Customer service advocate jobs in Knoxville, TN - 458 jobs
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Sr Customer Service Coordinator
Smurfit Westrock
Customer service advocate job in Knoxville, TN
Description & Requirements Smurfit Westrock (NYSE:SW) is a global leader in sustainable paper and packaging solutions. We are materials scientists, packaging designers, mechanical engineers and manufacturing experts with a shared purpose: Innovate Boldly. Package Sustainably. Guided by our values of integrity, respect, accountability and excellence, we use leading science and technology to move fiber-based packaging forward.
Hiring Immediately
Sr CustomerService Coordinator - Knoxville, TN
Dayshift
What We Offer
* Medical, Dental and Vision benefits available immediately
* 401K with company match
* 80 hours of Paid Time Off and 11 Paid Holidays
* Other benefits such as company paid Long-Term & Short-Term Disability, Tuition Assistance and more
* Comprehensive training with numerous learning and development opportunities
* A career with a global packaging company where Sustainability, Safety and Inclusion are business drivers and foundational elements of the daily work.
The Opportunity
* Execute job duties in a safe and efficient manner.
* Compliance with Safety policies and Safety expectations.
* Each person, regardless of role or position, is responsible for Food Packaging Safety and Quality and GMP.
* Report any issue or event that poses a risk to employee safety, the environment and facilities, or food packaging safety and quality.
* Ensure that a safe workplace is always maintained and that the habits and practices of every employee hold safety as the top priority.
* Create and maintain a strong safety culture.
* Compliance of all employees and processes with all food safety and quality regulations (SQF, HACCP) as well as ISO regulations.
* Represent WestRock to the customer and act as a critical liaison between the customer, sales, and operations teams.
* Receive and process routine customer orders, inquiries, and/or customer issues related to orders.
* Maintain the ongoing relationship with multiple customers and sales staff utilizing knowledge of products, logistics, production planning, and inventory management.
* Represent WestRock values and deliver excellent service through each interaction.
* Record, organize, and process orders and/or inquiries received by telephone, email, and/or through personal customer contact.
* Run customized reports and share data with customers.
* Provide pricing, inventory availability and production schedule information to customers.
* Track order activity and alert appropriate staff to any potential delivery problems.
* Partner with Quality Manager to resolve routine customer issues.
* Suggest alternative products or services to meet customer needs when appropriate.
* Serve as a connection between customers and sales staff to ensure responsiveness and customer satisfaction.
* Track warehouse inventories and update customers on order status.
* Quickly and effectively resolve customer or production issues by maintaining clear communication with customers on status and resolution.
* Keep area in specs within all 5S requirements.
* Work in a fast-paced environment. Complete tasks in a timely manner.
* Follow all applicable policies, procedures, and instructions.
* Participate in continuous improvement activities, corrective actions, plant/corporate safety events, and training.
What You Need To Succeed
* High school diploma or equivalent required.
* Must have 3+ years of customerservice-related work experience.
* Previous experience in the manufacturing industry is preferred.
* Demonstrate a customer-oriented mindset and ability to operate with customers' best interests in mind.
* Strong written and verbal communication skills to understand requests and problems, inform on status, and negotiate solutions.
* Ability to simplify and solve simple to complex issues with focus on root cause and quick solution development.
* Demonstrate collaboration and teaming skills across functions to resolve issues and achieve organizational goals.
* Proficient in Microsoft Office Programs (Word, Excel, PowerPoint, Outlook).
Candidates are required to undergo a drug screening after receiving a conditional job offer, but before starting employment.
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.
$37k-48k yearly est. 27d ago
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Winner's Circle / Customer Service
Daveandbusters
Customer service advocate job in Sevierville, TN
Dave & Buster's is different from everywhere else. No two days are ever the same. Time will fly by serving hundreds of people with flexible schedules you can accommodate school or other jobs. Plus, your co-workers are awesome!
Dave & Buster's offers an attractive benefits package for many positions, including medical, dental, vision, 401K, FREE GAMES and more.
POSITION SNAPSHOT: Our Winner's Circle position ensures Guests' initial impressions with Dave & Buster's are positive and welcoming. The Winner's Circle position requires a strong communicator who will guide our Guests through their Midway experience.
NITTY GRITTY DETAILS:
Delivers an unparalleled Guest experience through the best combination of food, drinks and games in an ideal environment for celebrating all out fun.
Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action.
Provides timely and accurate service while managing wait times and communicating information as needed to Guests, Team Members, and Managers.
Greets Guests with a positive attitude and enthusiasm while performing multiple job functions. Smiles and greets Guests upon entering.
Assists the Guest with all requests and answers questions as needed and makes recommendations on items.
Provides game assistance by promptly notifying Support Technicians or Management as needed.
Bids farewell to Guests leaving. Ensures everything was satisfactory and invites Guests to return.
Notifies Manager of any Guest that is perceived to be unhappy.
Practices proper cost controls by accurately weighing tickets and scanning merchandise.
Responsible for stocking, displaying and securing merchandise in all storage areas.
Responsible for the reconciliation of tickets and merchandise inventory.
Conducts merchandise inventory during and after shift, if applicable.
Checks for restocking of necessary supplies. Brings all areas up to standard. Discusses problem areas with Manager.
Reviews the cleanliness and organization of the Winner's Circle. Ensures all plush and shelves are stocked, properly cleaned, and maintained.
Properly positions and set up displays to increase Guest traffic and promote sales.
Assists other Team Members as needed.
Maintains a favorable working relationship with all other company Team Members to foster and promote a cooperative and harmonious working climate that will be conducive to maximum Team Member morale, productivity and efficiency/effectiveness.
Must be at least 16 years of age.
RequirementsSTUFF OUR ATTORNEYS MAKE US WRITE:
The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the Team Member will regularly be required to:
Be friendly and able to smile frequently.
Work days, nights, and/or weekends as required.
Work in noisy, fast paced environment with distracting conditions.
Read and write handwritten notes.
Lift and carry up to 30 pounds.
Move about facility and stand for long periods of time.
Walk or stand 100% of shift.
Reach, bend, stoop, mop, sweep and wipe frequently.
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified in this position.
As an equal opportunity employer, Dave & Buster's is dedicated to our policy of nondiscrimination in all aspects of employment, and we comply with all Federal, State and Local laws regarding nondiscrimination.
Salary Range:
7.25
-
16.5
We are an equal opportunity employer and participate in E-Verify in states where required.
$25k-53k yearly est. Auto-Apply 60d+ ago
Customer Service Representative
Collabera 4.5
Customer service advocate job in Oak Ridge, TN
Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry. As a half a billion dollar IT company, with more than 9,000 professionals across 30+ offices, Collabera offers comprehensive, cost-effective IT staffing & IT Services. We provide services to Fortune 500 and mid-size companies to meet their talent needs with high quality IT resources through Staff Augmentation, Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing & Solutions) Permanent Placement Services and Vendor Management Programs.
Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Collabera offers a full range of benefits to its employees including paid vacations, holidays, personal days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance, Disability Insurance.
Job Description
Location : Oak Ridge, TN 37830
Job Title : CustomerService Representative
Duration : 7 Months (could go beyond)
Details:
There is an opportunity for an Appointment Center Clerk for the CONUS Nurse Advice Line.
The Nurse Advice Line Appointment Center will be the first line of telephone support for eligible beneficiaries within the Department of Defense and Coast Guard which will interact with both the end user and the remote nurses.
The environment will be a 24x7x365 call center style operation located in both Oak Ridge, TN and Broomfield, CO.
The selected candidate will join the Nurse Advice Line team to receive in bound telephone requests for Nurse Advice Line services.
The candidate will be responsible for following all applicable policies and procedures for verification, support, and service including transfer of the end user to the appropriate care resource, follow through with appointment services, and completing detailed documentation in a fast paced environment.
Requirements:
The successful candidate will be experienced in customerservice and able to demonstrate professionalism and the capacity to handle difficult end user related issues.
The candidate must also be able to master detailed training to successfully follow the policies and procedures for DHA, DHS, and HIPAA. Must be available to work any shift.
Desired Skills:
Familiarity with a call center environment, background in medical appointment setting or other health care environment.
Certification in ITIL Foundations, HDI Helpdesk Professional, or comparable certification or training is desired.
Experience with Military Health Systems, including knowledge of HIPAA, PII, and IAVA regulations as they apply to DHA requirements is a big plus.
Medical knowledge a plus.
Qualifications
Required Education and Clearance:
High school education or equivalent.
This position requires that all candidates have or able to obtain and maintain a DoD and DHS Position of Public Trust.
Additional Information
To get further details or to apply for this position please contact:
Sruti Silla
************
****************************
$26k-34k yearly est. Easy Apply 60d+ ago
Customer Service Support Representative
Mindlance 4.6
Customer service advocate job in Knoxville, TN
Mindlance is a national recruiting company which partners with many of the leading employers across the country. Feel free to check us out at *************************
Job Description
customers in response to inquiries and problems. Researches,
troubleshoots and resolves customer problems. Performs a wide variety of
administrative/clerical duties (i.e., payroll, paternity testing,
billing, data entry, and phlebotomy).
Additional Information
Pushkaraj Hachibatti | Mindlance, Inc. | Office- ************
$28k-36k yearly est. 60d+ ago
Pest Control Service Specialist
Cleardefensepest
Customer service advocate job in Knoxville, TN
Job: Pest Control Service Specialist
Rate: $18-24/hr ++
New-employee Bonus
Founded in 2013, ClearDefense Pest Control (CDPC) arrived on the scene with a goal to do things a better way. Since
then, CDPC has been using its top-of-the-line equipment and green methods to provide top-quality service. These
factors have led to immense growth, opening a world of opportunity. CDPC currently serves 20+ markets and is rapidly
expanding. Come join our team and start your career with a company with great growth opportunity!
We are hiring and willing to train inexperienced applicants (paid training).
New employee bonus: $500 for those chosen to join the team
High-commission opportunities
Large biweekly bonuses, seasonal bonuses, and annual bonuses
Up to 17 PTO/Vacation days in your first year
Paid holidays off
Health and Retirement benefits offered
iPad provided
Qualified technicians may drive work vehicles to and from work once placed in a vehicle
Advancement in operations and sales management are available to qualified employees.
Ongoing development through continual training
40-hour work weeks - alternating three day weekends
Opportunity
The Pest Control Service Specialist utilizes integrated pest-management techniques to prevent and control pest
populations while maintaining the utmost in customerservice. The technician will work synergistically with the sales
team in timely treatments as well as bringing on new accounts.
Requirements and Qualities
Ambitious and hard working
Excellent communication skills
Good character and work ethic
Growth minded
High degree of attention to detail
Excellent customer-service skills
Ability to lift and carry up to 50 pounds
Ability to pass background check and drug screen
Valid driver's license and clean driving record
Certifications are a plus!
Must be 18 years of age
Benefits
Up to 17 PTO/Vacation Days
Paid Holidays Off
Health Benefits
Retirement Benefits: 401K
Financial Wellness Program
Tuition reimbursement for qualified candidates
ClearDefense Pest Control provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
***Contact office to identify ACTIVE or PASSIVE hiring state***
***PLEASE FORWARD YOUR RESUME VIA EMAIL***
$18-24 hourly 60d+ ago
Pest Control Service Specialist
Cleardefense Pest Control
Customer service advocate job in Knoxville, TN
Job: Pest Control Service Specialist
Rate: $18-24/hr ++
New-employee Bonus $500
Founded in 2013, ClearDefense Pest Control (CDPC) arrived on the scene with a goal to do things a better way. Since
then, CDPC has been using its top-of-the-line equipment and green methods to provide top-quality service. These
factors have led to immense growth, opening a world of opportunity. CDPC currently serves 20+ markets and is rapidly
expanding. Come join our team and start your career with a company with great growth opportunity!
We are hiring and willing to train inexperienced applicants (paid training).
New employee bonus: $500 for those starting THIS MONTH
High-commission opportunities
Large biweekly bonuses, seasonal bonuses, and annual bonuses
Up to 17 PTO days per year
Paid holidays
Health and Retirement benefits offered
iPad provided
Qualified technicians may drive work vehicles to and from work
Advancement in operations and sales management are available to qualified employees.
Ongoing development through continual training
40-hour work weeks, Monday through Saturday
Opportunity
The Pest Control Service Specialist utilizes integrated pest-management techniques to prevent and control pest
populations while maintaining the utmost in customerservice. The technician will work synergistically with the sales
team in timely treatments as well as bringing on new accounts.
Requirements and Qualities
Ambitious and hard working
Excellent communication skills
Good character and work ethic
Growth minded
High degree of attention to detail
Excellent customer-service skills
Ability to lift and carry up to 50 pounds
Ability to pass background check and drug screen
Valid driver's license and clean driving record
Certifications are a plus!
Must be 18 years of age
Benefits
Up to 17 PTO Days
Paid Holidays
Health Benefits
Retirement Benefits: 401K
Financial Wellness Program
Tuition reimbursement for qualified candidates
ClearDefense Pest Control provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
***Contact office to identify ACTIVE or PASSIVE hiring state***
***PLEASE FORWARD YOUR RESUME VIA EMAIL***
$18-24 hourly 60d+ ago
On-Site Medical Call-Center Specialist
DCI Donor Services 3.6
Customer service advocate job in Knoxville, TN
Job Description
DCI Donor Services (DCIDS) is looking for a dynamic and enthusiastic team member to join us to save lives!! Our mission at DCIDS is to save lives through organ and tissue donation, and we want professionals on our team that will embrace this important work!! We are specifically wanting people to join our team as a Donor Specialist with expertise in communicating during difficult situations and building relationships with families. This position will serve as part of a team of passionate and driven individuals responsible for coordinating the gift of health and life through donation. Strong interpersonal skills and the ability to communicate effectively in both oral and written formats are a must. The Donor Specialist is responsible offering the gift of donation to potential donor families.
COMPANY OVERVIEW AND MISSION
For over four decades, DCI Donor Services has been a leader in working to end the transplant waiting list. Our unique approach to service allows for nationwide donation, transplantation, and distribution of organs and tissues while maintaining close ties to our local communities.
DCI Donor Services operates three organ procurement/tissue recovery organizations: New Mexico Donor Services, Sierra Donor Services, and Tennessee Donor Services. We also maximize the gift of life through the DCI Donor Services Tissue Bank and Sierra Donor Services Eye Bank.
Our performance is measured by the way we serve donor families and recipients. To be successful in this endeavor is our ultimate mission. By mobilizing the power of people and the potential of technology, we are honored to extend the reach of each donor's gift and share the importance of the gift of life.
With the help of our employee-led strategy team, we will ensure that all communities feel welcome and safe with us because we are a model for fairness, belonging, and forward thinking.
*This is not a fully remote position. This position is located in Knoxville, TN.
This position will be assigned on a rotating 12-hour schedule assigned to the night shift (7:00pm - 7:00am EST). This position will require training during day shift.
Key responsibilities this position will perform include:
Effectively captures medical information accurately and completely into donor management software.
Facilitates the donation process through coordination and communication with donor families and medical personnel.
Supports families of potential donors and communicates the opportunity for the gift of donation to families who have recently lost a loved one using empathy and care.
Performs other related duties as assigned.
The ideal candidate will have:
A minimum of a two-year degree in a health-related field, nursing or paramedic/EMT certification
1+ years in a health-care related position including use of medical terminology.
CTBS, RN, or LPN desired.
Working knowledge of computers and Microsoft Office applications.
Ability to exercise independent judgement and multitask.
Exceptional teamwork, communication, and conflict management skills.
Demonstrated excellence in intrapersonal skills along with strong attention to detail and organizational skills.
We offer a competitive compensation package including:
Up to 184 hours of PTO your first year
Up to 72 hours of Sick Time your first year
Two Medical Plans (your choice of a PPO or HDHP), Dental, and Vision Coverage
403(b) plan with matching contribution
Company provided term life, AD&D, and long-term disability insurance
Wellness Program
Supplemental insurance benefits such as accident coverage and short-term disability
Discounts on home/auto/renter/pet insurance
Cell phone discounts through Verizon
**New employees must have their first dose of the COVID-19 vaccine by their potential start date or be able to supply proof of vaccination.**
You will receive a confirmation e-mail upon successful submission of your application. The next step of the selection process will be to complete a video screening. Instructions to complete the video screening will be contained in the confirmation e-mail. Please note - you must complete the video screening within 48 hours from submission of your application to be considered for the position.
DCIDS is an EOE/AA employer - M/F/Vet/Disability.
$29k-35k yearly est. 7d ago
Customer Service Coordinator
Leisure Pools Usa Trading
Customer service advocate job in Knoxville, TN
CustomerService Coordinator
Join the Explore Industries Team!
At Explore Industries, we're more than just a leader in fiberglass swimming pool design and manufacturing-we're a team driven by respect, integrity, and innovation. We believe in empowering our employees, fostering collaboration, and delivering top-quality products that set industry standards. We are looking for a dedicated CustomerService Coordinator to join our team and help deliver outstanding services to our customers and dealer network.
About the Role
As a CustomerService Coordinator, you'll manage customer orders, coordinate logistics, and serve as a vital link between dealers, customers, and internal teams. You'll leverage your organizational skills and customer-first mindset to drive efficiency, support production timelines, and enhance overall customer experience.
What You'll Do
Process and track customer orders, coordinating delivery schedules with production and logistics teams.
Serve as the primary liaison for dealers and customers, fostering strong relationships and resolving inquiries promptly.
Collaborate with Accounts Receivable to confirm payments and ensure smooth order fulfillment.
Manage inventory allocation for consignment or stock customers, integrating units into production schedules.
Deliver timely updates on order status, scheduling, and product details with professionalism and accuracy.
Identify and implement process improvements to streamline operations and elevate customer satisfaction.
What We're Looking For
Education & Experience:
2+ years of experience in customerservice, logistics coordination, or administrative roles.
Proven track record of building and maintaining customer or dealer relationships.
Experience thriving in a fast-paced, deadline-driven environment.
Familiarity with CRM software (e.g., Salesforce) and/or ERP systems (e.g., SAP, Microsoft Business Central) is a strong plus.
Proficiency in Microsoft Office Suite (Excel, Word, Outlook) at an intermediate level or higher.
Skills & Qualifications:
Exceptional organizational and multitasking skills, with a knack for managing competing priorities.
Strong communication and relationship-building abilities, with a customer-first approach.
Problem-solving mindset, with experience optimizing workflows or processes.
Logistics or scheduling experience, ideally in a manufacturing, retail, or service-based setting.
Adaptability to learn new systems and processes, with a willingness to cross-train.
Flexibility to support after-hours customer needs when necessary.
Why Explore Industries?
A dynamic, team-oriented culture where your contributions shape our success.
Competitive benefits package, including:
Generous Paid Time Off & Holidays
401(k) with company match
Medical, Dental & Vision Insurance (optional)
Optional Life & Disability Insurance
Ready to Dive In?
If you're a motivated professional with a passion for logistics, customerservice, and operational excellence, we'd love to hear from you!
Learn more about us at exploreindustries.com.
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
$23k-32k yearly est. Auto-Apply 12d ago
Customer Service Coordinator
Explore Industries
Customer service advocate job in Knoxville, TN
Job Description
CustomerService Coordinator
Join the Explore Industries Team!
At Explore Industries, we're more than just a leader in fiberglass swimming pool design and manufacturing-we're a team driven by respect, integrity, and innovation. We believe in empowering our employees, fostering collaboration, and delivering top-quality products that set industry standards. We are looking for a dedicated CustomerService Coordinator to join our team and help deliver outstanding services to our customers and dealer network.
About the Role
As a CustomerService Coordinator, you'll manage customer orders, coordinate logistics, and serve as a vital link between dealers, customers, and internal teams. You'll leverage your organizational skills and customer-first mindset to drive efficiency, support production timelines, and enhance overall customer experience.
What You'll Do
Process and track customer orders, coordinating delivery schedules with production and logistics teams.
Serve as the primary liaison for dealers and customers, fostering strong relationships and resolving inquiries promptly.
Collaborate with Accounts Receivable to confirm payments and ensure smooth order fulfillment.
Manage inventory allocation for consignment or stock customers, integrating units into production schedules.
Deliver timely updates on order status, scheduling, and product details with professionalism and accuracy.
Identify and implement process improvements to streamline operations and elevate customer satisfaction.
What We're Looking For
Education & Experience:
2+ years of experience in customerservice, logistics coordination, or administrative roles.
Proven track record of building and maintaining customer or dealer relationships.
Experience thriving in a fast-paced, deadline-driven environment.
Familiarity with CRM software (e.g., Salesforce) and/or ERP systems (e.g., SAP, Microsoft Business Central) is a strong plus.
Proficiency in Microsoft Office Suite (Excel, Word, Outlook) at an intermediate level or higher.
Skills & Qualifications:
Exceptional organizational and multitasking skills, with a knack for managing competing priorities.
Strong communication and relationship-building abilities, with a customer-first approach.
Problem-solving mindset, with experience optimizing workflows or processes.
Logistics or scheduling experience, ideally in a manufacturing, retail, or service-based setting.
Adaptability to learn new systems and processes, with a willingness to cross-train.
Flexibility to support after-hours customer needs when necessary.
Why Explore Industries?
A dynamic, team-oriented culture where your contributions shape our success.
Competitive benefits package, including:
Generous Paid Time Off & Holidays
401(k) with company match
Medical, Dental & Vision Insurance (optional)
Optional Life & Disability Insurance
Ready to Dive In?
If you're a motivated professional with a passion for logistics, customerservice, and operational excellence, we'd love to hear from you!
Learn more about us at exploreindustries.com.
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
$23k-32k yearly est. 14d ago
Building Services Specialist I
Metropolitan Knoxville Airport Authority 4.0
Customer service advocate job in Alcoa, TN
Job DescriptionSalary: $16.00/hour
ABOUT US: The Metropolitan Knoxville Airport Authority
TheMetropolitan Knoxville Airport Authority (MKAA), established in 1978 as a nonprofit organization, owns and operates McGhee Tyson Airport (TYS)and Downtown Island Airport (DKX). With more than 88-years of service to the East Tennessee region, MKAA plays a vital role in supporting the area's air transportation system. Centrally located within a day's drive or short flight of major U.S. cities, our airports are positioned for continued growth and innovation. If you're interested in contributing to the future success of TYS and DKX, we encourage you to explore this opportunity further.
The Position:
The Building Services Specialist I plays a key role in maintaining clean, safe, and welcoming facilities. This position is responsible for performing a variety of custodial and facility upkeep tasks, including sweeping, mopping, scrubbing, vacuuming, and caring for hard floors and carpets. Responsibilities also include emptying trash and recycling, servicing and restocking restrooms, and cleaning windows, glass furniture, fixtures, and walls. The role requires safe and proper use of cleaning chemicals and equipment, including preparing cleaning solutions as needed. The specialist also assists passengers with general information, reports repair needs, and requests necessary supplies to support daily operations. Additional duties include snow removal at building entrances, applying de-icing materials, monitoring for safety hazards such as spills or slick surfaces, and operating balers and compactors for recycling.
Responsibilities:
Maintain cleanliness of building floors through sweeping, mopping, scrubbing, and vacuuming.
Collect and dispose of trash and recycling materials.
Clean, sanitize, and restock restrooms.
Wash windows, glass partitions, and mirrors.
Dust and polish furniture, fixtures, stainless surfaces, and walls.
Strip, seal, finish, and polish hard floors; steam-clean or shampoo carpets. Safely use chemical cleaners and power equipment to protect floors, fixtures, and equipment.
Prepare cleaning solutions by accurately mixing water with detergents or acids according to specifications.
Provide general information and assistance to passengers as needed.
Report major repair needs or facility system concerns to leadership.
Request necessary supplies and equipment to complete cleaning duties.
Remove snow from building entrances and apply de-icing materials.
Monitor premises for safety hazards such as spills or wet areas and take appropriate action.
Operate balers and compactors to process recyclable materials.
Perform additional related duties as assigned.
The Ideal Candidate:
The ideal candidate possesses knowledge of effective cleaning and sanitizing methods, appropriate cleaning solutions, applicable custodial equipment and tools, and established health and safety procedures. They demonstrate strong organization and time-management skills, actively listen to fully understand verbal instructions, and maintain positive and effective working relationships. The role requires the ability to observe details, identify work that needs to be completed, and follow both verbal and written instructions. Excellent customerservice skills and the ability to use a two-way radio are also essential.
Minimum Qualifications:High school diploma or equivalent preferred; less than one year of custodial experience is acceptable.
Salary and Compensation:
The salary for this position is $16/hour. MKAA provides a highly competitive benefits package, including comprehensive medical, dental, and vision coverage; disability and life insurance; vacation and sick leave; and a 401(a)-retirement program.
Deadline to Apply:
For best consideration,
apply by Sunday, January 11, 2026.***
Position open until filled
.
Please apply through this website (preferred), or mail resume to P.O. Box 15600 | Knoxville, TN 37901 | Attention: HR. Resumes/Applications must be received by the stated deadline, or postmarked by the deadline date, to be considered.
No phone calls or emails please.
Applicants must submit ALL the following to be considered: Official Metropolitan Knoxville Airport Authority Application or resume (Applicants submitting resumes must submit a completed signed copy of the MKAA application prior to being interviewed).
Selection Process:
Applications (and additional documents, if applicable) will be reviewed to identify applicants whose qualifications most closely meet the needs of the Metropolitan Knoxville Airport Authority. Employment process includes a security background check and physical (if applicable), which includes drug testing.
Applicants must be currently authorized to work in the United States on a long-term basis.
The Metropolitan Knoxville Airport Authority conducts random employee drug screening.
The Metropolitan Knoxville Airport Authority is an Equal Employment Opportunity Employer.
$16 hourly 27d ago
AT&T Customer Representative | Sales Enrollment
Launch Point
Customer service advocate job in Knoxville, TN
Launch Point Inc is excited to welcome a Full-Time Wireless Services Representative to our growing retail marketing team. In this dynamic role, you'll be the face of our clients' wireless services-engaging with potential customers, answering questions, and guiding them through the enrollment or upgrade process.
We are committed to training motivated individuals with customerservice backgrounds and a passion for growth. Whether you're a recent graduate or a professional seeking a fresh, fulfilling career path, this is your chance to move into an entry-level management track.
Key Responsibilities:
Interact directly with customers to address inquiries, explain service offerings, and build lasting relationships
Execute engaging sales presentations aimed at enrolling new customers or upgrading current ones
Follow up on unresolved customer inquiries and ensure complete satisfaction
Communicate effectively to clarify expectations, resolve concerns, and provide accurate information
Research and respond to billing or service-related inquiries
Serve as a liaison between customers and departments to resolve any outstanding concerns
Assist with other duties as assigned by leadership
Qualifications:
Associate degree (minimum) or equivalent relevant experience
High energy, positive attitude, and enthusiasm for connecting with people
Willingness to learn and grow in a fast-paced team environment
Strong communication and interpersonal skills
Interest in leadership and management development
Why Join Launch Point Inc?
Base pay plus commission structure
Management training and mentorship for career progression
Opportunity to represent well-known wireless brands at promotional events
Supportive team culture that values your growth and success
If you're ready to take the next step in your career and make an impact in wireless retail marketing, we want to hear from you!
$31k-43k yearly est. Auto-Apply 4d ago
Customer Service Representative
21St. Mortgage 3.2
Customer service advocate job in Knoxville, TN
Level 4
Answer incoming calls regarding the customer's loans, insurance claims, lien releases and more. This position will also respond to customer and third party requests and process insurance claims, lien releases and more.
Must have demonstrated ability to communicate effectively both in oral and written communications especially over email, manage time effectively, work with a team, and follow up with customers to resolve issues. Candidates should have a positive attitude and willingness to provide great service to customers and fellow 21st Team Members.
Business Unit -
21st Mortgage
21st Mortgage Privacy Policy
$27k-33k yearly est. Auto-Apply 19d ago
Customer Service/Ramp Agents - TYS
Quickflight Services
Customer service advocate job in Knoxville, TN
*PART TIME POSITION* *CustomerService/Ramp Agent (Little Rock Airport) responsibilities will include but are not limited to:* *CustomerService Responsibilities* * Ability to accept personal responsibility for resolving concerns * Excellent work ethic and demonstrate the ability to act with purpose and urgency
* Safety of our customers, crew members and co-workers
* Apply security measures as appropriate and protect SIDA
* Preparing and issuing tickets, computing fares, issuing refunds
* Checking passports and travel documents
* Correctly route passengers and baggage during check-in
* Working at arrival or departure gates
* Ensuring the on-time departures of aircraft
* Assist special need passengers including wheelchair services
* Answering general travel inquiries, and successfully resolving customer issues
* Prepare flight paperwork
* Load and unload baggage, mail and cargo
* Direct aircraft to and from gates
* Perform aircraft services such as lavatory, water, and de-icing (winter operations)
* Expeditious baggage delivery to baggage claim
* Sort baggage in bag makeup area
* Operate Jetbridge and Ground Service Equipment (GSE)
* Perform accurate aircraft search
* Close counter and ramp areas following flight closing and complete flight stats
* Cleaning and upkeep of all work areas
* Successfully complete any recurrent or required additional training
* Perform other duties assigned
*This list is not all inclusive and a CustomerService Agent may be required to perform duties not identified in the above list*
*CUSTOMERSERVICE QUALIFICATIONS:*
* Eligibility to work in the United States without sponsorship
* Minimum age 18, High school diploma or G.E.D. Additional education is a plus
* Ability to read, write, speak, and understand the English language. Second language is a plus
* Excellent communication skills that include speaking to large groups and individual customers
* Familiarity with computers
* Ability to work any available schedule to include nights, weekends, holidays, and overtime
* Ability to work indoors and outdoors with strength and stamina to endure standing for entire and during inclement weather
* Ability to lift 50 lbs up to 70 lbs occasional over your head with stamina to bend, stoop and crawl in confined spaces
* Successful completion of post-offer pre-employment DOT drug screening
* Successful completion of FBI criminal history check that reveals no disqualifying felony convictions in 10 years
* Ability to provide 10 years of employment, education, unemployment history per FAR 108.33
* Must possess a valid driver's license with 3 yr good driving record and provide a copy
*Ramp Agent responsibilities will include but are not limited to*
• Marshaling aircraft into parking positions
• Unloading baggage and delivering it to baggage claim area
• Loading luggage onto departing flights &assisting special needs passengers
• Loading and unloading carry-on bags, cleaning aircraft cabins, servicing aircraft lavatories
• Connecting and disconnecting external power generators to the aircraft
• Boarding catering supplies, performing security functions, preparing aircraft weight and
balance paperwork
• Coordinating with pilots, airline dispatch office, and the customerservice department
• Conduct other work duties as assigned
*Ramp Agent Qualifications*
• Must be able to work any shift in a 24-hour period, including days, nights, weekends and
holidays
• Must be extremely flexible; willing and able to prioritize Quickflight (Silver) work schedule
• Must be able to work in a fast paced, deadline driven environment
• Must have professional appearance (visible tattoo's must be covered)
• Excellent attendance and punctuality required
• Valid Driver's License (3 year driving record required with no more than 3 moving violations in
3 years. No alcohol or drug related violations)
• Must be legally authorized to work in the U.S. for any employer without sponsorship
• Must be able to pass a Drug and Alcohol Screen, FBI Fingerprint & Criminal History check
*Other Requirements*
• Sight: Must be able to see well enough to read reports
• Hearing: Must be able to hear well enough to communicate with customers, vendors and
team members.
• Standing, walking, climbing. stooping, kneeling and lifting are required
• Must be willing to work in outdoor environment (heat and humidity, rain etc.)
• Lifting/Pulling/Pushing: Must be able to lift up to 50 lbs. repeatedly and 75 lbs. with
assistance.
• Must be able to type and use technical sources
• Safety awareness and training will be provided
*ADDITIONAL INFORMATION:*
All your information will be kept confidential according to EEO guidelines.
Interested parties may reply directly to this ad._
Principals only. Recruiters, please don't contact this job poster.
do *NOT* contact us with unsolicited services or offers
Qualifications
Must be available to work variety of shifts including evenings, weekends and holidays
Must have a valid driver's license with a good driving record/provide a 3 yr record
Must pass an extensive fingerprinting criminal background check performed by the TSA/FBI.
Must pass a DOT pre-placement drug screen
Must be able to lift 50 LBS repetitively up to 75 with assistance
Must be able to work out doors in all types of weather as well as indoors
Must be able to bend, twist and stoop to service aircraft, extremely physical position
Must have basic computer and typing skills
Additional Information
All your information will be kept confidential according to EEO guidelines.
$22k-28k yearly est. 12h ago
Customer Service & Sales Agent
Marshall Cleaning Service LLC
Customer service advocate job in Knoxville, TN
Job DescriptionBenefits:
Dental insurance
Paid time off
Vision insurance
This is an outstanding opportunity for the right individual! We are searching for a creative, self-motivated individual who desires to grow, learn and lead. This individual must be teachable and have a high capacity for multi-tasking with attention to detail and organization.
Job Type: Full-time
Responsibilities:
Maintaining a positive, empathetic and professional attitude toward customers at all times
Assist in the sales process and respond to various lead generators quickly and efficiently
Communicate with prospective and current clients, with needed information, in a timely manner
Know our services offered and pricing structure extremely well to be able to answer questions
STRONG emphasis on outbound warm calls
Process and schedule service requests in a timely fashion according to company policy
Ensure customer satisfaction and provide professional customer support.
Keeping records of customer interactions, transactions, comments and complaints.
Communicate with technicians on a regular basis and oversee route schedules for specific services.
Providing feedback on the efficiency of the customerservice process and make necessary adjustments.
General administrative tasks as needed.
Network with clients and other professionals to build sales for your specific service.
Other duties as assigned
Education:
High school diploma or general education degree (GED) required.
Experience:
1-2 years clerical/administrative experience (preferred)
Inside sales or call center sales experience (required) with ability to "close" the sale.
Data entry experience
Excellent verbal and written communication skills
Familiarity in Microsoft Office applications including Word, Excel, Outlook
Familiarity with web-based applications and apps
Other Requirements:
18 years or older
Must have a valid drivers license
Be on time, reliable and consistent
Follow MCS policies and procedures
Work in a team environment (TEAM Together everyone achieves more)
Preferred Skills:
High level of professionalism and confidentiality
Ability to stay calm when customers are stressed or upset
Ability to be flexible given a dynamic and fast-paced work environment
Time management skills including prioritization of multiple tasks and planning techniques
Comfortable using computers - Microsoft Office proficient
Experience working with customer support
$22k-28k yearly est. 18d ago
Calling and Career Ministry Center Coordinator
Emerald Youth Foundation 3.1
Customer service advocate job in Knoxville, TN
Since 1991, Emerald Youth Foundation has worked to support Knoxville's youth and prepare generations of Godly community leaders. Emerald Youth has engaged more than 30,000 children and young adults in a variety of community programs over nearly three decades. Every year, Emerald Youth serves more than 3,000 children, teens and young adults in the heart of Knoxville through faith, learning and health programs.
JOB SUMMARY:
The Calling & Career Ministry Coordinator executes the day-to-day operations of the learning center open to 8th - through 12th graders to support their transition from high school to post-secondary education and training. This role will help facilitate academic support and enrichment opportunities, calling and career identification and planning, and post-secondary training selection so that students can identify their God-given calling and select the best path to pursue that calling.
BENEFITS:
Medical, Dental, Life, Short-Term & Long-Term Disability insurance paid 100% for employee.
Voluntary benefits available for family members
Paid Vacation
Paid Holidays
ESSENTIAL DUTIES:
Plan and implement Calling and Career activities within and outside of the Center.
Cultivate an inviting learning environment that attracts and keeps students engaged.
Guide and enroll students into the grade-level appropriate workshops and classes.
Secure and match students with tutors as needed.
Help plan and implement college visits.
Obtain and maintain certification to implement Calling and Career assessments and discuss results with student and family.
Help counsel students to determine the best post-secondary path that aligns with their calling, interests, and abilities.
Liaison with college/university faculty to recruit and coordinate workshop leaders and student volunteers. Communicate with workshop leaders to help prepare them for their presentations.
Know students and their families to help maintain participation levels in programs.
Work with the Calling and Career Ministry Director and Program Development team to ensure highest quality offerings are made available to students. Assist with the planning, scheduling, and confirmation of center offerings. Help identify needed curriculum and to ensure compliance with Emerald Youth outcomes.
Operate technology and prepare and implement learning materials as needed for the program.
Ensure snacks are purchased, prepped and provided to students during programs.
Ensure facility is clean, organized, and well maintained. Be responsible for opening and closing building.
Identify constraints or leakage related to the Calling and Career Center that could keep youth from being comprehensively engaged or meeting academic outcomes. Seek solutions working collaboratively with supervisor to attempt and resolve issues so students can move forward in programs.
Recruit, train, and supervise additional volunteers to adequately staff Ministry Center.
Oversee crisis situations and communicate with student and/or family as needed, proving support and guidance. Coordinate with supervisor in case of such an event.
Track, review and provide needed data and/or report achieved outcomes and measurements related to the Calling and Career Ministry Center.
Oversee safety at site, ensuring all team members comply with organizational safety standards, including but not limited to behavior and discipline, child ratios, transportation, CPR, and first aid as applies.
Maintain program budget.
Maintain a current CDL and drive large vehicles/buses as needed or help coordinate transportation as needed
Deliver effective and timely communication and ensure staff does the same.
Manage additional projects and tasks as assigned and participate with any assigned groups or committees.
MINIMUM QUALIFICATIONS:
Dedicated Christian with clear knowledge of the Gospel and a passion for the mission of Emerald Youth Foundation; connected to a church community; possesses a strong reputation for honesty, integrity, and high moral standards.
Education, counseling or related bachelor's degree.
Ideally 3-5 years' experience in counseling or youth programs coordination.
Must hold or obtain a CDL and drive large vehicles/buses.
Must obtain certification in designated Calling & Career assessment.
Excellent written and verbal communication skills.
Proficient in Microsoft Office software.
Able to supervise and motivate team.
Attention to detail.
Willingness to work extended hours.
Ability to work efficiently in a collaborative setting.
*Comprehensive engagement = target youth engaged in faith, learning, and health activities
$30k-37k yearly est. 45d ago
Business (B2B) Customer Service Support Representative
Cellular Sales Verizon Authorized Retailer 4.5
Customer service advocate job in Knoxville, TN
B2B Service Support Representative Exciting B2B opportunity working with the leader in the wireless industry! You'll work with a team of talented, interactive, innovative, and responsible people who enjoy helping others. Leverage the team environment to learn, grow, and advance, while assisting customers with their wireless products and services. Start your Great Experience today! Summary/ObjectiveInteract with business customers via phone and email to assist with business accounts. Act as a liaison between customers, business representatives and Verizon support paths to resolve credit, customerservice and billing concerns.What you'll do:Confer with businesses by telephone and email to provide information about products and services.· Keep records of business interactions or transactions with assigned B2B Reps, recording details of inquiries, complaints, or comments, as well as actions taken.· Process service requests through appropriate Verizon Wireless channels to facilitate timely reconciliation.· Ensure correct authorization is received, recorded, and saved on all requests.· Conduct account analysis and reviews and proposals.· Follow up with businesses to document their experience with service.· Contact businesses to align with Cellular Sales B2B representatives for optimal care.· Daily use of Word, Excel, Salesforce, and spreadsheets. Extensive and accurate typing required.What we are looking for:· Adaptability: Maintaining effectiveness in reaching set goals by adapting to changed circumstances, tasks, responsibilities, and people.· Attention to detail: Taking responsibility for a thorough and detailed method of working.· Customer Focus: Knowing the (internal and external) customer business needs and acting; accordingly, anticipating customer needs, and giving high priority to customer satisfaction and customerservice.· Organizational Awareness: Having and using knowledge of systems, situations, procedures, and culture inside the organization to identify potential problems and opportunities; perceiving the impact and implications of decisions on other components of the organization.· Planning and Organizing: Setting priorities and defining actions, time, and resources needed to achieve predefined goals.· Written Communication: Expressing ideas and opinions clearly in properly structured, well-organized, and grammatically correct reports or documents; utilizing language and terminology.Education and Experience:· High School diploma or equivalent experience required.· Proficient in Microsoft Office and basic computer skills.· Experience with face to face or telephone sales preferred· Experience with customerservice over the phone preferred What We Offer:· Base Pay of $18/hr.· Health, Vision, and Dental Insurance· 401k matching· Health and Wellness Program· Discount on Verizon services· Employee Assistance Program· Onsite gym and walking trail Schedule:This is a full-time hybrid position. Our department is open 8:00 a.m. to 6:00 p.m. Monday through Friday. Days and hours of work are depending on schedule availability and business needs.
AAP/EEO Statement
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
$18 hourly 14d ago
Customer Service
Kountry Kreamery
Customer service advocate job in Pigeon Forge, TN
We are currently accepting applications for 1 part time customerservice position with OPEN availability for our 2026 season. Pay is based on experience and work history. The ideal candidate is attentive, punctual, hard-working, and displays INITIATIVE. We are a smoke free workplace!! This position will also include assisting in scheduled events at various locations. Monthly, and seasonal bonuses available. Experience preferred but will train the right candidate. EVENINGS, WEEKENDS AND SOME HOLIDAYS ARE REQUIRED. MUST have a phone with voicemail.
Responsibilities
Greet customers
Answer any questions the customers may have in preparing their orders
Clean work area as needed to maintain a tidy work environment
Respond to all complaints in a friendly and professional manner
Qualifications:
U.S AMERICAN CITIZENS ONLY WILL BE CONSIDERED!!
Proven working experience as a cashier or in customerservice
MUST HAVE WORKING NUMBER WITH VOICEMAIL
MUST HAVE BASIC MATH SKILLS
Strong attention to detail
Ability to listen and communicate effectively
**Hours** + Monday - Friday + 9:30 AM - 6:00 PM + Occasional Saturdays At First Horizon Bank Operations, we are on a mission to deliver a seamless customer experience. We are passionate about doing things right and doing the right things. We collaborate with each other and with our internal business partners to delight our customers. We believe in creating an environment where everyone's ideas are valued so that the team operates at its best. Our team members serve with humility and a deep commitment to their responsibility to be the best at serving their customers one opportunity at a time.
**JOB SUMMARY:**
The Customer Solution representative will be the escalation point to solve complex problems that are reported by customers and regulatory agencies and to communicate the progress of the solution to the reporting employee, regulatory agencies, and/or affected customer.
The representative is responsible for ensuring all escalated customers and regulatory inquiries are resolved timely and efficiently to meet the highest service quality standards. The representative will fully track solutions and related communication activities and retain critical information concerning customer inquiries. The representative should be able to foresee, project, and recommend solutions to potential problems as well as identify broad impact issues within the company and work with all departmental management to prevent situations which cause negative customer relations.
**JOB DUTIES AND RESPONSIBILITIES:**
**COMMUNICATION- 45% OF THE JOB**
+ Effectively communicates (written and verbal) with internal workgroups to resolve problems within established service levels
+ Regularly communicates (written and verbal) with customers to obtain required information, set expectation for next contact and continues follow up with the customer until final resolution is determined
+ Raises awareness of customer issues that may exceed service level
+ Update submitters / regulators agencies of progress towards and completion of customers inquires
+ Communicates recurring issues as appropriate
**ISSUE MANAGEMENT- 45% OF THE JOB**
+ Self-directed to solve escalated customer problems and selects appropriate solution path based on issue information
+ Obtains additional information if required to define issue
+ Document all activities and communications in issue management system
+ Identifies root-cause of customer issue and recommends appropriate solution
+ Able to manage multiple issues and ensure resolutions are resolved within service levels
**ADDITIONAL RESPONSIBILITIES AND PROCESS IMPROVEMENT- 10% OF THE JOB**
+ Identify opportunities and provide feedback relating to continuous company/ department improvement
+ Works effectively as a team member
+ Demonstrates Firstpower in attitude and relationships
**JOB REQUIREMENTS:**
+ Excellent written and verbal skills
+ Ability to manage multiple problems effectively
+ Knowledge of bank products and systems
+ Ability to analyze problems, identify trends and recommend solutions
+ Interpersonal skills to work with various levels of management and difficult customers
**JOB QUALIFICATIONS:**
+ Two to three years' experience in bank product service/operations.
+ BA, BS degree or equivalent in experience
+ Experience with banking products and systems
+ Two years' experience written and verbal direct customer communications
**About Us**
First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at ******************** (https://urldefense.com/v3/\_\_https:/********************/\_\_;!!Cz2fjcuE!hpq9hPnrucZCPIAVPojVESItIq-FPzhurNdCrQ3JE8Rkx3gMd70nIk6\_kmPxl66\_oJCEsXs0gNunPowMAMHCmBYPOtUxUGI$) .
**Benefit Highlights**
- Medical with wellness incentives, dental, and vision
- HSA with company match
- Maternity and parental leave
- Tuition reimbursement
- Mentor program
- 401(k) with 6% match
- More -- FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits
**Follow Us**
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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights (**************************** notice from the Department of Labor.
$31k-36k yearly est. 11d ago
On-Site Medical Call-Center Specialist
Dci Donor Services 3.6
Customer service advocate job in Knoxville, TN
DCI Donor Services (DCIDS) is looking for a dynamic and enthusiastic team member to join us to save lives!! Our mission at DCIDS is to save lives through organ and tissue donation, and we want professionals on our team that will embrace this important work!! We are specifically wanting people to join our team as a Donor Specialist with expertise in communicating during difficult situations and building relationships with families. This position will serve as part of a team of passionate and driven individuals responsible for coordinating the gift of health and life through donation. Strong interpersonal skills and the ability to communicate effectively in both oral and written formats are a must. The Donor Specialist is responsible offering the gift of donation to potential donor families.
COMPANY OVERVIEW AND MISSION
For over four decades, DCI Donor Services has been a leader in working to end the transplant waiting list. Our unique approach to service allows for nationwide donation, transplantation, and distribution of organs and tissues while maintaining close ties to our local communities.
DCI Donor Services operates three organ procurement/tissue recovery organizations: New Mexico Donor Services, Sierra Donor Services, and Tennessee Donor Services. We also maximize the gift of life through the DCI Donor Services Tissue Bank and Sierra Donor Services Eye Bank.
Our performance is measured by the way we serve donor families and recipients. To be successful in this endeavor is our ultimate mission. By mobilizing the power of people and the potential of technology, we are honored to extend the reach of each donor's gift and share the importance of the gift of life.
With the help of our employee-led strategy team, we will ensure that all communities feel welcome and safe with us because we are a model for fairness, belonging, and forward thinking.
*This is not a fully remote position. This position is located in Knoxville, TN.
This position will be assigned on a rotating 12-hour schedule assigned to the night shift (7:00pm - 7:00am EST). This position will require training during day shift.
Key responsibilities this position will perform include:
Effectively captures medical information accurately and completely into donor management software.
Facilitates the donation process through coordination and communication with donor families and medical personnel.
Supports families of potential donors and communicates the opportunity for the gift of donation to families who have recently lost a loved one using empathy and care.
Performs other related duties as assigned.
The ideal candidate will have:
A minimum of a two-year degree in a health-related field, nursing or paramedic/EMT certification
1+ years in a health-care related position including use of medical terminology.
CTBS, RN, or LPN desired.
Working knowledge of computers and Microsoft Office applications.
Ability to exercise independent judgement and multitask.
Exceptional teamwork, communication, and conflict management skills.
Demonstrated excellence in intrapersonal skills along with strong attention to detail and organizational skills.
We offer a competitive compensation package including:
Up to 184 hours of PTO your first year
Up to 72 hours of Sick Time your first year
Two Medical Plans (your choice of a PPO or HDHP), Dental, and Vision Coverage
403(b) plan with matching contribution
Company provided term life, AD&D, and long-term disability insurance
Wellness Program
Supplemental insurance benefits such as accident coverage and short-term disability
Discounts on home/auto/renter/pet insurance
Cell phone discounts through Verizon
**New employees must have their first dose of the COVID-19 vaccine by their potential start date or be able to supply proof of vaccination.**
You will receive a confirmation e-mail upon successful submission of your application. The next step of the selection process will be to complete a video screening. Instructions to complete the video screening will be contained in the confirmation e-mail. Please note - you must complete the video screening within 48 hours from submission of your application to be considered for the position.
DCIDS is an EOE/AA employer - M/F/Vet/Disability.
$29k-35k yearly est. Auto-Apply 60d+ ago
Calling and Career Ministry Center Coordinator
Emerald Youth Foundation 3.1
Customer service advocate job in Knoxville, TN
Job DescriptionSalary:
Since 1991, Emerald Youth Foundation has worked to support Knoxvilles youth and prepare generations of Godly community leaders. Emerald Youth has engaged more than 30,000 children and young adults in a variety of community programs over nearly three decades. Every year, Emerald Youth serves more than 3,000 children, teens and young adults in the heart of Knoxville through faith, learning and health programs.
JOB SUMMARY:
The Calling & Career Ministry Coordinator executes the day-to-day operations of the learning center open to 8th through 12th graders to support their transition from high school to post-secondary education and training. This role will help facilitate academic support and enrichment opportunities, calling and career identification and planning, and post-secondary training selection so that students can identify their God-given calling and select the best path to pursue that calling.
BENEFITS:
Medical, Dental, Life, Short-Term & Long-Term Disability insurance paid 100% for employee.
Voluntary benefits available for family members
Paid Vacation
Paid Holidays
ESSENTIAL DUTIES:
Plan and implement Calling and Career activities within and outside of the Center.
Cultivate an inviting learning environment that attracts and keeps students engaged.
Guide and enroll students into the grade-level appropriate workshops and classes.
Secure and match students with tutors as needed.
Help plan and implement college visits.
Obtain and maintain certification to implement Calling and Career assessments and discuss results with student and family.
Help counsel students to determine the best post-secondary path that aligns with their calling, interests, and abilities.
Liaison with college/university faculty to recruit and coordinate workshop leaders and student volunteers. Communicate with workshop leaders to help prepare them for their presentations.
Know students and their families to help maintain participation levels in programs.
Work with the Calling and Career Ministry Director and Program Development team to ensure highest quality offerings are made available to students. Assist with the planning, scheduling, and confirmation of center offerings. Help identify needed curriculum and to ensure compliance with Emerald Youth outcomes.
Operate technology and prepare and implement learning materials as needed for the program.
Ensure snacks are purchased, prepped and provided to students during programs.
Ensure facility is clean, organized, and well maintained. Be responsible for opening and closing building.
Identify constraints or leakage related to the Calling and Career Center that could keep youth from being comprehensively engaged or meeting academic outcomes. Seek solutions working collaboratively with supervisor to attempt and resolve issues so students can move forward in programs.
Recruit, train, and supervise additional volunteers to adequately staff Ministry Center.
Oversee crisis situations and communicate with student and/or family as needed, proving support and guidance. Coordinate with supervisor in case of such an event.
Track, review and provide needed data and/or report achieved outcomes and measurements related to the Calling and Career Ministry Center.
Oversee safety at site, ensuring all team members comply with organizational safety standards, including but not limited to behavior and discipline, child ratios, transportation, CPR, and first aid as applies.
Maintain program budget.
Maintain a current CDL and drive large vehicles/buses as needed or help coordinate transportation as needed
Deliver effective and timely communication and ensure staff does the same.
Manage additional projects and tasks as assigned and participate with any assigned groups or committees.
MINIMUM QUALIFICATIONS:
Dedicated Christian with clear knowledge of the Gospel and a passion for the mission of Emerald Youth Foundation; connected to a church community; possesses a strong reputation for honesty, integrity, and high moral standards.
Education, counseling or related bachelors degree.
Ideally 3-5 years experience in counseling or youth programs coordination.
Must hold or obtain a CDL and drive large vehicles/buses.
Must obtain certification in designated Calling & Career assessment.
Excellent written and verbal communication skills.
Proficient in Microsoft Office software.
Able to supervise and motivate team.
Attention to detail.
Willingness to work extended hours.
Ability to work efficiently in a collaborative setting.
*Comprehensive engagement = target youth engaged in faith, learning, and health activities
How much does a customer service advocate earn in Knoxville, TN?
The average customer service advocate in Knoxville, TN earns between $27,000 and $39,000 annually. This compares to the national average customer service advocate range of $27,000 to $39,000.
Average customer service advocate salary in Knoxville, TN