Customer service advocate jobs in Youngstown, OH - 1,028 jobs
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Therapeutic Behavioral Services Specialist (TBS)
Psychosocial Therapies
Customer service advocate job in Youngstown, OH
Psychosocial Therapies -
TBS Specialist
Psycho Social Therapies is a leading mental health agency specializing in long-term care, servicing the geriatric population residing in nursing homes and assisted living facilities throughout the state of Ohio. Our experienced and dedicated team assist the residents' transition into a long-term care facility and continue to work with them on any challenges they may be facing, such as anxiety, depression, and other mental health issues. The Therapeutic Behavioral Services Specialist will work primarily out of one facility in conjunction with a Therapist or a Psych Practitioner to address the individualized mental health needs of clients.
Responsibilities may include:
Provide Therapeutic Behavioral Services to clients by consulting with a licensed clinician to assist with the individual's needs.
Provide service planning for individualized supports or care coordinator of healthcare, behavioral health, non-healthcare services and development of a treatment plan.
Provide linkage, interventions, treatment options, restoration of daily life skills and crisis prevention services.
Provide services to individual clients or groups of clients.
Promote a positive and cooperative relationship with all outside contacts.
Clinical, Communications and Documentation skills.
Requirements for this position include:
Must be at least 18 years of age.
High school diploma plus three or more years of relevant field experience or Bachelor's or Master's level degree in a related field.
Related experience or training with mental or behavioral health conditions.
Valid driver's license, car insurance and reliable transportation.
Willingness to travel throughout assigned service area.
Psycho Social Therapies can offer you:
Comprehensive training.
Benefit package for full-time employees.
Paid-time off.
Holiday pay.
Flexible scheduling.
Employee referral bonus program.
Upbeat and non-drama environment
Career growth
$37k-66k yearly est. 7d ago
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Commercial Lines CSR
The Jonus Group 4.3
Customer service advocate job in Girard, OH
We are seeking a Commercial Lines CSR to join a collaborative and client-focused team. This role involves servicing existing commercial insurance accounts, supporting new business efforts, and maintaining strong client relationships. The ideal candidate is detail-oriented, responsive, and able to navigate policy changes, coverage questions, and renewal processes in a fast-paced environment.
Responsibilities
Assist clients with policy changes, billing inquiries, and general service needs
Maintain electronic records and documentation for client accounts
Respond to client requests via phone, email, and mail in a timely and professional manner
Facilitate the claims process, including reporting, carrier communication, and follow-up to ensure a smooth experience for the client
Use each client interaction as an opportunity to review coverage and identify cross-sell opportunities
Pre-qualify new business opportunities in line with agency standards
Educate clients on policy coverage, exclusions, and options based on their needs
Prepare proposals and complete insurance applications in coordination with producers
Submit applications to appropriate carriers and follow up on pending quotes or issued policies
Support lead generation and referral outreach efforts
Occasional travel may be required for client visits or industry events
Manage the renewal process by remarketing policies, verifying accuracy, and creating renewal proposals
Coordinate closely with producers to ensure client needs are met and policies are renewed on time
Maintain strong relationships with clients to support long-term retention and account growth
Qualifications/Requirements
Associate or Bachelor's degree preferred
Active Property & Casualty license preferred
Previous insurance or customerservice experience is a plus
Strong communication skills, both written and verbal, with the ability to explain insurance-related concepts clearly
Highly organized with the ability to manage multiple tasks and deadlines
Proficient in using agency management systems and standard computer applications
Dependable and professional with a client-first mindset
Disclaimer: Please note that this job description may not cover all duties, responsibilities, or aspects of the role, and it is subject to modification at the employer's discretion.
#LI-DC2
$28k-36k yearly est. 5d ago
Sea Customer Care Specialist
Abacus Solutions Group 3.4
Customer service advocate job in Coraopolis, PA
We are seeking a dedicated and enthusiastic recent college graduate for a Contract-to-Hire Sea Logistics Customer Care Specialist position. This role involves managing client interactions, coordinating air logistics operations, and ensuring seamless customer experiences.
Responsibilities:
Client Communication: Serve as the main contact for customer inquiries, providing information on air logistics services.
Shipment Coordination: Monitor and manage air shipments, ensuring timely and accurate delivery.
Issue Resolution: Address and resolve shipment discrepancies or issues promptly.
Documentation: Prepare and process necessary shipping and customs documentation.
Coordination: Collaborate with internal teams and external partners to ensure smooth logistics operations.
Data Management: Maintain accurate records of shipments and update relevant systems with current information.
Qualifications:
Education: Bachelor's degree in Business, Logistics, Supply Chain Management, or a related field.
Skills: Excellent communication, organizational, and problem-solving skills.
Technical: Proficiency in Microsoft Office; familiarity with logistics software is a plus.
Attributes: Detail-oriented, customer-focused, and able to thrive in a dynamic environment.
Compensation: $23.00 - $25.00 per hour
$23-25 hourly 1d ago
Customer Service Expert II
Calgon Carbon Corporation 4.6
Customer service advocate job in Moon, PA
Calgon Carbon | A Kuraray Company is growing-and so can your career. Be part of a global leader in environmental solutions, where your work directly impacts the quality of air and water around the world. CustomerService Expert II
Excellent Benefits: Medical, dental, prescription & vision, HSA & retirement savings (401k) - Generous Company Match!
Perks: Incentives/bonus plans, competitive pay, dress for your day, hybrid schedules, paid time off (vacation starting at 3 weeks), tuition reimbursement, wellness programs, fun events, learning & development opportunities.
Hours of work: Full-time position with hours Monday-Friday 8:30-5:00
The CustomerService Expert II will process all SAP order types, both domestic and international) for all products and services (carbon, service, equipment, IX, third party items) from order entry to the coordination of all the necessary paperwork associated with these types of orders (proforma paperwork, shipping documents, etc.). The incumbent will work very closely with Sales, Logistics, Equipment Project Managers, Field Services, Finance, Quality, Plants and Warehouses to process orders from receipt through invoicing.
Duties and Responsibilities (not limited to)
* Responsible for correct SAP order entry to ensure material, transportation, field services, samples, COA or other documents are executed according to the customers' POs
* Provide material availability and delivery information to sales staff, customers, etc.
* Facilitate necessary communication to ensure order confirmation (material availability and credit)
* Secure information for creation and maintenance of customer master files and price condition records in SAP
* Provide freight quotes to customers for LTL shipments using the company's FDS tool
* Research and manage customer invoice questions and customer complaints for resolution of immediate and future issues and to avoid/resolve aging accounts receivable problems
* Ensure appropriate and thorough review of month-end closing items (credits, condition records, manual pricing, PO documentation) to prevent any deficiencies in revenue recognition process
Qualifications
* A high school diploma or equivalent certification is required
* 2-3 years of sales and distribution or customerservice experience is required
* SAP experience is required
* Demonstrated ability to work in a team, multitask, set priorities, and deal with confidential information
* Knowledge of Calgon Carbon's products, services, organizational structure and business processes preferred
* International/Export CustomerService experience with clear understanding of Incoterms 2010 / 2020 preferred
* Fluency in Spanish preferred
About Calgon Carbon
At Calgon Carbon, we are scientific innovators with a proud legacy of over 80 years and more than 205 patents to our name. Since pioneering the first activated carbon products from bituminous coal in the 1940s, we've been at the forefront of developing cutting-edge technologies and solutions to meet the world's evolving air and water purification needs.
Today, our portfolio includes more than 700 direct market applications across a wide range of industries. Headquartered in Pittsburgh, Pennsylvania, Calgon Carbon employs approximately 1,685 professionals and operates 20 facilities worldwide dedicated to manufacturing, reactivation, innovation, and equipment fabrication. In Europe, we operate under the name Chemviron.
In March 2018, Calgon Carbon became part of the Kuraray Group. Together, we offer complementary products and services, united by a shared commitment to delivering the highest quality and most innovative activated carbon solutions to customers around the globe.
Calgon Carbon is an Equal Opportunity Employer, including disabled/veteran
Rexel USA is one of the largest distributors of electrical products, data communication, and related supplies in the United States. Rexel USA operates its electrical distribution business in the United States through eight Regions that go to market under various banner and trade names, including Rexel, Rexel Automation, Gexpro, Mayer, and Platt Electric Supply. In addition to an online store, Rexel USA has a distribution network of over 460 warehouse storefront locations throughout the U.S.
We are looking for a Services Consultant to join our Rexel team in SOLON, OH!
Summary:
The Industrial Automation Solutions & Services Specialist is responsible for the growth of sales and customer application pre-sales and post-sales support for all Automation solutions and services.
What You'll Do:
Meet or exceed sales goals of solutions and services offer
Develop sales strategies, promotions, programs, and plans for solutions and services growth
Develop annual performance goals, objectives, and solutions and services action plans
Prepare periodic sales funnel, weekly sales reports, etc.
Provide solutions and services support for internal and external customers via on-site visit, phone, and email
Establish relationships with sales and customers to better understand solutions and services potential
Ascertain customer needs by customer visits, phone, and other means of research (internet, etc.)
Work with sales to establish joint strategies and activities
Provide expert knowledge to Inside Sales to facilitate quoting, order entry, and order expediting
Create and present technical and commercial training for internal and external customers
Describe or demonstrate solutions and services to customers
Follow up on all business leads assigned by management, marketing, technical department, or supplier partners
Acquire, use, and continuously develop personal technical knowledge
Provide oral and/or written quotations, proposals or estimates of prices, scope of work, terms, and delivery
Work with prospective customers to move projects through the sales cycle to conclusion
Properly prepare for sales calls, customers events, etc.
Other duties as assigned
Job Duties Disclaimer:
The information contained in this job description is intended to describe the essential job functions required of those assigned to this job. It is not intended to be an exhaustive list of all responsibilities, duties, knowledge, skills, and abilities needed to perform the job. Please note that management retains the right to assign or reassign duties and responsibilities to this job at any time. The ability to competently perform all the essential duties of the position, with or without reasonable accommodation, demonstrate commitment to effective customerservice delivery, integrity, and the ability to work productively as a member of a team or work group are basic requirements of all positions at Rexel USA.
Qualifications
What You'll Need
5+ years of equivalent experience
Sales or marketing experience preferred
Electrical distribution industry or related experience preferred
High School or GED - Required
4 Year / Bachelor's Degree - Preferred
Engineering or technical degree preferred
Knowledge, Skills & Abilities
Intermediate/advanced computer skills, specifically with Excel/Outlook/Word
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, blueprints, or governmental regulations
Ability to write reports, business correspondence, and procedure manuals
Ability to effectively present information and respond to questions from small groups of managers, clients, customers, and the general public
Ability to practice good interpersonal relations, using tact, courtesy, a positive attitude toward customers and co-workers, pleasant communication etiquette, and a general attitude as a representative of goodwill on behalf of the company at work or during company travel
Ability to develop and present specialized instruction concerning the specific high-tech equipment in the assigned area of responsibility
Additional Information
Physical Demands:
Sit: Must be able to remain in a stationary position - Frequently - 21% to 50%
Walk: Must be able to move about inside/outside office or work location - Frequently - 21% to 50%
Use hands to finger, handle, or feel: Operates a computer and other office machinery - Constantly - at least 51%
Stoop, kneel, crouch, or crawl: Must be able to crouch down to stock shelves, pick up boxes, or position oneself to maintain computers in the lab/under desks/in server closet - Occasionally - up to 20%
Climb or balance: Must be able to ascend/descend on a ladder, forklift, pallet jack, or other warehouse equipment - Occasionally - up to 20%
Talk, hear, taste, smell: Must be able to use senses to effectively communicate with co-workers and clients and detect hazardous conditions - Constantly - at least 51%
Weight and Force Demands:
Up to 10 pounds - Occasionally - up to 20%
Working Environment:
Exposed to unpleasant or disagreeable physical environment such as high noise level and/or exposure to heat and cold - Frequently - 21% to 50%
Exposed to electrical hazards; risk of electrical shock - Occasionally - up to 20%
Travels to offsite locations - Frequently - 21% to 50%
Rexel USA (A VEVRAA Federal Contractor), and its affiliated companies, is an EEO/Disabled/Veterans employer. All qualified candidates will receive consideration for employment without regard to any characteristics protected by law.
Our Benefits Include:
Medical, Dental, and Vision Insurance
Life Insurance
Short-Term and Long-Term Disability Insurance
401K with Employer Match
Paid vacation and sick time
Paid company holidays plus flexible personal days per year
Tuition Reimbursement
Health & Wellness Programs
Flexible Spending Accounts
HSA Accounts
Commuter Transit Benefits
Additional Optional Insurance such as Pet Insurance, Legal Assistance, Critical Illness, Home and Auto Insurance to name a few.
Employee Discount Programs
Professional Training & Development Programs
Career Advancement Opportunities - We like to promote from within
Our goal is to create a workplace where everyone feels respected, valued, and empowered to succeed as we understand that our success and innovation is enhanced by an inclusive and diverse workforce.
Rexel USA (A VEVRAA Federal Contractor), and its affiliated companies, is an EEO/Disabled/Veterans employer. All qualified candidates will receive consideration for employment without regard to any characteristics protected by law.
$41k-56k yearly est. 14d ago
Retention Specialist, Customer Support
Clio 3.9
Customer service advocate job in Toronto, OH
Clio is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely. We are transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice.
Summary:
We are currently seeking a Retention Specialist to join our Customer Support Team in Burnaby, Calgary or Toronto. The ideal candidate will have a passion for problem solving customer issues, driving value of our products, and finding strategies to drive the retention of our existing customers.
What your team does:
The Retention Team is responsible for all internal and external inquiries related to account cancellations. They work to reduce churn and maximize the value of our products to our existing customers to drive value and revenue.
What you'll work on:
* Handle external requests related to account cancellations; understand the reason for cancellation and find solutions to retain customers
* Support our internal teams as the primary point of contact for cancellation requests and potential churn
* Address customer concerns and coordinate resolutions, as applicable, with our Finance, Billing, Product, Sales, and Customer Success teams; ensure timely delivery of our solutions
* Collaborate with Support leadership and other stakeholders to ensure our retention efforts are successful; make recommendations for improvements based on data and trends
* Track and communicate customer feedback to internal stakeholders
* Own and execute tasks within our tech stack including Salesforce, Gong, and other related tools
* Other tasks and duties assigned by Customer Support Leadership, as required
What you may have:
* 2+ years of experience in a customer facing support, sales, retention or save environment role
* Experience providing exceptional customerservice, including the ability to problem solve, multi-task, and provide summaries of issue resolution
* Excellent analytical skills and impeccable verbal and written communication skills, with the ability to convey complicated technical concepts to non-technical audiences
* Curiosity about law, tech, and AI, as well as an interest in leveraging technology to help people solve problems
* The desire to win (and have fun) as a member of a high performing team
* A growth mindset and a sense of optimism and enthusiasm
Serious bonus points if you have:
* Bachelor's degree (or an expected completion date no later than January 2026 if in your final semester)
* Experience in the legal industry and/or knowledge of the justice system
* Experience with our current tech stack: Salesforce, Slack, Gong
#LI-Hybrid
This is a new role.
What you will find here:
Compensation is one of the main components of Clio's Total Rewards Program. We have developed a series of programs and processes to ensure we are creating fair and competitive pay practices that form the foundation of our human and high-performing culture.
Some highlights of our Total Rewards program include:
* Competitive, equitable salary with top-tier health benefits, dental, and vision insurance
* Hybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, Dublin and Sydney) to be in office min. twice per week.
* Flexible time off policy, with an encouraged 20 days off per year.
* $2000 annual counseling benefit
* RRSP matching and RESP contribution
* Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years
The expected salary range* for this role is $68,000 to $80,000 to $92,000 CAD. There are a separate set of salary bands for other regions based on local currency.
* Our salary bands are designed to reflect the range of skills and experience needed for the position and to allow room for growth at Clio. For experienced individuals, we typically hire at or around the midpoint of the band. The top portion of the salary band is reserved for employees who demonstrate sustained high performance and impact at Clio. Those who are new to the role may join below the midpoint and develop their skills over time. The final offer amount for this role will be dependent on geographical region, applicable experience, and skillset of the candidate.
Diversity, Inclusion, Belonging and Equity (DIBE) & Accessibility
Our team shows up as their authentic selves, and are united by our mission. We are dedicated to diversity, equity and inclusion. We pride ourselves in building and fostering an environment where our teams feel included, valued, and enabled to do the best work of their careers, wherever they choose to log in from. We believe that different perspectives, skills, backgrounds, and experiences result in higher-performing teams and better innovation. We are committed to equal employment and we encourage candidates from all backgrounds to apply.
Clio provides accessibility accommodations during the recruitment process. Should you require any accommodation, please let us know and we will work with you to meet your needs.
Learn more about our culture at clio.com/careers
We're a Human and High Performing AI company, meaning we use artificial intelligence to improve all of our operations. In recruitment, AI helps us streamline the process for greater efficiency. However, we've built our systems to ensure that a human always reviews AI-generated output, and we never make automated hiring decisions.
Disclaimer: We only communicate with candidates through ****************** email addresses.
$68k-80k yearly Auto-Apply 35d ago
Entry Level Customer Consultant
Triple Threat Consulting LLC
Customer service advocate job in Akron, OH
Job DescriptionBenefits:
Bonus based on performance
Company parties
Competitive salary
Opportunity for advancement
Training & development
Benefits:
Performance-based bonuses
Competitive Salary
Ongoing training and career development
Fast-track promotion opportunities
We believe that with the right guidance and support, anyone can thrive. Thats why we provide hands-on training and mentorship from day one to help you build a strong foundation. Whether you're just getting started or looking to grow into a leadership role, there's plenty of room for advancement in our rapidly growing company.
Who We Are:
At
Triple Threat Consulting
, weve proudly served the Akron, Ohio area for the past three years, providing top-tier customer consulting solutions to a wide range of clients. As a rising name in marketing, communications, and client engagement, were driven by innovation, professionalism, and real results. Our mission is simple: create strong, lasting connections between brands and their customers. Were expanding and on the lookout for motivated, outgoing individuals to join our dynamic team.
What Youll Be Doing:
As a Customer Consultant, youll represent both our company and our clients while providing outstanding customer experiences. This role is ideal for someone who enjoys working with people, problem-solving, and making a positive impact.
Your Responsibilities:
Deliver exceptional customerservice and support
Communicate directly with customers
Work collaboratively with your team to meet performance goals
Share insights and feedback with management
Maintain a positive and professional attitude in all interactions
What Were Looking For:
Must be 18 years or older
Strong interpersonal and communication skills
Eagerness to learn and take on new challenges
A positive mindset and ability to work both independently and as part of a team
High school diploma or equivalent
No experience necessary we provide full training
Why Join Triple Threat Consulting?
Comprehensive training and mentorship
Clear growth path with leadership opportunities
Competitive pay and incentive structure
Team-oriented culture with travel and networking opportunities
If you're ready to start a rewarding career with a supportive and fast-paced team, we want to hear from you! After applying, be sure to keep an eye on your phone our HR team may reach out via call or text to schedule your interview.
About Us Hippocratic AI is the leading generative AI company in healthcare. We have the only system that can have safe, autonomous, clinical conversations with patients. We have trained our own LLMs as part of our Polaris constellation, resulting in a system with over 99.9% accuracy.
Why Join Our Team
Reinvent healthcare with AI that puts safety first. We're building the world's first healthcare‑only, safety‑focused LLM - a breakthrough platform designed to transform patient outcomes at a global scale. This is category creation.
Work with the people shaping the future. Hippocratic AI was co‑founded by CEO Munjal Shah and a team of physicians, hospital leaders, AI pioneers, and researchers from institutions like El Camino Health, Johns Hopkins, Washington University in St. Louis, Stanford, Google, Meta, Microsoft, and NVIDIA.
Backed by the world's leading healthcare and AI investors. We recently raised a $126M Series C at a $3.5B valuation, led by Avenir Growth, bringing total funding to $404M with participation from CapitalG, General Catalyst, a16z, Kleiner Perkins, Premji Invest, UHS, Cincinnati Children's, WellSpan Health, John Doerr, Rick Klausner, and others.
Build alongside the best in healthcare and AI. Join experts who've spent their careers improving care, advancing science, and building world‑changing technologies - ensuring our platform is powerful, trusted, and truly transformative.
About the Role
HippocraticAI is seeking a Customer Success Executive (CSE), Forward Deployed with health systems experience to serve as an embedded partner within client healthcare systems. This role is designed for professionals who thrive in onsite, high-touch implementation environments, similar to forward-deployed teams at top consulting firms.
As a forward-deployed CSE, you will be physically present at client sites every week, working alongside clinical, operational, and IT leaders to implement, operationalize, and scale HippocraticAI's solutions. You will own post-sale execution - ensuring measurable outcomes, strong adoption, and durable change in real-world clinical environments.
This role partners closely with the Customer Success Director and acts as the tip of the spear for HippocraticAI within assigned health systems.
What You'll Do
* Serve as a forward-deployed implementation and customer success lead, spending multiple days per week onsite at assigned client locations.
* Own post-sale delivery: workflow discovery, solution configuration, rollout, and adoption across nursing and clinical operations.
* Build and maintain strong relationships with healthcare staff, operational leaders, executives, and IT teams, acting as a trusted advisor and execution partner..
* Lead product implementations, focusing on aligning solutions with nursing workflows and operational processes.
* Train nursing teams and other healthcare staff on the effective use of Hippocratic AI solutions, ensuring ongoing adoption and measurable, sustained success.
* Identify opportunities to improve workflows and patient care outcomes using AI tools, particularly in bedside care and broader healthcare operations.
* Manage day-to-day client relationships, ensuring seamless communication and addressing operational concerns.
* Collaborate with internal teams such as product, sales, and engineering to relay client feedback, influence roadmap priorities, and improve user experiences.
* Establish and track metrics to measure success, including patient care outcomes, team adoption rates, and operational efficiencies-present results to client and internal stakeholders.
* Travel extensively to healthcare facilities for onsite support and training, and participate in strategic in-office sessions in Palo Alto.
* Collaborate with client leadership teams to share best practices from AI implementation, including presenting at conferences/webinars on the impact of AI in Nursing and Health System Operations.
Location & Travel
* This is a forward-deployed, onsite role.
* Candidates must be based in Ohio and be able to travel to a client site in Northeast Ohio weekly.
* Periodic travel to HippocraticAI offices (e.g., Palo Alto) for strategic planning and team sessions.
What You Bring
Must-Have:
* 5+ years of health systems experience, including customer success, account management, or project management.
* Experience leading complex, onsite implementations in clinical or operational healthcare environments.
* Exceptional relationship-building skills across an organization, from front-line staff to executives.
* Strong understanding of the healthcare industry, specifically clinical workflows and healthcare regulatory requirements.
* Experience working with cross-functional teams in a fast-paced startup environment.
* Strong project management skills with the ability to manage multiple workstreams onsite.
* Comfortable operating autonomously in a client-embedded role.
Nice-to-Have:
* Experience deploying or scaling technology (AI, digital health, or enterprise SaaS) in healthcare settings.
* Advanced knowledge of healthcare workflows and compliance standards.
* Background in healthcare consulting, transformation initiatives, or system-wide implementations.
* Experience presenting outcomes and best practices at conferences or executive forums.
Join us and help build the future of safe, life-changing AI in healthcare. There's never been a more exciting moment to make an impact.
Please be aware of recruitment scams impersonating Hippocratic AI. All recruiting communication will come *********************** email addresses. We will never request payment or sensitive personal information during the hiring process.
$35k-77k yearly est. Easy Apply 20d ago
Call Center Customer Service Agent
Twine Chart
Customer service advocate job in Akron, OH
Job DescriptionDescription About Twinechart: Twine Chart is a dynamic and innovative company specializing in providing comprehensive data visualization and analytics solutions. We empower businesses to make informed decisions by transforming complex data into easily understandable visual formats. Our team is dedicated to delivering cutting-edge tools and services that enhance data-driven decision-making.
Position Overview:
We are currently seeking a dedicated and enthusiastic Call Center CustomerService Agent to join our dynamic team. In this role, you will be the first point of contact for our customers, helping them with their inquiries and providing top-notch service.
Salary Range:
$18.00 - $27.00 per hour.
Key Responsibilities
Answer inbound customer calls and assist customers with inquiries.
Provide accurate information regarding products and services offered.
Resolve customer complaints in a professional and efficient manner.
Document interactions with customers accurately in the system.
Follow up with customers to ensure satisfaction and offer additional assistance.
Maintain knowledge of current promotions and product offerings.
Collaborate with team members to improve processes and share best practices.
Skills, Knowledge and Expertise
High school diploma or equivalent; associate degree preferred.
Previous experience in a call center or customerservice role is a plus.
Excellent verbal and written communication skills.
Strong problem-solving abilities and attention to detail.
Ability to work in a fast-paced environment and manage multiple tasks.
Proficient in using computer systems and software applications.
Willingness to work flexible hours, including evenings and weekends.
Benefits
Comprehensive health, dental, and vision insurance
401(k) plan with company match
Paid time off (PTO) and holidays
Professional development opportunities
Employee wellness programs
$18-27 hourly 27d ago
Manufacturing Customer Service
Vector Technical, Inc.
Customer service advocate job in Stow, OH
Vector's partner was founded in 1984 and is proudly based in Stow, Ohio. They are a small, family-owned manufacturing company specializing in professional-quality hot and cold therapy products, body cooling vests, cold-water immersion systems, and more.
This can be either a Direct-Hire or a Temp-to-Perm opportunity, depending upon candidate experience and skills.
*** 2+ years of customerservice experience in a manufacturing or industrial environment is a requirement in order to be considered for this position. ***
$23-$26/hr.
M-F 8:30a-5p
Responsibilities: Customer Interaction & Support:
Answer incoming phone calls and emails professionally, providing timely and accurate responses to inquiries.
Assist customers with product selection, pricing, and order placement.
Troubleshoot product-related concerns and provide guidance on proper usage.
Address customer complaints or issues, ensuring a positive resolution while maintaining professionalism.
Follow up with customers to confirm satisfaction and ensure any issues are fully resolved.
Order Processing & Data Management:
Accurately enter and update customer orders in QuickBooks, ensuring correct pricing, product selection, and shipping details.
Verify order details before submission to prevent errors and delays in production.
Process order modifications, returns, exchanges, and refunds in compliance with company policies.
Coordinate with the production and shipping teams to meet delivery timelines.
Internal Communication & Coordination:
Work closely with the sales, production, and factory teams to ensure smooth order fulfillment.
Communicate customer requests, special instructions, or urgent orders to the relevant departments.
Assist in tracking orders and resolving any shipping delays or issues.
Administrative & Clerical Tasks:
Maintain organized records of customer interactions, transactions, and correspondence.
Handle data entry, filing, and general office administrative duties.
Keep product and pricing information up to date for accurate customer assistance.
Product & Policy Knowledge:
Stay up to date with company's full range of products and their benefits.
Understand company policies, warranty terms, and return procedures to communicate them effectively to customers.
Educate customers on the proper use and maintenance of products.
Problem-Solving & Conflict Resolution:
Address customer complaints with a calm and professional approach.
Identify the root cause of issues and provide appropriate solutions.
Work proactively to prevent recurring issues and escalate complex concerns when necessary.
Requirements & Qualifications:
2+ years of customerservice experience in a manufacturing or industrial environment - this is a MUST.
Strong phone and active listening skills with a customer-first approach.
Excellent verbal and written communication skills.
Detail-oriented with strong organizational skills and accuracy in data entry.
Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
Skilled in conflict resolution with a calm and professional demeanor.
Proficient in Microsoft Word, Excel, and QuickBooks (or similar software).
Comfortable making independent decisions and problem-solving.
Must be punctual and reliable-consistent attendance is a requirement.
Ability to work overtime when necessary.
Benefits upon Hire-In:
Medical, Dental Insurance
401(k) Matching
Paid Time Off (Holidays & Vacation Days)
Annual Bonus Opportunities
Stable, Monday-Friday Schedule (No weekends or late nights).
Supportive Team Environment
$23-26 hourly 21d ago
Customer Service Professional-Michael Watt
Northeast Solutions Corp
Customer service advocate job in Hudson, OH
To provide quality customerservice through efficient and timely customer assistance by performing the following duties: • Provides quality customerservice to include assistance with purchases, suggestive selling and providing product information.
• Builds and maintains an understanding of the stores products and price information to assist with customer purchases.
• Receives payments from customers, operate cash register and credit card machine and returns appropriate change as needed.
• Maintains a neat and orderly store at all times to include dusting and vacuuming.
• Prepares product displays as requested.
• Reports any theft or suspected theft by customers or employees to management immediately.
• Performs other related duties as assigned.
$28k-54k yearly est. 60d+ ago
Customer Service Representative
Creative Financial Staffing 4.6
Customer service advocate job in Tallmadge, OH
Job title: CustomerService Representative Schedule: Monday-Friday Salary: $39,000 - $41,000 depending on experience Why This Opportunity Stands Out:
Strong emphasis on promoting from within, offering excellent opportunities for professional growth and long-term career development
A full-service distributor specializing in premium products, promotional merchandise, and national appliance sales
Serves as a single-source provider for corporate incentives and branded merchandise, managing product selection, warehousing, order processing, and delivery
Offers a wide variety of products including major appliances, electronics, apparel, and corporate gifts
Partners with leading brands to deliver high-quality solutions for both business and consumer needs
Small team with a family-like atmosphere
Flexible, supportive work culture
Opportunity to grow and take on more responsibility over time
Key Responsibilities
(CustomerService Representative):
Respond to customer inquiries via phone, email, chat, or in person in a professional and timely manner
Resolve product or service problems by clarifying the customer's complaint, determining the cause, and offering appropriate solutions
Process orders, returns, exchanges, and refunds accurately
Maintain detailed records of customer interactions and transactions
Collaborate with other departments to resolve complex issues
Follow up with customers to ensure their issues are resolved to their satisfaction
Provide information about products, services, promotions, or policies
Identify opportunities for process improvement and customer satisfaction enhancements
Qualifications
(CustomerService Representative):
High school diploma or equivalent (Associate's or Bachelor's degree preferred)
Previous customerservice or call center experience is a plus
Excellent communication and interpersonal skills
Strong problem-solving abilities and attention to detail
Ability to multitask and work under pressure
Familiarity with CRM systems and Microsoft Office Suite
For immediate and confidential consideration reach out to me
,
Jackie Blythe, at jblythe@cfstaffing.com.
$39k-41k yearly 10h ago
Customer Service Agent
Daprile Insurance Group-New Middletown
Customer service advocate job in New Middletown, OH
Job Description
About the Company
Daprile Insurance Group - New Middletown is a leading insurance company that values customer satisfaction and employee growth. Join our team today!
Description of the role
Welcome to Daprile Insurance Group in New Middletown, Ohio! We are looking for a experienced CustomerService person to join our team.
Responsibilities
Answer phone calls.
Handle customer inquiries to resolution.
Process orders, forms, and applications.
Benefits
Compensation: $14 - $18 per hour + monthly bonus
Opportunity for growth and advancement.
Health insurance
Dental insurance
Vision insurance
401(k) plan + company match
Experience
Proven experience in customerservice or a related field.
Computer savvy with the ability to navigate new systems a plus.
Strong communication skills in English.
Ability to understand market trends and customer needs to develop effective sales strategies.
A proactive approach to problem-solving and the ability to work independently as well as part of a team.
Property & Casualty license (preferred or willing to complete within 30 days of starting)
Work Location: In person
We are an equal opportunity employer and prohibit discrimination/harassment without regard to
race, color, religion, age, sex, national origin, disability status, genetics, protected veteran
status, sexual orientation, gender identity or expression, or any other characteristic protected by
federal, state, or local laws.
$14-18 hourly 2d ago
IPG Customer Service Focused Insurance Agent
Independence Pet Group
Customer service advocate job in Akron, OH
Established in 2021, Independence Pet Holdings is a corporate holding company that manages a diverse and broad portfolio of modern pet health brands and services, including insurance, pet education, lost recovery services, and more throughout North America.
We believe pet insurance is more than a financial product and build solutions to simplify the pet parenting journey and help improve the well-being of pets. As a leading authority in the pet category, we operate with a full stack of resources, capital, and services to support pet parents. Our multi-brand and omni-channel approach include our own insurance carrier, insurance brands and partner brands.
Independence Pet Group, a subsidiary of IPH, is building a digital first pet e-commerce platform with the aim of connecting key market services such as adoption, lost pet and insurance to make pet care easy.
Job Summary:
Independence Pet Group is seeking an Insurance Agent who will report to the Supervisor, CustomerService. Insurance Agents are responsible for assisting customers by providing information about products and/or services, answering questions, and resolving problems and issues.
Job Location: Remote - United States
Main Responsibilities:
Responds to internal and external inquiries within stated service level agreements.
Manages incoming contacts regarding members questions, customer complaints, products, warranties, and general customer inquiries in accordance with quality and processing guidelines.
Analyzes, researches, and resolves problems and discrepancies for member accounts.
Maintains product knowledge, and awareness of customerservices policies, and/or store policies.
Maintains understanding of federal and state regulations to include compliance.
Participates in solution innovation, sales, and retention efforts with current and new clients.
Performs other duties and responsibilities as assigned.
Basic Qualifications:
2 years of customerservice, call center, or relevant experience
Must have and maintain Property & Casualty License, or must obtain within 45 days of hire
#LI
#IPG
All of our jobs come with great benefits including healthcare, parental leave and opportunities for career advancements. Some offerings are dependent upon the location of where you work and can include the following:
Comprehensive full medical, dental and vision Insurance
Basic Life Insurance at no cost to the employee
Company paid short-term and long-term disability
12 weeks of 100% paid Parental Leave
Health Savings Account (HSA)
Flexible Spending Accounts (FSA)
Retirement savings plan
Personal Paid Time Off
Paid holidays and company-wide Wellness Day off
Paid time off to volunteer at nonprofit organizations
Pet friendly office environment
Commuter Benefits
Group Pet Insurance
On the job training and skills development
Employee Assistance Program (EAP)
$24k-31k yearly est. Auto-Apply 10d ago
Customer Service
Mary Ann Donuts
Customer service advocate job in Canton, OH
Job Description
Job Title:
Retail Associate
PTO
Earned
Department/Group:
Brickden Group dba Mary Ann Donuts
Travel Required:
Not Required
Level/Salary Range:
Hourly + Merit Raises
Position Type:
CustomerService
Contact:
Will Train Applicant(s):
On the job training provided
Flexible Schedule
External posting URL:
Internal posting URL:
Applications Accepted By:
On Line Only
*********************
Select: Employment under the About Us tab on our website
Locations:
1. 5039 West Tuscarawas St. NW Canton, OH 44708
2. 4222 Hills & Dales RD NW Canton, OH 44708
3. 2131 Columbus RD NE Canton, OH 44705
4. 2909 Cleveland Ave SW Canton, OH 44707
Job Duties
-Fulfilling customer orders by properly bagging and boxing donuts
-Understand and Operate POS systems and credit card machines, reconciling cash drawers
-Learning how to operate espresso machines and commercial coffee equipment
- Memorizing hot and cold drink recipes
-Completing daily cleaning and sanitizing procedures
Qualifications
Previous experience with similar food service is preferred but NOT required
Food Service certification will help with placement not required.
Hours of availability
3:30am- 6:30pm
We can work around specific needs however the more availability the better opportunity for pay growth and company advancement.
Powered by JazzHR
Up3Qe9709L
$24k-31k yearly est. 8d ago
Customer Service/Ramp Agent
Quickflight Services
Customer service advocate job in Franklin, PA
QuickFlight Services is a growing and dynamic aviation services company. We provide aviation and ground handling services for airlines in over 30 locations across the United States.
Job Description
PART TIME POSITION
CustomerService/Ramp Agent (Venango Regional Airport) responsibilities will include but are not limited to:
CustomerService Responsibilities
Ability to accept personal responsibility for resolving concerns
Excellent work ethic and demonstrate the ability to act with purpose and urgency
Safety of our customers, crew members and co-workers
Apply security measures as appropriate and protect SIDA
Preparing and issuing tickets, computing fares, issuing refunds
Checking passports and travel documents
Correctly route passengers and baggage during check-in
Working at arrival or departure gates
Ensuring the on-time departures of aircraft
Assist special need passengers including wheelchair services
Answering general travel inquiries, and successfully resolving customer issues
Prepare flight paperwork
Load and unload baggage, mail and cargo
Direct aircraft to and from gates
Perform aircraft services such as lavatory, water, and de-icing (winter operations)
Expeditious baggage delivery to baggage claim
Sort baggage in bag makeup area
Operate Jetbridge and Ground Service Equipment (GSE)
Perform accurate aircraft search
Close counter and ramp areas following flight closing and complete flight stats
Cleaning and upkeep of all work areas
Successfully complete any recurrent or required additional training
Perform other duties assigned
This list is not all inclusive and a CustomerService Agent may be required to perform duties not identified in the above list
Qualifications
CUSTOMERSERVICE QUALIFICATIONS:
Eligibility to work in the United States without sponsorship
Minimum age 18, High school diploma or G.E.D. Additional education is a plus
Ability to read, write, speak, and understand the English language. Second language is a plus
Excellent communication skills that include speaking to large groups and individual customers
Familiarity with computers
Ability to work any available schedule to include nights, weekends, holidays, and overtime
Ability to work indoors and outdoors with strength and stamina to endure standing for entire and during inclement weather
Ability to lift 50 lbs up to 70 lbs occasional over your head with stamina to bend, stoop and crawl in confined spaces
Successful completion of post-offer pre-employment DOT drug screening
Successful completion of FBI criminal history check that reveals no disqualifying felony convictions in 10 years
Ability to provide 10 years of employment, education, unemployment history per FAR 108.33
Must possess a valid driver's license with 3 yr good driving record and provide a copy
Ramp Agent responsibilities will include but are not limited to
• Marshaling aircraft into parking positions
• Unloading baggage and delivering it to baggage claim area
• Loading luggage onto departing flights &assisting special needs passengers
• Loading and unloading carry-on bags, cleaning aircraft cabins, servicing aircraft lavatories
• Connecting and disconnecting external power generators to the aircraft
• Boarding catering supplies, performing security functions, preparing aircraft weight and
balance paperwork
• Coordinating with pilots, airline dispatch office, and the customerservice department
• Conduct other work duties as assigned
Ramp Agent Qualifications
• Must be able to work any shift in a 24-hour period, including days, nights, weekends and
holidays
• Must be extremely flexible; willing and able to prioritize Quickflight (Silver) work schedule
• Must be able to work in a fast paced, deadline driven environment
• Must have professional appearance (visible tattoo's must be covered)
• Excellent attendance and punctuality required
• Valid Driver's License (3 year driving record required with no more than 3 moving violations in
3 years. No alcohol or drug related violations)
• Must be legally authorized to work in the U.S. for any employer without sponsorship
• Must be able to pass a Drug and Alcohol Screen, FBI Fingerprint & Criminal History check
Other Requirements
• Sight: Must be able to see well enough to read reports
• Hearing: Must be able to hear well enough to communicate with customers, vendors and
team members.
• Standing, walking, climbing. stooping, kneeling and lifting are required
• Must be willing to work in outdoor environment (heat and humidity, rain etc.)
• Lifting/Pulling/Pushing: Must be able to lift up to 50 lbs. repeatedly and 75 lbs. with
assistance.
• Must be able to type and use technical sources
• Safety awareness and training will be provided
ADDITIONAL INFORMATION:
All your information will be kept confidential according to EEO guidelines.
Interested parties may reply directly to this ad._
Principals only. Recruiters, please don't contact this job poster.
do NOT contact us with unsolicited services or offers
Additional Information
All your information will be kept confidential according to EEO guidelines.
$23k-29k yearly est. 60d+ ago
Customer Service Universal Agent
Agoc
Customer service advocate job in Butler, PA
Are you the type of person that enjoys working for a Company where employees are valued, rewarded, and encouraged to challenge themselves to grow personally and professionally? Do you like working for a family owned Company that is a leader in each of our respective industries and allows you the opportunity to contribute to our success?
If you answered “yes,” then apply now for your opportunity to join a remarkable organization where personal and career goals are realized.
OUR NEXT CLASS ANTICIPATED START IS: Monday, January 12, 2026
(date and time subject to change)
Apply now to be considered.
What's In It For You
Competitive hourly wage with free/discounted services
Award-winning, positive work environment
Benefit eligibility on your first day with low employee premiums that are far better than the industry average
Free Company services such as Internet, video, and telephone through Armstrong Cable. What's even better is you can enjoy discounted services from our affiliate companies
Opportunity for advancement
Employee recognition programs
401(k) plan participation
What You'll Be Doing
Resolve routine inbound and limited outbound customer inquiries over the telephone
Proficient handling of technical support inquiries for, Internet, phone, email, and other troubleshooting needs.
Proficient handling of video product troubleshooting, and product attributes.
Accurately enter service call information including communication of troubleshooting steps performed.
Isolate customer issues and field requests regarding our Cable Telephony product.
Responds to customer concerns/requests, explains available options, and meets call quality expectations.
Promote sales by explaining available services.
Use provided training materials and job tools to quickly and accurately resolve customer issues
Other functions that may be assigned
What You'll Need
Technology-related certifications or accredited degrees preferred.
Understanding of traditional Ethernet and wireless networks as well as MoCA networks.
Strong typing, verbal and written skills are necessary for success.
Familiarity with desktop and mobile operating systems as well as security software packages.
Experience with third-party entertainment platforms and services preferred.
Ability to quickly and effectively adapt to changes in the work environment.
Coachable person who is eager to learn new skills and take on new responsibilities.
Must have the ability to work flexible afternoon/evening weekday and/or weekend shifts.
Ideal candidates have at least 6 months of experience in a customerservice, retail or office environment
Strong communication skills; friendly attitude, active listener, articulate, self-assured and professional
Motivated and dependable person with strong work ethic and a high degree of integrity
Who We Are
The Armstrong Group is a family owned and operated collection of diverse companies. What began in 1946 as Armstrong County Line Construction, founded by Jud L. Sedwick in Kittanning, PA, has now grown into an organization that encompasses multiple industries and employs over 2,400 individuals nationwide. Our brands include Armstrong Utilities, Guardian Protection, Armstrong Development, 4Front Solutions, Twin Pops, and Armstrong Comfort Solutions.
Armstrong is an Equal Opportunity Employer.
$22k-29k yearly est. Auto-Apply 42d ago
Captain - Customer Service
Daveandbusters
Customer service advocate job in Canton, OH
Dave & Buster's is different from everywhere else. No two days are ever the same. Time will fly by serving hundreds of people with flexible schedules you can accommodate school or other jobs. Plus, your co-workers are awesome!
Dave & Buster's offers an attractive benefits package for many positions, including medical, dental, vision, 401K, FREE GAMES and more.
POSITION SNAPSHOT: Our Captain position ensures Guests' initial impressions with Dave & Buster's are positive and welcoming. The Captain's position requires a strong communicator who will guide our Guests through their Midway, retail, game rental and dining experiences. Our Captains also act as an initial point of contact in the enforcement of house policies and maintaining the safety and security of the unit.
NITTY GRITTY DETAILS:
Delivers an unparalleled Guest experience through the best combination of food, drinks and games in an ideal environment for celebrating all out fun.
Acts as an initial point of contact in matters concerning safety and security in all areas: front door, Viewpoints, Midway, bar areas, kitchen and back of house areas, dining areas, private event rooms and restrooms.
Acts as ambassador to the building, assisting Guests with all requests and answers questions as needed.
Greets Guests with a positive attitude and enthusiasm while performing multiple job functions. Smiles and greets Guests upon entering.
Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action.
Provides timely and accurate service while managing wait times and communicating information as needed to Guests, Team Members and Managers.
Competently diffuses difficult Guest situations while protecting the integrity and safety of our staff, building and house policies.
Assists with the maintenance and upkeep of the Viewpoint and Midway areas.
Assists in the cleanliness and organization of the rental equipment. Ensures all billiard supplies are stocked, properly cleaned and maintained to maximize costs and decrease loss.
Checks for restocking of necessary supplies. Brings all areas up to standard.
Assists in the rental of Billiards and Shuffleboards, maintaining and resetting the area after each use.
Assists with the set up and break down of special events functions as directed by management.
Provides game assistance by promptly notifying Support Technicians or Management as needed.
Assists and directs Guests to Kiosk areas and answer questions as needed.
Ensures that our Guests adhere to house policies as outlined and informs management of any issues.
Bids farewell to Guests leaving. Ensures everything was satisfactory and invites Guests to return.
Assists other Team Members as needed or as business dictates.
Maintains a favorable working relationship with all other company Team Members to foster and promote a cooperative and harmonious working climate that will be conducive to maximum Team Member morale, productivity and efficiency/effectiveness.
Is dressed in accordance with dress guidelines, looking neat, clean and professional at all times.
Must demonstrate ability to read and communicate in English.
Must be at least 18 years of age.
RequirementsSTUFF OUR ATTORNEYS MAKE US WRITE:
The physical demands described here are representative of those that must be met by a Team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the Team member will regularly be required to:
Work days, nights, and/or weekends as required.
Work in environments with both hot and cold temperatures such as freezers and around cooking equipment.
Work in noisy, fast paced environment with distracting conditions.
Read and write handwritten notes.
Lift and carry up to 30 pounds.
Move about facility and stand for long periods of time.
Walk or stand 100% of shift.
Reach, bend, stoop, mop, sweep and wipe frequently.
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified in this position.
As an equal opportunity employer, Dave & Buster's is dedicated to our policy of nondiscrimination in all aspects of employment, and we comply with all Federal, State and Local laws regarding nondiscrimination.
Dave and Buster's is proud to be an E-Verify Employer where required by law.
Salary
Compensation is from $10.45 - $12 per hour
Salary Range:
10.45
-
12
We are an equal opportunity employer and participate in E-Verify in states where required.
$10.5-12 hourly Auto-Apply 60d+ ago
Customer Service Representative
Creative Financial Staffing 4.6
Customer service advocate job in Canton, OH
Job title: CustomerService Representative Schedule: Monday-Friday Salary: $39,000 - $41,000 depending on experience Why This Opportunity Stands Out:
Small team with a family-like atmosphere
Your voice matters-ideas are encouraged and valued
Flexible, supportive work culture
Opportunity to grow and take on more responsibility over time
Key Responsibilities
(CustomerService Representative):
Respond to customer inquiries via phone, email, chat, or in person in a professional and timely manner
Resolve product or service problems by clarifying the customer's complaint, determining the cause, and offering appropriate solutions
Process orders, returns, exchanges, and refunds accurately
Maintain detailed records of customer interactions and transactions
Collaborate with other departments to resolve complex issues
Follow up with customers to ensure their issues are resolved to their satisfaction
Provide information about products, services, promotions, or policies
Identify opportunities for process improvement and customer satisfaction enhancements
Qualifications
(CustomerService Representative):
High school diploma or equivalent (Associate's or Bachelor's degree preferred)
Previous customerservice or call center experience is a plus
Excellent communication and interpersonal skills
Strong problem-solving abilities and attention to detail
Ability to multitask and work under pressure
Familiarity with CRM systems and Microsoft Office Suite
For immediate and confidential consideration reach out to me
,
Jackie Blythe, at jblythe@cfstaffing.com.
$39k-41k yearly 10h ago
Customer Service/Ramp Agent
Quickflight Services
Customer service advocate job in Franklin, PA
PART TIME POSITION CustomerService/Ramp Agent (Venango Regional Airport) responsibilities will include but are not limited to: CustomerService Responsibilities Ability to accept personal responsibility for resolving concerns Excellent work ethic and demonstrate the ability to act with purpose and urgency
Safety of our customers, crew members and co-workers
Apply security measures as appropriate and protect SIDA
Preparing and issuing tickets, computing fares, issuing refunds
Checking passports and travel documents
Correctly route passengers and baggage during check-in
Working at arrival or departure gates
Ensuring the on-time departures of aircraft
Assist special need passengers including wheelchair services
Answering general travel inquiries, and successfully resolving customer issues
Prepare flight paperwork
Load and unload baggage, mail and cargo
Direct aircraft to and from gates
Perform aircraft services such as lavatory, water, and de-icing (winter operations)
Expeditious baggage delivery to baggage claim
Sort baggage in bag makeup area
Operate Jetbridge and Ground Service Equipment (GSE)
Perform accurate aircraft search
Close counter and ramp areas following flight closing and complete flight stats
Cleaning and upkeep of all work areas
Successfully complete any recurrent or required additional training
Perform other duties assigned
This list is not all inclusive and a CustomerService Agent may be required to perform duties not identified in the above list
Qualifications
CUSTOMERSERVICE QUALIFICATIONS:
Eligibility to work in the United States without sponsorship
Minimum age 18, High school diploma or G.E.D. Additional education is a plus
Ability to read, write, speak, and understand the English language. Second language is a plus
Excellent communication skills that include speaking to large groups and individual customers
Familiarity with computers
Ability to work any available schedule to include nights, weekends, holidays, and overtime
Ability to work indoors and outdoors with strength and stamina to endure standing for entire and during inclement weather
Ability to lift 50 lbs up to 70 lbs occasional over your head with stamina to bend, stoop and crawl in confined spaces
Successful completion of post-offer pre-employment DOT drug screening
Successful completion of FBI criminal history check that reveals no disqualifying felony convictions in 10 years
Ability to provide 10 years of employment, education, unemployment history per FAR 108.33
Must possess a valid driver's license with 3 yr good driving record and provide a copy
Ramp Agent responsibilities will include but are not limited to
• Marshaling aircraft into parking positions
• Unloading baggage and delivering it to baggage claim area
• Loading luggage onto departing flights &assisting special needs passengers
• Loading and unloading carry-on bags, cleaning aircraft cabins, servicing aircraft lavatories
• Connecting and disconnecting external power generators to the aircraft
• Boarding catering supplies, performing security functions, preparing aircraft weight and
balance paperwork
• Coordinating with pilots, airline dispatch office, and the customerservice department
• Conduct other work duties as assigned
Ramp Agent Qualifications
• Must be able to work any shift in a 24-hour period, including days, nights, weekends and
holidays
• Must be extremely flexible; willing and able to prioritize Quickflight (Silver) work schedule
• Must be able to work in a fast paced, deadline driven environment
• Must have professional appearance (visible tattoo's must be covered)
• Excellent attendance and punctuality required
• Valid Driver's License (3 year driving record required with no more than 3 moving violations in
3 years. No alcohol or drug related violations)
• Must be legally authorized to work in the U.S. for any employer without sponsorship
• Must be able to pass a Drug and Alcohol Screen, FBI Fingerprint & Criminal History check
Other Requirements
• Sight: Must be able to see well enough to read reports
• Hearing: Must be able to hear well enough to communicate with customers, vendors and
team members.
• Standing, walking, climbing. stooping, kneeling and lifting are required
• Must be willing to work in outdoor environment (heat and humidity, rain etc.)
• Lifting/Pulling/Pushing: Must be able to lift up to 50 lbs. repeatedly and 75 lbs. with
assistance.
• Must be able to type and use technical sources
• Safety awareness and training will be provided
ADDITIONAL INFORMATION:
All your information will be kept confidential according to EEO guidelines.
Interested parties may reply directly to this ad._
Principals only. Recruiters, please don't contact this job poster.
do NOT contact us with unsolicited services or offers
Additional Information
All your information will be kept confidential according to EEO guidelines.
How much does a customer service advocate earn in Youngstown, OH?
The average customer service advocate in Youngstown, OH earns between $27,000 and $41,000 annually. This compares to the national average customer service advocate range of $27,000 to $39,000.
Average customer service advocate salary in Youngstown, OH