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The differences between customer service associate/cashiers and customer service desks can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer service associate/cashier and a customer service desk. Additionally, a customer service desk has an average salary of $34,599, which is higher than the $26,933 average annual salary of a customer service associate/cashier.
The top three skills for a customer service associate/cashier include front end, cash handling and customer service. The most important skills for a customer service desk are service desk, customer service, and strong customer service.
| Customer Service Associate/Cashier | Customer Service Desk | |
| Yearly salary | $26,933 | $34,599 |
| Hourly rate | $12.95 | $16.63 |
| Growth rate | -4% | -4% |
| Number of jobs | 253,728 | 233,256 |
| Job satisfaction | - | - |
| Most common degree | High School Diploma, 41% | Bachelor's Degree, 32% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A customer service associate/cashier is responsible for processing payments for the customers' orders. The customer service associate/cashier inspects the items, ensuring that the pricing and quantity from scanning are accurate. They also check for possible item defects and offer replacements, process payment refunds as needed, issue receipts to keep proof of payment, respond to customer's inquiries about a product, market promotional offers, and operate cash registers. A customer service associate/cashier must have excellent customer service skills and communication skills to boost customer satisfaction and increase sales goals.
The responsibilities of working in a customer service desk primarily revolves around ensuring customer satisfaction by responding to their inquiries and concerns. There are instances when it is required to provide directions, locate products, make reservations, and resolve various issues. There may also be administrative tasks such as handling and making calls, assisting customers in filling out forms, preparing paperwork and reports, arranging records, and coordinating with various staff members to ensure that a customer receives quality service.
Customer service associate/cashiers and customer service desks have different pay scales, as shown below.
| Customer Service Associate/Cashier | Customer Service Desk | |
| Average salary | $26,933 | $34,599 |
| Salary range | Between $21,000 And $33,000 | Between $25,000 And $47,000 |
| Highest paying City | - | Atwater, CA |
| Highest paying state | - | Alaska |
| Best paying company | - | SAIC |
| Best paying industry | - | Manufacturing |
There are a few differences between a customer service associate/cashier and a customer service desk in terms of educational background:
| Customer Service Associate/Cashier | Customer Service Desk | |
| Most common degree | High School Diploma, 41% | Bachelor's Degree, 32% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between customer service associate/cashiers' and customer service desks' demographics:
| Customer Service Associate/Cashier | Customer Service Desk | |
| Average age | 40 | 40 |
| Gender ratio | Male, 24.4% Female, 75.6% | Male, 28.8% Female, 71.2% |
| Race ratio | Black or African American, 12.5% Unknown, 5.3% Hispanic or Latino, 20.9% Asian, 6.5% White, 54.1% American Indian and Alaska Native, 0.7% | Black or African American, 10.5% Unknown, 5.3% Hispanic or Latino, 21.3% Asian, 6.5% White, 55.6% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |