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The differences between customer service/operations managers and assistant customer service managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a customer service/operations manager and an assistant customer service manager. Additionally, a customer service/operations manager has an average salary of $69,350, which is higher than the $34,118 average annual salary of an assistant customer service manager.
The top three skills for a customer service/operations manager include customer satisfaction, ISO and logistics. The most important skills for an assistant customer service manager are customer service, store operations, and customer support.
| Customer Service/Operations Manager | Assistant Customer Service Manager | |
| Yearly salary | $69,350 | $34,118 |
| Hourly rate | $33.34 | $16.40 |
| Growth rate | 6% | -4% |
| Number of jobs | 249,856 | 198,396 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 56% | Bachelor's Degree, 43% |
| Average age | 44 | 47 |
| Years of experience | 6 | 6 |
A customer service/operations manager is primarily in charge of spearheading and overseeing the efforts of a customer service team, ensuring efficiency and client satisfaction. Their responsibilities include setting goals and objectives, establishing guidelines and schedules, managing the employees, creating new programs for customers, and developing strategies to optimize customer service operations. They may also participate in reaching out to clients through calls and correspondence, resolving issues promptly and professionally. Furthermore, as a manager, it is essential to lead and encourage teams to reach goals, all while implementing the company's policies and regulations.
An assistant customer service manager is in charge of performing support tasks for managers, helping customer service operations run smoothly and efficiently. Among their responsibilities include assisting managers in supervising customer service teams, managing schedules and objectives, coordinating staff, and addressing issues and concerns, resolving them promptly and efficiently. There are also instances when they must communicate with customers to identify and meet their needs. Moreover, as an assistant manager, it is essential to monitor the workflow and progress of the workforce, all while enforcing the company's policies and regulations.
Customer service/operations managers and assistant customer service managers have different pay scales, as shown below.
| Customer Service/Operations Manager | Assistant Customer Service Manager | |
| Average salary | $69,350 | $34,118 |
| Salary range | Between $48,000 And $98,000 | Between $28,000 And $41,000 |
| Highest paying City | Bay Shore, NY | - |
| Highest paying state | New Jersey | - |
| Best paying company | Xerox | - |
| Best paying industry | Finance | - |
There are a few differences between a customer service/operations manager and an assistant customer service manager in terms of educational background:
| Customer Service/Operations Manager | Assistant Customer Service Manager | |
| Most common degree | Bachelor's Degree, 56% | Bachelor's Degree, 43% |
| Most common major | Business | Business |
| Most common college | University of Pennsylvania | California State University - Bakersfield |
Here are the differences between customer service/operations managers' and assistant customer service managers' demographics:
| Customer Service/Operations Manager | Assistant Customer Service Manager | |
| Average age | 44 | 47 |
| Gender ratio | Male, 50.2% Female, 49.8% | Male, 32.9% Female, 67.1% |
| Race ratio | Black or African American, 6.2% Unknown, 4.3% Hispanic or Latino, 15.2% Asian, 6.4% White, 67.4% American Indian and Alaska Native, 0.5% | Black or African American, 10.6% Unknown, 4.8% Hispanic or Latino, 18.0% Asian, 5.7% White, 60.2% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 10% | 8% |