Explore jobs
Find specific jobs
Explore careers
Explore professions
Best companies
Explore companies
The differences between customer service professionals and customer service trainers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer service professional and a customer service trainer. Additionally, a customer service professional has an average salary of $46,620, which is higher than the $32,452 average annual salary of a customer service trainer.
The top three skills for a customer service professional include customer service, inbound calls and strong customer service. The most important skills for a customer service trainer are customer care, strong customer service, and cleanliness.
| Customer Service Professional | Customer Service Trainer | |
| Yearly salary | $46,620 | $32,452 |
| Hourly rate | $22.41 | $15.60 |
| Growth rate | -4% | -4% |
| Number of jobs | 251,374 | 235,862 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 41% | Bachelor's Degree, 43% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A customer service professional is responsible for providing the highest customer service by responding to the customers' inquiries and concerns, resolving complaints, and updating the customers of goods and services for generating revenues and profitability to the company. Customer service professionals process order transactions, administering payment plans and adjusting service features in meeting customers' needs. A customer service professional should be highly communicative, as well as have excellent time-management skills in documenting customers' information on various software tools to maximize productivity and efficiency.
A customer service trainer is responsible for training new and experienced customer service staff, providing them with the best strategies and techniques to handle customers' inquiries and concerns. They also resolve customer complaints and ensure customer satisfaction, building good customer relationships, maintaining the company's reputation, and increasing revenues. Customer service trainers schedule training classes, provide engaging activities, and monitor trainees' progress through call testing and role-playing activities. A customer service trainer must have excellent knowledge of the customer service industry, as well as exceptional communication skills to teach trainees' effectively and efficiently.
Customer service professionals and customer service trainers have different pay scales, as shown below.
| Customer Service Professional | Customer Service Trainer | |
| Average salary | $46,620 | $32,452 |
| Salary range | Between $25,000 And $85,000 | Between $25,000 And $40,000 |
| Highest paying City | San Francisco, CA | Tacoma, WA |
| Highest paying state | California | Alaska |
| Best paying company | Amazon | Salesforce |
| Best paying industry | - | Telecommunication |
There are a few differences between a customer service professional and a customer service trainer in terms of educational background:
| Customer Service Professional | Customer Service Trainer | |
| Most common degree | Bachelor's Degree, 41% | Bachelor's Degree, 43% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between customer service professionals' and customer service trainers' demographics:
| Customer Service Professional | Customer Service Trainer | |
| Average age | 40 | 40 |
| Gender ratio | Male, 29.1% Female, 70.9% | Male, 32.8% Female, 67.2% |
| Race ratio | Black or African American, 12.3% Unknown, 5.3% Hispanic or Latino, 18.5% Asian, 6.5% White, 56.6% American Indian and Alaska Native, 0.7% | Black or African American, 10.6% Unknown, 5.3% Hispanic or Latino, 20.1% Asian, 6.8% White, 56.4% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |