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The differences between customer service associate/cashiers and customer sales associates can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer service associate/cashier and a customer sales associate. Additionally, a customer sales associate has an average salary of $37,024, which is higher than the $26,933 average annual salary of a customer service associate/cashier.
The top three skills for a customer service associate/cashier include front end, cash handling and customer service. The most important skills for a customer sales associate are sales floor, customer satisfaction, and customer service.
| Customer Service Associate/Cashier | Customer Sales Associate | |
| Yearly salary | $26,933 | $37,024 |
| Hourly rate | $12.95 | $17.80 |
| Growth rate | -4% | -4% |
| Number of jobs | 253,728 | 415,981 |
| Job satisfaction | - | - |
| Most common degree | High School Diploma, 41% | Bachelor's Degree, 41% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A customer service associate/cashier is responsible for processing payments for the customers' orders. The customer service associate/cashier inspects the items, ensuring that the pricing and quantity from scanning are accurate. They also check for possible item defects and offer replacements, process payment refunds as needed, issue receipts to keep proof of payment, respond to customer's inquiries about a product, market promotional offers, and operate cash registers. A customer service associate/cashier must have excellent customer service skills and communication skills to boost customer satisfaction and increase sales goals.
A customer sales associate specializes in handling and communicating with customers to secure sales in a retail store. Their primary responsibilities revolve around greeting clients, responding to inquiries, providing assistance, and even offering suggestions when necessary. Aside from ensuring customer satisfaction, it is also their responsibility to maintain the cleanliness and order on the sales floor by re-stocking shelves and arranging them to look presentable. Furthermore, a customer sales associate must coordinate with other sales floor members and report to a manager or supervisor.
Customer service associate/cashiers and customer sales associates have different pay scales, as shown below.
| Customer Service Associate/Cashier | Customer Sales Associate | |
| Average salary | $26,933 | $37,024 |
| Salary range | Between $21,000 And $33,000 | Between $27,000 And $49,000 |
| Highest paying City | - | Odenton, MD |
| Highest paying state | - | Maryland |
| Best paying company | - | Johnson Controls |
| Best paying industry | - | Real Estate |
There are a few differences between a customer service associate/cashier and a customer sales associate in terms of educational background:
| Customer Service Associate/Cashier | Customer Sales Associate | |
| Most common degree | High School Diploma, 41% | Bachelor's Degree, 41% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between customer service associate/cashiers' and customer sales associates' demographics:
| Customer Service Associate/Cashier | Customer Sales Associate | |
| Average age | 40 | 40 |
| Gender ratio | Male, 24.4% Female, 75.6% | Male, 50.6% Female, 49.4% |
| Race ratio | Black or African American, 12.5% Unknown, 5.3% Hispanic or Latino, 20.9% Asian, 6.5% White, 54.1% American Indian and Alaska Native, 0.7% | Black or African American, 11.1% Unknown, 5.5% Hispanic or Latino, 20.5% Asian, 7.0% White, 55.2% American Indian and Alaska Native, 0.8% |
| LGBT Percentage | 7% | 7% |