Customer service advocate jobs in Chico, CA - 115 jobs
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Customer Service Advocate
Customer Service Representative
Customer Service Specialist
Customer Relations Representative
Customer Services Coordinator
Customer Service Technician
Customer Relations Representative - State Farm Agent Team Member
Brett Baker-State Farm Agent
Customer service advocate job in Canyondam, CA
Benefits:
Hiring bonus
Bonus based on performance
Competitive salary
Flexible schedule
Health insurance
Opportunity for advancement
Paid time off
Training & development
ROLE DESCRIPTION:
As a Customer Relations Representative - State Farm Agent Team Member with Brett Baker - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customerservice skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
Manage customer inquiries and resolve issues.
Maintain customer records and update information as needed.
Assist with customer retention strategies.
Coordinate with other departments to ensure customer satisfaction.
QUALIFICATIONS:
Communication and problem-solving skills.
Experience in customerservice preferred.
Ability to handle high-stress situations calmly.
$36k-50k yearly est. 5d ago
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CUSTOMER SERVICE SPECIALIST
California Olive Ranch Inc. 3.9
Customer service advocate job in Chico, CA
In this role, a strong work ethic and keen attention to detail are essential. Reporting to the CustomerService Manager and aligned with the company's Principles and Goals, the CustomerService Representative is responsible for processing incoming orders, providing product and service information, and resolving customer inquiries in a timely and professional manner via phone and email. Candidates should have working knowledge of customerservice best practices, general clerical procedures, and a basic understanding of sales and marketing. The role operates in a fast-paced, high-energy environment and requires frequent multitasking. The CustomerService Representative I will support outbound shipments by collaborating with managers and third-party distribution centers to ensure compliance and meet customer specifications. Additionally, this role supports internal teams, including finance, production, procurement, and sales, while addressing external customer concerns in a manner that reflects company values. Routine issues are handled independently; more complex matters are escalated to CustomerService Representative II/III and/or CustomerService Manager.
Essential Functions
Must have the ability to accurately document and record data.
Must be able to follow basic instructions related to job duties.
Complete all assigned tasks in a timely and efficient manner, following established procedures.
Assist in problem-solving efforts to help improve organizational effectiveness.
Shall be well versed and agree to the business continuity Commitment to Food Safety and Quality.
Shall comply with the regulations as outlined in the corporate Document Control Policy.
Job Duties included but not limited to:
Process inquiries, sales orders, and order confirmations in a timely, accurate, and efficient manner.
Answer and redirect incoming calls, respond to voicemails promptly, and resolve issues to the customer's satisfaction.
Maintain accurate customer records in the software system.
Coordinate with Operations/Supply Chain on inventory shortfalls, with Logistics for freight quotes and shipment tracking, and with Finance for resolving order holds.
Communicate effectively with both internal and external customers, including sales personnel, brokers, COR distributors, and consumers.
Proactively resolve process issues that may lead to customer dissatisfaction.
Maintain up-to-date knowledge of current product offerings, price lists, and order lead time requirements.
Process and record customer and consumer complaints for quality control purposes.
Represent the company positively, reflecting its vision and culture in all interactions with customers and coworkers.
Assist coworkers as needed with tasks and responsibilities.
Ensure all processes are executed in accordance with standard operating procedures (SOPs) and established best practices.
Deliver quality service to customers and consumers by meeting or exceeding shipping requirements and communicating any issues to internal stakeholders.
Report any condition that may compromise food safety or quality to the appropriate personnel, including the SQF Practitioner.
Establish and maintain effective working relationships within the facility and maintain the professional competence, knowledge, and skills required to perform all assigned responsibilities.
Analyze operating reports and records and recommend or take corrective action as needed to improve performance.
Perform other duties as assigned.
Knowledge & Skills
Ability to read, understand, and comply with all company policies and procedures, and implement them appropriately.
Strong verbal and written communication skills, including the ability to read and write in English.
Understanding of basic food safety and GMP policies.
Fluency in English and Spanish is a plus.
Excellent skills in communication, conflict resolution, negotiation, organization, and relationship building.
Ability to remain flexible while balancing competing priorities in a fast-paced environment, while aligning with company goals.
Ability to produce work in a timely, budget-conscious, and scheduled manner to support company profitability.
Strong sense of urgency and the ability to take prompt action in a fast-paced environment, delivering high-quality results on time.
Effective time management and personal organization skills, using time and resources efficiently.
Commitment to personal development and learning agility; comfortable with complexity and ambiguity; self-aware, resilient, and coachable.
Ability to collaborate with peers across the company to share best practices and ensure compliance.
Global awareness and organizational agility, with respect for and understanding of cross-cultural values.
Action-oriented with strong problem-solving and analytical skills.
Proven ability to drive continuous improvement and manage to achieve key performance metrics.
Strong internal and external customer focus, with excellent follow-up skills.
Qualifications
Bachelor's degree (BA/BS) preferred, with customerservice experience; relevant customerservice experience required if no degree.
Prior experience in consumer products, particularly in the food and beverage industry, is preferred.
Proficiency in Microsoft Office applications (Word, Excel, PowerPoint, Teams, OneNote) and other relevant software.
Ability to work varied hours, including weekends and different schedules as needed.
Valid California driver's license.
Experience with ERP systems such as NAV, S2K, Oracle, or SAP
$33k-42k yearly est. Auto-Apply 5d ago
Customer Service
Down Range Indoor Training Center
Customer service advocate job in Chico, CA
CustomerService Associate
Down Range Indoor Training Center - Chico, CA
Down Range Indoor Training Center is seeking a CustomerService Associate to join our growing team in Chico, California. We are located at 13407 Garner Lane and operate with a strong commitment to our mission: “Safety Through Training and Education.”
This role is ideal for individuals who enjoy working in a fast-paced, team-oriented environment, take pride in providing excellent customerservice, and are motivated to contribute positively to their community. We value professionalism, reliability, and a strong work ethic. Technical knowledge can be taught; a positive attitude and commitment to service are essential.
All experience levels are welcome to apply.
Position Overview
Hourly, non-exempt position
Paid training provided
Opportunity to earn commission on most sales items, including memberships, following completion of training
Merit-based incentives and opportunities for long-term professional growth
Key Responsibilities
Greet customers in a professional, welcoming manner
Provide accurate and courteous assistance with questions, products, and services
Assist customers with purchases and order preparation
Maintain a clean, organized, and safe work environment
Address customer concerns or complaints calmly and professionally, escalating when appropriate
Support team members and contribute to a positive workplace culture
Qualifications & Skills
Strong customerservice and communication skills
Ability to remain professional and courteous in high-volume or stressful situations
Dependable attendance and ability to follow assigned schedules
Ability to problem-solve and respond appropriately to customer needs
Willingness to learn new systems, products, and procedures
Ability to work independently as well as part of a team
Additional Information
This position is hourly plus commission and classified as non-exempt under California law
Hours, schedules, and duties may vary based on business needs
Employment is at-will in accordance with California law
We are proud of the culture we've built at Down Range Indoor Training Center and are looking for team members who want to grow with us while serving our customers and community.
We look forward to reviewing your application.
$35k-51k yearly est. 60d+ ago
Customer Service Specialist
Peach Tree Health 3.7
Customer service advocate job in Live Oak, CA
Registers and admits patients to hospital. Interviews patients to obtain required medical and financial information and completes registration forms. Verifies patient insurance and ensures registration forms are properly signed. May be expected to perform other admissions related clerical work. Typically requires a high school diploma or its equivalent. Typically reports to supervisor and/or manager.
Qualifications
Medical terminology required; Working knowledge of computerized registration and billing systems; If multilingual, must demonstrate proficient oral and written skills in English and second language, and ability to effectively communicate and interface between patients and medical personnel.
Work Experience
Mandatory: Experience in appointment scheduling and computerized registration; Experience in busy office setting with demonstrated ability to prioritize medical emergencies and critical situations
Preferred: Minimum two (2) years experience in medical office or health care setting; Two (2) years of college course work; Experience in telephone triage; Knowledge of Medicare, Medi-Cal, CHDP, BCEDP, and OFP programs
Education
High school graduate or equivalent required.
Skills
Verbal and Written Communication; Active Listening; Reading Comprehension; Time Management; Critical Thinking; Social Perceptiveness; Management of Personnel Resources; Typing 45 wpm or more
Examples of Duties
* Ability to work with patients and families in multi cultural environment.
* Obtain customers' names, addresses, and billing information
* Verify customer information for correctness, checking it against previously obtained information as necessary
* Receive and forward customer complaints
* Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments
* Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations
* Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided
* Receive payment and record receipts for services
* Collect payment for visit or arrange for billing
* Review Medi-cal to verify status as active
* Consult with patients regarding relevant social programs and assist with documentation for programs and sliding fee
Additional Responsibilities
* Accurate and timely completion of charge documents, billing forms, cash receipts, and daily logs.
* Ensures and maintains the accurate and complete filing and retrieval of charts and reports.
* Maintains a professional, neat, and well-organized work area, waiting area, and clinic environment.
* Provides information in a manner that is ethnically, culturally, and financially sensitive and age appropriate.
* If multilingual, provides language translation for non-English speaking patients in a manner that is accurate and medically competent.
* Answers, transfers, and manages incoming telephone calls. Assesses needs of each caller to determine appropriate handling or referral of call. Takes messages for clinic staff and providers, obtaining accurate and sufficient information, to facilitate efficient and timely communications. Utilizes telephone voice mail appropriately.
Travel Requirements
Occasionally may travel to other sites to attend meetings, training, or to cover other shifts.
Tools & Technology
Tools: Calculators or accessories; Photocopiers; Scanners; Faxing equipment; Computers and Keyboards; Telephones
Technology: Data software - NextGen; Microsoft Office programs; Electronic Mail - Microsoft Outlook
Knowledge
Clerical, Customer and Personal Service, English Language; Medical Terminology (helpful); HIPAA
Abilities
Oral Comprehension; Oral Expression; Written Comprehension; Written Expression; Problem Sensitivity; Deductive Reasoning; Inductive Reasoning; Near Vision; Speech Clarity; Selective Attention; Speech Recognition; Filing with low error rate
Work Activities
Communicating with Supervisors, Peers, or Subordinates; Interacting with Computers; Processing Information; Resolving Conflicts and Negotiating with Others; Updating and Using Relevant Knowledge; Getting Information; Organizing, Planning, and Prioritizing Work; Communicating with Persons Outside Organization; Establishing and Maintaining Interpersonal Relationships; Documenting/Recording Information
Work Styles
Integrity; Dependability; Attention to Detail; Social Orientation; Cooperation; Independence; Initiative; Self Control; Adaptability/Flexibility; Concern for Others; Stress Tolerance
Work Context
Physical Demands: The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential function of the job, with or without accommodation. Prospective employees must complete a pre-employment medical exam (Occupational Group IV) which will measure the ability to:
* See well enough to read fine print and view a computer screen; speak and hear well enough to understand, respond, and communicate clearly in person and on the telephone; independent body mobility sufficient to stand, sit, walk, lift or move, stoop, and bend to access the work environment and a standard office environment; manual dexterity and sufficient use of hands, arms and shoulders to repetitively operate a keyboard and to write; and the ability to sit or walk for prolonged periods of time.
* Occasionally may be required to lift/move or assist in lifting/moving up to 50lbs.
* Reasonable accommodation may be made for some of these physical demands for otherwise qualified individuals who require and request such accommodation.
Work Environment: Generally a typical office environment.
$33k-40k yearly est. 16d ago
Customer Service & Logistics Coordinator
Rush Personnel Services, Inc.
Customer service advocate job in Yuba City, CA
Yuba City AG processor seeks CustomerService and Logistics Coordinator for outstanding opportunity! Bring your CustomerService and Shipping knowledge and join the team! Customerservice while coordinating product shipping Essential Functions:
Coordination and logistics for assigned domestic and export accounts
Exceptional customerservice
Communications with relevant parties to fulfill contracts to customers satisfaction
Associations with vendors, associates, sales staff & plant managers
This position will work closely with QA team to ensure product quality standards are met
Logistics and Export shipping exp. Is preferred but willing to provide training.
Education and Experience:
High School Diploma or GED required
Work Schedule: Monday-Friday, 6:00am to 5:00pm.
Apply Now
Call: 530-770-3790
Apply in person: RUSH Personnel Services Inc. 650 N. Walton St. Yuba City, Ca 95993
$34k-45k yearly est. 17d ago
Medical Equipment Setup, CSR
TCH Group, LLC 2.9
Customer service advocate job in Chico, CA
This employee will set up CPAPs, Respiratory Assist Devices (RADs), maintain CPAP/RAD Compliance, manage CPAP/RAD supplies/inquiries/orders, call md INR missed appointments, manage Oximetry process, and complete all other tasks assigned/related to the functionality of the center.
Job Responsibilities:
Performs CPAP/RAD setups in a timely and professional manner
May also perform setup of oxygen equipment and other DME in patients' homes as well
This includes completion of all required documentation, instructs patient on the safe and proper use of equipment
Cleans rental equipment when returned to the center, in accordance with policies and procedures
Maintain cleanliness and organization of warehouse/storage area
Monitors CPAP/RAD Compliance report and follows up with non-compliant patients
Receives and responds to patient requests for CPAP/RAD supplies, including insurance verification, confirmation of the specific supplies needed, and arranging for them to be shipped to the patient
Monitors md INR Compliance report and follows up with non-compliant patients
Manage the center's oximetry process
Follows applicable policies and procedures of the company, including those in the Safety & Regulatory Manual including but not limited to General Safety, OSHA, and Emergency Planning
Responsible for participating in on-call responsibilities for the center
The frequency of participation will depend on the size of the center and the number of employees sharing the responsibility
Represents the company through professional personal appearance, patient care activities
May serve as a backup to other employees for vacation, illness, or other periods of absenteeism
Requires use of personal vehicle and a valid driver's license
#DD
$33k-42k yearly est. 2d ago
Medical Equipment Setup, CSR
Carsonvalleyhealth
Customer service advocate job in Chico, CA
This employee will set up CPAPs, Respiratory Assist Devices (RADs), maintain CPAP/RAD Compliance, manage CPAP/RAD supplies/inquiries/orders, call md INR missed appointments, manage Oximetry process, and complete all other tasks assigned/related to the functionality of the center.
Job Responsibilities:
Performs CPAP/RAD setups in a timely and professional manner
May also perform setup of oxygen equipment and other DME in patients' homes as well
This includes completion of all required documentation, instructs patient on the safe and proper use of equipment
Cleans rental equipment when returned to the center, in accordance with policies and procedures
Maintain cleanliness and organization of warehouse/storage area
Monitors CPAP/RAD Compliance report and follows up with non-compliant patients
Receives and responds to patient requests for CPAP/RAD supplies, including insurance verification, confirmation of the specific supplies needed, and arranging for them to be shipped to the patient
Monitors md INR Compliance report and follows up with non-compliant patients
Manage the center's oximetry process
Follows applicable policies and procedures of the company, including those in the Safety & Regulatory Manual including but not limited to General Safety, OSHA, and Emergency Planning
Responsible for participating in on-call responsibilities for the center
The frequency of participation will depend on the size of the center and the number of employees sharing the responsibility
Represents the company through professional personal appearance, patient care activities
May serve as a backup to other employees for vacation, illness, or other periods of absenteeism
Requires use of personal vehicle and a valid driver's license
#DD
$32k-41k yearly est. 2d ago
Customer Service Representative
Lytegen
Customer service advocate job in Chico, CA
About the Role
We are looking for a driven, disciplined, and competitive Sales Consultant who can control conversations, build trust quickly, and close decisively. This is a performance-based role built for individuals who want income growth, authority, and real responsibility.
You do not need prior solar or high-ticket sales experience to succeed here. What matters is your ability to learn fast, execute consistently, and take control of your outcomes.
You are not just selling a product. You are consulting customers on high-impact solutions that improve long-term value and decision making. Your success is measured by execution, accuracy, and results.
Key Responsibilities
Conduct in-home or virtual consultations with qualified prospects
Understand customer needs and present tailored solutions
Lead conversations with confidence and structure
Educate customers clearly on products, pricing, and process
Handle objections with logic, professionalism, and control
Close agreements and ensure all documentation is accurate
Maintain strict pipeline discipline and CRM updates
Coordinate with operations and support teams for execution
Follow pricing, compliance, and process standards
Protect company margin and brand integrity
What We Expect
Strong communication and persuasion skills
High accountability and self-discipline
Comfort with targets and performance pressure
Ability to absorb training and execute quickly
Professional conduct and presence
Excellent time management
Resilience to rejection and setbacks
Process-driven mindset
Requirements
No prior solar or high-level sales experience required
Strong willingness to learn and be coached
Comfort speaking with customers and handling objections
Confidence, competitiveness, and work ethic
Reliable transportation and device access
Benefits
Performance-based compensation structure
Uncapped earning potential
High commission per closed deal
Top performers earn significantly above industry average
$32k-41k yearly est. Auto-Apply 1d ago
Customer Service Representative - CA
Hassan & Sons Inc.
Customer service advocate job in Chico, CA
Under the general supervision of the Store Manager and Area Manager, the CustomerService Representative (CSR) supports daily store operations while upholding the company's commitment to exceptional customerservice. This role is responsible for cashiering, maintaining store presentation, ensuring food and beverage quality, and fostering a safe and welcoming environment for all customers.
The CSR serves as the face of H&S Energy, creating a positive experience for every guest through friendly interactions, product knowledge, and efficient service.
Responsibilities and Duties:
CustomerService Excellence
Greet all customers with enthusiasm and professionalism, creating a welcoming environment (“Welcome to H&S” / “Welcome to Chevron”)
Deliver friendly, efficient, and accurate service at checkout while maintaining a positive attitude
Follow the company's Four Steps of CustomerService with every interaction to achieve outstanding customer satisfaction and Mystery Shop performance
Communicate current promotions, loyalty programs, and product recommendations to enhance customer engagement
Represent the company with professionalism in appearance, communication, and conduct
Cash Handling & Register Operations
Operate the Point of Sale (POS) system accurately for all cash, credit, and debit transactions
Ensure correct change is given, receipts are issued, and refunds or exchanges are processed per company policy
Perform safe drops, cash counts, and drawer balancing at shift end following standard procedures
Verify identification for age-restricted items (alcohol, tobacco, lottery) and credit transactions
Store Presentation & Merchandising
Stock shelves, coolers, and displays to ensure products are organized, priced correctly, and visually appealing
Maintain signage, promotional materials, and pricing accuracy
Remove expired, damaged, or recalled items and report discrepancies to the Station Manager
Keep the sales floor, counters, and displays neat, clean, and clutter-free
Food & Beverage Handling
Prepare and maintain all self-serve and ready-to-eat food and beverage stations (coffee, fountain, roller grill, etc.)
Follow all food safety, sanitation, and temperature guidelines
Clean and sanitize equipment regularly to ensure quality and compliance
Maintenance, Cleanliness & Safety
Maintain cleanliness of the entire facility, including restrooms, fueling area, and trash disposal
Refill windshield washer stations, paper towels, and squeegees at the pumps
Follow all safety procedures and emergency response protocols, including knowledge of shutoff systems
Report equipment malfunctions or safety hazards immediately to management
Additional Duties
Adhere to the station's shift duties checklist for assigned shifts
Understand and assist with car wash operations (if applicable)
Perform other job-related duties as assigned by management
Education and Work Experience
High school diploma or equivalent preferred
Previous experience in retail, food service, or customer-facing roles preferred
Basic knowledge of POS systems and cash-handling procedures
CPR and First Aid training a plus
Strong communication skills and the ability to work effectively in a team environment
Skill Set
Strong customerservice and communication skills
Ability to multitask and stay organized in a fast-paced setting
Self-motivated and dependable, with strong follow-through and attention to detail
Able to follow direction, take initiative, and maintain professionalism under pressure
Comfortable using computers and POS systems; basic Microsoft Office skills a plus
Flexible availability, including nights, weekends, and holidays
Physical Demands and Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Frequent standing, walking, bending, and lifting up to 50 lbs
Requires use of hands, arms, and vision to operate POS systems and restock merchandise
Must be able to work both indoors and outdoors in various weather conditions
Exposure to cleaning chemicals, fuel fumes, and noise typical of a retail fuel environment
Must be able to communicate clearly and effectively in person and over the phone
Reasonable accommodations will be provided as required by law
WEEKENDS AND NIGHTS MUST BE FLEXIBLE TO COVER OTHER SHIFTS
$32k-41k yearly est. Auto-Apply 16d ago
Customer Service Representative - State Farm Agent Team Member
Erynn Nelson-State Farm Agent
Customer service advocate job in Chico, CA
Job DescriptionBenefits:
License reimbursement
401(k)
Bonus based on performance
Competitive salary
Flexible schedule
Health insurance
Opportunity for advancement
Paid time off
Training & development
ROLE DESCRIPTION:
As a CustomerService Representative - State Farm Agent Team Member with Erynn Nelson - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customerservice skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
Answer customer inquiries and provide policy information.
Assist customers with policy changes and updates.
Process insurance claims and follow up with customers.
Maintain accurate records of customer interactions.
QUALIFICATIONS:
Communication and interpersonal skills.
Detail-oriented and able to multitask.
Previous customerservice experience preferred.
$32k-41k yearly est. 8d ago
Customer Service Representative - State Farm Agent Team Member
Joni Ginno-State Farm Agent
Customer service advocate job in Chico, CA
Job DescriptionBenefits:
401(k)
Bonus based on performance
Competitive salary
Flexible schedule
Health insurance
Opportunity for advancement
Paid time off
Signing bonus
Training & development
ROLE DESCRIPTION:
As a CustomerService Representative - State Farm Agent Team Member with Joni Ginno - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customerservice skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
Answer customer inquiries and provide policy information.
Assist customers with policy changes and updates.
Process insurance claims and follow up with customers.
Maintain accurate records of customer interactions.
QUALIFICATIONS:
Communication and interpersonal skills.
Detail-oriented and able to multitask.
Previous customerservice experience preferred.
$32k-41k yearly est. 26d ago
Customer Service Representative
Quipt Home Medical
Customer service advocate job in Chico, CA
Quipt Home Medical is a rapidly growing leader in the provision of clinical respiratory equipment and service in the durable medical equipment industry. We are looking for driven individuals to come grow with us. CustomerService Representative
Position Reports To
Branch Manager/CSR Director
Position Summary
As a CustomerService Representative, you are a direct point of contact for any patient, care giver, referral source, or commercial account that contacts us either in person, over the telephone or via the internet, to provide equipment and/or services. All CSSs are able to interact with customers to provide information in response to inquiries about products or services and to handle and resolve any complaints. A CSS is to receive, qualify, and process, according to procedure, all customer orders in a timely, efficient, accurate, and courteous manner. A CSS is often involved in investigating and responding to customer inquiries regarding shipments, products, deliveries and complaints.
Let's start with what's important to you. The Benefits.....
* Medical Insurance- multiple plans to choose from
* Dental & Vision Insurance
* Short Term Disability & Long Term Disability Options
* Life Insurance
* Generous PTO plan
* Paid Holidays
* 401K
* 401K match
* Competitive Pay
Essential Responsibilities:
Have a comprehensive understanding of the following:
* All products we carry
* Companywide Policies, Procedures, Standards, Specifications, Guidelines and Training Programs
* Basic Brightree Functions
* Proper Intake Procedures
* Insurance Verification and Eligibility
* CMN Requirements and Prior Authorizations
* Documentation Requirements of the Equipment
* Patient's Financial Responsibilities (Deductible, Co-Insurance, Co-Pay, ABN/Upgrade)
* Difference Between Verbal, Written and WOPD orders
* Complaint Resolution Procedures
* Answers the telephone using the company's professional greeting and taking complete, accurate and detailed messages. Transfers callers to appropriate person or voice mail number.
* Greets all visitors coming on their arrival. Ensure that they are properly directed to the appropriate personnel who might assist them.
* Distributes mail daily and monitors the fax machine for incoming transmissions. Distributes correspondence to appropriate personnel or mailbox depending on the priority of the correspondence.
* Qualify orders by identifying the customer's diagnosis and insurance coverage and ensure verification of the necessary insurance reimbursement information to process the third party billing when appropriate. Informs customers of financial responsibility.
* Inputs customers' orders or changes into the computer system timely. Processes work order and necessary paperwork as well as prescriptions for physicians.
* Arranges for convenient customer delivery/pickup time with patient and/or caregivers. Conveys orders to Clinical Specialists and/or delivery personnel.
* Handles customer complaints courteously using appropriate techniques, problem solving skills and follow-up logs.
* Audits, confirms and files all deliveries, pick-up or exchange paperwork daily. Reviews various edit reports to assure accuracy.
* Tracks active rentals, automatic reorders, and concentrator maintenance, processing in a timely as per policy and procedure.
* Obtains appropriate prior authorization number and time frame from appropriate third party payer. Logs information into database.
* Obtains verbal and written orders from physicians, discharge planners and other healthcare professionals as needed.
* Ensure that all assigned procedures, including but not limited to, billing, posting, insurance, denials, inquiries, orders, and paperwork are processed in an accurate and timely manner.
* All patient files and information are maintained and current at all times.
* Participates in company training programs
* Demonstrates excellent oral and written communication skills with referrals, handling complaints and qualifying orders.
* Timely filing of all necessary paperwork into patient charts.
* Assist in working various computer reports for quality assurance.
* Instruct the customer or caregiver in the proper and safe use of all equipment delivered in the store and provide each customer with the appropriate PIC sheet or other instructional material. Obtain required signatures and provide customers with a copy of the signed Delivery and Customer Information Checklists.
* Strict adherence to all company policies and procedures.
* Performs schedules hours, staggered shifts in accordance to the needs of the company.
* Perform all above duties in other company locations when required.
* May perform other duties not specifically listed in this position description as assigned by supervisor.
* Continually strive to develop your knowledge and skills in all areas of your job.
Requirements
Position Qualifications
* High School Diploma or equivalent
* Previous experience in a Clerical or CustomerService environment
* Knowledge of Microsoft Office (Word, Excel) etc.
* Proficient general office skills (typing, computer, fax, filing, multiple phone line)
* Neat personal appearance with pleasing manner and interpersonal skills · Strong communication skills with capacity to make independent decisions · Medicare/Medicaid and insurance billing, bookkeeping or medical office experience preferred
Continuing Education
As designated by management to include company in services and off-site training programs as appropriate to industry and position.
FLSA Status
Non-Exempt
Licenses, etc.
None
$32k-41k yearly est. 18d ago
Customer Service Rep(07980)324 Walnut, Suite B
Domino's Franchise
Customer service advocate job in Chico, CA
Job Description
CSR
Take in person and phone orders
Complete transactions with guest at register
Help other stations when needed
Clean as you go
Follow food safety standards
Good Customerservice skills
Help prep pizza items and label with date
Make pizzas when needed
Pass background test
Over 18 years old
Qualifications
over 18 years
Additional Information
All your information will be kept confidential according to EEO guidelines.
$32k-41k yearly est. 10d ago
Customer Service Representative - State Farm Agent Team Member
Brett Baker-State Farm Agent
Customer service advocate job in Canyondam, CA
Benefits:
Hiring bonus
Bonus based on performance
Competitive salary
Flexible schedule
Health insurance
Opportunity for advancement
Paid time off
Training & development
ROLE DESCRIPTION:
As a CustomerService Representative - State Farm Agent Team Member with Brett Baker - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customerservice skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
Answer customer inquiries and provide policy information.
Assist customers with policy changes and updates.
Process insurance claims and follow up with customers.
Maintain accurate records of customer interactions.
QUALIFICATIONS:
Communication and interpersonal skills.
Detail-oriented and able to multitask.
Previous customerservice experience preferred.
$32k-41k yearly est. 5d ago
Customer Service Representative
Lytegen
Customer service advocate job in Chico, CA
Job Description
About the Role
We are looking for a driven, disciplined, and competitive Sales Consultant who can control conversations, build trust quickly, and close decisively. This is a performance-based role built for individuals who want income growth, authority, and real responsibility.
You do not need prior solar or high-ticket sales experience to succeed here. What matters is your ability to learn fast, execute consistently, and take control of your outcomes.
You are not just selling a product. You are consulting customers on high-impact solutions that improve long-term value and decision making. Your success is measured by execution, accuracy, and results.
Key Responsibilities
Conduct in-home or virtual consultations with qualified prospects
Understand customer needs and present tailored solutions
Lead conversations with confidence and structure
Educate customers clearly on products, pricing, and process
Handle objections with logic, professionalism, and control
Close agreements and ensure all documentation is accurate
Maintain strict pipeline discipline and CRM updates
Coordinate with operations and support teams for execution
Follow pricing, compliance, and process standards
Protect company margin and brand integrity
What We Expect
Strong communication and persuasion skills
High accountability and self-discipline
Comfort with targets and performance pressure
Ability to absorb training and execute quickly
Professional conduct and presence
Excellent time management
Resilience to rejection and setbacks
Process-driven mindset
Requirements
No prior solar or high-level sales experience required
Strong willingness to learn and be coached
Comfort speaking with customers and handling objections
Confidence, competitiveness, and work ethic
Reliable transportation and device access
Benefits
Performance-based compensation structure
Uncapped earning potential
High commission per closed deal
Top performers earn significantly above industry average
$32k-41k yearly est. 2d ago
Customer Service Representative - CA
Hassan & Sons Inc.
Customer service advocate job in Chico, CA
Job Description
Under the general supervision of the Store Manager and Area Manager, the CustomerService Representative (CSR) supports daily store operations while upholding the company's commitment to exceptional customerservice. This role is responsible for cashiering, maintaining store presentation, ensuring food and beverage quality, and fostering a safe and welcoming environment for all customers.
The CSR serves as the face of H&S Energy, creating a positive experience for every guest through friendly interactions, product knowledge, and efficient service.
Responsibilities and Duties:
CustomerService Excellence
Greet all customers with enthusiasm and professionalism, creating a welcoming environment (“Welcome to H&S” / “Welcome to Chevron”)
Deliver friendly, efficient, and accurate service at checkout while maintaining a positive attitude
Follow the company's Four Steps of CustomerService with every interaction to achieve outstanding customer satisfaction and Mystery Shop performance
Communicate current promotions, loyalty programs, and product recommendations to enhance customer engagement
Represent the company with professionalism in appearance, communication, and conduct
Cash Handling & Register Operations
Operate the Point of Sale (POS) system accurately for all cash, credit, and debit transactions
Ensure correct change is given, receipts are issued, and refunds or exchanges are processed per company policy
Perform safe drops, cash counts, and drawer balancing at shift end following standard procedures
Verify identification for age-restricted items (alcohol, tobacco, lottery) and credit transactions
Store Presentation & Merchandising
Stock shelves, coolers, and displays to ensure products are organized, priced correctly, and visually appealing
Maintain signage, promotional materials, and pricing accuracy
Remove expired, damaged, or recalled items and report discrepancies to the Station Manager
Keep the sales floor, counters, and displays neat, clean, and clutter-free
Food & Beverage Handling
Prepare and maintain all self-serve and ready-to-eat food and beverage stations (coffee, fountain, roller grill, etc.)
Follow all food safety, sanitation, and temperature guidelines
Clean and sanitize equipment regularly to ensure quality and compliance
Maintenance, Cleanliness & Safety
Maintain cleanliness of the entire facility, including restrooms, fueling area, and trash disposal
Refill windshield washer stations, paper towels, and squeegees at the pumps
Follow all safety procedures and emergency response protocols, including knowledge of shutoff systems
Report equipment malfunctions or safety hazards immediately to management
Additional Duties
Adhere to the station's shift duties checklist for assigned shifts
Understand and assist with car wash operations (if applicable)
Perform other job-related duties as assigned by management
Education and Work Experience
High school diploma or equivalent preferred
Previous experience in retail, food service, or customer-facing roles preferred
Basic knowledge of POS systems and cash-handling procedures
CPR and First Aid training a plus
Strong communication skills and the ability to work effectively in a team environment
Skill Set
Strong customerservice and communication skills
Ability to multitask and stay organized in a fast-paced setting
Self-motivated and dependable, with strong follow-through and attention to detail
Able to follow direction, take initiative, and maintain professionalism under pressure
Comfortable using computers and POS systems; basic Microsoft Office skills a plus
Flexible availability, including nights, weekends, and holidays
Physical Demands and Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Frequent standing, walking, bending, and lifting up to 50 lbs
Requires use of hands, arms, and vision to operate POS systems and restock merchandise
Must be able to work both indoors and outdoors in various weather conditions
Exposure to cleaning chemicals, fuel fumes, and noise typical of a retail fuel environment
Must be able to communicate clearly and effectively in person and over the phone
Reasonable accommodations will be provided as required by law
WEEKENDS AND NIGHTS MUST BE FLEXIBLE TO COVER OTHER SHIFTS
$32k-41k yearly est. 17d ago
Customer Service Representative
Quipt Home Medical, Corp
Customer service advocate job in Chico, CA
Requirements
Qualifications
High School Diploma or equivalent
Previous experience in a Clerical or CustomerService environment
Knowledge of Microsoft Office (Word, Excel) etc.
Proficient general office skills (typing, computer, fax, filing, multiple phone line)
Neat personal appearance with pleasing manner and interpersonal skills · Strong communication skills with capacity to make independent decisions · Medicare/Medicaid and insurance billing, bookkeeping or medical office experience preferred
Continuing Education
As designated by management to include company in services and off-site training programs as appropriate to industry and position.
FLSA Status
Non-Exempt
Licenses, etc.
None
$32k-41k yearly est. 19d ago
Customer Service Rep(07742) - 861 GRAY AVE.
Domino's Franchise
Customer service advocate job in Yuba City, CA
We offer flexible hours, part time and full time. We offer opportunities to move up into the management training program for exceptional employees that show self motivation, willingness to learn, and take pride in their job. Excellent customerservice skills.
The ability to work well under pressure.
A sense of urgency to do your job well in a fast paced environment.
Good teamwork skills.
Ability to communicate with customers and employees in English
(bilingual also a plus).
$32k-41k yearly est. 7d ago
Customer Service Representative - CA
Hassan & Sons Inc.
Customer service advocate job in Live Oak, CA
Under the general supervision of the Store Manager and Area Manager, the CustomerService Representative (CSR) supports daily store operations while upholding the company's commitment to exceptional customerservice. This role is responsible for cashiering, maintaining store presentation, ensuring food and beverage quality, and fostering a safe and welcoming environment for all customers.
The CSR serves as the face of H&S Energy, creating a positive experience for every guest through friendly interactions, product knowledge, and efficient service.
Responsibilities and Duties:
CustomerService Excellence
Greet all customers with enthusiasm and professionalism, creating a welcoming environment (“Welcome to H&S” / “Welcome to Chevron”)
Deliver friendly, efficient, and accurate service at checkout while maintaining a positive attitude
Follow the company's Four Steps of CustomerService with every interaction to achieve outstanding customer satisfaction and Mystery Shop performance
Communicate current promotions, loyalty programs, and product recommendations to enhance customer engagement
Represent the company with professionalism in appearance, communication, and conduct
Cash Handling & Register Operations
Operate the Point of Sale (POS) system accurately for all cash, credit, and debit transactions
Ensure correct change is given, receipts are issued, and refunds or exchanges are processed per company policy
Perform safe drops, cash counts, and drawer balancing at shift end following standard procedures
Verify identification for age-restricted items (alcohol, tobacco, lottery) and credit transactions
Store Presentation & Merchandising
Stock shelves, coolers, and displays to ensure products are organized, priced correctly, and visually appealing
Maintain signage, promotional materials, and pricing accuracy
Remove expired, damaged, or recalled items and report discrepancies to the Station Manager
Keep the sales floor, counters, and displays neat, clean, and clutter-free
Food & Beverage Handling
Prepare and maintain all self-serve and ready-to-eat food and beverage stations (coffee, fountain, roller grill, etc.)
Follow all food safety, sanitation, and temperature guidelines
Clean and sanitize equipment regularly to ensure quality and compliance
Maintenance, Cleanliness & Safety
Maintain cleanliness of the entire facility, including restrooms, fueling area, and trash disposal
Refill windshield washer stations, paper towels, and squeegees at the pumps
Follow all safety procedures and emergency response protocols, including knowledge of shutoff systems
Report equipment malfunctions or safety hazards immediately to management
Additional Duties
Adhere to the station's shift duties checklist for assigned shifts
Understand and assist with car wash operations (if applicable)
Perform other job-related duties as assigned by management
Education and Work Experience
High school diploma or equivalent preferred
Previous experience in retail, food service, or customer-facing roles preferred
Basic knowledge of POS systems and cash-handling procedures
CPR and First Aid training a plus
Strong communication skills and the ability to work effectively in a team environment
Skill Set
Strong customerservice and communication skills
Ability to multitask and stay organized in a fast-paced setting
Self-motivated and dependable, with strong follow-through and attention to detail
Able to follow direction, take initiative, and maintain professionalism under pressure
Comfortable using computers and POS systems; basic Microsoft Office skills a plus
Flexible availability, including nights, weekends, and holidays
Physical Demands and Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Frequent standing, walking, bending, and lifting up to 50 lbs
Requires use of hands, arms, and vision to operate POS systems and restock merchandise
Must be able to work both indoors and outdoors in various weather conditions
Exposure to cleaning chemicals, fuel fumes, and noise typical of a retail fuel environment
Must be able to communicate clearly and effectively in person and over the phone
Reasonable accommodations will be provided as required by law
$32k-41k yearly est. Auto-Apply 10d ago
Customer Service Rep
Domino's Franchise
Customer service advocate job in Canyondam, CA
Job DescriptionABOUT THE JOB
You got game? You got spring in your step? You want the best job in the world! And schedules that work with you, not against you? That's right, we live to beat the rush and make it possible to make, bake or take pizzas during the hungry hours of the day and night, part or full time. You'll have plenty of time left over for school, hanging with your friends, or whatever. Sound good? Even if you just need a second job for some extra cash, Domino's Pizza is the perfect place for you.
We are searching for qualified customerservice reps with personality and people skills. We're growing so fast it's hard to keep up, and that means Domino's has lots of ways for you to grow (if that's what you want), perhaps to management, perhaps beyond. Whether it's your hobby, main-gig, or supplemental job, drop us a line. We're bound to have just the thing for you.
ADVANCEMENT
Many of our team members began their careers as delivery drivers and today are successful Domino's franchise owners. From customerservice representative to management, General Manager to Manager Corporate Operations or Franchisee, our stores offer a world of opportunity.
DIVERSITY
Our mission is to recognize, appreciate, value and utilize the unique talents and contributions of all individuals. To create an environment where all team members, because of their differences, can reach their highest potential.
SUMMARY STATEMENT
We take pride in our team members and our team members take pride in Domino's Pizza! Being the best pizza delivery company in the world requires exceptional team members working together. At Domino's Pizza, our people come first!
JOB REQUIREMENTS
You must be 16 years of age or older.
General job duties for all store team members
Operate all equipment.
Stock ingredients from delivery area to storage, work area, walk-in cooler.
Prepare product.
Receive and process telephone orders.
Take inventory and complete associated paperwork.
Clean equipment and facility approximately daily.
Training
Orientation and training provided on the job.
Communication Skills
Ability to comprehend and give correct written instructions.
Ability to communicate verbally with customers and co-workers to process orders both over the
phone and in person.
Essential Functions/Skills
Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator).
Must be able to make correct monetary change.
Verbal, writing, and telephone skills to take and process orders.
Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed.
Ability to enter orders using a computer keyboard or touch screen.
WORK CONDITIONS
Exposure to:
Varying and sometimes adverse weather conditions when removing trash and performing other outside tasks.
In-store temperatures range from 36 degrees in cooler to 90 degrees and above in some work areas.
Sudden changes in temperature in work area and while outside.
Fumes from food odors.
Exposure to cornmeal dust.
Cramped quarters including walk-in cooler.
Hot surfaces/tools from oven up to 500 degrees or higher.
Sharp edges and moving mechanical parts.
SENSING
Talking and hearing on telephone.
Near and mid-range vision for most in-store tasks.
Depth perception.
Ability to differentiate between hot and cold surfaces.
TEMPERAMENTS
The ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality control standards, deal with people, analyze and compile data, make judgments and decisions.
Additional InformationPHYSICAL REQUIREMENTS including, but not limited to the following:
Standing
Most tasks are performed from a standing position.
Walking
For short distances for short durations.
Surfaces include ceramic tile ""bricks"" with linoleum in some food process areas. Height of work surfaces is between 36"" and 48"".
Sitting
Paperwork is normally completed in an office at a desk or table.
Lifting
Bulk product deliveries are made twice a week or more and are unloaded by the team member using a hand truck.
Deliveries may include cases of ingredients and supplies weighing up to 50 pounds with dimensions of up to 3' x 1.5'.
Cases are usually lifted from floor and stacked onto shelves up to 72"" high.
Carrying
Large cans, weighing 3 pounds, 7 ounces, are carried from the workstation to storage shelves.
Occasionally, pizza sauce weighing 30 pounds is carried from the storage room to the front of the store.
Trays of pizza dough are carried three at a time over short distances, and weigh approximately 12 pounds per tray.
Pushing
To move trays which are placed on dollies. A stack of trays on a dolly is approximately 24"" - 30"" and requires a force of up to 7.5 pounds to push.
Trays may also be pulled.
Climbing
Team members must infrequently navigate stairs or climb a ladder to change prices on signs, wash walls, perform maintenance.
Stooping/Bending
Forward bending at the waist is necessary at the pizza assembly station.
Toe room is present, but workers are unable to flex their knees while standing at this station.
Duration of this position is approximately 30 - 45 seconds at one time, repeated continuously during the day.
Forward bending is also present at the front counter and when stocking ingredients.
Crouching/Squatting
Performed occasionally to stock shelves and to clean low areas.
Reaching
Reaching is performed continuously; up, down and forward.
Workers reach above 72"" occasionally to turn on/off oven controls, change prices on sign, and lift and lower objects to and from shelves.
Workers reaching down to perform such tasks as scooping cornmeal from a plastic barrel, or washing dishes.
Workers reach forward when obtaining topping ingredients, cleaning work surfaces, or answering phones.
Hand Tasks
Eye-hand coordination is essential. Use of hands is continuous during the day.
Frequently activities require use of one or both hands.
Shaping pizza dough requires frequent and forceful use of forearms and wrists.
Workers must manipulate a pizza peel when removing pizza from the oven, and when using the rolling cutter.
Frequent and/or forceful pinching is required in the assembly of cardboard pizza boxes.
Team Members must be able to grasp cans, the phone, the pizza cutter and pizza peel, and pizza boxes.
Machines, Tools, Equipment, Work Aids
Team Members may be required to utilize pencils/pens, computers, telephones, calculators, TDD equipment, pizza cutter and pizza peel.
How much does a customer service advocate earn in Chico, CA?
The average customer service advocate in Chico, CA earns between $30,000 and $44,000 annually. This compares to the national average customer service advocate range of $27,000 to $39,000.
Average customer service advocate salary in Chico, CA