Customer Service Administrator
Customer service supervisor job in Novi, MI
Join Kistler - A Global Leader in Measurement Technology!
At Kistler, we're revolutionizing industries with cutting-edge dynamic measurement technology that helps customers optimize their products and processes. From automotive development to smart manufacturing, our Swiss-engineered sensor solutions are driving the future of electrified drive systems, industrial automation, and emission reduction.
Purpose of the Position: The Customer Service Administrator plays a crucial role in delivering exceptional customer service to both internal teams and external customers. This position provides essential administrative support for Sales and Service activities, ensuring a seamless experience by addressing customer needs, resolving inquiries, and maintaining clear communication. By managing order statuses, repair updates, and service requests, this role ensures that both customers and internal staff receive timely and accurate information, enhancing overall satisfaction and operational efficiency.
Key Responsibilities:
Serve as the primary point of contact for customers, handling non-product related inquiries such as order status, repair updates, quotes, and payments.
Ensure the accuracy of customer quotes, confirming details such as prices, terms, and shipping information.
Convert verified quotes into orders upon receiving and confirming the customer's purchase order.
Generate accurate invoices and ensure they are delivered to customers within the correct timelines.
Proactively communicate with customers regarding delivery updates, purchase order changes, and other relevant information.
Coordinate the processing of service orders for repair shipments and subcontracting, managing incoming repairs and updating databases as needed.
Assist both Inside and Outside Sales Representatives with maintaining and updating the C4C database.
Support quote generation with guidance from Sales teams.
Collaborate with Global Manufacturing Plants to ensure timely product delivery, escalating delays or issues as needed.
Provide Sales Engineers and Managers with requested data and information.
Perform additional tasks as required to support the department and enhance service delivery.
Qualifications:
High school diploma or equivalent.
Two or more years of experience in customer service or a related field.
Familiarity with Export Compliance Procedures.
Ability to interpret shipping manifests, packing sheets, and other documentation related to incoming goods.
Knowledge of transducers and related electronics.
Proficient in Microsoft Office Products.
Strong organizational skills.
Experience with ERP and CRM databases.
Excellent written and verbal communication skills.
Physical requirements: ability to sit at a desk 80% of the workday; ability to use a computer for 80% of the workday; ability to lift 50 lbs.
Why Kistler?
At Kistler, we value your expertise and offer opportunities for professional growth in a global environment. Our competitive benefits package includes:
Medical, dental, vision, life, and disability coverage
401(k) plan with a 4% company match
Generous personal and vacation time
Join a team that's shaping the future of measurement technology. We look forward to meeting you!
Kistler Instrument Corporation is an Equal Opportunity Employer.
Retirement Plan Services Associate
Customer service supervisor job in Southfield, MI
Job Title: Retirement Plan Associate
Work Environment: Hybrid (3 days onsite, 2 days WFH after training)
Training: 8 weeks onsite
Equipment: Laptop provided
Job Summary
The Retirement Plan Associate will support the Retirement Plan Services department by processing forms and performing basic transactions such as rollovers, internal transfers, and death certificates. This is primarily a back-office role with minimal phone interaction.
Must-Haves
Candidates must be local to St. Petersburg, FL; Southfield, MI; or Memphis, TN.
Potential for full-time conversion based on performance, attendance, and headcount.
At least 2 years of recent experience in financial services, ideally retirement planning OR recent graduates with a Bachelor's in Finance or related field and some professional experience.
Experience using CRM software preferred.
Call center experience preferred.
Strong data entry skills with high attention to detail.
Alpha-numeric data entry assessment required: Minimum 5500 KPH and 85% accuracy. Include scores on top of resume.
Clear and professional written and verbal communication skills.
Ability to navigate multiple systems using dual monitors.
Proficient in Microsoft Office Suite (Excel, Outlook, Word).
Quick learner with ability to apply multiple processes simultaneously.
Proven reliability with minimal attendance/tardiness issues.
No upcoming time-off needs during the first few months (busy season).
Key Responsibilities
Respond to email inquiries regarding issues.
Process forms and perform basic transactions (rollovers, transfers, death certificates).
Diagnose issues and provide client-driven solutions that meet IRS regulatory requirements.
Interpret rules and regulations and apply retirement plan knowledge.
Conduct audits of account activity to ensure compliance.
Review client requests for corrections and guide branch personnel on resolution.
Maintain knowledge of retirement plan rules and regulations through training and resources.
Communicate and resolve issues with internal departments.
Review daily productivity reports to evaluate performance.
Experience Level
Entry Level
Job Type & Location
This is a Contract position based out of Southfield, MI.
Pay and Benefits
The pay range for this position is $23.00 - $23.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Southfield,MI.
Application Deadline
This position is anticipated to close on Dec 22, 2025.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Customer Service Delivery Advocate
Customer service supervisor job in Swartz Creek, MI
We're looking for Customer Advocates with at least 2 years of customer-facing experience to build an exciting career at Carvana - the fastest-growing used automotive retailer in U.S. history and one of the four fastest companies to make the Fortune 500!
Whether it's delivering happiness to customers on the driveway or getting involved in the local community, our Customer Advocates are leading the charge in reintroducing happiness into the car-buying process. Ready to join the 'Hauler-Life'?
Shift Requirement: The hours for this position are from 7am - 5pm, 9am - 7pm or 11am - 9pm. We ask that team members be available to work 7 days a week. Days off will rotate between weekdays and weekend days.
Unlock Your Earning Potential!
We offer a competitive starting hourly rate of $17/hr with significant growth opportunities based on performance. You can boost your earnings within a short timeframe:
Pay Range: $17-$19 hourly
Starting Pay: $17/hr
At 3 Months: $17.50/hr
At 6 Months: $18/hr
In your first year, you can progress from $17/hr to $19/hr through our performance-based Careers Not Jobs program, which provides four merit opportunities annually. As part of this program, eligible team members can enjoy an additional $0.50 increase in their pay every 90 days.
And that's not all! Market Operations may offer other performance-based incentive programs specific to your location, potentially unlocking even greater earnings.
Benefits + Perks:
We continually invest in our team members' success because when our team members grow, we grow. Here is how we invest in you:
Compensation: Competitive, Performance-Based Compensation PLUS 401(k) with Carvana match, opportunity for overtime during busy seasons
Fast Track Advancement Opportunities: Stellar performers achieve higher pay rates sooner based on performance. Hard work and stellar performance won't go unnoticed.
Health & Wellness: 100% Company Paid Healthcare Premiums plus Dental + Vision benefits. Wellness program to support mental, physical and financial health. We know pets are family too! Benefit from our pet care savings program to keep your furry friends healthy and happy.
Time Off & Work-Life Balance: Generous paid time off (13 days for the first year, increases to 20 days thereafter)
Education Support: We support you depending on where you are at in your education journey - if you are looking to pursue a bachelor's degree, we offer tuition reimbursement. And if you already have your bachelors degree we have a student loan repayment program!
Equity: Carvana Shares is something that we grant to our team members on an annual basis where you get to be an 'owner' in the company. We also offer an Employee Stock Purchase Plan discount!
Professional Development: Extensive internal growth and professional development opportunities
And more!
About the Role:
We're looking for enthusiastic, energetic, and self-motivated team players with at least 2 years of customer-facing experience to:
Deliver vehicles straight to customers' doors with our custom car haulers (don't worry - a commercial license is not required to drive the hauler and you will receive ample training)
Frequently load/unload vehicles onto the hauler (this part does require getting physical!) and regularly inspect the car-hauler to make sure the vehicle maintains safe to drive
Complete customer paperwork and include thorough notes in our customer tracking system
Consistently drive safe and maintain a clean driving record in accordance with Carvana's CMV Driver Qualification policy.
* Candidates must have (or be able to obtain) a Notary in your local jurisdiction within the first 90 days of employment (process sponsored by Carvana). This process may involve satisfying state-specific requirements. For further details, candidates can review their local state notary requirements here: State Notary Requirements .
* Candidates must be able to satisfy state-specific requirements related to access DMV/title and registration systems.
* Illinois, Michigan, Louisiana, and Missouri employees must obtain a Chauffeur's license or any other state specialty license within the first two weeks of employment (process sponsored by Carvana).
* California employees must obtain a Vehicle Verifier license within the first 90 days of employment (Process sponsored by Carvana).
General qualifications and requirements
Ability to perform physically demanding tasks like detailing vehicles and loading/unloading vehicles onto our haulers in indoor and outdoor conditions with occasional exposure to inclement/extreme weather (some markets may require deliveries to be made in the snow, while other markets require deliveries to be made in the summer heat) .
Ability to walk/stand and sustain physical activity for extended periods of time (8+ hours)
Must be able to read, write, speak and understand English
Requires high and low levels of movement with the ability to reach with arms, twist, kneel, crouch, climb, balance, and squat
Requires the grasping, carrying, lifting, pushing, and pulling of items of 50lbs.
Frequent driving requires excellent visual acuity and manual dexterity. Reasonable accommodations may be granted to enable individuals with disabilities to perform the essential functions
Legal stuff
This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Carvana is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. Carvana also prohibits harassment of applicants or employees based on any of these protected categories.
All applicants must pass a drug test and obtain a DOT Medical Card. This role is not eligible for visa sponsorship. Must be at least 21 years of age and possess a valid driver's license. Must be able to read, write, speak, and understand English."
Customs and Foreign Trade Manager
Customer service supervisor job in Southfield, MI
Now hiring! Customs & Froreign Trade Manager Hybrid Work! On-site 3-days/week BASF's Coatings LLC is a global expert in the development, production and marketing of innovative and sustainable automotive OEM and refinish coatings as well as applied surface treatments for metal, plastic and glass substrates for a wide range of industries.
Located at our Southfield, Michigan corporate office, you'll be responsible for all customs and foreign trade topics for our coatings business, interacting with CBP officials, legal counsel, and federal agencies. The position will manage the product classifications and audit BASF import activity.
As a key leader for the EC business in the region, you directly support all US sites and customer locations to ensure ongoing operations and compliance with all customs and legal requirements.
What you'll do:
* Represent BASF in all customs-related matters before CBP.
* Accept personal liability for the accuracy of specific Customs documents and other trade related information
* Serve as BASF's primary interface with CBP officials alongside BASF Legal representatives.
* Ensure accurate classification of all imported products under the HTSUS.
* Assign correct values to imported products for submission to CBP.
* Respond promptly and effectively to all CBP inquiries, both verbal and written.
* Collaborate with internal and external legal counsel on customs issues.
* Interpret and implement both existing and new regulatory requirements from CBP and other federal agencies impacting U.S. imports.
* Advise BASF business units on import planning and regulatory compliance matters.
* Provide guidance to other BASF functional areas (e.g., Tax, Legal) regarding import planning and regulatory concerns.
* Compile and distribute import and export statistics related to BASF activities.
* Oversee CBP programs including duty drawback, Free Trade Agreements, Foreign Trade Zones, and related initiatives.
* Develop and update internal written policies and procedures (such as Desk Manuals) concerning CBP and other regulatory agency requirements affecting import and export activities.
* Conduct regular audits of BASF import operations.
* Advise and assist other BASF global entities on U.S. Customs matters.
* Maintain comprehensive recordkeeping for all BASF import and export transactions.
If you...
* Bachelor's degree in Supply Chain, Business, or a related field.
* 5+ years' experience in customs or foreign trade (preferably in automotive or chemical industries).
* In-depth knowledge of U.S. Customs regulations, import classification (HTSUS), and compliance.
* Proven experience managing CBP programs (duty drawback, Free Trade Agreements, Foreign Trade Zones).
* Strong recordkeeping, audit, and regulatory reporting skills for import/export transactions.
* Ability to advise on import planning, regulatory changes, and compliance for U.S. and global operations.
* Proven skill in developing and updating internal policies and procedures in line with regulatory agency requirements
* Demonstrated project coordination and time management, multi-tasking, and delivering on commitments. Must be comfortable in a dynamic setting with diverse personalities.
Create your own chemistry with you@BASF
At BASF, you will have the chance to do meaningful work towards building a more sustainable future. In addition to competitive compensation and benefits, BASF provides you with access to a wide range of elements to help you be your best. It's what we call you@BASF. We are committed to providing benefits, programs, and opportunities that support our employees' overall well-being, personal growth, and a safe, collaborative, and inclusive work environment.
Just some of the many benefits we offer include:
* Flexible work arrangements whenever possible
* Highly competitive retirement savings plan with company match and investment options
* Well-being programs that include comprehensive mental health support for you and your household family members
* Family forming benefits (fertility, adoption and surrogacy reimbursement, maternity/parental leave, and more)
* Back-up child and elder care with discount programs for families of all ages and stages
* Mentoring and career development opportunities that allow you to share, learn, and thrive
* Matching gifts program that allows you to deepen the impact of your contributions to qualified charities.
* Employee crisis support for when the unexpected happens
* Access to our BASF wine cellar, employee discounts, and much more!
About us
As one of the largest chemical companies in North America we have been finding solutions for your everyday needs and addressing the most complex economic, environmental, and sustainability challenges for more than 150 years!
At BASF we empower our employees with the tools, guidance and opportunities they need to advance and succeed in work and life. Giving you the support you need to be your best and fulfill your personal ambitions is what helps us create chemistry. After all, our success is linked to yours. Whatever path you envision, BASF is a great place to build a rewarding, successful career.
Belong to Something Bigger. #belongat BASF
Privacy statement
BASF takes security & data privacy very seriously. We will never request financial information of any kind via email, private text message or direct message on any social medial platform or job board. Furthermore, we will never send a candidate a check for equipment or request any type of payment during the job application process. If you have experienced any of the above, please contact ************* to report fraud.
Equal employment opportunities
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, age, citizenship, color, religion, sex, marital status, national origin, disability status, gender identity or expression, protected veteran status, or any other characteristic protected by law.
Applicants must be currently authorized to work in the United States on a full-time basis.
Customer Engagement Manager - 100% Commission (TSG-5019)
Customer service supervisor job in Lansing, MI
Job DescriptionAbout The Strickland Group The Strickland Group is a family-driven, vision-first agency backed by a major national carrier. We combine modern tech, AI-assisted systems, and human connection to change how families protect their future. Our mission is simple: serve people and leave them better than we found them. Why this role is different This isn't a corporate seat - it's a pathway to ownership. You'll build your own business & develop a book of business, lead a team, and scale your income based on performance. No cold calls. No chasing. You'll work warm, qualified clients who've already requested help. What you'll do Master our systems and product suite to deliver first-class client experiences. Follow up with warm leads and prior client inquiries (we provide high-quality leads). Meet clients virtually (Zoom / phone) and guide them through the protections that build generational wealth. Manage your client communication and relationship lifecycle. Build a personal brand and scale your book - recruit and lead a team when ready. Hit performance goals to unlock promotions, leadership roles, and revenue-share opportunities. Maintain licensing, contracting, and compliance for your market. Attend weekly virtual training and leadership development. Who you are You want to build and own something - not just collect a paycheck. Entrepreneurial mindset: you plan, execute, iterate, and refuse to be average. Strong communicator - phone and video-first comfort. Organized, self-motivated, and tech-savvy. Preferably 2+ years in sales, service, or business ownership - but grit and results matter more. Requirements Reliable phone, data, and Wi-Fi. Must pass background check and carrier contracting. Active Life & Health license, or willingness to get licensed (we'll help you in 7-10 days). Compensation & growth Uncapped commission structure + performance bonuses and incentives. Clear path to leadership / territory ownership / revenue-share for top performers. Many of our highest-performing partners create a significant, scalable income by building teams and recurring revenue streams. 100% Commission Perks Remote, flexible schedule (evenings/weekends as client needs require). Comprehensive training and a proven playbook to build your business. Annual all-expense-paid trips for top producers. Discounted health and life coverage options. Leadership development and agent-to-owner transition support.
Inbound Customer Service Reqs (AM is Kristin Mlady)
Customer service supervisor job in Novi, MI
An employer of Insight Global's is looking for onsite inbound CUTOMER SERVICE REPS to sit in the corporate location in Plymouth, MI. The group will be apart of building out a new team for the healthcare company and must have experience in a high call volume call center. The role will receive ~80 inbound calls a day from customers of the healthcare company to help with any questions, technical issues on the systems, and help guide through step-by-step instructions on how to upload documentation to the sites. We are looking for very strong customer service to support patients through uneasy times and will be responsible for working through an intake queue to perform data entry and metric. Sometimes, this role will make outbound calls to customers that need to be called back or to provide further information to complete the patients documents for packages to be shipped directly to their home. It is important that this individual has strong data entry skills and attention to detail. Must be flexible as the schedule may vary.
SHIFT:
Training: Monday-Friday
2-4 weeks
*2-3 weeks onsite training
After Training: (5 Day work week) Monday-Saturday
Between the 8 hours of operations of 8:00 AM EST-8:00 PM EST
Saturday: 9:00 AM EST - 5:00 PM EST
*Hybrid schedule after training - 1 week onsite and 1 week remote
We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form (****************************************** Og4IQS1J6dRiMo) . The EEOC "Know Your Rights" Poster is available here (*********************************************************************************************** .
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: *************************************************** .
Skills and Requirements
*THIS POSITION SITS ONSITE FULL TIME IN PLYMOUTH, MI.
-1-3+ years of experience in an INBOUND customer service role with recent call center experience
- Strong data entry/ typing experience
- Experience with 3 computer screens (2 monitors and 1 laptop) -- all equipment provided
-Proven record of good attendance
-Proven customer service skills in previous experiences
Customer Service Vending Solutions
Customer service supervisor job in Saginaw, MI
AFC Industries is a dynamic organization dedicated to providing supply chain management solutions for fasteners and assembly components to original equipment manufacturers, assembly plants, and other users of these products.
We support a diverse industry base of manufacturers across a broad range of industries. Our experienced team has a proven track record of helping manufacturers and assemblers reduce cost, improve quality, and increase efficiency.
We are A Company Culture Devoted to Innovation & Improvement
AFC provides localized expertise to customers in particular industries and geographies. We don't have a traditional hierarchical management structure where everyone simply "reports up." Instead, our company is made up of on-the-ground experts operating in an entrepreneurial fashion with the backing and support of an enterprise-grade organization.
Sharing cultural values breeds consistency and quality throughout our organization. Collectively, we are committed to a simple management approach, which influences our company culture and our management style.
Customer Service Vending Solutions
Primary Responsibilities:
Receive all tooling into P21 for location. (Purchase orders, RMA's etc.).
Put away all tooling received into P21 in location. (PO Receiving Report).
Responsible for the whereabouts of all in stock tooling at location. All inventory should be assigned to a bin/location.
Set up and delete bin locations for all in stock tooling in location.
Perform all shipping functions. (Maintaining the quality and 100% accuracy of all outgoing shipments.)
Greet customers and ensure a great customer experience.
Maintain the Issues shelf daily and follow up weekly with outstanding issues that need resolution. (Nothing comes in w/out paperwork).
Assist in the speedy resolution of all shipping & receiving inquiries.
Crosstrain with the warehouse manager to ensure warehouse standards and workflow.
Collect / maintain inventory for regrind purposes as well as sending out any items that need to be ground.
Print incoming transfers for backorder items daily.
Perform weekly cycle counts on back up inventory.
Load vending machines as needed.
Qualifications and Requirements:
H.S. Diploma
Preferred Skills:
Microsoft Office: Outlook, Excel, Word
Basic computer skills
Organizational skills
Team Player
Exceptional written and verbal communication skills
Job Type: Full-time
Schedule:
8-hour shift
Day shift
Monday to Friday, 7:30-4:30PM
Work Location: In-person, Saginaw, MI
Hourly Pay: $18.00-22.00
Benefits:
401(k)
401(k) matching
Dental insurance
Flexible spending account
Health insurance
Life insurance
Paid time off
Vision insurance
We are an AA/EEO/Veterans/Disabled employer.
#AFC123
Application Engineering / Customer Service Manager
Customer service supervisor job in Livonia, MI
The Application Engineering / Customer Servce Manager is directly responsible for managing, overseeing and coordinating of all day-to-day distribution activities, customer service and engineering operations. These duties include managing Customer Service Representatives and Application Engineers. This position will partner with the other managers in the branch to jointly lead all activities efficiently and effectively. This position will also partner with other locations Operations/Customer Service Managers to ensure consistency and efficiency across the company.
Essential Duties and Responsibilities:
Prioritize, schedule and delegate work assignments, and directly supervise day-to-day Michigan customer service and engineering operations to ensure the meeting of revenue and profit goals. Ensure that all groups meet their performance expectations and work within their budgetary constraints.
Develop a strong relationship with our top customers to create a platform for an open dialog of communication.
Assist Customer Service Representatives and Application Engineers in their daily activities to meet customers deadlines.
Learn the basics and the application of all of our products so support can be provided to direct reports.
Process orders and quotes as necessary to assist in timeliness.
Work with Director of Engineering, Program Manager, and Warehouse Manager to determine proper fluid fill spare parts part numbers and process quote to customer.
Oversee and ensure all invoicing is carried out each month at the branch.
Assist VP Operations in the development of short term and long-range strategies, plans, and budgets based on corporate goals and growth objectives.
Review ongoing performance results to targets, activity reports to measure productivity and identify areas needing cost reduction or process improvement. Ensure that all reports are accurate and up to date.
Assist in establishing and implementing departmental policies, goals, objectives and procedures that will maximize revenue and increase efficiency.
Partner with VP Operations to coordinate financial or budget activities to fund operations, maximize investments, or increase efficiency.
Coach and develop staff to enhance the effectiveness of employee performance in achieving the goals and objectives of the company.
Identify and recommend development plans for Customer Service Representatives and Application Engineers in the branch.
Partner with Warehouse Manager to manage the movement of goods into the production facility to ensure efficiency and effective use of resources and space and maintain a safe work environment in operations.
Work with Materials Manager on inventory and slow-moving inventory contests, returns, and improvement opportunities.
Partner with the Sales Manager and Business Developer to support each other's teams, strategic opportunities, and working through day-to-day challenges to achieve the overall goals and objectives.
Partner with Operations/Customer Service Managers from the other branches to develop and implement operations strategies to improve execution, provide additional value to customers in a cost-effective manner, and implement best practices across all branches.
Evaluate staff's work performance through semiannual reviews.
Make recommendations for wage adjustments, addressing performance issues, and hiring and firing of personnel.
Ensure the training of new and existing employees on the procedures, processes and methods required to achieve organization standards for quality, quantity, and safety.
Assist in the planning and executing of product training requirements for new and existing employees to achieve multiple employees on your team obtaining expert knowledge of our major products.
Other duties and responsibilities that management may deem necessary.
Education/Skills/Experience
Required:
Three to five years previous customer service and engineering management experience
Bachelor's degree in related management field or equivalent experience
Strong communication skills, written and verbal
Strong analytical, numerical and reasoning abilities
Experience in customer interactions and relationships
Leadership Orientation- Actively seeks ways in which to act as a role model, guide, develop and mentor others
Initiative- Engages in proactive behavior and ability to take action with minimum direction
Adaptability- Responds effectively to changes
Excellent Microsoft Office skills
Preferred:
Industrial distribution experience
Inventory management experience
Product knowledge
Customer Service Manager
Customer service supervisor job in Lansing, MI
Description & Requirements Smurfit Westrock (NYSE:SW) is a global leader in sustainable paper and packaging solutions. We are materials scientists, packaging designers, mechanical engineers and manufacturing experts with a shared purpose: Innovate Boldly. Package Sustainably. Guided by our values of integrity, respect, accountability and excellence, we use leading science and technology to move fiber-based packaging forward.
Opportunity summary: As a Customer Service Manager (CSM), you will define the strategy and business plan for front end operations, manage and lead customer service teams, and support strategic initiatives for the plant and the company. As a CSM, you will partner with production, shipping, executive management, and customers to achieve optimal customer satisfaction.
How You Will Impact Smurfit Westrock
* Partner with production, shipping, maintenance, and scheduling teams to review product backlog and production performance to identify opportunities to optimize functional efficiencies
* Review invoicing and A/R communications to proactively identify and resolve discrepancies
* Balance production workload volume across plants in partnership with Production Planners and leadership when appropriate to support customer needs
* Report out production status and forecast daily with production leadership and team to ensure customer needs are being met
* Serve as an escalated point of contact for customer issues by supporting Customer Service Representatives with issue remediation and communication with customers as necessary
* Participate in projects supporting plant and/or companywide strategic initiatives (e.g. margin enhancement efforts, overall equipment effectiveness efforts) by providing critical customer service expertise and insight to inform decisions and recommendations
* Continuously communicate with Customer Service Representatives, manufacturing partners, and sales to align on the current state and ensure operational efficiencies are achieved to meet customer needs
* Provide ongoing coaching and feedback to Customer Service Representatives to enhance their performance and support their career growth and objectives
* Conduct annual performance reviews to drive enhanced performance and build capability in team of Customer Service Representatives
* Coach and guide Customer Service Representatives to effectively support customers and resolve customer issues
* Lead training for customer service representatives on specific topics or best practices to enhance their understanding and performance
What You Need To Succeed
* High School diploma or G.E.D. required; degree is preferred
* Must have 5+ years of customer service-related work experience
* Previous experience in manufacturing industry is preferred
* Ability to drive organizational change, requiring strong leadership, change management expertise, and the ability to motivate and guide teams through transitions, ensuring successful implementation and adoption
* Proven track record of building relationships, customer service, and negotiations
* Ability to adapt communication and interpersonal style to engage and influence a variety internal and external partners
* Inspire others to develop themselves and seek out continuous learning opportunities by serving as a coach, role model, and mentor
* Demonstrate a customer-oriented mindset and ability to operate with customers' best interests in mind Strong written and verbal communication skills to understand requests and problems, inform on status, and negotiate solutions
* Ability to simplify and solve simple to complex issues with focus on root cause and quick solution development
* Demonstrate collaboration and teaming skills across functions to resolve issues and achieve organizational goals
What We Offer
* Corporate culture based on integrity, respect, accountability, and excellence.
* Comprehensive training with numerous learning and development opportunities.
* An attractive salary reflecting skills, competencies, and potential.
* Benefits package to include medical, dental, vision, life insurance, 401k with match, tuition reimbursement, employee discounts, employee referral bonus, and much more!
* A career with a global packaging company where Sustainability, Safety and Inclusion are business drivers and foundational elements of the daily work.
Candidates are required to undergo a drug screening after receiving a conditional job offer, but before starting employment.
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.
Cookie Baker and Customer Service Night Shift
Customer service supervisor job in Brighton, MI
This is for the night shift with typical hours 6pm-12am, but we're flexible!
Monday-Thursday expect to close at 11pm. Friday and Saturday close at midnight.
This is for the NEW Crumbl Cookies store in Fenton! We expect the store to open in September!
Come make cookies every day- our bakery smells amazing! The time goes by quickly because we are a very busy store and there is always something to do. We need help to weigh and shape dough, bake the dough and frost/decorate the cookies after they come out of the oven. If you are someone who pays attention to the small details, this job is for you! We want our cookies to look just as advertised. We are an open bakery so keeping things clean as we bake is especially important.
Bakers will be cross-trained so they also interact with customers and fill orders. We love seeing some of the same happy customers every week. People who come to buy cookies are excited and happy to be in our store. We get to chat with
customers and make their day!
Many of our bakers have no previous baking experience but enjoying baking is a plus! We have many shifts available from 5am to midnight Monday through Saturday so we can accommodate many schedules as well as full or part time. We are busiest on weekends! Hiring immediately!
Customer Experince
Customer service supervisor job in Warren, MI
Marshalls
At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you're working in our four global Home Offices, Distribution Centers or Retail Stores-TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you'll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family-a Fortune 100 company and the world's leading off-price retailer.
Job Description:
Opportunity: Grow Your Career
Responsible for promoting an excellent customer experience. Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs. Leads by example by engaging and interacting with all customers, and maintaining a clean and organized store. Role models outstanding customer service.
Creates a positive internal and external customer experience
Promotes a culture of honesty and integrity; maintains confidentiality
Takes an active role in training and mentoring Associates on front end principles
Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
Addresses customer concerns and issues promptly, ensuring a positive customer experience
Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
Provides and accepts recognition and constructive feedback
Partners with Management on Associate training needs to increase effectiveness
Ensures adherence to all labor laws, policies, and procedures
Promotes credit and loyalty programs
Supports and participates in store shrink reduction goals and programs
Promotes safety awareness and maintains a safe environment
Other duties as assigned
Who We're Looking For: You.
Available to work flexible schedule, including nights and weekends
Strong understanding of merchandising techniques
Capable of multi-tasking
Strong communication and organizational skills with attention to detail
Able to respond appropriately to changes in direction or unexpected situations
Team player, working effectively with peers and supervisors
Able to train others
1 year retail and 6 months of leadership experience
Benefits include: Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. Those who meet service or hours requirements are also eligible for: 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; adoption assistance. All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time. Contact your TJX representative for more information.
In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.
Applicants with arrest or conviction records will be considered for employment.
Address:
8359 12 Mile Rd
Location:
USA Marshalls Store 0850 Warren MIThis position has a starting pay range of $13.48 to $13.98 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.
Patient Financial Services Supervisor
Customer service supervisor job in Flint, MI
GENERAL SUMMARY: Supervises and coordinates work assignments related to back-end billing functions, including facility third-party payer billing, insurance, and self-pay follow-up, cash operations, and denial management. Plans, controls, and implements departmental policies and procedures to affect the orderly flow of accounts from Discharge Not Billed (DNB) to payment in full. Participates in quality assessment and continuous quality improvement activities. Performs all job duties and responsibilities in a courteous and customer-focused manner according to the Hurley Family Standards of Behavior.
SUPERVISION RECEIVED: Works under the general supervision of the departmental director or designee who assigns and checks work for conformance with established policies and procedures.
SUPERVISION EXERCISED: Exercises full supervision over personnel engaged in billing, collections, cash posting, and activities and maintenance of related work records.
MINIMUM ENTRANCE REQUIREMENTS:
Associate's degree in Business Administration or related field and three (3) years of experience in one or combination of the following areas (additional experience, as described may be substituted for required education on a year-for-year basis):
inpatient and/or outpatient electronic claims processing
UB-04 billing procedures for third-party carriers in a hospital setting
credit, collections, and patient accounting in a financial or medical care setting, involving work with external collection agencies and/or counseling on credit assistance
Knowledge of inpatient and outpatient billing procedures for third party carriers and managed care.
Knowledge of medical terminology and procedures as related to hospital billing codes.
Knowledge of electronic and UB-04 computerized billing systems NUBC guidelines and inpatient/outpatient hospital reimbursement methodology.
Knowledge of Fair Debt Collection practices and collection laws of the State of Michigan.
Knowledge of Federal and State laws regarding dissemination of patient medical and billing information.
Ability to establish and maintain effective working relationships exercising courtesy and tact with physicians, patients, medical center staff, outside agencies, and the general public.
PREFERRED QUALIFICATIONS:
Working knowledge of Epic Revenue Cycle applications: Resolute Hospital Billing, Resolute Professional Billing, Cadence, Grand Central or Single Business Office.
Supervises, coordinates, and participates in regular, ongoing revenue cycle operation activities for assigned patient financial services area. Ensures activities are in accordance with medical center policies, third party payer mandates, and statutory laws.
Develops staffing and work schedules for in-office, hybrid, and remote personnel. Approves leaves, vacations, personal days, and overtime. Accurately computes and initiates payroll data.
Interviews, hires, evaluates, disciplines, and, when necessary, recommends discharge of staff. Completes performance reviews in timely manner. Answers grievances at first step. Completes time management reports and provides employee productivity feedback in timely and consistent manner.
Identifies, plans, and assists in orientation, training, and in-service/continuing education. Assists with identifying training needs and coordinates with the department trainer to develop and conduct training programs, including on-the-job training.
In coordination with departmental managers, plans goals and objectives to accomplish agreed upon departmental goals in areas of responsibility. Plans and implements systems and procedures for goal attainment. Promotes and supports processes, programs, and methods to enhance the quality of service.
Coordinates and facilitates team meetings. Ensures meeting notes are thorough and complete. Provides information for and coordinates special projects/activities within the area assigned.
Maintains efficient billing flow, productivity, and customer satisfaction standards. Troubleshoots and resolves computer-related problems.
Monitors accounts and initiates prompt follow-up action on aged AR to third parties. Actively reduces the time span from services provided to the date paid. Proactively monitors denials and escalates denial trends to revenue cycle leadership, payers, and departments. Reviews denial data, performs root cause analysis and recommends system and/or workflow optimization.
Coordinates and manages receivables to assure that all accounts have appropriate (in compliance) billing and collection activity according to standards outlined in Hurley Standard Practices, insurance contracts, HMO contracts, or federal/state regulations.
Supervises preparation of departmental reports, records, and statistics. Computes and maintains departmental reports including management reports regarding productivity and performance standards.
Confers with departmental managers and supervisors to resolve accounts with outstanding balances, to understand the cause of account adjustments prior to approval, and to improve issues related to self-pay or managed care, such as charity care, ineligibility, and invalid/absent authorizations/referrals. Identifies and resolves problems relating to charge capture and late charges.
Makes recommendations for system process improvements by actively monitoring billing and reimbursement activities. Communicates recommended changes by providing thorough, complete, and sufficient information and supporting documentation to maintain or improve billing and reimbursement efficiency.
Meets regularly with third party payer representatives or vendors to present and resolve reimbursement, billing, and claim issues as well as communicates departmental objectives as necessary.
Coordinates, monitors, refers, and recommends legal action/activity for uncollectible or aged accounts, bankruptcy proceedings, liens, and estates with Financial Counselors, legal collection specialists, revenue cycle attorneys, or external collection agencies as appropriate and necessary.
Performs other related duties as required. Utilizes new improvements and/or technology that relate to job assignment.
Auto-ApplyCustomer Service Manager
Customer service supervisor job in Livonia, MI
Responsive recruiter Benefits:
401(k)
401(k) matching
Dental insurance
Employee discounts
Health insurance
Paid time off
Vision insurance
Nino Salvaggio is currently looking for a Customer Service Manager to work in our Livonia location projected to open Fall 2025. Training will be conducted in our other metro Detroit locations (Troy, Bloomfield Twp, Clinton Twp, St Clair Shores).
RESPONSIBILITIES:
Effectively direct and supervise all functions and activities of the front end department and personnel.
Develop and implement plans and department goals for maximizing sales, gross profits and overall results in the department.
Direct work flow in the department and coordinate activities to ensure excellent customer service and minimal wait times.
Adhere to all local, state and federal health and labor laws, OSHA regulations and EEOC requirements ensuring that the work environment is safe and free from discrimination and harassment.
Develop associates within Interview, hire, train and develop a productive team of associates department through training, supervision, delegation and appropriate rewards and discipline.
Balance cash receipts or trouble shoot errors or discrepancies in cash or column balances.
Ensure all associates adhere to proper procedure and customer service standards.
Maintain effective work schedules for front end personnel to meet business volume and traffic flow requirements including monitoring time and attendance.
Maintain good communications in the store and throughout the organization.
Address all customer and employee complaints promptly and efficiently.
Follow and ensure compliance of all established company Alcohol Sales guidelines, and all Federal, State, Local and County Alcohol Sales laws and ordinances.
Motivate associates to achieve company sales and customer service goals.
Assist cashiers and customers with refunds, over rings and other transactions requiring supervisory approvals or overrides.
Ensure favorable department image to customers by maintaining a clean, attractive and friendly department.
Approve customer checks and assist customers with courtesy check cashing application forms.
Ensure all funds, monies, media, active gift cards, change orders, deposits, etc. are properly secured at all times.
Ensure return to stock items are handled in a prompt and orderly manner with the most immediate attention given to refrigerated and other perishable items.
Other duties as assigned.
QUALIFICATIONS:
Previous customer service management experience, required.
Cash management experience, required.
Must be able to work early mornings, nights and weekends.
Must have reliable transportation.
High school diploma or GED, required.
Demonstrate excellent team building skills.
Excellent communication - able to communicate effectively with department employees and customers.
Must be able to stand and/or walk for 8 or more hour periods.
Must be able to regularly bend, lift and/or move 25 pounds.
BENEFITS:
Health
Dental
Vision
Short term disability
Accident
Hospitalization
Critical illness
Cancer
Life insurance
Flexible spending
Education reimbursement
401K match
Employee discount
Company paid life insurance policy
Company paid LTD policy
If you are interested in this position, please follow the 2 step application process which includes a formal application after some initial questions. EOE Compensation: $19.00 - $21.00 per hour
Every successful company is built on a core principle. At Nino Salvaggio International Marketplace, it's
Family
. From the actual Salvaggio family that created our store in 1979, to the family of thousands who staff our four locations in Metro Detroit, to the families we serve as customers every day.
So whether you love working with customers or thrive in a kitchen environment, whether you know fresh produce or cash registers, whether you've graduated high school or learned a trade, it doesn't matter. If you want a job, chances are you've got family waiting for you at Nino's.
Troy • Clinton Twp. • St. Clair Shores • Bloomfield Twp.
Auto-ApplyCustomer Service Manager - Medical Supplies
Customer service supervisor job in Wixom, MI
Job DescriptionDescription:
J&B Medical's Customer Service Team is growing! We are adding an additional Customer Service Manager to our Wixom Team! Do you have Call Center Management Experience?
****
We are a Prescription Medical Supplier accepting many private insurances as well as multi state insurance.**
The Customer Service Manager oversees the effective day-to-day operations of the Customer Service department, with emphasis on mentoring subordinates and identifying and implementing opportunities for process improvement as well as coordinating with staff, patients, providers, insurance companies, and clinics to provide through explanation of insurance guidelines for obtaining durable medical equipment/supplies and accurate billing support.
Requirements:
Provides guidance to Team Leaders and Senior Team Leaders through customized coaching and mentoring on people management issues, to ensure the ongoing effective delivery of service within departments.
Reviews departments' productivity and workflow and addresses any obstacles to ensure that obligations to providers, clients and partner organizations are met and high quality, timely assistance is provided at all contact points.
Develops communication solutions, such as web pages wikis, etc.
Collaborate with the Billing department to create and implement solutions in Customer Service that result in more successful collection efforts.
Collaborates with purchasing & pricing leaders to find ways to meet client needs within profitability constraints.
With Sr. Customer Service Manager and our Customer Service Director, provides input on prospective business initiatives. Identifies and implements practical procedures to address challenges of new business initiatives.
Intervenes as needed when customer service challenges escalate and must be addressed at higher level.
Monitors' compliance and ensure risk assessments are done and training is provided, both as needed and required.
Supervisory Responsibilities
With the Sr. Customer Service Manager and/or the Customer Service Director, the DME Customer Service Manager directly supervises the Team Leaders and Senior Team Leaders and oversees a customer service group of people who perform complex work.
Position Type
This is a full-time in office position, with the expectation of maintaining a regular work schedule Monday - Friday. Occasional evening and weekend work may be required.
Must be comfortable working full time in Wixom, Michigan
No remote or hybrid
Monday- Friday days
Start time no earlier than 8:00 am
End time no later than 6:00 pm
Required Education and Experience:
Bachelor's Degree or equivalent experience.
5+ years of leadership experience in a fast-paced environment. Call Center preferred.
3+ years of managing groups of ten or more employees
Healthcare, Medical Supply or Insurance industry experience.
Medicare and or Medicaid is a plus
Preferred Education and Experience:
Advanced understanding of insurance guidelines and billing.
7 to 10+ years previous experience with DME software with ability to adapt to multiple systems.
Perks!Health, Dental and Optical after 30 days!PTO, Holiday Pay, 401K & FSA!Employee discounts including J&B Home, J&B Pet Meds & J&B Pets!
Mail & Print Services Supervisor - Intermediate
Customer service supervisor job in Auburn Hills, MI
The Mail and Print Services Supervisor is responsible for managing the daily operations of mailroom and print services, ensuring efficient, accurate, and timely service delivery. This role includes supervising union -represented employees, overseeing timekeeping and attendance, and coordinating with internal departments and external vendors to support facility -wide communication and documentation needs.
Key Responsibilities:
Mail Services:
• Oversee all incoming and outgoing mail operations, including USPS, courier, and interoffice deliveries.
• Support daily and weekly mail deliveries to (16) local locations including mail pick -up from (4) local post offices.
• Monitor USPS postage accounts for recall mail and postage, including PO Box payments.
• Responsible for the use and scheduling of the maintenance for (2) company car vehicles assigned to the mailroom.
• Ensure compliance with postal regulations and internal policies.
• Manage mailroom equipment, supplies, and vendor relationships.
• Support bulk mailings and special delivery requests.
Print Services:
• Supervise print production including copying, scanning, and finishing services for headquarters and local plants
• Oversee departmental print requests to ensure timely, high -quality output.
• Responsible for leased equipment contract and maintenance on the related equipment.
• Coordinate with external vendors for large -scale or specialty print jobs.
• Monitor and update the online print shop order page to keep competitive services and pricing.
Supervisory & Administrative Duties:
• Supervise union employees, ensuring adherence to work rules, schedules, and performance standards.
• Manage timekeeping, attendance tracking, and payroll inputs for assigned staff.
• Conduct regular team meetings, training, and performance evaluations.
• Address employee concerns and escalate issues as needed in accordance with labor agreements.
RequirementsRequirements:
• Bachelor's degree required (business, etc)
• 3-5 years of experience in mailroom, print services, or related operations.
• Prior experience supervising union -represented employees strongly preferred.
• Strong organizational, leadership, and communication skills.
• Proficiency with office equipment and basic computer applications.
Preferred Requirements:
• Graphic design experience with digital print production knowledge.
• Familiarity with timekeeping systems.
• Ability to manage multiple priorities in a fast -paced environment.
• Knowledge of sustainability practices in print and mail operations.
SUPERVISOR OF OUTPATIENT SERVICES - CCIS
Customer service supervisor job in Flint, MI
Job Description
$5000 SIGNING BONUS
Come join our team and make a difference in the lives of those in our community! Genesee Health System (GHS) is looking for energetic and caring people to join our dynamic clinical team.
We value our staff and think they deserve the best! Medical, vision and dental benefits available upon hire at no premium for our staff and their dependents. We also provide an annually loaded HSA of up to $2,300, a 5% match towards your retirement, generous paid time off (40 hours upon hire; 19 ½ days per year) AND 13 paid holidays.
Minimum Requirements:
Educational Requirements
License Requirements
Year(s) of Experience
Master's in Social Work
Michigan Master's Level Social Worker (LMSW) credential, Clinical
Three (3) years of clinical experience in the treatment of adults and children with mental illness, developmental disabilities, substance abuse, and/or co-occurring disorders. Willing and able to provide supervision of LLMSWs and LLBSWs.
Master's in Counseling or related field such as Psychology or Social Work.
Michigan Licensed Professional Counselor (LPC) credential
Three (3) years of clinical experience in the treatment of adults and children with mental illness, developmental disabilities, substance abuse, and/or co-occurring disorders.
Must meet one (1) of the following requirements:
LPC started acting as a counseling supervisor for the first time on or before January 1, 2013, has completed training the function of counseling supervision, and acquired not less than 3 years of post-master's practice in counseling.
LPC started acting as a counseling supervisor for the first time after January 1, 2013, and before May 5, 2022, has completed training in the function of counseling supervision that satisfies the requirements of R 338.178 (2) of the Counseling Administrative Rules, and acquired not less than 3 years of post-master's practice in counseling.
LPC started acting as a counseling supervisor for the first time on or after May 5, 2022, completed training in the function of counseling supervision that satisfies the requirements of R338.178 (2) of the Counseling Administrative Rules, and acquired not less than 5 years post-master's practice in counseling.
LPC currently holds the Approved clinical Supervisor (ACS) credential from the CCE.
Additional Requirements:
Knowledge of a variety of evidenced based practices;
Michigan Certification Board for Addiction Professionals (MCBAP) credential of Certified Clinical Supervisor (CCS) or Certified Advanced Alcohol and Drug Counselor (CAADC) OR obtain a development plan within 3 months of hire.
Must be willing to work flexible hours including evenings, weekends, and holidays.
As THIRD PARTY insurance may be billed by this position in accordance with professional scope of
practice, employee must meet and retain 3rd party payer requirements.
Must obtain/ retain MDHHS qualifications as a Child Mental Health Professional.
Must have a valid Michigan driver's license, current automobile insurance and own transportation or the
use of a vehicle during working hours.
Must have the ability to physically perform the tasks.
Essential Physical Demands:
Vision - Position requires the ability to visually assess details at both near and far distances, as well as to perceive depth and spatial relationships with or without reasonable accommodations.
Hearing - Position requires the ability to receive and respond to verbal communication with or without reasonable accommodations.
Lifting, Standing, and Walking With or Without Reasonable Accommodations:
Position requires the ability to lift up to 35lbs on an occasional basis
Position requires the ability to regularly stand for extended periods of time
Position requires the ability to walk at a minimum of 35% up to a maximum of 65%
Position will require the ability to occasionally stoop, bend, or reach to perform work tasks with or without reasonable accommodation
Position must be able to perform tasks requiring manual dexterity, including the use of hands and fingers for handling, grasping, typing, writing, or operating equipment with or without reasonable accommodation.
Preferences:
Training and/or certification in evidence-based practices.
Minimum of 1 year previous supervisory experience.
MCBAP Certified Clinical Supervisor Credential or registered CCS Development Plan.
Shared Services Supervisor
Customer service supervisor job in Southfield, MI
Job SummarySupervises workers and tasks in the organization's accounts payable and accounts receivable functions.Job Description
Key Accountabilities
Coordinate and manage / supervise employees performing activities related to centralized:
Cash disbursements and any related troubleshooting
Vendor invoice entry and any related inquiries or adjustments
Centralized cash applications
Master data maintenance (including parameter and control tables where applicable)
Sales and use taxes
Tax return compliance and reconciliation, exemption certificates, Forms W-9, tax rate database, general ledger account reconciliations, audit management and coordination
Form 1099 processing and compliance
Other regulatory / tax filings as required
Internal, external and regulatory audit requirements as assigned
Develop and maintain MS/SharePoint site as necessary
Monitor and report key processing indicators related to shared service environment
Participate, as necessary, as a subject matter expert on SAP ERP process team and business transformation team
Other tasks and responsibilities that are relevant to this activity
Manage the day-to-day outsourcing relationship with an internal offshore service provider, including communication, performance, risk, and continuous knowledge transfer
Perform corporate liaison role to ensure coordination of activities amongst business units, credit departments, internal auditors, external auditors, regulatory auditors, customers and suppliers.
Meet TKMNA Employee Attributes / Competencies
The above is intended to describe the general content of and requirement for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.
Qualifications:
Minimum Requirements:
Bachelor degree in Accounting
Minimum of 4 years in shared services environment
Three (3) to 4 years in a supervisory or managerial capacity
SAP experience or other integrated system
Strong knowledge of Generally Accepted Accounting Principles
Experience with audit and internal controls
Excellent analytical, communication and leadership skills
Preferred Requirements:
CPA/CMA certification
Experience with MS/SharePoint at administrator level
International accounting experience
Project Management
Experience with HighRadius Cash Application
Experience with Vertex and/or Avalara Tax Software
Benefits Overview
We offer competitive company benefits to eligible positions, such as :
Medical, Dental, Vision Insurance
Life Insurance and Disability
Voluntary Wellness Programs
401(k) and RRSP programs with Company Match
Paid Vacation and Holidays
Tuition Reimbursement
And more!
Benefits may vary based on job, country, union role, and/or company segment. Please work with your recruiter or tk representative for applicable benefits information.
Disclaimer
This is to notify the general public that some individuals/entities are using the thyssenkrupp (“TK”) name, trademark, domain name, and logo without authorization. They are posing as employees, representatives, or agents of TK and its associated/group companies. These individuals/entities are fraudulently offering jobs online through texts, websites, telephone calls, emails, or by issuing fake offer letters. They are also soliciting jobseekers to deposit money in certain bank accounts or providing jobseekers with fraudulent checks to obtain banking information.
TK does not ask, solicit, or accept any monies in any form from candidates, job applicants, or potential jobseekers, who have applied to or wish to apply to TK, whether online or otherwise as a pre-employment requirement. TK bears no responsibility for money being deposited/withdrawn therefrom in response to such fake offers.
TK does not:
1. Send job offers from free email services like Gmail, Rediffmail, Yahoo mail, etc.;
2. Request payment of any kind from prospective jobseekers or candidates for employment;
3. Authorize anyone to collect money or agree to any monetary arrangement in return for a job at TK;
4. Send checks to job seekers; or
5. Make job offers through third parties. In the event TK uses professional recruitment services through a third party, offers are always made directly by TK and not by any third parties.
PLEASE NOTE:
1. TK strongly recommends that potential jobseekers do not respond to such fake solicitations, in any manner;
2. TK will not be responsible to anyone acting on an employment offer that is not directly made by TK;
3. Anyone making an employment offer in return for money is not authorized by TK; and
4. TK reserves the right to take legal action, including criminal action, against such individuals/entities.
TK follows a formal recruitment process through its own HR department and applications are evaluated by its HR department through pre-defined processes. Please visit our official careers website at ******************************** to view authentic job openings at TK.
If you receive any unauthorized, suspicious, or fraudulent offers or interview calls, please email us at **********************************************.
We shall not accept any liability towards the representation made in any fraudulent communication or its consequences, and such fraudulent communication shall not be treated as any kind of offer or representation by TK or its group companies and affiliates.
Auto-ApplyMail & Print Service Supervisor
Customer service supervisor job in Auburn Hills, MI
Mail and Print Services Supervisor
The Mail and Print Services Supervisor is responsible for overseeing daily operations of mailroom and print services to ensure efficient, accurate, and timely service delivery. This role includes supervising union-represented employees, managing timekeeping and attendance, and coordinating with internal departments and external vendors to support communication and documentation needs across the facility.
Key ResponsibilitiesMail Services
Oversee all incoming and outgoing mail operations, including USPS, courier, and interoffice deliveries.
Manage daily and weekly mail deliveries to 16 local locations, including mail pick-ups from four local post offices.
Monitor USPS postage accounts, including recall mail, postage replenishment, and PO Box payments.
Manage scheduling and maintenance for two company vehicles assigned to the mailroom.
Ensure compliance with postal regulations and internal policies.
Oversee mailroom equipment, supplies, and vendor relationships.
Support bulk mailings and special delivery requests.
Print Services
Supervise print production activities, including copying, scanning, and finishing services for headquarters and local plants.
Manage departmental print requests to ensure timely, high-quality output.
Oversee leased equipment contracts and maintenance for all print-related equipment.
Coordinate with external vendors for large-scale or specialty print projects.
Maintain and update the online print shop order page to ensure competitive services and pricing.
Supervisory & Administrative Duties
Supervise union employees, ensuring adherence to schedules, work rules, and performance standards.
Manage timekeeping, attendance tracking, and payroll inputs for assigned staff.
Conduct team meetings, training sessions, and performance evaluations.
Address employee concerns and escalate issues as necessary in accordance with labor agreements.
Requirements
Bachelor's degree required (Business or related field preferred).
3-5 years of experience in mailroom, print services, or related operations.
Prior experience supervising union-represented employees strongly preferred.
Strong organizational, leadership, and communication skills.
Proficiency with office equipment and standard computer applications.
Preferred Qualifications
Graphic design experience and knowledge of digital print production.
Familiarity with timekeeping systems.
Ability to manage multiple priorities in a fast-paced environment.
Knowledge of sustainability practices in print and mail operations.
Mail & Print Services Supervisor
Customer service supervisor job in Auburn Hills, MI
Job Description
The Mail and Print Services Supervisor is responsible for managing the daily operations of mailroom and print services, ensuring efficient, accurate, and timely service delivery. This role includes supervising union-represented employees, overseeing timekeeping and attendance, and coordinating with internal departments and external vendors to support facility-wide communication and documentation needs.
Responsibilities:
Mail Services:
Oversee all incoming and outgoing mail operations, including USPS, courier, and interoffice deliveries.
Support daily and weekly mail deliveries to (16) local locations including mail pick-up from (4) local post offices.
Monitor USPS postage accounts for recall mail and postage, including PO Box payments.
Responsible for the use and scheduling of the maintenance for (2) company car vehicles assigned to the mailroom.
Ensure compliance with postal regulations and internal policies.
Manage mailroom equipment, supplies, and vendor relationships.
Support bulk mailings and special delivery requests.
Print Services:
Supervise print production including copying, scanning, and finishing services for headquarters and local plants
Oversee departmental print requests to ensure timely, high-quality output.
Responsible for leased equipment contract and maintenance on the related equipment.
Coordinate with external vendors for large-scale or specialty print jobs.
Monitor and update the online print shop order page to keep competitive services and pricing.
Supervisory & Administrative Duties:
Supervise union employees, ensuring adherence to work rules, schedules, and performance standards.
Manage timekeeping, attendance tracking, and payroll inputs for assigned staff.
Conduct regular team meetings, training, and performance evaluations.
Address employee concerns and escalate issues as needed in accordance with labor agreements.
Requirements:
Bachelor's degree required (business, etc)
3-5 years of experience in mailroom, print services, or related operations.
Prior experience supervising union-represented employees strongly preferred.
Strong organizational, leadership, and communication skills.
Proficiency with office equipment and basic computer applications.
Preferred Requirements:
Graphic design experience with digital print production knowledge.
Familiarity with timekeeping systems.
Ability to manage multiple priorities in a fast-paced environment.
Knowledge of sustainability practices in print and mail operations.
Airline Service Supervisor
Customer service supervisor job in Lansing, MI
Job Details Avflight Lansing - Lansing, MI Full Time High School/GED Equivalent AnyDescription
General Purpose of Job:
Serves as a working shift Supervisor for daily operations. Directs, trains, and coordinates an assigned shift for services provided to airlines and charter aircraft. Lead by example, exemplifying integrity, professionalism and excellent communication skills. Motivate to achieve results while leading people fairly and with respect. Must be totally committed to the importance of serving the customer and have an excellent customer service focus.
Duties:
Plans, organizes, directs, and participates in the Ramp Services operations for both contracted commercial flights and charter aircraft. Service operations include passenger check-in, security screening; baggage transfers to and from aircraft, aircraft deicing, aircraft cleaning, lavatory services, and aircraft power unit hookups.
Directs and trains assigned Agents. Training includes new employee training and on-going in-service training, including monthly compliance and yearly safety training. Maintains required training records.
Implements departmental policy as directed for operations. Advises the Station Manager on policy issues, including making recommendations and decisions as appropriate and developing more efficient methods of operations as needed.
Coordinates Services activities with air carrier personnel, station managers, and representatives of the Transportation Security Administration (TSA) as required for assigned shift.
Participates in the operation and training of various types of equipment, including, but not limited to, aircraft loading bridges, baggage tugs and carts, belt loaders, electric carts, lavatory carts, portable water carts, air starts, towbars and portable stairs in and around aircraft. Ensures equipment is maintained in good working order at all times.
Ensures compliance with current Federal Aviation Administration (FAA) and TSA security regulations, airline corporate rules and regulations, directives and procedures. Implements necessary changes in operations as directed. Attends regular and as-needed meetings.
Maintains emergency checklists and supplies.
Prepares and submits verbal and written reports related to service activities and Agents as required.
Updates Multi-User Flight Information Display System (MUFIDS) as required.
Coordinates communications between Airport, airline dispatch personnel and flight captain, including, but not limited to, information related to passenger manifests, weight/balance, fueling requirements, on/off times, uplift, flight release and weather packages.
Handles other business related responsibilities involving billing, correcting/updating payment data, collecting payments, cash handling, ordering supplies and other similar duties
Perform other duties as assigned
Qualifications
Qualifications:
Must be 18 years or older
High School diploma or GED equivalent
Must pass background check, pre-employment drug test and obtain security clearance
Must have authorization to work in the U.S.
Must have valid Driver's license
Relative airline or aviation experience
Must be willing to work outside in all types of weather and elevated noise levels within the airport environment
Excellent communication skills
Ability to push/pull/lift 50 lbs. for extended periods of time
Ability to read and write English; bilingual skills a plus
Ability to work efficiently under time constraints
Must be available to work varied hours including swing and graveyard shifts plus weekends and holidays
Competency/Behavioral Requirements:
Be pleasant with others on the job and display a good-natured, cooperative attitude
Be reliable, responsible, and dependable, and fulfill obligations
Strong attention to detail
Maintain composure, keep emotions in check, control anger, and avoid aggressive behavior even in difficult situations
Accept criticism and deal calmly and effectively with high stress situations be open to change (positive or negative) and to considerable variety in the workplace
Willingness to take on responsibilities and challenges
Be sensitive to others' needs and feelings and be understanding and helpful on the job
Physical Demands:
Must be able to carry 50-pound suitcase from the floor to 18 inches and carry 50-pound suitcase in front of you with both hands for a distance of up to 25 feet; must have physical dexterity sufficient to perform repetitive tasks and motions, including bending at the waist and knees, squatting, kneeling, crawling, twisting and sustaining those positions for extended amounts of time. Must have sufficient vision and ability to safely perform the essential functions of the position.
Work Environment:
Airport environment: Indoors and Outdoors. Extreme outdoor conditions where extreme temperature ranges may be encountered.
Other Knowledge and Skills Requirements :
To be successful in this field, one must possess excellent oral and written communication skills, interpersonal skills, superior problem solving skills, great leadership skills, good administrative skills, very assertive, impeccable follow through, and very flexible in their schedule. Must be motivated, goal-oriented, lead by example, open minded, and have the ability to analyze, evaluate, and implement rules, handle customers and employees well and work well under pressure. The Airline Supervisor must have a genuine passion in providing customer service and have the ability to manage his/her time, particularly when he/she may be required to work for flexible hours.