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The differences between customer service associate/cashiers and customer care associates can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer service associate/cashier and a customer care associate. Additionally, a customer care associate has an average salary of $33,115, which is higher than the $26,933 average annual salary of a customer service associate/cashier.
The top three skills for a customer service associate/cashier include front end, cash handling and customer service. The most important skills for a customer care associate are customer care, patients, and customer service.
| Customer Service Associate/Cashier | Customer Care Associate | |
| Yearly salary | $26,933 | $33,115 |
| Hourly rate | $12.95 | $15.92 |
| Growth rate | -4% | -4% |
| Number of jobs | 253,728 | 250,296 |
| Job satisfaction | - | - |
| Most common degree | High School Diploma, 41% | Bachelor's Degree, 39% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A customer service associate/cashier is responsible for processing payments for the customers' orders. The customer service associate/cashier inspects the items, ensuring that the pricing and quantity from scanning are accurate. They also check for possible item defects and offer replacements, process payment refunds as needed, issue receipts to keep proof of payment, respond to customer's inquiries about a product, market promotional offers, and operate cash registers. A customer service associate/cashier must have excellent customer service skills and communication skills to boost customer satisfaction and increase sales goals.
A customer care associate's role focuses on providing customer support and service, ensuring optimal services and client satisfaction. Their responsibilities typically revolve around assisting walk-in customers by answering inquiries, offering recommendations or alternatives, and informing them of any promos or discounts. It is essential to devise strategies to identify customer needs, providing them as needed. Furthermore, a customer care associate may answer inquiries made through calls or correspondence, make reservations, handle complaints or concerns, and resolve them according to the company's policies and regulations.
Customer service associate/cashiers and customer care associates have different pay scales, as shown below.
| Customer Service Associate/Cashier | Customer Care Associate | |
| Average salary | $26,933 | $33,115 |
| Salary range | Between $21,000 And $33,000 | Between $24,000 And $43,000 |
| Highest paying City | - | San Diego, CA |
| Highest paying state | - | California |
| Best paying company | - | Centennial Bank |
| Best paying industry | - | Insurance |
There are a few differences between a customer service associate/cashier and a customer care associate in terms of educational background:
| Customer Service Associate/Cashier | Customer Care Associate | |
| Most common degree | High School Diploma, 41% | Bachelor's Degree, 39% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between customer service associate/cashiers' and customer care associates' demographics:
| Customer Service Associate/Cashier | Customer Care Associate | |
| Average age | 40 | 40 |
| Gender ratio | Male, 24.4% Female, 75.6% | Male, 30.1% Female, 69.9% |
| Race ratio | Black or African American, 12.5% Unknown, 5.3% Hispanic or Latino, 20.9% Asian, 6.5% White, 54.1% American Indian and Alaska Native, 0.7% | Black or African American, 12.4% Unknown, 5.3% Hispanic or Latino, 18.7% Asian, 6.7% White, 56.2% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |