Customer service supervisor jobs in Lafayette, IN

At Good Oil, we pride ourselves in community involvement, integrity, and high moral standards. We look for those same values in our people. Good Oil Company emphasizes commitment and hopes to provide value to the cities and town that have allowed us to become part of their communities. As a Lead CSR, you will be responsible for overseeing the daily operations of a gas station. You will interact with people from all over, assisting in their needs, maintaining station organization, and preparing any food to make their every stop a Good stop. If you enjoy making people smile and are looking for a great opportunity, join us today! Good Benefits Competitive pay (paid weekly) Holiday pay, employee discounts and rewards Flexible scheduling Employees receive a fuel discount of $.20/gallon up to 12 gallons per transaction and up to 4 transactions per month!

MUST BE 18 OR OLDER TO APPLY Wash N Roll is currently hiring for a Customer Service Attendant for our Camby location! We are very excited to create this position to make sure that all of our valued customers are 100% satisfied with our car wash! You will serve as the primary point of contact for our customers. This position responsibilities includes but is not limited to: Handling inquires about the wash Resolving complaints Processing transactions Providing information about the wash Cleaning parking lot Smiling and being friendly Greeting customers Checking in with customers after they wash Passing out promotional items We are looking for someone that is high energy and always has a smile on their face! If this sounds like you please apply!! Salary $17.00 hourly Hours 9-7 Part time

Marshalls At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you're working in our four global Home Offices, Distribution Centers or Retail Stores-TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you'll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family-a Fortune 100 company and the world's leading off-price retailer. Job Description: Opportunity: Grow Your Career Responsible for promoting an excellent customer experience. Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs. Leads by example by engaging and interacting with all customers, and maintaining a clean and organized store. Role models outstanding customer service. Creates a positive internal and external customer experience Promotes a culture of honesty and integrity; maintains confidentiality Takes an active role in training and mentoring Associates on front end principles Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates Addresses customer concerns and issues promptly, ensuring a positive customer experience Ensures Associates execute tasks and activities according to store plan; prioritizes as needed Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates Provides and accepts recognition and constructive feedback Partners with Management on Associate training needs to increase effectiveness Ensures adherence to all labor laws, policies, and procedures Promotes credit and loyalty programs Supports and participates in store shrink reduction goals and programs Promotes safety awareness and maintains a safe environment Other duties as assigned Who We're Looking For: You. Available to work flexible schedule, including nights and weekends Strong understanding of merchandising techniques Capable of multi-tasking Strong communication and organizational skills with attention to detail Able to respond appropriately to changes in direction or unexpected situations Team player, working effectively with peers and supervisors Able to train others 1 year retail and 6 months of leadership experience Benefits include: Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. Those who meet service or hours requirements are also eligible for: 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; adoption assistance. All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time. Contact your TJX representative for more information. In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. Applicants with arrest or conviction records will be considered for employment. Address: 3840 East Market Street Location: USA Marshalls Store 1620 Logansport INThis position has a starting pay range of $13.00 to $13.50 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.

Group & Community Engagement Specialist Department: CCBYS (Comprehensive Community-Based Youth Services) Compensation $23-$24.04/ hourly. Location: Danville, Illinois Reports To: Program Supervisor The Group & Community Engagement Specialist plays a vital role in engaging youth and families through structured group sessions, one-on-one support, and community-based programming. This position maintains a manageable caseload, delivers youth-focused group sessions in school and community settings, and supports ongoing engagement through activities and family events. The Specialist also facilitates group intakes, manages documentation, collaborates with community partners, and contributes to program improvement through youth feedback and participation in peer observations. This role may also provide crisis response backup and represent the program at community events. ESSENTIAL DUTIES AND RESPONSIBILITIES * Maintain an active caseload of approximately 15-20 participants, adjusting as directed by the Program Supervisor. * Organize and facilitate group sessions within schools and community settings. * Conduct group intakes and ensure accurate and timely participant documentation. * Plan and execute program-hosted activities and family engagement events. * Collaborate closely with community partners to strengthen outreach and participant support. * Provide backup crisis response assistance as needed. * Participate in peer session observations to support continuous quality improvement. * Attend community partner events and represent the program with professionalism and enthusiasm. * Collect and analyze Youth Satisfaction Surveys to inform service enhancements. TRAINING and Education REQUIREMENTS * Complete all Core Curriculum training(s) required for the position. * Comply with Illinois Department of Human Services (IDHS) program standards and requirements for CCBYS. * Fulfill all state-mandated reporting laws and maintain compliance with federal and agency training standards. * Attend required meetings, workshops, and professional development opportunities as assigned. * Bachelors Degree with a Human Services Focus is required. TRAUMA-INFORMED CARE COMMITMENT All team members are expected to incorporate the Five S's of Trauma-Informed Care into their daily practice: * Safety - Ensuring physical and emotional safety for clients and staff. * Self-Regulation - Managing one's own emotions to support effective client interactions. * Supportiveness - Building relationships rooted in respect and compassion. * Strengths - Identifying and reinforcing the positive attributes of each client. * Self-Care - Maintaining wellness and managing secondary stress responses. COMPENSATION & BENEFITS * Competitive Pay: $23-$24.04 hourly - non-exempt * Health, Dental, and Vision Insurance * Disability & Life Insurance * Paid Vacation, Sick Days, and Holidays * Retirement Plan * Employee Assistance Program (EAP) * Employee Discounts on services such as cell phones, restaurants, and more

The Engagement and Evaluation Specialist will primarily focus on supporting regional engagement activities and evaluation of the Purdue Center for Regional Development (PCRD) projects and programs that are funded by different grants. In this role, you will have ability to understand data team outputs, presenting regional economic data dashboards, interpretation of the economic data, and other planning works as needed. Additional work includes engaging with regional agencies as needed, preparing questionnaire surveys and evaluation tools, and contributing to PCRD's program reporting, such as the quarterly and the annual work-reports. The engagement and evaluation specialist will collaborate with PCRD colleagues, fostering a teamwork-oriented environment for the successful implementation for evaluation and engagement activities. What You'll Be Doing: * Working closely with PCRD director and evaluation manager to coordinate essential project and program evaluation activities * Collaborating with the evaluation manager to developing focused evaluation strategies for the highest-priority projects * Utilizing targeted mixed methods approaches for critical data collection needs * Creating streamlined visualizations to communicate key findings * Engagement and presentations to various regional planning organizations in Indiana * Assisting with preparing project related monthly, semiannual, and annual reports * Documenting essential evaluation outcomes to share with PCRD director and Evaluation Manager as well as project funding agencies if necessary * Collaborating with PCRD team to secure grants, contracts, and other resources to support and strengthen PCRD/Engagement and applied research activities * Building and maintaining effective partnerships that can guide the development and delivery of priority community/regional programs and technical assistance activities * Taking an active part in professional development opportunities and participate in relevant professional organizations, meetings and conferences and represent PCRD What We're Looking For: * Master's degree in Educational Science, Measurement and Evaluation, Public Policy, Community and Economic Development, Urban and Regional Planning or a closely related field * 1 year of experience in regional and community development/planning and evaluation * Knowledge of economic, community and/or regional development theories and practices * Ability to plan, guide, and implement community and economic adjustment and diversification activities that help reduce the negative economic impacts and strengthen the long-term vitality of the communities/regions, especially those facing declines * Capacity for publishing applied research products and/or produce educational products (such as training curricula, newsletters, blogs) * Capacity to work with a wide array of university and external collaborators * Ability to secure grants and contracts that advance the work of PCRD's regional and community development efforts * Capacity to work and function successfully in a team environment * Ability to incorporate innovative approaches (including distance education strategies) in reaching PCRD/Engagement audiences * Strong formal training and/or experience in designing, implementing, analyzing, and reporting impacts of educational/economic development/other program activities * Proficiency in qualitative and quantitative techniques for collecting program accountability and impact data * Ability to develop and implement online data collection tools and strategies for program evaluation activities * Knowledge of evaluation methodologies and best practices * Strong analytical and critical thinking skills * Excellent writing skills for clear and comprehensive evaluation reports * Excellent teamwork and collaboration skills, with the ability to engage effectively with community stakeholders and PCRD colleagues Nice to Have: * PhD degree in a relevant field * 2-3 years of experience in regional and community development/planning and evaluation What We'd Like You to Know: * Learn more about Purdue's benefits summary * Purdue will not sponsor employment authorization for this position * A Background Check is required for employment in this position * FLSA: Exempt (Not Eligible For Overtime) * Retirement Eligibility: Defined Contributions Waiting Period Career Stream Professional 2 Pay Band S060 Link to Purdue University's compensation guidelines: ************************************************************ Job Code #20002086 Link to Career Path Maker: ****************************************** * Effective August 1, Purdue implemented a new background screen policy: any internal transfer will receive a new background screen if one has not been run within the last year. Who We Are Purdue is a community built on collaboration, with global perspectives, Boilermaker pride and endless opportunity to live, learn and grow. Join us and contribute to our culture. EO Purdue University is an EO/EA University. Apply now Posting Start Date: 10/21/25

WORLD WIDE PROFESSIONAL SOLUTIONS is a project solutions organization committed to implementing lean constructions, collaborative contracting, and execution approaches to enable breakthroughs in performance. World Wide Professional Solutions is seeking a highly skilled CSA QA/QC Specialist to be part of the team in a high technology manufacturing environment. The successful candidate will demonstrate a comprehensive understanding of CSA quality processes within semiconductor facility construction, including structural concrete, steel, architectural finishes, room readiness tracking, cleanroom envelope systems, and site civil infrastructure. This individual will play a key role within the Facilities Quality team, responsible for ensuring that all CSA installations meet stringent semiconductor industry standards, project specifications, and regulatory requirements. The selected candidate will contribute to the execution of an established CSA Quality Program while also driving continuous improvement across quality systems, documentation practices, and contractor performance. They will collaborate closely with construction, engineering, and commissioning teams to maintain compliance, resolve quality challenges, and ensure that new facility areas are delivered on schedule to support critical construction milestones essential to the company's manufacturing and operational success. *Local Candidates Highly Preferred. A relocation package may be available for outstanding candidates. Per-Diem is not available for this role. Qualified candidates must be authorized to work in the USA* Project start date estimate February, 2026.RESPONSIBILITIES Implement the CSA Quality Plan covering civil, structural, and architectural scopes. Develop Inspection and Test Plans (ITPs) specific to semiconductor cleanroom, room-readiness, and support-area requirements. Ensure contractors adhere to project specifications, industry codes (ACI, AISC, ASTM, ASCE), and owner standards. Maintain quality documentation, including checklists, test reports, NCR logs, and turnover packages. Inspect and verify all earthwork, grading, soil compaction, and geotechnical compliance. Oversee quality installation and testing of underground utilities (storm, sewer, gas, water, electrical duct banks). Validate concrete foundations, pads, trenches, pits, and structural slabs in compliance with semiconductor vibration, load, and flatness requirements. Confirm proper surface drainage and site stabilization measures are implemented. Inspect structural steel erection, bolting, welding, and fireproofing to ensure compliance with AISC and project standards. Verify correct installation of embeds, anchor bolts, and structural supports critical to tool sets and process systems. Review mill certifications, weld maps, NDE testing results, and structural material traceability. Monitor erection sequencing to ensure alignment with building integrity and safety requirements. Inspect architectural finishes, doors, walls, ceilings, and flooring to meet cleanroom classification and contamination-control requirements. Oversee installation of cleanroom panels, grid ceilings, raised flooring, and gasketed systems for airtight performance. Verify compliance with FM Global, fire/life safety, and semiconductor cleanroom environmental standards. Prepare daily inspection reports, punch lists, and deficiency tracking logs. Manage Non-Conformance Reports (NCRs), Corrective Actions (CARs), and ensure timely closure. Witness and document concrete tests, compaction tests, weld inspections, coating tests, and fireproofing thickness measurements. Maintain an organized record system to support commissioning and final turnover. Review contractor quality plans, submittals, and material approvals for CSA scopes. Conduct QA/QC coordination meetings with trade partners and construction management. Provide guidance to contractors on best practices, installation standards, and corrective actions. Collaborate with MEP, tool install, and process system QA/QC teams to resolve interface conflicts. Identify hazardous conditions related to structural stability, excavation, shoring, or elevated work. Ensure ADA, seismic, FM Global, and building code compliance throughout construction. QUALIFICATIONS Minimum 5 years of semiconductor facility construction experience. Minimum 5 years of quality control management or industrial Building Inspector experience. Successful candidates will have a demonstrated knowledge of their respective field. Must have knowledge of the applicable codes and standard for industrial construction, with a preference for semiconductor industrial experience. Candidates should have detailed knowledge of ASME B31.3, NFPA 70, NFPA 54 and IBC Chapter 17 as well as general knowledge of other applicable codes and standards. Demonstrated proficiency and experience with the following tools: Microsoft Office software. Experience with document control and QAQC / commissioning software programs would be beneficial. EDUCATION & CERTIFICATIONS Prefer Bachelor of Science (BS) degree in Architecture, Engineering, Science, or related field Minimum of 5 years' experience in a Quality Assurance related role with experience implementing Quality Programs. Why Join WWPS This is a full-time position with World Wide Professional Solutions. We offer a comprehensive benefits package that begins on the first of the month following employment, including: Medical, dental, and vision insurance Life insurance Short- and long-term disability coverage Company-match retirement plan Paid holidays and time off Join WWPS and be part of a high-performance team driving excellence in Advanced Manufacturing This is a full-time position for World Wide Professional Solutions. We offer excellent benefits including medical, dental, vision, life, short term disability, long term disability, and a company match retirement plan. All benefits begin the FIRST DAY of employment. World Wide Professional Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Job DescriptionBenefits: Bonus based on performance Employee discounts Free uniforms Opportunity for advancement Training & development Are you a sales-driven individual with a passion for building relationships and a love for dogs? Scenthound is looking for a highly motivated Front Desk & Membership Sales Associate to join our pack! In this pivotal role, you'll be the face of our brand, educating dog parents on the benefits of our wellness services and driving membership sales. If you're a self-starter who thrives in a goal-oriented environment and genuinely enjoys connecting with people (and their pups!), we want to hear from you. What You'll Bring to the Pack: We're searching for an energetic and results-focused individual who is excited to hit the ground running. This position requires: Proven sales experience with a strong track record of meeting or exceeding targets, especially in membership or recurring service sales. Exceptional customer service skills with a knack for building rapport and trust. Proficiency with computer systems and technology. A genuine passion for dogs and a belief in the importance of their health and wellness. Reliable transportation. Willingness to work in a smoke-free environment. Your Mission: Drive Sales & Create Raving Fans As a Front Desk & Membership Sales Associate, you'll be instrumental in growing our membership base and ensuring an exceptional experience for every customer. Key responsibilities include: Proactively educate customers on our health and wellness services, confidently articulating the value and benefits to drive membership sales. Achieve and exceed key performance indicators (KPIs), including average ticket price and rebook ratio, through strategic membership sales, service add-ons, and retail product recommendations. Actively develop membership leads and consistently follow up with potential members to convert them into loyal Scenthound families. Manage incoming calls, efficiently schedule customer appointments, and meticulously maintain customer profiles and records. Accurately handle daily cash transactions and manage the cash drawer. Expertly manage customer expectations, resolve concerns, and implement strategies to maximize membership retention. Maintain the highest standards of cleanliness and presentation in the reception area, adhering to all Scenthound sanitary practices. Undertake additional tasks and duties as assigned by the Scenter Manager. Perks & Benefits: We believe in rewarding our team members for their hard work and dedication. Clear career growth path with direct opportunities for advancement to Assistant Manager and Manager positions. Competitive hourly base pay, uncapped sales bonuses, and tips, providing significant earning potential. Merit-based pay increases recognizing your performance and contributions. Complimentary Scenthound service membership for your furry friend. Skills & Abilities That Will Make You Shine: Unwavering confidence in selling services and products, with a persuasive and customer-centric approach. Exceptional ability to connect with both canine and human customers, providing outstanding service that builds lasting relationships. A quick learner who can master our services and products to effectively educate dog parents, speaking passionately about our values and culture. Excellent verbal and written communication skills for clear and effective interactions with team members and dog parents, both in person and over the phone. A resourceful and independent problem-solver, guided by Scenthound's values and culture. Strong attention to detail in all tasks, from managing appointments to handling transactions. Superb time-management and organizational skills, ensuring efficient scheduling and operations. High level of accountability, holding yourself and others to Scenthound's standards of excellence. If you're ready to make a significant impact on our business while helping dogs live healthier, happier lives, we encourage you to apply!

Job Description Job Title: Customer Service Associate (CSA) FLSA Status: Non-exempt Receives cash from customers or team members in payment for goods or services by performing the following duties. Essential Duties And Responsibilities included the following (other duties may be assigned): Inspect all outside areas to include: the building, storage buildings, restrooms, dumpster area, lawn, driveway, approaches, fixtures and lighting to insure cleanliness, accessibility, operability and safety. Inspect all inside areas to include: the office, counter, sales floor, coolers, equipment, merchandise, back room, restrooms to insure cleanliness, accessibility, operability and safety. Read, understand, and adhere to all guidelines currently contained in the Kocolene policy manual and future updates to the Kocolene policy manual. Read, understand, and adhere to all guidelines currently contained in the Kocolene training manual and future updates to the Kocolene training manual. Makes change and issues receipts or tickets to customers. Records amounts received and prepares reports of transactions. Work another team member's shift if they fail to come to work or until a replacement is found. Reads and records totals shown on cash register tape and verifies against cash on hand. Quotes price and describes features of items for which money is received. Gives cash refunds or issues credit to customers for returned merchandise. Clock in when arriving for work, clock out when starting breaks, clock back in when returning from a break, and clock out when leaving for the day. Prepare new register drawer with the proper change fund. Understand money handling procedures outlined in the training manual. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Language Skills Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or team members of organization. Mathematical Skills Ability to calculate figures and amounts such as discounts, proportions, and percentages. Count and verify change funds. Count and verify cigarette inventory. Ability to verify the count and price of any vendor delivered merchandise. Reasoning Ability Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. Physical Demands The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the team member is regularly required to stand up to eight hours; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and to talk or hear. The team member frequently is required to walk. The team member must have the ability to move quickly (within 20 seconds) to the fire extinguishers. The team member is occasionally required to sit. The team member must frequently lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and distance vision. Work Environment The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the team member is occasionally exposed to outside weather conditions. The noise level in the work environment is usually moderate. The activity level is often fast paced. Customer and team member relations can often be perceived as negative issues.

The Guest Service Manager will lead the front office team in providing warm, personalized service that leaves a lasting impression. This role requires a hands-on leader with a passion for hospitality, strong problem-solving skills, and the ability to create a welcoming environment for guests and associates alike. Oversee front desk operations, breakfast, guest satisfaction, and team performance, ensuring that every interaction reflects Ivy Hospitality's commitment to excellence. ____________________________________________________________________________ Essential functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Lead and inspire the front office team to deliver seamless check-in, check-out, and overall guest experiences with warmth and professionalism. Act as the primary point of contact for guest concerns, resolving issues efficiently and ensuring complete satisfaction. Foster a welcoming atmosphere by ensuring associates greet guests with genuine hospitality, maintain eye contact, and present a polished, professional appearance. Manage daily front desk operations, including reservations, room assignments, and guest requests. Monitor hotel occupancy, rates, and revenue management strategies, collaborating with sales and revenue teams as needed. Train, coach, and develop front desk associates, ensuring they are equipped to handle guest interactions confidently. Conduct daily team huddles to review service expectations, performance goals, and upcoming hotel events. Oversee front desk cash handling, billing accuracy, and financial reconciliation processes. Ensure compliance with all front office policies, safety procedures, and brand standards. Work closely with housekeeping, maintenance, and food & beverage teams to ensure seamless guest experiences. Identify opportunities to enhance guest satisfaction and implement service improvements. Assist in recruiting, hiring, and onboarding new front office associates. Maintain an organized front office environment, ensuring the lobby and reception areas are clean, inviting, and fully stocked with guest amenities. Qualifications: Education: High school diploma or equivalent required; hospitality or business management training preferred. Experience: Minimum of 2-3 years of front desk or hotel operations experience, with prior supervisory or management experience preferred. Strong leadership skills with the ability to motivate and develop a team. Excellent verbal and written communication skills, with a passion for guest service. Proficient in hotel property management systems and front office technology. Strong organizational and multitasking abilities, with attention to detail. Ability to handle stressful situations with professionalism and problem-solving skills. This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future.

Boost your income beyond your hourly wage with lucrative commission-based earnings and generous employer contributions to your 401k retirement plan! Become a valuable member of our top-tier team as a Customer Service Associate! Take pride in educating and informing customers about the smooth operations, numerous benefits of being a member, and safety features at Thoroughbred Express washes. Key Duties and Responsibilities Focus on providing a positive customer experience. Carry out daily duties that ensure effective operation of a car wash facility in partnership with peers and site management. Greet customers with a warm smile, review and educate on services, and assist with payment. Stay up to date with knowledge of how to use certain equipment for them to be able to work efficiently in an automated facility. Direct the Driver into the entrance to the car wash or guides them onto tracks. Carry out periodic maintenance of equipment used in washing to keep them in proper working order. Perform cleaning of facility and ensure everything is kept in the appropriate place and organized. Provide assistance to customers in any area concerning car wash process. Carry out visual inspection of vehicles to confirm their condition before sending them into the wash area. Additional duties as assigned. Essential Responsibilities: • Display courteous, customer service focus, and professional attitude • Work while standing over long periods of time (6+ Hours) • Lift items of moderate weight (10+ pounds) • Maintain work expectations outdoor in all weather conditions • Interact ethically with fellow employees and customers • Possess valid and current driver's license • Excellent written and oral communication skills, as well as interpersonal skill Physical Requirements: • Ability to stand and work on feet for long hours in all weather conditions • Use of protective equipment such as ear plugs, safety glasses and gloves Additional Benefits: • Quarterly Bonuses • Milestone Bonuses • Competition Bonuses • Unlimited Commissions • Tips • Employee Recognition • Medical, Dental and Vision for Full Time Employees • Paid Time Off + Holiday Pay for Full Time Employees

Who We Are: At OPENLANE we make wholesale easy so our customers can be more successful. We're a technology company building the world's most advanced-and uncomplicated-digital marketplace for used vehicles. We're a data company helping customers buy and sell smarter with clear, actionable insights they can understand and use. And we're an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit. Our Values: Driven Waybuilders. We pursue challenges that inspire us to build, create, and innovate. Relentless Curiosity. We seek to understand and improve our customers' experience. Smart Risk-Taking. We transform risk into progress through data, experience, and intuition. Fearless Ownership. We deliver what we promise and learn along the way. What We Offer: Competitive pay Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US) Immediately vested 401K (US) or RRSP (Canada) with company match Paid Vacation, Personal, and Sick Time Paid maternity and paternity leave (US) Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US) Robust Employee Assistance Program Employer paid Leap into Service Day to volunteer Tuition Reimbursement for eligible programs Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization Company culture of internal promotions, diverse career paths, and meaningful advancement *This position operates under the hours of Monday-Friday, 11AM-8PM EST We're Looking For: A Customer Support Representative (CSR) who will be responsible for providing superior technical support and troubleshooting for OPENLANE customers. This position will use a range of technical expertise including customer service skills, tools, and resources available to deliver effective solutions to technical issues. You Are: Customer Obsessed. You're someone who consistently puts the needs and satisfaction of customers at the forefront, striving to deliver exceptional experiences and build lasting relationships Organized. You possess a high level of efficiency and effectiveness in managing tasks, information, and resources. Tech-Savvy. You have a deep understanding and adeptness with technology, effortlessly navigating digital tools and innovations to solve problems. You Will: Identify, research, and resolve technical and end-user application failures and deficiencies. Ensure proper follow-through on all directives, bulletins, and schedules from management. Work to proactively identify areas where product improvements can be made to provide enhanced ease of use and functionality. Educate and coach customers on best practices for using OPENLANE products and services. Develop and maintain competitive knowledge and expertise in areas of products, industry trends, and other developments. Thoroughly document all research and customer interactions in Salesforce (CRM) to ensure product and service reliability. Assure customer acceptance of and quality of resolution. Identify and escalate issues that require advanced product knowledge or technical expertise. Serve as a Subject Matter Expert for the design and development of training materials. Use analytical and decision-making skills to offer options and resolve problems in a variety of contexts. Continuously engage in self-directed learning opportunities to increase functional product knowledge Document known errors, workarounds, procedures, and product-specific information. Who You Will Work With: Reporting to the Customer Service Manager, this role will support internal and external customers as they interact with the OPENLANE platform and offerings. Must Have's: Bachelor's degree or equivalent work experience 2 + years customer service / contact center experience General automotive knowledge Experience troubleshooting hardware, software, and network related issues. Ability to communicate clearly and concisely, both orally and in writing. Demonstrated ability to quickly learn new technologies and a drive to solve problems efficiently and with creativity Strong analytical, technical and problem-solving skills Nice to Have's: Experience with Salesforce, Five9, Slack, & Google Suite Web Crawling/Search experience Ability to retain knowledge of State/Local/Federal/ Contract Requirements for Role Able to successfully manage tasks and inquiries for VIP clientele Customer Service including Phone Etiquette, Empathy and Active Listening Eagerness to learn, take direction and feedback, multi-task, time manage, and problem-solve Sound like a match? Apply Now - We can't wait to hear from you! Compensation Range of Hourly: $17.00 - $19.00

Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. ICD is one of the most innovative divisions within Caterpillar. In ICD, as within all of Caterpillar, our priority is our customers and helping them build a better world. We are a global team that designs and manufactures components embedded into a machine's architecture -- delivering superior customer value and competitive advantage. Our components (Undercarriage, GET, Hose & Coupling, Fluids & Filter, Seals, Tubes & Hardware) are essential to differentiating our prime products, enhancing performance, quality, and safety from the inside out. Our components are also built with the aftermarket in mind, helping customers get reliable service and performance wherever they operate. As an NPI engineer, you will utilize corporate and ICD NPI processes and tools for leading teams. We are looking for a dynamic, organized self-starter to join our Integrated Components Division (ICD) as an NPI Team Lead in Peoria/Mossville IL. What You Will Do: * Manage NPI projects (component development) to ensure they are on time, within budget, and aligned with the product strategy. * Delivery cross vertical aftermarket transformation commitments * Lead NPI teams by collaborating with component Engineering Team, Machine Business Divisions, Purchasing, Manufacturing, Business Resources, CISD and RISD, and Supply Chain. * Assemble the business case for project requests to ensure profitable growth. * Build relationships with other departments, industry associations and outside organizations. Assists in marketing the NPI process to customers. * Identifies cost containment opportunities. Identifies trends and areas of focus for continuous improvement. * Apply Lean culture to the NPI process to standardize and reduce development timelines. Education requirement: * Candidates should possess a Bachelor's degree or demonstrate equivalent knowledge through professional expertise. What skills you will have: Planning: Tactical, Strategic: * Demonstrates the ability to develop and manage detailed project plans, including timelines, resource allocation, and deliverables. * Aligns planning efforts with strategic goals and uses tools like MS Project or Primavera. * Creates and manages Work Breakdown Structures (WBS) and control accounts for cost, schedule, and scope. Effective Communications: * Communicates clearly across cross-functional teams, including engineering, supply chain, and manufacturing. * Presents project updates to leadership and stakeholders with confidence. * Negotiates and resolves conflicts effectively. * Tailors complex information for diverse audiences. Problem Solving: * Identifies root causes and implements corrective actions in engineering or manufacturing settings. * Applies structured problem-solving methodologies such as 8D or DMAIC. * Analyzes data and trends to anticipate and mitigate risks. Program Management: * Leads cross-functional programs from concept through launch. * Manages scope, budget, and schedule across multiple projects. * Coordinates with global teams and manages stakeholder expectations. * Follows stage-gate or phased development processes. Quality Management: * Implements and maintains quality systems like ISO 9001 or APQP. * Conducts quality audits and drives continuous improvement initiatives. * Uses quality tools such as FMEA, control plans, and statistical process control (SPC). Top Candidates will also have: * Completion of 6 Sigma Black Belt training * Previous knowledge with company products and product applications, dealer network, merchandising programs, and/or warranty practices and procedures * Knowledge in leading projects or parts development with Maintenance and/or Wear Components * Knowledge in more than one product development area * Exceptional organizational and multi-tasking abilities * Strong verbal and written communication skills * Excellent interpersonal skills are required in order to deal with sensitive issues, develop others, or persuade others inside and outside the department to take specific actions Additional Information: This position requires the candidate to work onsite five days a week at the Mossville, IL or Peoria, IL office. Domestic relocation assistance is NOT available for this position. Any relocation costs incurred would be the responsibility of the selected candidate. Visa sponsorship is NOT available with this position. This position may require up to 10% travel. Summary Pay Range: $126,000.00 - $189,000.00 Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar. Benefits: Subject to plan eligibility, terms, and guidelines. This is a summary list of benefits. * Medical, dental, and vision benefits* * Paid time off plan (Vacation, Holidays, Volunteer, etc.)* * 401(k) savings plans* * Health Savings Account (HSA)* * Flexible Spending Accounts (FSAs)* * Health Lifestyle Programs* * Employee Assistance Program* * Voluntary Benefits and Employee Discounts* * Career Development* * Incentive bonus* * Disability benefits * Life Insurance * Parental leave * Adoption benefits * Tuition Reimbursement * These benefits also apply to part-time employees This position requires working onsite five days a week. Visa Sponsorship is not available for this position. This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as, H, L, TN, F, J, E, O. As a global company, Caterpillar offers many job opportunities outside of the U.S which can be found through our employment website at **************************** Posting Dates: December 15, 2025 - January 8, 2026 Any offer of employment is conditioned upon the successful completion of a drug screen. Caterpillar is an Equal Opportunity Employer, Including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply. Not ready to apply? Join our Talent Community.

More than a career - a chance to make a difference in people's lives. Build an exciting, rewarding career with us - help us make a difference for millions of people every day. Consider joining the Duke Energy team, where you'll find a friendly work environment, opportunities for growth and development, recognition for your work, and competitive pay and benefits. The Supv Operations is responsible for the execution of work needed to manage unit operations, including unit generation, scrubber, environmental emissions control, and material handling and some routine maintenance of the station. The Supv Operations is responsible for committing to the work plans, executing the plans and schedules, and providing oversight to the work. Safety, environmental compliance, productivity and quality are all critical responsibilities of the Supv Operations. The Supv Operationss are responsible for identifying and addressing barriers in the workplace. The Supv Operations must also effectively communicate the plans and direction of the organization. The Supv Operations is responsible for the employee development and performance management of the assigned personnel in his work group. The Supv Operations is often the senior leader on site, particularly at nights and on weekends. Basic Qualifications Associates degree AND 3 years minimum required related work experience In lieu of degree and experience listed above, Highschool/GED AND 7 years of minimum required related work experience Additional Preferred Qualifications Strong computer skills including ability to use various applications Effective communicate skills, both oral and written Working knowledge of the overall operating fundamentals and principles of generating station systems, equipment and processes Demonstrated effective leadership skills Financial knowledge and skills including ability to analyze data 3 years of previous supervisor experience 5-7 years of plant operations experience Working Conditions Performs work in a power plant and an office environment; required to observe work in all areas of generating facilities which are power plant, industrial environments operating 24 hours a day, 365 days a year, which includes exposure to heat, cold, noise, dust and humidity. May be required to climb ladders and stairs at various heights; enter vessels or equipment with limited access; walk, stoop, bend or squat. Must be able to read, comprehend, inspect, calculate, count, retain and make sound decisions. Regularly required to sit, talk, hear, use and reach with hands, arms and fingers. There is potential exposure to high stress situations and requirement to be available for emergency response as required by the needs of service. Specific Requirements Must have the ability to be respirator qualified. Travel Requirements 5-15%Relocation Assistance Provided (as applicable) YesRepresented/Union PositionNoVisa Sponsored PositionNo Posting Expiration Date Tuesday, October 21, 2025 All job postings expire at 12:01 AM on the posting expiration date. Please note that in order to be considered for this position, you must possess all of the basic/required qualifications. Privacy Do Not Sell My Personal Information (CA) Terms of Use Accessibility

Job Title: Customer Service Associate (CSA) FLSA Status: Non-exempt Receives cash from customers or employees in payment for goods or services by performing the following duties. Essential Duties And Responsibilities included the following (other duties may be assigned): Inspect all outside areas to include: the building, storage buildings, restrooms, dumpster area, lawn, driveway, approaches, pumps, fixtures and lighting to insure cleanliness, accessibility, operability and safety. Inspect all inside areas to include: the office, counter, sales floor, coolers, freezers, equipment, merchandise, back room, restrooms to insure cleanliness, accessibility, operability and safety. Read, understand, and adhere to all guidelines currently contained in the Kocolene policy manual and future updates to the Kocolene policy manual. Read, understand, and adhere to all guidelines currently contained in the Kocolene training manual and future updates to the Kocolene training manual. Makes change and issues receipts or tickets to customers. Records amounts received and prepares reports of transactions. Work another employees shift if they fail to come to work or until a replacement is found. Reads and records totals shown on cash register tape and verifies against cash on hand. Quotes price and describes features of items for which money is received. Gives cash refunds or issues credit to customers for returned merchandise. Clock in when arriving for work, clock out when starting breaks, clock back in when returning from a break, and clock out when leaving for the day. Prepare new register drawer with the proper change fund. Understand money handling procedures outlined in the training manual. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Language Skills Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. Mathematical Skills Ability to calculate figures and amounts such as discounts, proportions, and percentages. Count and verify change funds. Count and verify cigarette inventory. Ability to verify the count and price of any vendor delivered merchandise. Reasoning Ability Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand up to eight hours; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and to talk or hear. The employee frequently is required to walk. The employee must have the ability to move quickly (within 20 seconds) to the gasoline emergency shut-off switches and/or the fire extinguishers. The employee is occasionally required to sit. The employee must frequently lift and/or move up to 25 pounds. The employee must be able to drive for gas surveys and to make bank deposits. Specific vision abilities required by this job include close vision and distance vision. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally exposed to outside weather conditions. The noise level in the work environment is usually moderate. The activity level is often fast paced. Customer and employee relations can often be perceived as negative issues.

Versiti is a fusion of donors, scientific curiosity, and precision medicine that recognize the gifts of blood and life are precious. We are home to the world-renowned Blood Research Institute, we enable life saving gifts from our donors, and provide the science behind the medicine through our diagnostic laboratories. Versiti brings together outstanding minds with unparalleled experience in transfusion medicine, transplantation, stem cells and cellular therapies, oncology and genomics, diagnostic lab services, and medical and scientific expertise. This combination of skill and knowledge results in improved patient outcomes, higher quality services and reduced cost of care for hospitals, blood centers, hospital systems, research and educational institutions, and other health care providers. At Versiti, we are passionate about improving the lives of patients and helping our healthcare partners thrive. Position Summary Accountable for the on-time delivery of own work and that of others. Responsible direct coaching and oversight of staff assigned for the day. Responsible for quality assurance of team deliverables. Subject matter expert in phlebotomy, collecting blood products and compliance requirements. Consistently strives to enhance existing services and influence resulting action plans. Ensures a customer focused approach is implemented and systematically analyzes customer information. Understands wider organizational goals and works in partnership with colleagues and other departments to achieve common goals. Fosters a collaborative/teamworking spirit, monitors progress of team against objectives, and actively helps and supports others to achieve team goals. Works on problems of diverse scope where analysis of situations or data requires evaluation of identifiable factors. Demonstrates good judgment in selecting methods and techniques for obtaining solutions. Proactively solves problems to affect change and make informed decisions. Responsible for operating the mobile drive vehicle and transporting the mobile staff in a safe and efficient manner. Schedule This position requires open availability to accomodate the availability of our community partners and blood drive scheduling Full-time opportunity (32-40 hours weekly) Schedules are posted two to three weeks in advance A valid driver's license is required for this role. Total Rewards Package Benefits Versiti provides a comprehensive benefits package based on your job classification. Full-time regular employes are eligible for Medical, Dental, and Vision Plans, Paid Time Off (PTO) and Holidays, Short- and Long-term disability, life insurance, 7% match dollar for dollar 401(k), voluntary programs, discount programs, others. Responsibilities Follows all DOT guidelines when operating full-size commercial van/ProMaster, and safely transports staff, supplies, and equipment. Travels to other collections sites, as determined by business need. Prepares collection site and performs set up, including technology systems (may include quality control). Leads donor collection team, redirects issues and problems that arise from Donor Specialists; provide feedback and follow through with team members and supervisors. Treats donors with customer service excellence and adds value to the donation experience through professional relationship building. Establishes and builds relationships with donors and sponsors. Ensures customer issues with a potential negative impact are resolved and the supervisor or manager is informed. Influences future blood drives with consistent conversion rates, rebooking, sponsor leadership and service recovery. Trains and mentors team members in all aspects of the role. Prepares collection site & performs set up (including technology systems and quality control), troubleshoots and adjusts accordingly; prepares and plans for future site visits. Performs donor screening (collects donor histories) and mini-physical. Performs phlebotomy, including automation (Alyx and/or Trima). Prepares and packs units for transport. Observes donors for reactions, manages automation reactions; manages donor needs, de-escalates situations, prevents reactions and mitigates situations. Rebooks donors for future donation appointments and facilitates rebooking process. Transports or carpools staff. May transport supplies and equipment. With a valid CLD, may operate mobile drive buses. Following all DOT guidelines, safely transports staff, supplies and equipment and arrives at site on time. Leads drive set-up. Creates a safe environment for donors and fellow staff members and maintains safety awareness of team. Responsible for achieving team automation goal including recruiting and converting donors for automation. Operates, troubleshoots, and performs routine maintenance on equipment. Maintains product integrity and ensures proper identification of all donors. Maintains organization of departmental records, as needed. May participate in validation of new processes or new equipment. Reviews daily work for accuracy and recognizes and investigates the reason for potential discrepancies and unexpected results, resolving where appropriate. Reviews quality results and escalates issues and concerns. Performs root cause analysis, review, and reporting with leadership. Uses SOS to troubleshoot. Other duties, as assigned. Performs other duties as required or assigned which are reasonably within the scope of the duties in this job classification Understands and performs in accordance with all applicable regulatory and compliance requirements Complies with all standard operating policies and procedures Qualifications Education High School Diploma required GED required Experience 1-3 years phlebotomy experience preferred a combination of a health care degree, certification required 1-3 years 3 or more years relevant experience. required 4-6 years Typically requires a minimum of 5 years of job-related experience. required Knowledge, Skills and Abilities Valid drivers' license with prior driving experience. required Demonstration of effective problems solving and good judgement in selecting methods and techniques for obtaining solutions. required Ability to read and interpret documents such as Standard Operating Procedures, safety rules, operating and maintenance instructions, and other department manuals. required Must have basic mathematical aptitude. required Ability to apply judgment to written or oral instructions. required Ability to organize work to provide productive work flow. required Flexibility to work independently and with a team. required Has strong attention to detail. required Must have good communication skills, including the ability to provide constructive criticism to peers. required Possesses legible hand writing. required Ability to learn/utilize computer applications such as Ceridian, Hemasphere, Oracle, and HemaTerra. required Licenses and Certifications Valid drivers' license required Tools and Technology Vehicle navigation system. required Personal Computer (desk top, lap top, tablet). required General office equipment (computer, printer, fax, copy machine). required Microsoft Suite (Word, Excel, PowerPoint, Outlook). required Screening equipment including: • Lancet • Sphygmomanometer (BP cuff) • Temperature probe • Hemoglobin analyzer required Phlebotomy collection equipment including: • Blood mixer • Trima • Alyx required #AJ123 Not ready to apply? Connect with us for general consideration.

Global Channel Management is a technology company that specializes in various types of recruiting and staff augmentation. Our account managers and recruiters have over a decade of experience in various verticals. GCM understands the challenges companies face when it comes to the skills and experience needed to fill the void of the day to day function. Organizations need to reduce training and labor costs but at same requiring the best "talent " for the job. Qualifications Experience working with field sales, consulting engineers, distributors, and installation contractors. - Experience working in a manufacturing environment Prefer four-year business degree or 1 to 3 years customer service experience. Inter-personal skills are also essential in order to maintain the strong team atmosphere that currently exists within our group. Additional Information $20/hr 6 months

Labcorp is seeking a Clinical Laboratory Team Leader to join our North Central Division team, West Subdivision, can be based in Indiana with additional locations based on business needs. In this position you will work in a fast paced, customer focused, and challenging environment, and will be a part of our overall mission at Labcorp: Improving Health, Improving Lives. **Pay Range: $30.00 - $45.00 per hour All job offers will bebased on a candidates skills and prior relevant experience, applicabledegrees/certifications,as well as internal equity and market data. Work Schedule: Monday - Friday 8:00am - 5:00pm Benefits:Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only.For more detailed information, pleaseclick here. Job Responsibilities Assist management with the QA, CAP, CLIA,CLIA, and other regulatory requirements, as well as fill in as needed for Management FTO. Travel to West Subdivision Labs as needed to help with surveys, coverage and training. Send daily, weekly and monthly productions reports to management Assist with the training of new hires and the development of current employees, along with Competencies and record keeping Keep management informed of group progress, problems, employee performance and any significant factors affecting assigned responsibilities Determine the acceptability of specimens for testing according to established criteria Perform routine and complex technical procedures and functions according to SOPs Monitor, operate and troubleshoot instrumentation to ensure proper functionality Prepare, test and evaluate new reagents or controls Report accurate and timely test results in order to deliver quality patient care Perform and document preventive maintenance and quality control procedures Identify and replenish testing bench supplies as necessary Assist with processing of specimens when needed Maintain a safe work environment and wear appropriate personal protective equipment Requirements Associates in a Chemical or Biological science, Clinical Laboratory Science, Medical Technology or meet local regulatory (CLIA & State) requirements Bachelors degree is preferred Minimum 3 years of experience as a Technologist/Technician is required Minimum of 1 year experience in a Diagnostic Lab is required Minimum of 1 year experience as a Technologist/Technician in a CLIA certified Lab is required ASCP and/or AMT Certifications is preferred Prior supervisory or leadership experience is preferred Understanding of laboratory operations as well as policies and procedures Proficient with Laboratory Information Systems and Microsoft Office Strong communication skills; both written and verbal High level of attention to detail with strong organizational skills Comfortability making decisions in a changing environment Ability to handle the physical requirements of the position If you're looking for a career that offers opportunities for growth, continual development, professional challenge and the chance to make a real difference, apply today! Labcorp is proud to be an Equal Opportunity Employer: Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law. We encourage all to apply If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit ouraccessibility siteor contact us at Labcorp Accessibility. Formore information about how we collect and store your personal data, please see our Privacy Statement. RequiredPreferredJob Industries Other

Come join our amazing team and work a hybrid schedule! The Sr Customer Service Specialist for providing excellent customer service by answering a large volume of incoming calls and third party inquiries regarding existing real estate mortgage loans primarily handling inbound calls and outbound calls to borrowers due for current month. Resolve customer issues as quickly as possible while providing accurate and timely information within company policies and all applicable regulations. Perform all duties in accordance with the company's policies and procedures, all US state and federal laws and regulations, wherein the company operates. The Senior Customer Service Specialist level is the senior level role in the job family and generally handles highly complex inbound calls and/or escalated calls from lower level Customer Service employees. At this level, the Specialist only occasionally needs to escalate calls to a Team Lead or Supervisor. This position pays $24.00/hr. What you'll do: Answer the more complex incoming calls, via an Automated Call Distribution system (ACD), from borrowers and third parties with inquiries about existing mortgage loans. Deliver accurate and timely information to callers in a courteous and professional manner, with first-call resolution in all but the most complex issues and in compliance with all applicable regulations. Refer more complex or complicated calls to qualified team member. Perform necessary steps to provide call resolution which may include setup and routing of process tasks, email or phone contact with supporting departments. Track, follow-up and complete customer call backs to ensure inquiry resolution. Collect payments whenever necessary and appropriate. Document call details, such as nature of call, customer comments, follow-up dates, etc., in mortgage servicing system. Research and resolve a wide variety of customer questions/issues. Resolves and/or addresses complex customer problems or questions. Perform other duties as assigned. What you'll need: High school diploma or equivalent work experience Three (3) to four (4) years' customer service/call center experience in a high volume telephone contact environment Three (3) years or more Mortgage Loan Servicing industry experience Our Company: Carrington Mortgage Services is part of The Carrington Companies, which provide integrated, full-lifecycle mortgage loan servicing assistance to borrowers and investors, delivering exceptional customer care and programs that support borrowers and their homeownership experience. We hope you'll consider joining our growing team of uniquely talented professionals as we transform residential real estate. To read more visit: *************************** What We Offer: Comprehensive healthcare plans for you and your family. Plus, a discretionary 401(k) match of 50% of the first 4% of pay contributed. Access to several fitness, restaurant, retail (and more!) discounts through our employee portal. Customized training programs to help you advance your career. Employee referral bonuses so you'll get paid to help Carrington and Vylla grow. Educational Reimbursement. Carrington Charitable Foundation contributes to the community through causes that reflect the interests of Carrington Associates. For more information about Carrington Charitable Foundation, and the organizations and programs, it supports through specific fundraising efforts, please visit: carringtoncf.org.

Job Description Job Title: Customer Service Associate (CSA) FLSA Status: Non-exempt Receives cash from customers or employees in payment for goods or services by performing the following duties. Essential Duties And Responsibilities included the following (other duties may be assigned): Inspect all outside areas to include: the building, storage buildings, restrooms, dumpster area, lawn, driveway, approaches, pumps, fixtures and lighting to insure cleanliness, accessibility, operability and safety. Inspect all inside areas to include: the office, counter, sales floor, coolers, freezers, equipment, merchandise, back room, restrooms to insure cleanliness, accessibility, operability and safety. Read, understand, and adhere to all guidelines currently contained in the Kocolene policy manual and future updates to the Kocolene policy manual. Read, understand, and adhere to all guidelines currently contained in the Kocolene training manual and future updates to the Kocolene training manual. Makes change and issues receipts or tickets to customers. Records amounts received and prepares reports of transactions. Work another employees shift if they fail to come to work or until a replacement is found. Reads and records totals shown on cash register tape and verifies against cash on hand. Quotes price and describes features of items for which money is received. Gives cash refunds or issues credit to customers for returned merchandise. Clock in when arriving for work, clock out when starting breaks, clock back in when returning from a break, and clock out when leaving for the day. Prepare new register drawer with the proper change fund. Understand money handling procedures outlined in the training manual. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Language Skills Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. Mathematical Skills Ability to calculate figures and amounts such as discounts, proportions, and percentages. Count and verify change funds. Count and verify cigarette inventory. Ability to verify the count and price of any vendor delivered merchandise. Reasoning Ability Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand up to eight hours; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and to talk or hear. The employee frequently is required to walk. The employee must have the ability to move quickly (within 20 seconds) to the gasoline emergency shut-off switches and/or the fire extinguishers. The employee is occasionally required to sit. The employee must frequently lift and/or move up to 25 pounds. The employee must be able to drive for gas surveys and to make bank deposits. Specific vision abilities required by this job include close vision and distance vision. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally exposed to outside weather conditions. The noise level in the work environment is usually moderate. The activity level is often fast paced. Customer and employee relations can often be perceived as negative issues.