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Customer service attendant vs guest service representative

The differences between customer service attendants and guest service representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer service attendant and a guest service representative. Additionally, a customer service attendant has an average salary of $30,946, which is higher than the $26,847 average annual salary of a guest service representative.

The top three skills for a customer service attendant include strong customer service, customer service and cleanliness. The most important skills for a guest service representative are reservations, guest service, and cleanliness.

Customer service attendant vs guest service representative overview

Customer Service AttendantGuest Service Representative
Yearly salary$30,946$26,847
Hourly rate$14.88$12.91
Growth rate-4%-4%
Number of jobs292,907142,302
Job satisfaction--
Most common degreeBachelor's Degree, 39%Bachelor's Degree, 42%
Average age4040
Years of experience1212

Customer service attendant vs guest service representative salary

Customer service attendants and guest service representatives have different pay scales, as shown below.

Customer Service AttendantGuest Service Representative
Average salary$30,946$26,847
Salary rangeBetween $24,000 And $39,000Between $20,000 And $34,000
Highest paying CitySeattle, WASeattle, WA
Highest paying stateWashingtonWashington
Best paying companySalesforceSeattle Seahawks
Best paying industryTechnologyRetail

Differences between customer service attendant and guest service representative education

There are a few differences between a customer service attendant and a guest service representative in terms of educational background:

Customer Service AttendantGuest Service Representative
Most common degreeBachelor's Degree, 39%Bachelor's Degree, 42%
Most common majorBusinessBusiness
Most common college--

Customer service attendant vs guest service representative demographics

Here are the differences between customer service attendants' and guest service representatives' demographics:

Customer Service AttendantGuest Service Representative
Average age4040
Gender ratioMale, 48.4% Female, 51.6%Male, 29.9% Female, 70.1%
Race ratioBlack or African American, 11.1% Unknown, 5.7% Hispanic or Latino, 20.5% Asian, 6.2% White, 55.7% American Indian and Alaska Native, 0.8%Black or African American, 11.8% Unknown, 5.3% Hispanic or Latino, 20.2% Asian, 6.5% White, 55.4% American Indian and Alaska Native, 0.7%
LGBT Percentage7%7%

Differences between customer service attendant and guest service representative duties and responsibilities

Customer service attendant example responsibilities.

  • Manage and calculate daily cash deposits and prepare daily payroll ledgers.
  • Assess customer orders for accuracy, cleanliness and organization of customer area.
  • Assist in cashiering and point of sale (POS) system procedures during busy hours.
  • Operate POS system, enter accurate amounts and totals; provide exact change for all transactions.
  • Carry and unload groceries accordingly.
  • Bag groceries and organize inventory displays.
  • Show more

Guest service representative example responsibilities.

  • Manage department's expenses, complete weekly schedules, oversee payroll accuracy and act as a mentor to fellow supervisors.
  • Provide energetic and enthusiastic customer service to VIP clientele.
  • Operate PBX system including mail/message service; for hotel reservations
  • Handle phone inquiries and phone communications to verify upcoming reservations and pet medical records.
  • Exhibit exemplary customer service to patients while providing a therapeutic and comfortable environment within the clinic.
  • Operate machinery for pools and slides and CPR certify
  • Show more

Customer service attendant vs guest service representative skills

Common customer service attendant skills
  • Strong Customer Service, 57%
  • Customer Service, 16%
  • Cleanliness, 6%
  • Front Desk, 3%
  • Perform Routine Maintenance, 3%
  • CPR, 2%
Common guest service representative skills
  • Reservations, 22%
  • Guest Service, 15%
  • Cleanliness, 7%
  • Good Judgment, 6%
  • Customer Service, 6%
  • POS, 4%

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