Customer Service Representative 1 (Consumer Affairs)
Customer service advocate job in Southern Pines, NC
Consumer Affairs Representative 1 (Customer Service Representative) - Southern Pines, North Carolina
At Hamilton Beach Brands, Inc., a leading designer, marketer, and distributor of small household and commercial appliances. our culture is one of hard work, ethical behavior and teamwork. We roll up our sleeves and work hard to create products that have been pleasing customers for over 100 years. We offer a comprehensive compensation and benefits package which includes health, dental and vision insurances, along with 401(k), paid vacation, a paid charitable day off to share your talents with the non-profit of your choice, a quarterly subsidy to help cover the costs associated with staying fit, the ability to purchase our products at a discounted cost, employee recognition, team building activities, and a casual dress code just to name a few of the advantages of working for this dynamic company.
We are seeking qualified candidates for the position of Consumer Affairs Representative at our Southern Pines, NC facility. This is a salaried, overtime eligible, office environment, Monday - Friday 8:00 - 5:00 pm role. As the first line of communication with our customers, this role plays a critical part in delivering exceptional service and support.
Compensation Structure:
This position features a step increase program to support employee growth:
Start Rate: $39,000 annually
Pay Increases: Scheduled pay increases at 3 months, 6 months, and 12 months based on performance and tenure.
We're looking for candidates who are customer-focused, detail-oriented, and eager to grow within a supportive team environment.
Responsibilities of the position include:
Answer, process and document incoming phone calls, e-mails and letters from retail consumers in a fast-paced call center environment.
May cross train on specialty brands to answer consumer phone calls and respond to e-mails, which may entail offering white glove customer service.
Requirements of the position include:
High School diploma or equivalent
Six months of customer service experience
Excellent verbal and written communication skills
Computer skills with experience in data entry, e-mail and the Internet across multiple systems
The ability to work well in a fast-paced team environment
Our employees enjoy working in a tobacco-free and drug-free environment. Hamilton Beach Brands, Inc. is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race, color, religion, creed, gender, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. Our company uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit *****************
Auto-ApplyCustomer Journey Consultant - 100% Commission (TSG-5035)
Customer service advocate job in Fayetteville, NC
Job DescriptionAbout The Strickland Group The Strickland Group is a family-driven, vision-first agency backed by a major national carrier. We combine modern tech, AI-assisted systems, and human connection to change how families protect their future. Our mission is simple: serve people and leave them better than we found them. Why this role is different This isn't a corporate seat - it's a pathway to ownership. You'll build your own business & develop a book of business, lead a team, and scale your income based on performance. No cold calls. No chasing. You'll work warm, qualified clients who've already requested help. What you'll do Master our systems and product suite to deliver first-class client experiences. Follow up with warm leads and prior client inquiries (we provide high-quality leads). Meet clients virtually (Zoom / phone) and guide them through the protections that build generational wealth. Manage your client communication and relationship lifecycle. Build a personal brand and scale your book - recruit and lead a team when ready. Hit performance goals to unlock promotions, leadership roles, and revenue-share opportunities. Maintain licensing, contracting, and compliance for your market. Attend weekly virtual training and leadership development. Who you are You want to build and own something - not just collect a paycheck. Entrepreneurial mindset: you plan, execute, iterate, and refuse to be average. Strong communicator - phone and video-first comfort. Organized, self-motivated, and tech-savvy. Preferably 2+ years in sales, service, or business ownership - but grit and results matter more. Requirements Reliable phone, data, and Wi-Fi. Must pass background check and carrier contracting. Active Life & Health license, or willingness to get licensed (we'll help you in 7-10 days). Compensation & growth Uncapped commission structure + performance bonuses and incentives. Clear path to leadership / territory ownership / revenue-share for top performers. Many of our highest-performing partners create a significant, scalable income by building teams and recurring revenue streams. 100% Commission Perks Remote, flexible schedule (evenings/weekends as client needs require). Comprehensive training and a proven playbook to build your business. Annual all-expense-paid trips for top producers. Discounted health and life coverage options. Leadership development and agent-to-owner transition support.
Customer Support Rep I
Customer service advocate job in Fayetteville, NC
Job DescriptionDescription:
Provide support to Customers, Branch Managers, Service Manager, Service Technicians, and Sales Representatives through answering phone calls and/or responding to emails.
Essential Duties and Responsibilities:
Answer calls coming into the Customer Service Queue and the Sales, MGR, Tech Queue; assisting whomever with their need and/or reason for calling in a polite, timely, and courteous manner.
Enter service calls into the operating system.
Enter supply orders and send to appropriate person and/or department.
Enter meter readings received into the department.
Enter Service Reports sent into the department from Technicians/ Service Manager.
Fill out various forms used within the department as it pertains to address changes and information updates.
Quote labor rates based off customer locations; quote supply prices.
Other duties as assigned and/or needed by Supervisor/Manager
Requirements:
Qualifications:
High school diploma or GED; Customer Service experience (minimum one year); proper telephone etiquette; multi-task oriented. Clerical skills to include: typing speed of 35 wpm, working knowledge of Microsoft Word, Excel, and Outlook. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Coordinator, Customer Care
Customer service advocate job in Fayetteville, NC
ABOUT LCI
The mission of LCI is to provide meaningful employment for the blind and visually impaired. We accomplish this in four ways:
EMPLOY: We are one of the largest employers of people who are blind, creating meaningful careers and lasting skills that transform their lives.
BUILD: We create over 2,000 products and distribute thousands more through manufacturing, retail, nationwide distribution, and e-commerce channels.
SERVE: Many of our products are sold directly to the federal government. We were pioneers of “base supply centers,” stores on military bases that employ the blind and visually impaired and provide mission-critical supplies to our nation's military.
SUPPORT: We want to end blindness forever. To that end, we engage in philanthropic efforts for research into blindness and treatment for the visually impaired.
ABOUT THIS ROLE
The Customer Care Coordinator is to provide assistance in all customer related matters and backup and assist Customer Service Representatives.
LOCATION AND SCHEDULE
Ft. Bragg - Onsite
Monday-Friday 7:30 AM - 4 PM (May vary depending on store)
KEY RESPONSIBILITIES
Responsible for all customer related matters.
Maintain a positive and friendly demeanor when assisting customers.
Able to navigate Axapta to create and release sales orders.
Communicate with customers and vendors throughout the entire sales order process via phone or email.
Knowledge to quote on contracts and follow up on quotes.
Call customers for additional information as needed.
Ensure that sales orders are routinely reconciled with material on hand or on order to maximize sales and reduce customer wait time.
Coordinate pick up/delivery of orders.
Maintain a list of all customers to include email and phone numbers. Use this list to obtain more of their business.
Assist customer service representatives at the checkout counters as needed to reduce customer wait times.
Follow up with customers by conducting a survey asking basic questions, i.e. Was product satisfactory? Was it delivered on time? Would you do business with us again? Etc.
Register and track customer complaints with expeditious follow up and resolution.
Create a report that will track the progress of the sales orders and their impact on the budgeted sales for the BSC through use of AX and/or Excel spreadsheet. Work closely with management to ensure material needed to fill sales orders is on order and has good supply/shipping status.
Create, modify and email various Excel spreadsheets as required by management, purchasing and replenishment.
Ensure that customers are aware of our BUYBSC website and assist with customer set up for the site.
Ensure that customers are aware and understand the DOD Emall program and know how to maneuver through the website in select stores.
Ensure that all daily price changes are published and displayed as instructed.
Be instrumental in utilizing current marketing tools to seek additional sales.
Merchandizing and replenishing shelves as necessary.
Interact with vendor reps during their normal sales calls. Ask questions about products to gain a better understanding of their uses.
Other duties as assigned.
QUALIFICATIONS
High school graduate with one year relevant work experience.
Basic retail knowledge. Accuracy with computerized checkout systems.
Must have interpersonal skills dealing with and communicating with customers, vendors, company divisions, co-workers and management.
Why LCI?
Purpose-driven company driven by principles, not profit
Reach your highest potential: upward mobility, rewarded through hard work
Competitive salary and compensation
Basic Life Insurance at no cost to the employee
401(k) with match and Surplus-Sharing Plans
Health, Dental, and Vision Insurance
Ten paid holidays annually
Paid Time Off (PTO)
On-site Health and Wellness program
Employee Assistance Program (EAP)
Customer Service Professional
Customer service advocate job in Aberdeen, NC
Are you looking for a company that invests in their employees and provides proper training for career advancement? If so, Thomas Tire & Automotive is seeking a Customer Service Professional who will demonstrate integrity in all interactions and build lasting relationships with our customers by providing unparalleled service.
Benefits
Up to 4 weeks of vacation/paid time off
Paid holidays (7 days)
Performance based bonuses
75% Employer paid medical, dental, & vision insurance
$25,000 of life insurance per employee
Supplemental benefits (long-term, short-term, accident, etc.)
401(k) retirement plan with company match
Monday-Friday, 8am-5pm
Career path & advancement opportunities
In-house training program
Discounts on tires & automotive services
Company supplied tools
Paid weekly
Basic Responsibilities
Greet customers in a friendly and timely manner
Answer incoming calls
Schedule appointments for service and maintenance
Listen and document customer requests on work order
Consult with technician about customer's vehicle needs
Determine cost of replacement parts and/or labor
Generate and enter itemized estimate on work order
Provide and explain estimate to customers
Advise customers on necessary or recommended service(s)
Review and send Digital Vehicle Inspection to customers
Review services performed and warranties with customers
Check out customer and thank them for their business
Requirements
Excellent communication and customer service skills
Must be able to manage a fast-paced work environment
Professional, well-groomed appearance
Must have valid driver's license
Auto-ApplySenior Customer Service Specialist- Fulfillment
Customer service advocate job in Fayetteville, NC
MCA, your trusted advisor for wireless communications, data, and security, is seeking an experienced Senior Customer Service Specialist in Fayetteville, NC, to support our fast-growing MSS division.
MCA seeks team members who share our values: service, growth, teamwork, and safety. As a Military Friendly Employer, we welcome veterans, with over 250 already on board. Join us and become part of the MCA family, where we prioritize both work and enjoyment. We offer competitive compensation and benefits such as Medical, Dental, Vision, 401K, PTO, Holiday Pay, Education Incentives, and more.
WHAT YOU WILL BE DOING:
Oversee and supervise daily activities of fulfillment associates, shippers, and support staff to ensure timely and accurate order processing.
Provide hands-on leadership and resolve operational issues in real time.
Train and coach associates on systems, safety, and best practices.
Monitor order accuracy, shipping performance, and workflow efficiency.
Serve as escalation point for inventory, system, and customer issues.
Build and maintain strong relationships with customers and vendors.
Support cross-functional operations, including scheduling/dispatch, AP/AR, purchasing, shipping/receiving, inventory management, and sales support; mentor customer operations staff to ensure consistency and service excellence.
WHAT YOU WILL BRING TO THE TEAM:
2+ years in warehouse or fulfillment; 3-7 years in customer operations or related fields.
Strong leadership, communication, and problem-solving skills.
Proficient in warehouse systems (e.g., NetSuite, Ormandy) and Microsoft Office.
Detail-oriented, organized, and able to work independently in a fast-paced environment.
YOUR ENVIRONMENT AND PHYSICAL REQUIREMENTS:
The physical environment requires the employee to work inside.
While performing the duties of this job, the employee is required to frequently stand, walk, sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; talk or hear; lift (overhead, waist level) from the floor, bending, frequently utilize near vision use for reading and computer use; occasionally move equipment weighing up to 15 pounds, and frequently position self to maintain computers or other equipment as needed.
TRAVEL REQUIREMENTS:
Travel as necessary to support company and customer needs.
DIRECT REPORTS:
No Direct Reports
WHO WE ARE
Mobile Communications America, Inc. (MCA) provides wireless communication, data, and security solutions that enhance workplace safety, security, and efficiency nationwide. Customers trust us to provide a portfolio of turn-key systems, products, and services - including two-way radio communications, vehicle uplift, security video and access control systems, BDA/DAS, remote monitoring, GPS tracking, SCADA, dispatch, mass notification, and point-to-point wireless networks. Our more than 60,000 customers span industries such as public safety, commercial, manufacturing, education, healthcare, utilities, and government. In addition to being the largest Motorola partner in the U.S., MCA has strategic partnerships with over 1,000 major manufacturers to offer an extensive portfolio of products and technologies.
WHAT WE BELIEVE
We are better together through the MCA Way: living our core values of Service First, Growth, Teamwork, and Safety. We take our work and customers seriously and believe our best work can be fun. A component of our business that embodies the MCA advantage is our “Service First DNA” culture. Service isn't just a motto for MCA, it's an integral part of who we are and goes beyond our customers to our employees, partners, shareholders, and communities.
NOTE: The above statements describe the general nature and level of work performed by the person assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, skills, and physical demands required of personnel so classified. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Mobile Communications America, Inc. is proud to be an Equal Opportunity workplace and is an Affirmative Action employer. We are committed to creating an inclusive environment that celebrates diversity. At MCA, we are “better together.”
#LI-SG1
Auto-ApplyCommunity Engagement Specialist
Customer service advocate job in Apex, NC
TOWN OF APEX Community Engagement Specialist EXPECTED HIRING RANGE: $59,883.20 - 73,361.60 SCHEDULE: Monday - Friday, 8am - 5pm
WHAT YOU WILL BE DOING:
An employee in this position develops and implements strategies, events, and programs to engage the diverse and vibrant population of Apex. Work generally requires that employees independently handle certain complex administrative tasks, represent the department with other agencies, support data gathering and analysis, maintain databases, and use specialized programmatic software. Work may entail political and sensitive issues requiring a high degree of discretion and tact, and involve extensive contact with interdepartmental staff, outside agencies and organizations, and the general public. Work requires a broad knowledge of office operations in order that the role may serve as backup to the Community Engagement Manager. Sound judgment is required in performing tasks. Special projects are often assigned and are expected to be completed with minimal supervision.
This position reports to the Community Engagement Manager.
This position has no supervisory responsibilities.
A SAMPLE OF THE ESSENTIALS:
To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential functions.
* Design and execute comprehensive community engagement plans to promote active resident/citizen/stakeholder participation and involvement in town initiatives, projects, and decision-making processes.
* Cultivate strong relationships with community leaders, neighborhood associations, community-based groups, and other key stakeholders to facilitate open dialogue and collaboration.
* Organize, coordinate and lead various public events, workshops, and programs that encourage residents to contribute their ideas, concerns, and feedback on town-related matters.
* Maintain, collect, and update community, stakeholder and neighborhood database information which supports community engagement efforts.
* Assists in developing compelling content for communication materials, press releases, and town publications to effectively convey information and engage residents, and to keep the community informed about town activities and opportunities for engagement.
* Design and administer surveys and feedback mechanisms to assess community needs, preferences, and satisfaction with town services and programs.
* Facilitate and participate in public meetings, town hall sessions, and presentations to gather input and update the community on town projects and initiatives when necessary.
* Champion efforts to ensure engagement initiatives are inclusive, welcoming, and representative of Apex's diverse population.
* Assist in recruiting volunteers to support engagement programs and events.
* Respond to inquiries from community members and other interested parties; when needed, recruits a knowledgeable spokesperson or information source to assist.
* Analyze engagement data, feedback, and community metrics to evaluate the effectiveness of initiatives and provide regular reports to town management.
* Performs related duties as required.
* Work will periodically be required during evenings and weekends
WHAT YOU'LL NEED:
Bachelor's degree in Communications, Public Relations, Community Development, Public Administration or a related field and a minimum of three (3) years of experience in community engagement, public outreach, or related roles; or a combination of equivalent education and experience.
Preferred Qualifications
Knowledge of local government processes and policies.
WHO WE ARE:
Known as "The Peak of Good Living", the Town of Apex is a rapidly growing Wake County municipality with a current population of over 82,000 and has been ranked as one of Money Magazine's Best Place to Live in America. Our current workforce is comprised of over 680 full-time employees and over 125 part-time/seasonal staff. Our Human Resources Department - with the support and confidence of Town leadership - is committed to providing best-in-class HR programs for our employees, with a mission to create a culture of empowerment and accountability that maximizes individual and organizational potential. We offer a generous benefit package and have a highly competitive compensation program. More than that, the Town is an awesome place to work, as evidenced by the high job satisfaction rating received in the last employee opinion survey.
WHAT WE OFFER:
Not only is the Town "The Peak of Good Living", but it's also a great place to work! We strive to "reach the peak" of being an employer of choice by providing competitive salaries and excellent benefits, including:
Free medical, dental, vision, and life insurance for employees
5% contributions to the NC401(k) retirement plans (no matching required)
Participation in the Local Government Employees' Retirement System (LGERS)
Traditional sick and vacation leave
80 hours Peak Paid Time Off
$1,200 Peak Lifestyle Benefit to pay for health and wellness activities (after completion of probation)
8 weeks of Paid Parental Leave
3 weeks of Paid Caregiver Leave
Bereavement leave
13 paid holidays
Longevity Pay
Tuition assistance
Expansive wellness program, and more!
KEEP IN MIND:
Providing a safe work environment for our employees is a top priority, therefore all new hires must successfully complete a pre-employment drug test, post-offer functional testing (if required by position), background verifications including references, criminal record and driver's license check prior to employment.
The Town of Apex provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to age, sex, race, color, religion, national origin, disability, political affiliation or marital status, veteran status, or genetic information.
Customer Service Professional
Customer service advocate job in Aberdeen, NC
Job Description
Are you looking for a company that invests in their employees and provides proper training for career advancement? If so, Thomas Tire & Automotive is seeking a Customer Service Professional who will demonstrate integrity in all interactions and build lasting relationships with our customers by providing unparalleled service.
Benefits
Up to 4 weeks of vacation/paid time off
Paid holidays (7 days)
Performance based bonuses
75% Employer paid medical, dental, & vision insurance
$25,000 of life insurance per employee
Supplemental benefits (long-term, short-term, accident, etc.)
401(k) retirement plan with company match
Monday-Friday, 8am-5pm
Career path & advancement opportunities
In-house training program
Discounts on tires & automotive services
Company supplied tools
Paid weekly
Basic Responsibilities
Greet customers in a friendly and timely manner
Answer incoming calls
Schedule appointments for service and maintenance
Listen and document customer requests on work order
Consult with technician about customer's vehicle needs
Determine cost of replacement parts and/or labor
Generate and enter itemized estimate on work order
Provide and explain estimate to customers
Advise customers on necessary or recommended service(s)
Review and send Digital Vehicle Inspection to customers
Review services performed and warranties with customers
Check out customer and thank them for their business
Requirements
Excellent communication and customer service skills
Must be able to manage a fast-paced work environment
Professional, well-groomed appearance
Must have valid driver's license
Customer Service Representative
Customer service advocate job in Fayetteville, NC
As our clients' first and last point of contact, the Client Service Representative (CSR) is vital in consistently delivering an exceptional client experience. To provide an exceptional experience, a CSR manages appointments, answers calls, processes patient information, and ensures seamless communication between clients and our medical team. Through our tech systems, you'll help streamline processes, enhance client access to care, and create a welcoming environment for pets and their owners.
Key Responsibilities:
Client Communication & Scheduling:
Client Relations & Service:
Managing Patient Information & Technology:
Support the Medical Team & Practice Operations
Qualifications:
Required: One year of Veterinary customer service experience
Required: Knowledge of veterinary medical terminology and procedures
Working Conditions:
· Must be able to work in a fast-paced, dynamic environment.
· Occasional lifting up to 40 pounds independently and physical tasks may be required
At AmeriVet, we're committed to your growth, development, well-being, and success. We empower team members with the resources, support, and opportunities needed to thrive in their careers and make a lasting impact in our communities.
Here's what you can expect when you join our team:
Tailored development programs, mentorship, and career pathing to help you achieve your unique goals.
Competitive pay, performance bonuses, 401(k) matching, and student loan assistance to foster your financial well-being.
Health, dental, vision, life insurance, and mental health resources to support your overall well-being.
Generous paid time off and holidays, because your personal time matters.
A supportive, collaborative environment where everyone feels a sense of belonging.
Please note: Any Benefits listed above apply to full-time employees.
At AmeriVet, your unique skills and passion are celebrated, and every team member has the tools to thrive. Our people-focused approach is centered on helping you grow in your career while making a meaningful impact on the communities we serve.
Auto-ApplyCustomer Service Representative (Full Time)
Customer service advocate job in Fayetteville, NC
Job DescriptionSalary:
Liberty Medical Specialties, Inc. -
a leading provider of home medical equipment, supplies and services - is looking for a
full time Customer Service Representative in Fayetteville, NC!
The position of Customer Service Representative (CSR) performs the initial intake of patient referrals and customers, processes insurance benefits verification and provides basic equipment demonstration. The CSR is also responsible for preparing and managing paperwork and other documentation required for effective billing and collections.
Duties of the CSR position include, but are not limited to, the following:
Order taking and basic customer service functions, including collections of patient demographic, medical and therapy information, as well as insurance financial information and documentation.
Process retail sales transactions and maintain retail inventory when applicable.
Coordinate with warehouse/distribution to ensure proper delivery, set-up/pick-up of equipment and/or supplies
Coordinate (via telephone or in person) with customers and referral sources concerning updates and/or changes, as well as received orders for changes or discontinuance of services.
Participate in weekly on-call rotation ( not effective immediately: only after successful completion of training requirements).
MUST HAVES:
Basic knowledge/familiarity with medical terminology and diagnostic codes.
Recent experience with insurance verification, healthcare benefits assessment and paperwork/documentation for billing Medicare, Medicaid and private insurances
Good organizational skills
Effective communication skills
Dependable attendance
High School Diploma
Must pass drug test
DESIRED QUALIFICATIONS (will be given preference):
At least some college education
At least 6 months of recent, related experience.
FULL TIME POSITION - benefits (medical, dental, vision, life insurance, PTO, Holiday pay, 401(k) & more)
COMPENSATION - Hourly wage
APPLY ONLINE TODAY! Simply Click "Apply" at the top of this page.
No phone calls please.
Liberty Medical Specialties is a family-owned company that opened in October of 1993 with one location. Today, the company services patients throughout the Carolinas and beyond with branches across the state. We are dedicated to providing quality care to our patients; from
our family to yours.
We comply with the Equal Employment Opportunity Commission and are dedicated to a fair hiring process. We do not make hiring decisions based on race, color, religion, sex ( including pregnancy), national origin, age, disability or genetic information.
Auto Customer Service Reps
Customer service advocate job in Clinton, NC
605 Warsaw Road, Clinton, NC 28328
AUTOMOTIVE HEAVY DUTY / DIESEL SERVICE TECHNICIAN / MECHANICWE ARE EXPANDING! Generous Pay Plan + Great Benefits!$45 - $55 per hour based on experience! $10,000 Sign-on Bonus for Qualified Candidates!Diesel, General, and Heavy Line Tech Experience Required
Dont Miss This Great Career Opportunity!
Walk-in Applicants are Welcome!
The Deacon Jones Family has been proudly serving North Carolina for over 40 years. Our motto is:
'We Treat You How We Would Like to be Treated'.
Webelieve culture makes a difference and we strive to build lasting relationships with our employees, customers, and the community.
Deacon Jones CDJR of Clinton is expanding and needs to hire Heavy Duty / Diesel Service Technicians / Mechanics.We lookforward to having you join our team to ensure that our customers continue to enjoy excellent customer service.We value our employees and invest in their success. Apply Online Today!
We offer:
Generous Pay Plan
$45 - $55 per hour based on experience
$10,000 Sign-on bonus for Qualified Candidates!
Medical, Dental and Vision Insurance
401(k)
Employee purchase program
Paid Vacation / Sick time
Opportunities for advancement
Responsibilities Heavy Duty / Diesel Service Technician / Mechanic:
Duties will include Drivability; High-Tech Electrical; Transmission; Steering/Suspension; Light line, Heavy Line, General Maintenance
Clearly write needed repairs/maintenance and the parts and time needed
Repair broken or worn mechanical and technology components
Maintain repair and service records
Install equipment, components, and systems
Test vehicles both before and after repair
Other duties may be assigned according to expertise and certifications
Notify service advisor immediately if repairs cannot be completed within the time promised
Document work performed
Keep shop area neat, clean and account for all dealership-owned tools at all times
Must follow all company safety policies and procedures and immediately report any and all accidents to a manager or supervisor
Qualifications and Requirements Heavy Duty / Diesel Service Technician / Mechanic:
General and Heavy Duty/Diesel Tech experience required!
CDJR experience is preferred, but not required
Ability to read and comprehend instructions and information
Must be a team player
Valid drivers license and good driving record
Please upload your resume and complete the online assessment
Must be authorized to work in the U.S. without sponsorship and be a current resident.
Must pass pre-employment testing to include background checks, MVR, and drug screening.
We are an Equal Opportunity Employer
.
All qualified applicants considered regardless of ethnicity, nationality, gender, veteran or disability status, religion, age, gender orientation or other protected status.
RequiredPreferredJob Industries
Customer Service
Customer Service Associate (Restaurant)
Customer service advocate job in Pittsboro, NC
Taco Bell / KFC - Pittsboro is looking for a full time or part time crew member to join our team in Pittsboro, NC. As a Taco Bell / KFC - Pittsboro crew member, you can be the smiling face that greets and serves our guests or a cook who makes things happen in the kitchen. Working with us will give you the flexibility to be whatever our team and guests needs you to be. You'll learn new things, get recognized for your efforts and learn skills that last a lifetime. What are we looking for? The good news is that your training will teach you everything you need to know to succeed on the job. But there are a few skills you should have from the get-go: You're a fun and friendly person who values customers and takes absolute pride in everything you do. Verbal communication skills are key you're not going to be able to text message customers back and forth. In other words, you should be comfortable talking to strangers. You've got attitude - the right kind of course - and understand the need to be on time, all the time. With loads of energy, you understand that work is easier and more fun with some teamwork. Responsibilities: -Knowledge of proper safe handling techniques for all food or chemicals used -Anticipates kitchen member needs by constantly evaluating environment and responding to cues as necessary -Maintain a high standard of cleanliness and orderliness in all kitchens, loading dock, dumpster and utility work areas -Assists with receiving delivery of product on behalf of our restaurant team -Complete daily and weekly checklists -Maintain a proactive approach to the health, safety and security of all staff at all times -Be vigilant for any hazards, alerting a manager as necessary -Greet guests and provide a memorable experience -When necessary, resolve guest issues -Share your positive high energy and enthusiasm with focus and commitment to exceed customers expectations -Not only will you work with our crew members, you will be part of an overall team helping to support the success of Taco Bell / KFC - Pittsboro -Bring your outgoing personality and smiles We can't wait to see you for an interview for our full time or part time crew member position at Taco Bell / KFC - Pittsboro. Apply now!RequiredPreferredJob Industries
Other
Auto Customer Service Reps
Customer service advocate job in Smithfield, NC
1115 North Brightleaf Blvd., Smithfield, NC 27577
Automotive Glass / Windshield Installer On-Site PositionGenerous Pay Plan + Great Benefits!Experience Required Needs to be Filled Immediately.
Walk-in Applicants are Welcome!
At Deacon Jones, were committed to the highest quality customer service, delivered with a sense of warmth, friendliness, individual pride, and company spirit. We measure ourselves by our clients satisfaction. We value our employees and invest in their success.
Join the team at Deacon Jones in Smithfield as a Glass / Windshield Installer and become part of a leading organization in the automotive industry. The person we are looking for would be self-motivated and have a strong work ethic ensuring precision and care so that safety and quality standards are met with every installation.
The Deacon Jones Family has been proudly serving North Carolina for over 40 years. Our motto is:
'We Treat You How We Would Like to be Treated'.
Webelieve culture makes a difference and we strive to build lasting relationships with our employees, customers, and the community.
We offer:
Generous pay plan!
Vehicle provided for transport to customers.
Medical and Dental and Vision Insurance.
Employee purchase program
Paid Vacation / Sick time
No weekends
On-going training
Opportunity for advancement
Responsibilities Glass / Windshield Installer:
Install and repair glass in vehicles, specializing in windshields and other automotive glass
Follow all safety guidelines during the glass installation and repair process
Ensure each installation meets company standards and customer satisfaction
Manage inventory of installation supplies and glass
Collaborate with team members and participate in training sessions to stay updated on industry standards
Requirements Glass / Windshield Installer:
Experience is required
Strong attention to detail and commitment to quality workmanship
Ability to use glass installation tools and equipment proficiently
Availability to drive to various locations
Good attention to detail
Work independently and with efficiency
A positive attitude and professional, well-groomed appearance
Must be dependable!
High school diploma or equivalent
Valid driver's license
Please upload your resume. Completing the online assessment will grant you priority approval!
Must be authorized to work in the U.S. without sponsorship and be a current resident.
Must pass pre-employment testing including background checks, MVR, and drug screening.
We are an Equal Opportunity Employer.
All qualified applicants are considered regardless of ethnicity, nationality, gender, veteran or disability status, religion, age, gender orientation, or other
protected status.
RequiredPreferredJob Industries
Customer Service
Automotive Customer Service Advisor - 2736
Customer service advocate job in Apex, NC
Are you considering a career in automotive? At Premium Velocity Auto/ Jiffy Lube (PVA), no automotive experience is required! Transfer your customer service skills and retail sales knowledge to an industry that will really get you moving, we'll train you on the rest!
We are now hiring Customer Service Advisors/Lube Technicians to work safely in various roles to meet the individual needs of the customer, ensuring that they are confident in the safety of their vehicle.
Benefits:
Opportunity to increase your payrate within your first 60 days of employment!
Paid training plus bonus incentives for completing training.
Cross-training across multiple roles, increasing your earning potential.
Career paths that offer limitless growth opportunities (in Automotive and Management)!
Safety focused work environment to always keep you and our customers safe!
Unique benefits including legal and financial advising, employee discount on parts and services, and a members-only discount center for major purchases and day-to-day essentials! *
Competitive Medical, Vision, Dental, company funded Life Insurance, FSA/DCFSA, and paid time off to help you care for yourself and your family! *
*For full time employees
PVA is seeking reliable individuals with a growth mentality, committed to customer satisfaction. The ability to build rapport and explain products effectively makes you the perfect candidate for this position! We do not require automotive experience, but customer service/sales experience are preferred.
Qualified candidates can work well in a team setting, have great communication skills, and are efficient in fast-paced environments. A valid driver's license is strongly preferred as it ensures your career opportunities will not be limited but is not required.
See full job description below!
Job Summary
The Customer Service Advisor (CSA) for PVA (Jiffy Lube), helps build loyalty and increase sales by allowing our guests to make informed decisions about their automotive services. The CSA is a Lube Technician that is also responsible for creating a positive guest experience, which they can achieve by acting as the customer liaison and main point of contact throughout their visit!
Job Responsibilities:
Greet and escort guests from their vehicles as you review their requests.
Inform guests of any promotions or products available with thorough understanding of the full range of Jiffy Lube products and services acquired through your training.
Provide impartial recommendations or options that are tailored specifically to guest's needs based on manufacturer recommendations and technicians' findings.
Communicate updates to the guest throughout the entire process as well as any special circumstances that impact overall satisfaction.
Perform preventative maintenance such as oil and filter change, refill fluid levels, and inspecting and replacing lights, wiper blades, brakes, and tires.
Promote customer loyalty by ensuring completion of quality workmanship, reviewing services completed with guest, confirming guest satisfaction, and encouraging return at recommended intervals.
Other duties as assigned by management.
Requirements:
Proven face-to-face customer service or sales experience.
Ability to perform the responsibilities of the job.
Able to stand for an extended period.
Ability to bend, stoop, reach, crawl, and climb stairs.
Ability to lift over 50 pounds.
Comfortable working in an enclosed and/or semi-outdoor environment.
Authorized to work in the US without sponsorship.
Qualifications:
Valid Driver's License preferred.
Excellent customer service and communication skills.
Keen listening and reasoning skills to capture guests' product needs.
Confident in overcoming objections and not afraid of rejection.
An energetic and positive attitude that is welcoming to guests.
Ability to work well in a team environment.
Dedication to following safety policies and procedures.
Willingness to undergo on the job training and a growth mindset.
Ability to work in a fast-paced environment while multi-tasking.
Benefits:
Employer/Employee Funded Medical Plans, Prescription Drug Coverage, and Telemedicine*
Employer Funded Basic Life & Accidental Death Dismemberment*
Bonus structure for JLU Module completions within set timeframes.
Employee discount on parts and services
Additional benefits available:
Dental Plan and/or Vision Plan*
Life & Accidental Death Dismemberment and/or Accident*
Short-Term and Long-Term Disability*
Critical Illness and/or Cancer and/or Hospital Indemnity*
Flexible Spending Account (FSA) and/or Dependent Care FSA*
Value Added Services: Employee Assistance Program, Will Prep, Travel Assistance
* Full-time employees only
Equal Opportunity Employer
Jiffy Lube - Premium Velocity Auto provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Customer Service Agents
Customer service advocate job in Apex, NC
Job Brief: Are you looking for a part-time seasonal position that offers flexibility? Would you love to interact and meet people from all over the world Do you enjoy working in a fast-paced environment alongside amazing coworkers? Then this is the job for YOU!
Responsibilities:
Pier Agents review, input, and verify validity of all travel document proof of citizenship presented by guests for boarding & check-in to ensure compliance with U.S. and International Law. • Pier Agents guide & monitor the flow of guests throughout the terminal exits/entries, including - secure areas, transportation, walkways, Check-in areas, gangways, elevators /escalators. • Pier Agents may assist guests requiring wheelchair assistance throughout the terminal during embark & debark. • Pier Agents assist with set up of pier and/or breakdown at beginning & end of the day as needed.
Skills Required:
Able to work in and around large groups of people
•
Basic mathematical skills to accurately handle cash payments from guests/ability to process credit cards
•
Passion for customer service excellence
•
Ability to interact and work at all levels as a team member with integrity
•
Manual dexterity required for reaching for documents operating the cruise line provided laptops check in system
Pest Control Service Specialist
Customer service advocate job in Holly Springs, NC
Apply Description
Job: Pest Control Service Specialist
Rate: $18-24/hr ++
New-employee Bonus $500
Founded in 2013, ClearDefense Pest Control (CDPC) arrived on the scene with a goal to do things a better way. Since
then, CDPC has been using its top-of-the-line equipment and green methods to provide top-quality service. These
factors have led to immense growth, opening a world of opportunity. CDPC currently serves 20+ markets and is rapidly
expanding. Come join our team and start your career with a company with great growth opportunity!
We are hiring and willing to train inexperienced applicants (paid training).
New employee bonus: $500 for those starting THIS MONTH
High-commission opportunities
Large biweekly bonuses, seasonal bonuses, and annual bonuses
Up to 17 PTO days per year
Paid holidays
Health and Retirement benefits offered
iPad provided
Qualified technicians may drive work vehicles to and from work
Advancement in operations and sales management are available to qualified employees.
Ongoing development through continual training
40-hour work weeks, Monday through Saturday
Opportunity
The Pest Control Service Specialist utilizes integrated pest-management techniques to prevent and control pest
populations while maintaining the utmost in customer service. The technician will work synergistically with the sales
team in timely treatments as well as bringing on new accounts.
Requirements and Qualities
Ambitious and hard working
Excellent communication skills
Good character and work ethic
Growth minded
High degree of attention to detail
Excellent customer-service skills
Ability to lift and carry up to 50 pounds
Ability to pass background check and drug screen
Valid driver's license and clean driving record
Certifications are a plus!
Must be 18 years of age
Benefits
Up to 17 PTO Days
Paid Holidays
Health Benefits
Retirement Benefits: 401K
Financial Wellness Program
Tuition reimbursement for qualified candidates
ClearDefense Pest Control provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
***Contact office to identify ACTIVE or PASSIVE hiring state***
***PLEASE FORWARD YOUR RESUME VIA EMAIL***
Pest Control Service Specialist
Customer service advocate job in Holly Springs, NC
Job: Pest Control Service Specialist
Rate: $18-24/hr ++
New-employee Bonus $500
Founded in 2013, ClearDefense Pest Control (CDPC) arrived on the scene with a goal to do things a better way. Since
then, CDPC has been using its top-of-the-line equipment and green methods to provide top-quality service. These
factors have led to immense growth, opening a world of opportunity. CDPC currently serves 20+ markets and is rapidly
expanding. Come join our team and start your career with a company with great growth opportunity!
We are hiring and willing to train inexperienced applicants (paid training).
New employee bonus: $500 for those starting THIS MONTH
High-commission opportunities
Large biweekly bonuses, seasonal bonuses, and annual bonuses
Up to 17 PTO days per year
Paid holidays
Health and Retirement benefits offered
iPad provided
Qualified technicians may drive work vehicles to and from work
Advancement in operations and sales management are available to qualified employees.
Ongoing development through continual training
40-hour work weeks, Monday through Saturday
Opportunity
The Pest Control Service Specialist utilizes integrated pest-management techniques to prevent and control pest
populations while maintaining the utmost in customer service. The technician will work synergistically with the sales
team in timely treatments as well as bringing on new accounts.
Requirements and Qualities
Ambitious and hard working
Excellent communication skills
Good character and work ethic
Growth minded
High degree of attention to detail
Excellent customer-service skills
Ability to lift and carry up to 50 pounds
Ability to pass background check and drug screen
Valid driver's license and clean driving record
Certifications are a plus!
Must be 18 years of age
Benefits
Up to 17 PTO Days
Paid Holidays
Health Benefits
Retirement Benefits: 401K
Financial Wellness Program
Tuition reimbursement for qualified candidates
ClearDefense Pest Control provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
***Contact office to identify ACTIVE or PASSIVE hiring state***
***PLEASE FORWARD YOUR RESUME VIA EMAIL***
Servicing Specialist
Customer service advocate job in Lumberton, NC
Servicing Specialist - Lumberton, NC Are you passionate about supporting agriculture and rural communities? Do you thrive in a relationship-driven environment where your analytical skills and customer service make a real impact? If so, we want to hear from you!
As a Servicing Specialist at AgCarolina Farm Credit, you'll play a key role in providing outstanding support for all loan packages. You will maintain excellent customer service with both external and internal customers while assisting with loan closings and post-closing actions, loan validations, maintaining digital and hard copy security files, and servicing branch accounts. You should enjoy the challenge of efficiently supporting and prioritizing high quality loan servicing and accounting from closing through loan satisfaction/release. You will work in a culture that welcomes and respects strong customer service skills, multi-tasking, confidentiality, attention to detail, time management, and organization.
What You'll Do:
* Accurately and efficiently assist with closings of all sized loans with moderate complexity while meeting work quantity and quality expectations
* Timely and accurately key payments and ledger entries, prepare deposits, report monitoring, and daily balancing
* Adhere to Association's internal controls policy
* Ensure files are complete and scan loan documents per Association policy
* Show initiative by proactively owning loans from the queue
* Demonstrate mastery of Servicing Specialist duties and require a low level of oversight
* Deliver exceptional customer experience
* Foster relationships with members and peers
* Invest in ongoing learning and development opportunities to both grow the individual and the Association.
* Maximizes quality business growth to meet Association's profitability and other business plan objectives
What We Value:
At AgCarolina, we believe in:
* Customer Focus - Building strong relationships through responsiveness and professionalism
* Collaboration - Working closely with your team and other departments to deliver exceptional service
* Excellence - Bringing precision, organization, and integrity to everything you do
* Growth - Enjoying opportunities for development, innovation, and meaningful contribution
What We're Looking For:
* Education and/or experience equivalent to Associate's degree in business, legal, or accounting
* Strong interpersonal, customer service and problem-solving skills
* Detail oriented and excellent communication (oral and written) skills
* Must be a quick learner who takes ownership over their knowledge and continuous development
* Must be adaptable, highly organized, and capable of prioritizing multiple tasks to meet deadlines and expectations
* Proficiency in Windows and Microsoft 365 products
* Ability to learn and efficiently perform in a multitude of loan and accounting systems
* Experience with technological tools for task management and collaboration
* Capability to effectively manage high stress situations in a professional manner
* Foster and promote a collaborative team atmosphere
* Work independently under general supervision
Why Join Us?
If you're looking for:
* Competitive pay, including eligibility for incentive pay
* Comprehensive benefits (medical, dental, life, LTD, and others)
* Maternity/Paternity/Caregiving Leave
* Company-matched 401(k) (100% match of the first 6% you defer)
* Commitment to training and professional development
* Meaningful work that allows you to make a difference in agricultural and rural communities
* Opportunities for work-life balance
* A great work environment with colleagues who share a commitment to our core values
AgCarolina Individual Competencies:
* Communicates Effectively
* Action-Oriented
* Makes Good Decisions
* Collaborates
* Focuses on Our Members
* Welcomes Everyone and Treats Them Fairly
* Leadership
Interview Process:
Applications received within the first 2 weeks of posting date will receive priority consideration. The position will remain open, however, until the vacancy is filled.
* Phone Screen with AgCarolina HR Representative
* In-person interview
Equal Opportunity Employer/including Disabled/Veterans. AgCarolina is unable to sponsor employment visas at this time.
Auto-ApplyCall Center Specialist- Southern Pines Location
Customer service advocate job in Southern Pines, NC
Customer Service Specialists are responsible for learning and understanding the entire front-end process to ensure successful service for our patients. The Customer Service Specialists works in a fast-paced environment answering inbound calls and making outbound calls. May be responsible for obtaining, analyze, and verify the accuracy of information received from referrals, and schedule the patient. Must have knowledge of working with medical insurance.
Customer Service Specialists should educate Patients of their financial responsibility when applicable.
Essential Functions and Job Responsibilities:
Develop and maintain working knowledge of current services offered by the company.
Answer all calls and emails in a timely manner, in adherence to their goals.
Document all call information according to standard operating procedures.
Answer questions about services, retail stores, procedure information and other information as necessary based on customer call needs.
Follow up on customer calls where necessary.
Review all required documentation to ensure accuracy.
Accurately process, verify, and/or submit documentation.
Complete insurance verification to determine patient's eligibility, coverage, co-insurances, and deductibles.
Obtain pre-authorization if required by an insurance carrier for approval and authorization when required.
Must be able to navigate through multiple online EMR systems to obtain applicable documentation.
Enter and review all pertinent information in EMR system including authorizations and expiration dates.
Communicate with Billing Service and Management on an on-going basis regarding any noticed trends with insurance companies.
Verify insurance carriers are listed in the company's database system, if not request the new carrier is entered.
Responsible for contacting patient when documentation received does not meet payer guidelines to provide updates and offer additional options to facilitate the referral process.
Meet quality assurance requirements and other key performance metrics.
Facilitate resolution on customer complaints and problem solving.
Pays attention to detail and has great organizational skills.
Actively listens to patients and handle stressful situations with compassion and empathy.
Flexible with the actual work and the hours of operation
Utilize company provided tools to maintain quality. Some tools may include but are not limited to Authorization Guidelines, Insurance Guidelines, Fee Schedules, NPI (National Provider Identifier),
Develop and maintain working knowledge of current HME products and services offered by the company.
Maintain patient confidentiality and function within the guidelines of HIPAA.
Completes assigned compliance training and other educational programs as required.
Maintains compliant with IPS's Compliance Program.
Assist operations with on-call responsibilities as needed during non-business hours in accordance with company policy.
Depending on the geographic territory and size of the branch location, may require assisting operations in other positions.
Retain knowledge of and consistently adhere to procedures for the use of Personal Protective Equipment (PPE), infection control and hazardous materials handling.
Perform other related duties as assigned.
Competency, Skills and Abilities:
Excellent customer service skills
MUST HAVE knowledge of Medicare, Medicaid, and Commercial health plan methodologies and documentation requirements
Analytical and problem-solving skills with attention to detail
Decision Making
Excellent ability to communicate both verbally and in writing.
Ability to prioritize and manage multiple tasks.
Proficient computer skills and knowledge of Microsoft Office
Solid ability to learn new technologies and possess the technical aptitude required to understand flow of data through systems as well as system interaction.
General knowledge of Medicare, Medicaid, and Commercial health plan methodologies and documentation requirements preferred.
Work well independently and as part of a TEAM.
Ability to adapt and be flexible in a rapidly changing environment, be patient, accountable, proactive, take initiative and work effectively on a team.
Virtual Customer Service Professional( work frrom home)
Customer service advocate job in Buies Creek, NC
Virtual Customer Service Professional (virtual) - . The hourly pay rate is $9.00 - $14.00 per hour
depending on experience and the company that you are assigned to. Must work minimum 25 hours per week, full time hours available.
Skill Set Overview:
• Excellent listening skills, strong English communication skills (verbal and written)
• Answer general customer inquiries.
• Resolve concerns or complaints related to your client.
• Communicate client policies.
• No Cold Calling, No Telemarketing, inbound calls only.
Qualifications
• Must be 18+ to apply
• High school diploma or equivalency
• Secondary education and/or some college is preferred
• Able to perform basic math skills
• You'll make your own schedules
• Must be able to pass a background check
• Minimum 3+ months of customer service , retail, or sales experience preferred
• Ability to multitask and prioritize in a fast-paced environment.
• A background check is required. (client may ask for drug test)
• Comfortable with basic Computer skills including email and documents.
• Would like to work PT or FT as a 1099 contractor from home.
• A Quiet home office place to work. No ambient sounds such as pets or children while working.
• Able to be in training consecutively up to a maximum of 4 hours in the evening or morning for up to a total of 10 weeks.
Technical Requirements:
• Computer (PC, or Mac)
• Windows Vista is not accepted at this time
• Computer USB Headset, Microphone or PC speakers
• High speed Internet access provided by a cable or DSL provider
• Satellite broadband does not meet our requirements
• Use of wireless and Wi-Fi "air cards" is prohibited
• A dedicated, hard wired phone with no features.
• A noise canceling phone headset.
• A computer with the basic following specs:
o Minimum Hardware: 2 Gigabytes (GB) - 80 GB IDE - Single Core 1.4 GHz - 48 x CD
ROM Drive - 32 Bit Sound Card -speakers
Minimum OS: Windows XP Service Pack 3, Windows 7 32 bit and 64 bit, and MAC OS 10