Explore jobs
Find specific jobs
Explore careers
Explore professions
Best companies
Explore companies
The differences between customer service associate/cashiers and customer service retail associates can be seen in a few details. Each job has different responsibilities and duties. Additionally, a customer service retail associate has an average salary of $30,002, which is higher than the $26,933 average annual salary of a customer service associate/cashier.
The top three skills for a customer service associate/cashier include front end, cash handling and customer service. The most important skills for a customer service retail associate are POS, customer service, and customer orders.
| Customer Service Associate/Cashier | Customer Service Retail Associate | |
| Yearly salary | $26,933 | $30,002 |
| Hourly rate | $12.95 | $14.42 |
| Growth rate | -4% | - |
| Number of jobs | 253,728 | 580,336 |
| Job satisfaction | - | - |
| Most common degree | High School Diploma, 41% | High School Diploma, 33% |
| Average age | 40 | 41 |
| Years of experience | 12 | - |
A customer service associate/cashier is responsible for processing payments for the customers' orders. The customer service associate/cashier inspects the items, ensuring that the pricing and quantity from scanning are accurate. They also check for possible item defects and offer replacements, process payment refunds as needed, issue receipts to keep proof of payment, respond to customer's inquiries about a product, market promotional offers, and operate cash registers. A customer service associate/cashier must have excellent customer service skills and communication skills to boost customer satisfaction and increase sales goals.
A customer service retail associate is responsible for providing the highest customer service for the store's customers by responding to their inquiries and concerns and recommending them goods and services that would fit their needs. Customer service retail associates support the marketing campaigns and promotional strategies of the store by offering and demonstrating products to the customers, as well as arranging stock displays, and monitoring the adequacy of inventories. They also escalate high-level complaints to management for immediate resolution and assist with product replacement and issuing refunds as needed.
Customer service associate/cashiers and customer service retail associates have different pay scales, as shown below.
| Customer Service Associate/Cashier | Customer Service Retail Associate | |
| Average salary | $26,933 | $30,002 |
| Salary range | Between $21,000 And $33,000 | Between $23,000 And $37,000 |
| Highest paying City | - | Bellevue, WA |
| Highest paying state | - | Washington |
| Best paying company | - | Tractor Supply |
| Best paying industry | - | Finance |
There are a few differences between a customer service associate/cashier and a customer service retail associate in terms of educational background:
| Customer Service Associate/Cashier | Customer Service Retail Associate | |
| Most common degree | High School Diploma, 41% | High School Diploma, 33% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between customer service associate/cashiers' and customer service retail associates' demographics:
| Customer Service Associate/Cashier | Customer Service Retail Associate | |
| Average age | 40 | 41 |
| Gender ratio | Male, 24.4% Female, 75.6% | Male, 33.3% Female, 66.7% |
| Race ratio | Black or African American, 12.5% Unknown, 5.3% Hispanic or Latino, 20.9% Asian, 6.5% White, 54.1% American Indian and Alaska Native, 0.7% | Black or African American, 9.8% Unknown, 5.0% Hispanic or Latino, 21.7% Asian, 6.5% White, 56.3% American Indian and Alaska Native, 0.5% |
| LGBT Percentage | 7% | 7% |