Explore jobs
Find specific jobs
Explore careers
Explore professions
Best companies
Explore companies
The differences between customer service associate/cashiers and associate customer service representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer service associate/cashier and an associate customer service representative. Additionally, an associate customer service representative has an average salary of $35,215, which is higher than the $26,933 average annual salary of a customer service associate/cashier.
The top three skills for a customer service associate/cashier include front end, cash handling and customer service. The most important skills for an associate customer service representative are patients, outbound calls, and customer inquiries.
| Customer Service Associate/Cashier | Associate Customer Service Representative | |
| Yearly salary | $26,933 | $35,215 |
| Hourly rate | $12.95 | $16.93 |
| Growth rate | -4% | -4% |
| Number of jobs | 253,728 | 199,751 |
| Job satisfaction | - | - |
| Most common degree | High School Diploma, 41% | Bachelor's Degree, 35% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A customer service associate/cashier is responsible for processing payments for the customers' orders. The customer service associate/cashier inspects the items, ensuring that the pricing and quantity from scanning are accurate. They also check for possible item defects and offer replacements, process payment refunds as needed, issue receipts to keep proof of payment, respond to customer's inquiries about a product, market promotional offers, and operate cash registers. A customer service associate/cashier must have excellent customer service skills and communication skills to boost customer satisfaction and increase sales goals.
An associate customer service representative is responsible for providing high customer service by assisting customers on their inquiries and concerns, as well as resolving and escalating high-level complaints to the supervisor or tenured customer service representative. Associate customer service representatives also process orders and payments from the customers, replacing defective items, and issuing refunds as needed. They must have excellent communication and organizational skills, especially on handling data processing procedures to the database for reference to customer concerns.
Customer service associate/cashiers and associate customer service representatives have different pay scales, as shown below.
| Customer Service Associate/Cashier | Associate Customer Service Representative | |
| Average salary | $26,933 | $35,215 |
| Salary range | Between $21,000 And $33,000 | Between $26,000 And $46,000 |
| Highest paying City | - | Washington, DC |
| Highest paying state | - | Massachusetts |
| Best paying company | - | Deutsche Bank |
| Best paying industry | - | Finance |
There are a few differences between a customer service associate/cashier and an associate customer service representative in terms of educational background:
| Customer Service Associate/Cashier | Associate Customer Service Representative | |
| Most common degree | High School Diploma, 41% | Bachelor's Degree, 35% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between customer service associate/cashiers' and associate customer service representatives' demographics:
| Customer Service Associate/Cashier | Associate Customer Service Representative | |
| Average age | 40 | 40 |
| Gender ratio | Male, 24.4% Female, 75.6% | Male, 35.1% Female, 64.9% |
| Race ratio | Black or African American, 12.5% Unknown, 5.3% Hispanic or Latino, 20.9% Asian, 6.5% White, 54.1% American Indian and Alaska Native, 0.7% | Black or African American, 12.2% Unknown, 5.5% Hispanic or Latino, 21.0% Asian, 6.4% White, 54.2% American Indian and Alaska Native, 0.8% |
| LGBT Percentage | 7% | 7% |