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The differences between customer service/operations managers and service managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a customer service/operations manager and a service manager. Additionally, a service manager has an average salary of $74,009, which is higher than the $69,350 average annual salary of a customer service/operations manager.
The top three skills for a customer service/operations manager include customer satisfaction, ISO and logistics. The most important skills for a service manager are POS, performance reviews, and cash handling.
| Customer Service/Operations Manager | Service Manager | |
| Yearly salary | $69,350 | $74,009 |
| Hourly rate | $33.34 | $35.58 |
| Growth rate | 6% | 6% |
| Number of jobs | 249,856 | 341,785 |
| Job satisfaction | - | 4 |
| Most common degree | Bachelor's Degree, 56% | Bachelor's Degree, 52% |
| Average age | 44 | 44 |
| Years of experience | 6 | 6 |
A customer service/operations manager is primarily in charge of spearheading and overseeing the efforts of a customer service team, ensuring efficiency and client satisfaction. Their responsibilities include setting goals and objectives, establishing guidelines and schedules, managing the employees, creating new programs for customers, and developing strategies to optimize customer service operations. They may also participate in reaching out to clients through calls and correspondence, resolving issues promptly and professionally. Furthermore, as a manager, it is essential to lead and encourage teams to reach goals, all while implementing the company's policies and regulations.
Service managers are employees who oversee the departments related to providing services to customers. They ensure that service delivery agreements are met by employees in the department. Service managers meet with stakeholders to set service delivery metrics and department goals. They then create strategies to reach these metrics and goals. They are responsible for cascading such goals and metrics to their employees and ensuring that the employees understand what they need to do. Service managers should have a deep understanding and appreciation of the company and its business so that they can create strategies that are in line with the company's identity. They should also be familiar with the customer profiles of the company. Service managers are also responsible for creating department reports and sharing these with stakeholders.
Customer service/operations managers and service managers have different pay scales, as shown below.
| Customer Service/Operations Manager | Service Manager | |
| Average salary | $69,350 | $74,009 |
| Salary range | Between $48,000 And $98,000 | Between $47,000 And $116,000 |
| Highest paying City | Bay Shore, NY | San Francisco, CA |
| Highest paying state | New Jersey | New York |
| Best paying company | Xerox | Latham & Watkins |
| Best paying industry | Finance | Technology |
There are a few differences between a customer service/operations manager and a service manager in terms of educational background:
| Customer Service/Operations Manager | Service Manager | |
| Most common degree | Bachelor's Degree, 56% | Bachelor's Degree, 52% |
| Most common major | Business | Business |
| Most common college | University of Pennsylvania | University of Pennsylvania |
Here are the differences between customer service/operations managers' and service managers' demographics:
| Customer Service/Operations Manager | Service Manager | |
| Average age | 44 | 44 |
| Gender ratio | Male, 50.2% Female, 49.8% | Male, 71.1% Female, 28.9% |
| Race ratio | Black or African American, 6.2% Unknown, 4.3% Hispanic or Latino, 15.2% Asian, 6.4% White, 67.4% American Indian and Alaska Native, 0.5% | Black or African American, 6.1% Unknown, 4.3% Hispanic or Latino, 15.0% Asian, 6.3% White, 67.7% American Indian and Alaska Native, 0.5% |
| LGBT Percentage | 10% | 10% |