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The differences between customer service/operations managers and customer service-call center managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a customer service/operations manager and a customer service-call center manager. Additionally, a customer service/operations manager has an average salary of $69,350, which is higher than the $33,476 average annual salary of a customer service-call center manager.
The top three skills for a customer service/operations manager include customer satisfaction, ISO and logistics. The most important skills for a customer service-call center manager are inbound calls, data entry, and customer care.
| Customer Service/Operations Manager | Customer Service-Call Center Manager | |
| Yearly salary | $69,350 | $33,476 |
| Hourly rate | $33.34 | $16.09 |
| Growth rate | 6% | 6% |
| Number of jobs | 249,856 | 189,413 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 56% | High School Diploma, 31% |
| Average age | 44 | 44 |
| Years of experience | 6 | 6 |
A customer service/operations manager is primarily in charge of spearheading and overseeing the efforts of a customer service team, ensuring efficiency and client satisfaction. Their responsibilities include setting goals and objectives, establishing guidelines and schedules, managing the employees, creating new programs for customers, and developing strategies to optimize customer service operations. They may also participate in reaching out to clients through calls and correspondence, resolving issues promptly and professionally. Furthermore, as a manager, it is essential to lead and encourage teams to reach goals, all while implementing the company's policies and regulations.
A customer service/call center manager is responsible for monitoring the operations of a call center department, ensuring that the team members provide excellent customer service to the clients by responding quickly to their inquiries and concerns and providing immediate resolutions for complaints. Customer service/call center managers keep track of the staff's performance, analyzing metrics, and developing strategies to maximize productivity. They also assist the representatives in handling difficult calls and escalated complaints, authorizing refunds, and replacing products as needed. To perform these tasks, a customer service/call center manager must have excellent leadership and communication skills.
Customer service/operations managers and customer service-call center managers have different pay scales, as shown below.
| Customer Service/Operations Manager | Customer Service-Call Center Manager | |
| Average salary | $69,350 | $33,476 |
| Salary range | Between $48,000 And $98,000 | Between $27,000 And $40,000 |
| Highest paying City | Bay Shore, NY | Wallingford, CT |
| Highest paying state | New Jersey | Connecticut |
| Best paying company | Xerox | CENTER FOR SIGHT |
| Best paying industry | Finance | Telecommunication |
There are a few differences between a customer service/operations manager and a customer service-call center manager in terms of educational background:
| Customer Service/Operations Manager | Customer Service-Call Center Manager | |
| Most common degree | Bachelor's Degree, 56% | High School Diploma, 31% |
| Most common major | Business | Business |
| Most common college | University of Pennsylvania | University of Pennsylvania |
Here are the differences between customer service/operations managers' and customer service-call center managers' demographics:
| Customer Service/Operations Manager | Customer Service-Call Center Manager | |
| Average age | 44 | 44 |
| Gender ratio | Male, 50.2% Female, 49.8% | Male, 29.3% Female, 70.7% |
| Race ratio | Black or African American, 6.2% Unknown, 4.3% Hispanic or Latino, 15.2% Asian, 6.4% White, 67.4% American Indian and Alaska Native, 0.5% | Black or African American, 6.3% Unknown, 4.3% Hispanic or Latino, 15.4% Asian, 6.4% White, 67.1% American Indian and Alaska Native, 0.5% |
| LGBT Percentage | 10% | 10% |