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The differences between customer service/operations managers and customer service representative managers can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 4-6 years to become a customer service/operations manager, becoming a customer service representative manager takes usually requires 6-12 months. Additionally, a customer service/operations manager has an average salary of $69,350, which is higher than the $32,048 average annual salary of a customer service representative manager.
The top three skills for a customer service/operations manager include customer satisfaction, ISO and logistics. The most important skills for a customer service representative manager are PET, payroll, and customer satisfaction.
| Customer Service/Operations Manager | Customer Service Representative Manager | |
| Yearly salary | $69,350 | $32,048 |
| Hourly rate | $33.34 | $15.41 |
| Growth rate | 6% | -4% |
| Number of jobs | 249,856 | 147,039 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 56% | Bachelor's Degree, 37% |
| Average age | 44 | 40 |
| Years of experience | 6 | 12 |
A customer service/operations manager is primarily in charge of spearheading and overseeing the efforts of a customer service team, ensuring efficiency and client satisfaction. Their responsibilities include setting goals and objectives, establishing guidelines and schedules, managing the employees, creating new programs for customers, and developing strategies to optimize customer service operations. They may also participate in reaching out to clients through calls and correspondence, resolving issues promptly and professionally. Furthermore, as a manager, it is essential to lead and encourage teams to reach goals, all while implementing the company's policies and regulations.
A customer service representative manager is responsible for ensuring customers' satisfaction by addressing their needs and managing their complaints about goods and services offered by the company. A customer service manager monitors staff performance, trains new customer service staff, implements strategic procedures to assist customers, allocates the department's budget and resources, creates loyalty programs, and sets customer service operations goals. A customer service representative manager must display outstanding communication and leadership skills to oversee daily operations and maintain a good reputation for the company.
Customer service/operations managers and customer service representative managers have different pay scales, as shown below.
| Customer Service/Operations Manager | Customer Service Representative Manager | |
| Average salary | $69,350 | $32,048 |
| Salary range | Between $48,000 And $98,000 | Between $25,000 And $41,000 |
| Highest paying City | Bay Shore, NY | San Jose, CA |
| Highest paying state | New Jersey | California |
| Best paying company | Xerox | First Book |
| Best paying industry | Finance | Finance |
There are a few differences between a customer service/operations manager and a customer service representative manager in terms of educational background:
| Customer Service/Operations Manager | Customer Service Representative Manager | |
| Most common degree | Bachelor's Degree, 56% | Bachelor's Degree, 37% |
| Most common major | Business | Business |
| Most common college | University of Pennsylvania | - |
Here are the differences between customer service/operations managers' and customer service representative managers' demographics:
| Customer Service/Operations Manager | Customer Service Representative Manager | |
| Average age | 44 | 40 |
| Gender ratio | Male, 50.2% Female, 49.8% | Male, 34.8% Female, 65.2% |
| Race ratio | Black or African American, 6.2% Unknown, 4.3% Hispanic or Latino, 15.2% Asian, 6.4% White, 67.4% American Indian and Alaska Native, 0.5% | Black or African American, 11.8% Unknown, 5.3% Hispanic or Latino, 20.2% Asian, 6.2% White, 55.8% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 10% | 7% |