentation, instructs patient on the safe and proper use of equipment Cleans rental equipment when returned to the center, in accordance with policies and procedures Maintain cleanliness and organization of warehouse/storage area Monitors CPAP/RAD Compliance report and follows up with non-compliant patients Receives and responds to patient requests for CPAP/RAD supplies, including insurance verification, confirmation of the specific supplies needed, and arranging for them to be shipped to the patient Monitors md INR Compliance report and follows up with non-compliant patients Manage the center's oximetry process Follows applicable policies and procedures of the company, including those in the Safety & Regulatory Manual including but not limited to General Safety, OSHA, and Emergency Planning Responsible for participating in on-call responsibilities for the center The frequency of participation will depend on the size of the center and the number of employees sharing the responsibility Represents the company through professional personal appearance, patient care activities May serve as a backup to other employees for vacation, illness, or other periods of absenteeism Requires use of personal vehicle and a valid driver's license #DD
    $32k-41k yearly est. 2d ago
  • Customer Service Representative

    Lytegen

    Customer service advocate job in Chico, CA

    About the Role We are looking for a driven, disciplined, and competitive Sales Consultant who can control conversations, build trust quickly, and close decisively. This is a performance-based role built for individuals who want income growth, authority, and real responsibility. You do not need prior solar or high-ticket sales experience to succeed here. What matters is your ability to learn fast, execute consistently, and take control of your outcomes. You are not just selling a product. You are consulting customers on high-impact solutions that improve long-term value and decision making. Your success is measured by execution, accuracy, and results. Key Responsibilities Conduct in-home or virtual consultations with qualified prospects Understand customer needs and present tailored solutions Lead conversations with confidence and structure Educate customers clearly on products, pricing, and process Handle objections with logic, professionalism, and control Close agreements and ensure all documentation is accurate Maintain strict pipeline discipline and CRM updates Coordinate with operations and support teams for execution Follow pricing, compliance, and process standards Protect company margin and brand integrity What We Expect Strong communication and persuasion skills High accountability and self-discipline Comfort with targets and performance pressure Ability to absorb training and execute quickly Professional conduct and presence Excellent time management Resilience to rejection and setbacks Process-driven mindset Requirements No prior solar or high-level sales experience required Strong willingness to learn and be coached Comfort speaking with customers and handling objections Confidence, competitiveness, and work ethic Reliable transportation and device access Benefits Performance-based compensation structure Uncapped earning potential High commission per closed deal Top performers earn significantly above industry average
    $32k-41k yearly est. Auto-Apply 1d ago
  • Customer Service Representative - CA

    Hassan & Sons Inc.

    Customer service advocate job in Chico, CA

    Under the general supervision of the Store Manager and Area Manager, the Customer Service Representative (CSR) supports daily store operations while upholding the company's commitment to exceptional customer service. This role is responsible for cashiering, maintaining store presentation, ensuring food and beverage quality, and fostering a safe and welcoming environment for all customers. The CSR serves as the face of H&S Energy, creating a positive experience for every guest through friendly interactions, product knowledge, and efficient service. Responsibilities and Duties: Customer Service Excellence Greet all customers with enthusiasm and professionalism, creating a welcoming environment (“Welcome to H&S” / “Welcome to Chevron”) Deliver friendly, efficient, and accurate service at checkout while maintaining a positive attitude Follow the company's Four Steps of Customer Service with every interaction to achieve outstanding customer satisfaction and Mystery Shop performance Communicate current promotions, loyalty programs, and product recommendations to enhance customer engagement Represent the company with professionalism in appearance, communication, and conduct Cash Handling & Register Operations Operate the Point of Sale (POS) system accurately for all cash, credit, and debit transactions Ensure correct change is given, receipts are issued, and refunds or exchanges are processed per company policy Perform safe drops, cash counts, and drawer balancing at shift end following standard procedures Verify identification for age-restricted items (alcohol, tobacco, lottery) and credit transactions Store Presentation & Merchandising Stock shelves, coolers, and displays to ensure products are organized, priced correctly, and visually appealing Maintain signage, promotional materials, and pricing accuracy Remove expired, damaged, or recalled items and report discrepancies to the Station Manager Keep the sales floor, counters, and displays neat, clean, and clutter-free Food & Beverage Handling Prepare and maintain all self-serve and ready-to-eat food and beverage stations (coffee, fountain, roller grill, etc.) Follow all food safety, sanitation, and temperature guidelines Clean and sanitize equipment regularly to ensure quality and compliance Maintenance, Cleanliness & Safety Maintain cleanliness of the entire facility, including restrooms, fueling area, and trash disposal Refill windshield washer stations, paper towels, and squeegees at the pumps Follow all safety procedures and emergency response protocols, including knowledge of shutoff systems Report equipment malfunctions or safety hazards immediately to management Additional Duties Adhere to the station's shift duties checklist for assigned shifts Understand and assist with car wash operations (if applicable) Perform other job-related duties as assigned by management Education and Work Experience High school diploma or equivalent preferred Previous experience in retail, food service, or customer-facing roles preferred Basic knowledge of POS systems and cash-handling procedures CPR and First Aid training a plus Strong communication skills and the ability to work effectively in a team environment Skill Set Strong customer service and communication skills Ability to multitask and stay organized in a fast-paced setting Self-motivated and dependable, with strong follow-through and attention to detail Able to follow direction, take initiative, and maintain professionalism under pressure Comfortable using computers and POS systems; basic Microsoft Office skills a plus Flexible availability, including nights, weekends, and holidays Physical Demands and Work Environment The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Frequent standing, walking, bending, and lifting up to 50 lbs Requires use of hands, arms, and vision to operate POS systems and restock merchandise Must be able to work both indoors and outdoors in various weather conditions Exposure to cleaning chemicals, fuel fumes, and noise typical of a retail fuel environment Must be able to communicate clearly and effectively in person and over the phone Reasonable accommodations will be provided as required by law WEEKENDS AND NIGHTS MUST BE FLEXIBLE TO COVER OTHER SHIFTS
    $32k-41k yearly est. Auto-Apply 16d ago
  • Customer Service Representative - State Farm Agent Team Member

    Erynn Nelson-State Farm Agent

    Customer service advocate job in Chico, CA

    Job DescriptionBenefits: License reimbursement 401(k) Bonus based on performance Competitive salary Flexible schedule Health insurance Opportunity for advancement Paid time off Training & development ROLE DESCRIPTION: As a Customer Service Representative - State Farm Agent Team Member with Erynn Nelson - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. RESPONSIBILITIES: Answer customer inquiries and provide policy information. Assist customers with policy changes and updates. Process insurance claims and follow up with customers. Maintain accurate records of customer interactions. QUALIFICATIONS: Communication and interpersonal skills. Detail-oriented and able to multitask. Previous customer service experience preferred.
    $32k-41k yearly est. 8d ago
  • Customer Service Representative - State Farm Agent Team Member

    Joni Ginno-State Farm Agent

    Customer service advocate job in Chico, CA

    Job DescriptionBenefits: 401(k) Bonus based on performance Competitive salary Flexible schedule Health insurance Opportunity for advancement Paid time off Signing bonus Training & development ROLE DESCRIPTION: As a Customer Service Representative - State Farm Agent Team Member with Joni Ginno - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. RESPONSIBILITIES: Answer customer inquiries and provide policy information. Assist customers with policy changes and updates. Process insurance claims and follow up with customers. Maintain accurate records of customer interactions. QUALIFICATIONS: Communication and interpersonal skills. Detail-oriented and able to multitask. Previous customer service experience preferred.
    $32k-41k yearly est. 26d ago
  • Customer Service Representative

    Quipt Home Medical

    Customer service advocate job in Chico, CA

    Quipt Home Medical is a rapidly growing leader in the provision of clinical respiratory equipment and service in the durable medical equipment industry. We are looking for driven individuals to come grow with us. Customer Service Representative Position Reports To Branch Manager/CSR Director Position Summary As a Customer Service Representative, you are a direct point of contact for any patient, care giver, referral source, or commercial account that contacts us either in person, over the telephone or via the internet, to provide equipment and/or services. All CSSs are able to interact with customers to provide information in response to inquiries about products or services and to handle and resolve any complaints. A CSS is to receive, qualify, and process, according to procedure, all customer orders in a timely, efficient, accurate, and courteous manner. A CSS is often involved in investigating and responding to customer inquiries regarding shipments, products, deliveries and complaints. Let's start with what's important to you. The Benefits..... * Medical Insurance- multiple plans to choose from * Dental & Vision Insurance * Short Term Disability & Long Term Disability Options * Life Insurance * Generous PTO plan * Paid Holidays * 401K * 401K match * Competitive Pay Essential Responsibilities: Have a comprehensive understanding of the following: * All products we carry * Companywide Policies, Procedures, Standards, Specifications, Guidelines and Training Programs * Basic Brightree Functions * Proper Intake Procedures * Insurance Verification and Eligibility * CMN Requirements and Prior Authorizations * Documentation Requirements of the Equipment * Patient's Financial Responsibilities (Deductible, Co-Insurance, Co-Pay, ABN/Upgrade) * Difference Between Verbal, Written and WOPD orders * Complaint Resolution Procedures * Answers the telephone using the company's professional greeting and taking complete, accurate and detailed messages. Transfers callers to appropriate person or voice mail number. * Greets all visitors coming on their arrival. Ensure that they are properly directed to the appropriate personnel who might assist them. * Distributes mail daily and monitors the fax machine for incoming transmissions. Distributes correspondence to appropriate personnel or mailbox depending on the priority of the correspondence. * Qualify orders by identifying the customer's diagnosis and insurance coverage and ensure verification of the necessary insurance reimbursement information to process the third party billing when appropriate. Informs customers of financial responsibility. * Inputs customers' orders or changes into the computer system timely. Processes work order and necessary paperwork as well as prescriptions for physicians. * Arranges for convenient customer delivery/pickup time with patient and/or caregivers. Conveys orders to Clinical Specialists and/or delivery personnel. * Handles customer complaints courteously using appropriate techniques, problem solving skills and follow-up logs. * Audits, confirms and files all deliveries, pick-up or exchange paperwork daily. Reviews various edit reports to assure accuracy. * Tracks active rentals, automatic reorders, and concentrator maintenance, processing in a timely as per policy and procedure. * Obtains appropriate prior authorization number and time frame from appropriate third party payer. Logs information into database. * Obtains verbal and written orders from physicians, discharge planners and other healthcare professionals as needed. * Ensure that all assigned procedures, including but not limited to, billing, posting, insurance, denials, inquiries, orders, and paperwork are processed in an accurate and timely manner. * All patient files and information are maintained and current at all times. * Participates in company training programs * Demonstrates excellent oral and written communication skills with referrals, handling complaints and qualifying orders. * Timely filing of all necessary paperwork into patient charts. * Assist in working various computer reports for quality assurance. * Instruct the customer or caregiver in the proper and safe use of all equipment delivered in the store and provide each customer with the appropriate PIC sheet or other instructional material. Obtain required signatures and provide customers with a copy of the signed Delivery and Customer Information Checklists. * Strict adherence to all company policies and procedures. * Performs schedules hours, staggered shifts in accordance to the needs of the company. * Perform all above duties in other company locations when required. * May perform other duties not specifically listed in this position description as assigned by supervisor. * Continually strive to develop your knowledge and skills in all areas of your job. Requirements Position Qualifications * High School Diploma or equivalent * Previous experience in a Clerical or Customer Service environment * Knowledge of Microsoft Office (Word, Excel) etc. * Proficient general office skills (typing, computer, fax, filing, multiple phone line) * Neat personal appearance with pleasing manner and interpersonal skills · Strong communication skills with capacity to make independent decisions · Medicare/Medicaid and insurance billing, bookkeeping or medical office experience preferred Continuing Education As designated by management to include company in services and off-site training programs as appropriate to industry and position. FLSA Status Non-Exempt Licenses, etc. None
    $32k-41k yearly est. 18d ago
  • Customer Service Rep(07980)324 Walnut, Suite B

    Domino's Franchise

    Customer service advocate job in Chico, CA

    Job Description CSR Take in person and phone orders Complete transactions with guest at register Help other stations when needed Clean as you go Follow food safety standards Good Customer service skills Help prep pizza items and label with date Make pizzas when needed Pass background test Over 18 years old Qualifications over 18 years Additional Information All your information will be kept confidential according to EEO guidelines.
    $32k-41k yearly est. 10d ago
  • Customer Service Representative - State Farm Agent Team Member

    Brett Baker-State Farm Agent

    Customer service advocate job in Canyondam, CA

    Benefits: Hiring bonus Bonus based on performance Competitive salary Flexible schedule Health insurance Opportunity for advancement Paid time off Training & development ROLE DESCRIPTION: As a Customer Service Representative - State Farm Agent Team Member with Brett Baker - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. RESPONSIBILITIES: Answer customer inquiries and provide policy information. Assist customers with policy changes and updates. Process insurance claims and follow up with customers. Maintain accurate records of customer interactions. QUALIFICATIONS: Communication and interpersonal skills. Detail-oriented and able to multitask. Previous customer service experience preferred.
    $32k-41k yearly est. 5d ago
  • Customer Service Representative

    Lytegen

    Customer service advocate job in Chico, CA

    Job Description About the Role We are looking for a driven, disciplined, and competitive Sales Consultant who can control conversations, build trust quickly, and close decisively. This is a performance-based role built for individuals who want income growth, authority, and real responsibility. You do not need prior solar or high-ticket sales experience to succeed here. What matters is your ability to learn fast, execute consistently, and take control of your outcomes. You are not just selling a product. You are consulting customers on high-impact solutions that improve long-term value and decision making. Your success is measured by execution, accuracy, and results. Key Responsibilities Conduct in-home or virtual consultations with qualified prospects Understand customer needs and present tailored solutions Lead conversations with confidence and structure Educate customers clearly on products, pricing, and process Handle objections with logic, professionalism, and control Close agreements and ensure all documentation is accurate Maintain strict pipeline discipline and CRM updates Coordinate with operations and support teams for execution Follow pricing, compliance, and process standards Protect company margin and brand integrity What We Expect Strong communication and persuasion skills High accountability and self-discipline Comfort with targets and performance pressure Ability to absorb training and execute quickly Professional conduct and presence Excellent time management Resilience to rejection and setbacks Process-driven mindset Requirements No prior solar or high-level sales experience required Strong willingness to learn and be coached Comfort speaking with customers and handling objections Confidence, competitiveness, and work ethic Reliable transportation and device access Benefits Performance-based compensation structure Uncapped earning potential High commission per closed deal Top performers earn significantly above industry average
    $32k-41k yearly est. 2d ago
  • Customer Service Representative - CA

    Hassan & Sons Inc.

    Customer service advocate job in Chico, CA

    Job Description Under the general supervision of the Store Manager and Area Manager, the Customer Service Representative (CSR) supports daily store operations while upholding the company's commitment to exceptional customer service. This role is responsible for cashiering, maintaining store presentation, ensuring food and beverage quality, and fostering a safe and welcoming environment for all customers. The CSR serves as the face of H&S Energy, creating a positive experience for every guest through friendly interactions, product knowledge, and efficient service. Responsibilities and Duties: Customer Service Excellence Greet all customers with enthusiasm and professionalism, creating a welcoming environment (“Welcome to H&S” / “Welcome to Chevron”) Deliver friendly, efficient, and accurate service at checkout while maintaining a positive attitude Follow the company's Four Steps of Customer Service with every interaction to achieve outstanding customer satisfaction and Mystery Shop performance Communicate current promotions, loyalty programs, and product recommendations to enhance customer engagement Represent the company with professionalism in appearance, communication, and conduct Cash Handling & Register Operations Operate the Point of Sale (POS) system accurately for all cash, credit, and debit transactions Ensure correct change is given, receipts are issued, and refunds or exchanges are processed per company policy Perform safe drops, cash counts, and drawer balancing at shift end following standard procedures Verify identification for age-restricted items (alcohol, tobacco, lottery) and credit transactions Store Presentation & Merchandising Stock shelves, coolers, and displays to ensure products are organized, priced correctly, and visually appealing Maintain signage, promotional materials, and pricing accuracy Remove expired, damaged, or recalled items and report discrepancies to the Station Manager Keep the sales floor, counters, and displays neat, clean, and clutter-free Food & Beverage Handling Prepare and maintain all self-serve and ready-to-eat food and beverage stations (coffee, fountain, roller grill, etc.) Follow all food safety, sanitation, and temperature guidelines Clean and sanitize equipment regularly to ensure quality and compliance Maintenance, Cleanliness & Safety Maintain cleanliness of the entire facility, including restrooms, fueling area, and trash disposal Refill windshield washer stations, paper towels, and squeegees at the pumps Follow all safety procedures and emergency response protocols, including knowledge of shutoff systems Report equipment malfunctions or safety hazards immediately to management Additional Duties Adhere to the station's shift duties checklist for assigned shifts Understand and assist with car wash operations (if applicable) Perform other job-related duties as assigned by management Education and Work Experience High school diploma or equivalent preferred Previous experience in retail, food service, or customer-facing roles preferred Basic knowledge of POS systems and cash-handling procedures CPR and First Aid training a plus Strong communication skills and the ability to work effectively in a team environment Skill Set Strong customer service and communication skills Ability to multitask and stay organized in a fast-paced setting Self-motivated and dependable, with strong follow-through and attention to detail Able to follow direction, take initiative, and maintain professionalism under pressure Comfortable using computers and POS systems; basic Microsoft Office skills a plus Flexible availability, including nights, weekends, and holidays Physical Demands and Work Environment The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Frequent standing, walking, bending, and lifting up to 50 lbs Requires use of hands, arms, and vision to operate POS systems and restock merchandise Must be able to work both indoors and outdoors in various weather conditions Exposure to cleaning chemicals, fuel fumes, and noise typical of a retail fuel environment Must be able to communicate clearly and effectively in person and over the phone Reasonable accommodations will be provided as required by law WEEKENDS AND NIGHTS MUST BE FLEXIBLE TO COVER OTHER SHIFTS
    $32k-41k yearly est. 17d ago
  • Customer Service Representative

    Quipt Home Medical, Corp

    Customer service advocate job in Chico, CA

    Requirements Qualifications High School Diploma or equivalent Previous experience in a Clerical or Customer Service environment Knowledge of Microsoft Office (Word, Excel) etc. Proficient general office skills (typing, computer, fax, filing, multiple phone line) Neat personal appearance with pleasing manner and interpersonal skills · Strong communication skills with capacity to make independent decisions · Medicare/Medicaid and insurance billing, bookkeeping or medical office experience preferred Continuing Education As designated by management to include company in services and off-site training programs as appropriate to industry and position. FLSA Status Non-Exempt Licenses, etc. None
    $32k-41k yearly est. 19d ago
  • Customer Service Rep(07742) - 861 GRAY AVE.

    Domino's Franchise

    Customer service advocate job in Yuba City, CA

    We offer flexible hours, part time and full time. We offer opportunities to move up into the management training program for exceptional employees that show self motivation, willingness to learn, and take pride in their job. Excellent customer service skills. The ability to work well under pressure. A sense of urgency to do your job well in a fast paced environment. Good teamwork skills. Ability to communicate with customers and employees in English (bilingual also a plus).
    $32k-41k yearly est. 7d ago
  • Customer Service Representative - CA

    Hassan & Sons Inc.

    Customer service advocate job in Live Oak, CA

    Under the general supervision of the Store Manager and Area Manager, the Customer Service Representative (CSR) supports daily store operations while upholding the company's commitment to exceptional customer service. This role is responsible for cashiering, maintaining store presentation, ensuring food and beverage quality, and fostering a safe and welcoming environment for all customers. The CSR serves as the face of H&S Energy, creating a positive experience for every guest through friendly interactions, product knowledge, and efficient service. Responsibilities and Duties: Customer Service Excellence Greet all customers with enthusiasm and professionalism, creating a welcoming environment (“Welcome to H&S” / “Welcome to Chevron”) Deliver friendly, efficient, and accurate service at checkout while maintaining a positive attitude Follow the company's Four Steps of Customer Service with every interaction to achieve outstanding customer satisfaction and Mystery Shop performance Communicate current promotions, loyalty programs, and product recommendations to enhance customer engagement Represent the company with professionalism in appearance, communication, and conduct Cash Handling & Register Operations Operate the Point of Sale (POS) system accurately for all cash, credit, and debit transactions Ensure correct change is given, receipts are issued, and refunds or exchanges are processed per company policy Perform safe drops, cash counts, and drawer balancing at shift end following standard procedures Verify identification for age-restricted items (alcohol, tobacco, lottery) and credit transactions Store Presentation & Merchandising Stock shelves, coolers, and displays to ensure products are organized, priced correctly, and visually appealing Maintain signage, promotional materials, and pricing accuracy Remove expired, damaged, or recalled items and report discrepancies to the Station Manager Keep the sales floor, counters, and displays neat, clean, and clutter-free Food & Beverage Handling Prepare and maintain all self-serve and ready-to-eat food and beverage stations (coffee, fountain, roller grill, etc.) Follow all food safety, sanitation, and temperature guidelines Clean and sanitize equipment regularly to ensure quality and compliance Maintenance, Cleanliness & Safety Maintain cleanliness of the entire facility, including restrooms, fueling area, and trash disposal Refill windshield washer stations, paper towels, and squeegees at the pumps Follow all safety procedures and emergency response protocols, including knowledge of shutoff systems Report equipment malfunctions or safety hazards immediately to management Additional Duties Adhere to the station's shift duties checklist for assigned shifts Understand and assist with car wash operations (if applicable) Perform other job-related duties as assigned by management Education and Work Experience High school diploma or equivalent preferred Previous experience in retail, food service, or customer-facing roles preferred Basic knowledge of POS systems and cash-handling procedures CPR and First Aid training a plus Strong communication skills and the ability to work effectively in a team environment Skill Set Strong customer service and communication skills Ability to multitask and stay organized in a fast-paced setting Self-motivated and dependable, with strong follow-through and attention to detail Able to follow direction, take initiative, and maintain professionalism under pressure Comfortable using computers and POS systems; basic Microsoft Office skills a plus Flexible availability, including nights, weekends, and holidays Physical Demands and Work Environment The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Frequent standing, walking, bending, and lifting up to 50 lbs Requires use of hands, arms, and vision to operate POS systems and restock merchandise Must be able to work both indoors and outdoors in various weather conditions Exposure to cleaning chemicals, fuel fumes, and noise typical of a retail fuel environment Must be able to communicate clearly and effectively in person and over the phone Reasonable accommodations will be provided as required by law
    $32k-41k yearly est. Auto-Apply 10d ago
  • Customer Service Rep

    Domino's Franchise

    Customer service advocate job in Canyondam, CA

    Job DescriptionABOUT THE JOB You got game? You got spring in your step? You want the best job in the world! And schedules that work with you, not against you? That's right, we live to beat the rush and make it possible to make, bake or take pizzas during the hungry hours of the day and night, part or full time. You'll have plenty of time left over for school, hanging with your friends, or whatever. Sound good? Even if you just need a second job for some extra cash, Domino's Pizza is the perfect place for you. We are searching for qualified customer service reps with personality and people skills. We're growing so fast it's hard to keep up, and that means Domino's has lots of ways for you to grow (if that's what you want), perhaps to management, perhaps beyond. Whether it's your hobby, main-gig, or supplemental job, drop us a line. We're bound to have just the thing for you. ADVANCEMENT Many of our team members began their careers as delivery drivers and today are successful Domino's franchise owners. From customer service representative to management, General Manager to Manager Corporate Operations or Franchisee, our stores offer a world of opportunity. DIVERSITY Our mission is to recognize, appreciate, value and utilize the unique talents and contributions of all individuals. To create an environment where all team members, because of their differences, can reach their highest potential. SUMMARY STATEMENT We take pride in our team members and our team members take pride in Domino's Pizza! Being the best pizza delivery company in the world requires exceptional team members working together. At Domino's Pizza, our people come first! JOB REQUIREMENTS You must be 16 years of age or older. General job duties for all store team members Operate all equipment. Stock ingredients from delivery area to storage, work area, walk-in cooler. Prepare product. Receive and process telephone orders. Take inventory and complete associated paperwork. Clean equipment and facility approximately daily. Training Orientation and training provided on the job. Communication Skills Ability to comprehend and give correct written instructions. Ability to communicate verbally with customers and co-workers to process orders both over the phone and in person. Essential Functions/Skills Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator). Must be able to make correct monetary change. Verbal, writing, and telephone skills to take and process orders. Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed. Ability to enter orders using a computer keyboard or touch screen. WORK CONDITIONS Exposure to: Varying and sometimes adverse weather conditions when removing trash and performing other outside tasks. In-store temperatures range from 36 degrees in cooler to 90 degrees and above in some work areas. Sudden changes in temperature in work area and while outside. Fumes from food odors. Exposure to cornmeal dust. Cramped quarters including walk-in cooler. Hot surfaces/tools from oven up to 500 degrees or higher. Sharp edges and moving mechanical parts. SENSING Talking and hearing on telephone. Near and mid-range vision for most in-store tasks. Depth perception. Ability to differentiate between hot and cold surfaces. TEMPERAMENTS The ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality control standards, deal with people, analyze and compile data, make judgments and decisions. Additional InformationPHYSICAL REQUIREMENTS including, but not limited to the following: Standing Most tasks are performed from a standing position. Walking For short distances for short durations. Surfaces include ceramic tile ""bricks"" with linoleum in some food process areas. Height of work surfaces is between 36"" and 48"". Sitting Paperwork is normally completed in an office at a desk or table. Lifting Bulk product deliveries are made twice a week or more and are unloaded by the team member using a hand truck. Deliveries may include cases of ingredients and supplies weighing up to 50 pounds with dimensions of up to 3' x 1.5'. Cases are usually lifted from floor and stacked onto shelves up to 72"" high. Carrying Large cans, weighing 3 pounds, 7 ounces, are carried from the workstation to storage shelves. Occasionally, pizza sauce weighing 30 pounds is carried from the storage room to the front of the store. Trays of pizza dough are carried three at a time over short distances, and weigh approximately 12 pounds per tray. Pushing To move trays which are placed on dollies. A stack of trays on a dolly is approximately 24"" - 30"" and requires a force of up to 7.5 pounds to push. Trays may also be pulled. Climbing Team members must infrequently navigate stairs or climb a ladder to change prices on signs, wash walls, perform maintenance. Stooping/Bending Forward bending at the waist is necessary at the pizza assembly station. Toe room is present, but workers are unable to flex their knees while standing at this station. Duration of this position is approximately 30 - 45 seconds at one time, repeated continuously during the day. Forward bending is also present at the front counter and when stocking ingredients. Crouching/Squatting Performed occasionally to stock shelves and to clean low areas. Reaching Reaching is performed continuously; up, down and forward. Workers reach above 72"" occasionally to turn on/off oven controls, change prices on sign, and lift and lower objects to and from shelves. Workers reaching down to perform such tasks as scooping cornmeal from a plastic barrel, or washing dishes. Workers reach forward when obtaining topping ingredients, cleaning work surfaces, or answering phones. Hand Tasks Eye-hand coordination is essential. Use of hands is continuous during the day. Frequently activities require use of one or both hands. Shaping pizza dough requires frequent and forceful use of forearms and wrists. Workers must manipulate a pizza peel when removing pizza from the oven, and when using the rolling cutter. Frequent and/or forceful pinching is required in the assembly of cardboard pizza boxes. Team Members must be able to grasp cans, the phone, the pizza cutter and pizza peel, and pizza boxes. Machines, Tools, Equipment, Work Aids Team Members may be required to utilize pencils/pens, computers, telephones, calculators, TDD equipment, pizza cutter and pizza peel.
    $32k-41k yearly est. 16d ago

Learn more about customer service advocate jobs

How much does a customer service advocate earn in Chico, CA?

The average customer service advocate in Chico, CA earns between $30,000 and $44,000 annually. This compares to the national average customer service advocate range of $27,000 to $39,000.

Average customer service advocate salary in Chico, CA

$36,000
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