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The differences between customer service/operations managers and operations program managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a customer service/operations manager and an operations program manager. Additionally, an operations program manager has an average salary of $111,378, which is higher than the $69,350 average annual salary of a customer service/operations manager.
The top three skills for a customer service/operations manager include customer satisfaction, ISO and logistics. The most important skills for an operations program manager are project management, program management, and continuous improvement.
| Customer Service/Operations Manager | Operations Program Manager | |
| Yearly salary | $69,350 | $111,378 |
| Hourly rate | $33.34 | $53.55 |
| Growth rate | 6% | 6% |
| Number of jobs | 249,856 | 319,602 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 56% | Bachelor's Degree, 69% |
| Average age | 44 | 44 |
| Years of experience | 6 | 6 |
A customer service/operations manager is primarily in charge of spearheading and overseeing the efforts of a customer service team, ensuring efficiency and client satisfaction. Their responsibilities include setting goals and objectives, establishing guidelines and schedules, managing the employees, creating new programs for customers, and developing strategies to optimize customer service operations. They may also participate in reaching out to clients through calls and correspondence, resolving issues promptly and professionally. Furthermore, as a manager, it is essential to lead and encourage teams to reach goals, all while implementing the company's policies and regulations.
The role of operations program managers is to help improve organizational efficiency, particularly in the areas of administrative, financial, and programmatic operations. Their key duties and responsibilities include overseeing the collection, analysis, and reporting of data, overseeing and leading teams to achieve business goals, and managing the development and execution of operational procedures. In addition, they are responsible for developing and monitoring dashboards to measure business health and assisting with planning, reporting, and budgeting.
Customer service/operations managers and operations program managers have different pay scales, as shown below.
| Customer Service/Operations Manager | Operations Program Manager | |
| Average salary | $69,350 | $111,378 |
| Salary range | Between $48,000 And $98,000 | Between $79,000 And $156,000 |
| Highest paying City | Bay Shore, NY | San Francisco, CA |
| Highest paying state | New Jersey | Rhode Island |
| Best paying company | Xerox | Mayo Clinic |
| Best paying industry | Finance | Technology |
There are a few differences between a customer service/operations manager and an operations program manager in terms of educational background:
| Customer Service/Operations Manager | Operations Program Manager | |
| Most common degree | Bachelor's Degree, 56% | Bachelor's Degree, 69% |
| Most common major | Business | Business |
| Most common college | University of Pennsylvania | University of Pennsylvania |
Here are the differences between customer service/operations managers' and operations program managers' demographics:
| Customer Service/Operations Manager | Operations Program Manager | |
| Average age | 44 | 44 |
| Gender ratio | Male, 50.2% Female, 49.8% | Male, 65.0% Female, 35.0% |
| Race ratio | Black or African American, 6.2% Unknown, 4.3% Hispanic or Latino, 15.2% Asian, 6.4% White, 67.4% American Indian and Alaska Native, 0.5% | Black or African American, 6.1% Unknown, 4.3% Hispanic or Latino, 14.9% Asian, 6.3% White, 67.9% American Indian and Alaska Native, 0.5% |
| LGBT Percentage | 10% | 10% |