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Customer Experience Lead-Mt. Shasta Mall
Victoria's Secret 4.1
Customer service supervisor job in Redding, CA
A Victoria's Secret & Co Customer Experience Lead is a values-based leader who delivers exceptional customer and associate experiences to drive and grow top-line sales. Based on store volume, this role reports to either the Store Manager or the Customer Experience Manager.
Primary Responsibility:
The Customer Experience Lead is primarily responsible for driving and growing top-line sales by selling, leading and directing associates on the sales floor, and coaching associates in the moment. In addition, the Customer Experience Lead supports operational excellence through maintaining visual standards, payroll management, and merchandise availability. The Customer Experience Lead is expected to act as a front-line supervisor responsible for assigning work and providing direction to non-supervisory associates.
All Store Leadership Team responsibilities include:
* Leading and demonstrating company values within the store.
* Delivering exceptional customer experiences in the role of the Head Coach through coaching, zoning, team selling and personally selling.
* Conducting associate observations and associate coaching.
* Displaying an understanding of all associate roles and ensuring all roles work for the good of the team and the customer.
* Linking results to behaviors and actions to drive top-line sales.
* Independently managing labor hours within the store to drive top-line sales and profit.
* Owning the overall appearance and presentation of brand by maintaining visual merchandising standards.
* Collaborating with Sales Leadership Teams to ensure seamless communication and execution of required actions of the brand.
* Demonstrating and leading company policy and procedures.
* Additional duties as assigned, including but not limited to: Floorset mapping and execution, Product launch support, onboarding, and shipment processing.
* This role requires the ability to lift and carry up to 40 pounds, as well as frequent bending, stretching, walking and prolonged standing as part of your daily tasks.
Click here for benefit details related to this position.
Minimum Salary: $17.50
Maximum Salary: $21.75
VS&Co provides a range of compensation for this role as shown. Your actual salary will be determined by a number of factors, including: your specific skills and experience, geographic region, or other relevant factors.
Qualifications
* Passion for Victoria's Secret Brand.
* Demonstrates excellent merchandising skills.
* Experience reviewing business reports and insights and taking immediate and deliberate action to achieve results.
* A sense of self-awareness with an interest in seeking feedback to improve and develop.
* Ability to monitor/track progress and incorporate feedback into decision-making.
* Experience with influencing cross-functional partners in informal and formal settings to get things done.
* Ability to work nights, weekends, and a flexible schedule.
* Ability to stand for long periods and frequently bend, kneel, and lift.
* Ability to use technology (headsets, mobile devices, computers).
* 1 year of retail experience preferred.
* Experience directing other individuals in the performance of their job duties preferred.
We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws. Please see links: California Fair Chance Act, Los Angeles Fair Chance Initiative for Hiring Ordinance, Philadelphia Fair Chance Law, San Francisco Fair Chance Ordinance, Los Angeles County Fair Chance Ordinance.
An equal opportunity employer, we do not discriminate in hiring or terms and conditions of employment because of an individual's race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status or any other protected category recognized by state, federal or local laws. We only hire individuals authorized for employment in the United States.
$17.5-21.8 hourly 16d ago
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Sr. Manager, Customer Service
Knauf Insulation GMBH 4.5
Customer service supervisor job in Shasta Lake, CA
Knauf Insulation North America is the world's fastest-growing insulation manufacturer. We are wholly committed to the conservation of the environment while also sustainably developing and manufacturing a comprehensive line of acoustical fiberglass insulation for residential, commercial, industrial, marine, OEM and metal building applications, using post-consumer recycled materials.
We welcome passionate and creative individuals who thrive in an entrepreneurial, collaborative and ever-changing environment.
We know how important your health, wellbeing, and financial strength is to you. To support you, we provide affordable benefits for you and your family members.
"Supporting all aspects of the individual - self, health, wealth and community"
Our benefits include:
* Medical, Dental, Vision - starting on day one!
* Virtual Medical Services
* 401(k) Retirement Plan (earn 100% matching on your first 6% and fully vested day one)
* Paid parental leave
* Company paid life insurance
* Tuition Reimbursement
* Vacation time to enjoy getting away
* Employee Assistance Program (EAP)
* Plus, more!
Growth opportunities available!
Apply online or contact us to hear why our employees appreciate being part of the Knauf family!
About the Role:
Join Knauf as the leader of our Customer Experience and Service Operations, where you'll shape how customers experience us from first order through ongoing partnership. You'll set the strategy and own the performance for order entry, order management, claims, and customer communications-using data to improve speed, quality, and consistency at scale. As a visible, hands-on leader, you'll mentor a high-performing team, streamline processes, and introduce smarter tools that make work easier for employees and customers alike. You'll partner closely with Sales, Supply Chain, Logistics, IT, Finance, and Manufacturing, and serve as a senior point of contact for strategic customers-bringing the voice of the customer into every decision. If you're energized by setting direction, delivering measurable results, and elevating the customer journey, this role offers the autonomy and impact you're looking for. Integrity, vision, professionalism, and passion are core to success here.
Responsibilities
Strategic Leadership
* Set the strategic direction for CustomerService in alignment with Knauf's business objectives and growth plans.
* Develop, improve, and implement service strategies, policies, procedures, and standards that elevate quality, productivity, and profitability.
* Define and manage KPIs for order entry and management, response time, issue resolution, and customer satisfaction, link performance to financial outcomes.
* Define what "best-in-class" looks like for Knauf through benchmarking and customer insights and hold the organization accountable for meeting those standards.
* Lead customer-focused initiatives that increase satisfaction, loyalty, and retention while supporting commercial goals.
Operational Excellence
* Oversee end-to-end customerservice operations, including order intake, order management, claims, and escalations; ensure standardized processes across businesses.
* Own the end-to-end claims process (e.g., freight damage/shortage, pricing disputes, credit/debit memos): establish policies and SOPs, approval matrices, documentation standards, and SLAs to ensure timely, accurate resolution and cost recovery; partner with Quality, Logistics, Sales, and Finance on root-cause prevention.
* Standardize order processes across businesses and implement continuous improvement to reduce errors and cycle times.
* Implement and optimize digital tools (ERP/CRM/analytics/knowledge base/self-service) to enhance visibility, efficiency, and customer experience.
* Handle complex and escalated customerservice issues promptly and professionally.
* Establish and maintain Freight and Fuel Policies and updates; ensure clear communication of brand identity and corporate position.
* Serve as the senior CustomerService point of contact; maintain oversight of the phone system with effective tiered escalation and swift resolution.
* Collaborate cross-functionally to improve forecast accuracy, on-time delivery, fill rates, inventory allocation, and invoice accuracy.
* Ensure adherence to SOPs, SLAs, and compliance requirements; hold teams accountable for process compliance, quality, and continuous improvement.
* Perform other duties as assigned.
Performance Management and Analytics
* Develop and track team and individual KPIs; coach for performance and implement corrective actions where needed.
* Benchmark KPIs against best-in-class standards; hold individuals and teams accountable via dashboards, reviews, and corrective action plans to achieve targets.
* Monitor service performance, customer satisfaction, claims and financial results; standardize reporting cadences and executive dashboards to drive decisions.
Continuous Improvement
* Lead and drive cross-functional continuous improvement initiatives by proactively identifying opportunities to streamline order management and customerservice processes, minimizing errors and inefficiencies.
* Champion process optimization efforts by deploying formal continuous improvement processes (ex. Lean Management) to identify root causes, address recurring issues and enhance operational performance.
* Monitor, analyze, and act on customer feedback and performance metrics to implement targeted enhancements, elevate service quality, and foster a culture of innovation and accountability across the team.
Team Leadership
* Build, mentor, and retain a high-performing team of supervisors, claims managers, and customerservice representatives.
* Directly manage the Claims Manager and Supervisors, including coaching, workload prioritization, performance management, and career development aligned to SLAs and quality standards.
* Set clear expectations and hold the team accountable to best-in-class service standards, KPIs, and compliant processes through regular coaching, feedback, and performance reviews.
* Foster a culture of safety, accountability, customer-first thinking, and continuous improvement.
* Develop and implement training programs to strengthen technical expertise, systems proficiency, call control, order management, and communication skills.
* Ensure succession planning, workforce development, and talent retention to support growth and resilience.
* Serve as the key backup to CustomerService Managers and Supervisors, providing day-to-day coverage for approvals, escalations, scheduling/workforce planning, and operational decision-making during absences or peak demand.
* Drives the highest levels of employee retention and engagement to ensure a sustainable workforce.
* Fosters a culture of innovation, collaboration, and accountability within the organization.
* Instills an environment of inclusion, where all employees feel that they can contribute and impact the company in a positive manner.
Customer Engagement and Commercial Partnership
* Sponsor relationships for strategic customers, ensuring high-quality lifecycle support and proactive issue avoidance.
* Partner with Sales and Commercial teams to support audits, training, planning, business reviews, product availability, etc.; balance customer satisfaction with business performance.
* Drive initiatives that improve NPS/CSAT and enhance order management.
Risk Management
* Ensure adherence to policies, customer messaging, service guidelines, freight and fuel updates, availability, and compliance requirements
Qualifications
Education:
* Bachelor's Degree in Business Administration or related field
Experience:
* Minimum 5 years of experience in CustomerService, Product Management, or a similar customer-facing leadership role; manufacturing background preferred
Knowledge, Skills and Abilities:
* Proficiency with Microsoft Office, ERP/MRP systems (SAP preferred), Salesforce, and Tableau.
* Strong administrative, organizational, communication, and people-leadership skills.
* Excellent mathematical, analytical, and problem-solving abilities; adept at objection handling and root-cause analysis.
* Proven expertise in call control, order management, time management, and documentation.
* Strategic thinker with demonstrated ability to set direction, execute, and deliver outcomes.
* Strong understanding of sales principles, methods, and strategies; ability to balance customer needs with business goals.
* Up-to-date awareness of industry trends and customerservice best practices.
* Exceptional verbal presentation, active listening, and written communication skills.
* Highly motivated, hands-on, self-starter with strong attention to detail and follow-through.
It is the policy of Knauf Insulation to provide equal employment opportunities to all qualified persons without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, protected veteran status or any other protected characteristic prohibited by applicable law.
$65k-119k yearly est. Auto-Apply 26d ago
Manager, Care Team
Independent Living Systems 4.4
Customer service supervisor job in Redding, CA
We are seeking a Manager, Care Team to join our team at Independent Living Systems (ILS). ILS, along with its affiliated health plans known as Florida Community Care and Florida Complete Care, is committed to promoting a higher quality of life and maximizing independence for all vulnerable populations.
About the Role:
The Manager, Care Team plays a pivotal role in ensuring the delivery of high-quality health care services to members. This position is responsible for overseeing the daily operations of the care team, ensuring that all staff members are effectively trained and supported in their roles. The Manager will work closely with healthcare professionals to develop and implement care plans that meet the diverse needs of members. Additionally, this role involves monitoring member outcomes and satisfaction to continuously improve service delivery. Ultimately, the Manager of the Care Team is dedicated to fostering a compassionate and efficient environment that prioritizes member well-being and safety.
Minimum Qualifications:
Bachelor's degree in Nursing, Health Administration, or a related field required.
Minimum of 5 years of experience in a healthcare setting, with at least 2 years in a supervisory role required.
Current nursing license or relevant certification preferred.
Requires knowledge of and experience working with community agencies and programs.
Requires experience with Medi-Cal eligibility guidelines, application, and renewal/redetermination process.
Requires strong problem-solving and customerservice skills.
Must be a CA Resident, and must reside in CA while employed.
Current and valid California (CA) Driver's License.
Must use personal vehicle and current vehicle registration required.
Proof of auto insurance required, must maintain CA minimum insurance coverage.
BCLS CPR Certification required.
Preferred Qualifications:
Master's degree in Social Work, Nursing, Health Administration, or a related field.
Experience with electronic health record (EHR) systems.
Responsibilities:
Conducts interviews and hiring of direct reports. Completes a ninety-day introductory and annual performance evaluation of each direct report. Facilitates professional growth and improved proficiency of staff who are direct and indirect reports through mentoring and training. Conducts ongoing performance management of each direct report; establishes performance goals; and measures performance against goals.
Ensure the development and implementation of care plans in collaboration with the care team, healthcare professionals, caregivers, and members.
Coordinate daily operations of the care team, including scheduling, resource allocation, and workflow management.
Monitor patient care quality metrics and implement improvement plans to address any gaps or challenges.
Collaborate with healthcare providers, administrative staff, and external partners to ensure seamless care coordination.
Manage compliance with healthcare regulations, organizational policies, and safety standards.
Conduct one on ones, audits and regular team meetings to support professional growth and accountability.
Develop and implement training programs to enhance team skills and knowledge.
Address patient and staff concerns promptly and effectively to maintain a positive care environment.
$39k-66k yearly est. Auto-Apply 27d ago
Customer Experience Lead-Mt. Shasta Mall
VSCO 4.3
Customer service supervisor job in Redding, CA
Customer Experience Lead-Mt. Shasta Mall - (04FJS) Description A Victoria's Secret & Co Customer Experience Lead is a values-based leader who delivers exceptional customer and associate experiences to drive and grow top-line sales. Based on store volume, this role reports to either the Store Manager or the Customer Experience Manager.
Primary Responsibility:
The Customer Experience Lead is primarily responsible for driving and growing top-line sales by selling, leading and directing associates on the sales floor, and coaching associates in the moment. In addition, the Customer Experience Lead supports operational excellence through maintaining visual standards, payroll management, and merchandise availability. The Customer Experience Lead is expected to act as a front-line supervisor responsible for assigning work and providing direction to non-supervisory associates.
All Store Leadership Team responsibilities include:
Leading and demonstrating company values within the store.
Delivering exceptional customer experiences in the role of the Head Coach through coaching, zoning, team selling and personally selling.
Conducting associate observations and associate coaching.
Displaying an understanding of all associate roles and ensuring all roles work for the good of the team and the customer.
Linking results to behaviors and actions to drive top-line sales.
Independently managing labor hours within the store to drive top-line sales and profit.
Owning the overall appearance and presentation of brand by maintaining visual merchandising standards.
Collaborating with Sales Leadership Teams to ensure seamless communication and execution of required actions of the brand.
Demonstrating and leading company policy and procedures.
Additional duties as assigned, including but not limited to: Floorset mapping and execution, Product launch support, onboarding, and shipment processing.
This role requires the ability to lift and carry up to 40 pounds, as well as frequent bending, stretching, walking and prolonged standing as part of your daily tasks.
Click here for benefit details related to this position. Posted Salary Minimum: $17.50 Posted Salary Maximum: $21.75 (US Dollar (USD) VS&Co provides an estimated range of compensation for this role as shown. Your actual compensation will be determined by a number of relevant factors, including but not limited to your specific skills, experience, & geographic location. Qualifications:
Passion for Victoria's Secret Brand.
Demonstrates excellent merchandising skills.
Experience reviewing business reports and insights and taking immediate and deliberate action to achieve results.
A sense of self-awareness with an interest in seeking feedback to improve and develop.
Ability to monitor/track progress and incorporate feedback into decision-making.
Experience with influencing cross-functional partners in informal and formal settings to get things done.
Ability to work nights, weekends, and a flexible schedule.
Ability to stand for long periods and frequently bend, kneel, and lift.
Ability to use technology (headsets, mobile devices, computers).
1 year of retail experience preferred.
Experience directing other individuals in the performance of their job duties preferred.
We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws. Please see links: California Fair Chance Act, Los Angeles Fair Chance Initiative for Hiring Ordinance, Philadelphia Fair Chance Law, San Francisco Fair Chance Ordinance, Los Angeles County Fair Chance Ordinance.
An equal opportunity employer, we do not discriminate in hiring or terms and conditions of employment because of an individual's race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status or any other protected category recognized by state, federal or local laws. We only hire individuals authorized for employment in the United States. Primary Location: United States-California-ReddingWork Locations: ***********8/Mt. Shasta Mall MT. SHASTA-1839 900 Dana Drive Redding 96003Job: FieldOrganization: VS StoreSchedule: RegularShift: StandardEmployee Status: Individual ContributorJob Type: Full-time Job Level: Day JobJob Posting: Jan 3, 2026, 1:10:43 PM: :
$17.5-21.8 hourly Auto-Apply 17d ago
Store Customer Service Specialist
1715 High School
Customer service supervisor job in Redding, CA
This position is essential to the success of our retail stores. CustomerService Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. CustomerService Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store. CustomerService Specialists are tasked with achieving excellent customerservice, while consistently meeting the store's sales goals.
Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company's customers, staff, employees, vendors, contractors, and the general public.
Minimum Requirements:
Must be at least eighteen (18) years of age
Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
Must have a valid, unrestricted Driver's License
Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation
Preferred Qualifications:
Have at least a High School diploma or GED
Have at least one (1) year experience working in a delivery, retail, or customerservice position
Have previous work experience selling paint and paint related products
Have previous work experience operating tinting and mixing equipment
Ability to read, write, comprehend, and communicate in more than one language
Ability to read, write, comprehend, and communicate in Spanish
#SHWSales
Ensure high levels of customer satisfaction through excellent sales service
Assist customers in person and over the phone by determining needs and presenting appropriate products and services
Build productive trust relationships with wholesale and retail customers
Process sales transactions accurately and consistent with policies and procedures
Follow and achieve sales goals on a monthly, quarterly, and yearly basis
Maintain precise work order files and formulas
Pull appropriate products from the sales floor or warehouse
Tint and mix products, as needed, to customer specifications
Stock shelves and set up displays
Clean store equipment
Load/unload delivery trucks
Assist in making deliveries, as needed
Maintain in-stock and presentable condition assigned areas
Remain knowledgeable on products offered and discuss available options
Comply with inventory control procedures
Suggest ways to improve sales
$32k-43k yearly est. Auto-Apply 60d+ ago
Team Manager
Panera, Flynn Group
Customer service supervisor job in Redding, CA
Flynn Group entered the Panera system in 2015 with the acquisition of 47 cafes. Since then, we have more than tripled in size to become the 2nd largest Panera franchisee in the world and continue to grow by building new stores and acquiring other franchise operators.
Flynn Panera is a franchisee of Panera Bread. Flynn Panera is built on a decentralized business model, which means that each geographic area is led by a Market Leader. Reporting to the ML are Area Directors, who are multiple unit operators, responsible for the overall functions of the cafés in their areas. Reporting to the Area Directors are the General Managers, who are the chief Cafe managers responsible for the overall running of their café. Aiding the management of the Cafe are Assistant Managers, who are responsible for running of their departments and who help with every-day management responsibilities. Rounding out the cafe leadership are Team Managers.
We strive to hire only the best, starting with our leadership. Our leaders within Flynn Panera have over 190+ years of experience in the restaurant industry, and 60+ years with Flynn Group.
We are one of seven premier brands of Flynn Group, which was founded in 1999 by Greg Flynn. It has grown since then to the largest franchise operator in the world. Flynn owns and operates a diversified portfolio of restaurants in iconic, world class brands across diverse segments, including Applebee's, Arby's, Panera Bread, Pizza Hut, Taco Bell, Wendy's and Planet Fitness. Our primary mission is to be the premier operator within each of these brands. We will achieve this by focusing on our core values; Care Genuinely for People, Play like a Champion, and Win as One.
Position Description
Our Panera Bread cafes are upscale, friendly cafes which feature baked breads and pastries. We serve made-to-order soups, salads and sandwiches as well as specialty espresso beverages.
No Fryers and No Late Nights. We're known for our artisan breads, quality soups, salads and sandwiches which results in a grease and alcohol-free environment for our associates. As a manager, this means no late nights, but we do hope you're a morning person.
Managers at our growing cafes supervise up to 75 staff members to ensure a top-quality service experience for our guests.
+ As a Team Manager at Panera Bread, you would be responsible for providing outstanding leadership to your team.
+ You should be passionate about the industry, inspiring others, coaching, counseling, creating a profitable environment, and delivering an exceptional customer experience.
+ Our managers must maintain high standards of restaurant cleanliness, sanitation, food quality and safety, and facility management. At Panera Bread, warmth is our business. It's what we do best. We look for like-minded individuals who are ready to surround themselves with fresh food and great people.
+ We are looking for experienced restaurant professionals with a steady, stable employment track record, attention to detail, and outstanding social skills. This is an outstanding opportunity to join a rapidly growing concept.
Essential Duties and Responsibilities
Restaurant management combines strategic planning, shift organization and day-to-day management activities. At Panera Bread, restaurant management is fast paced, highly demanding and very rewarding.
Typical work activities for a Team Manager:
+ Serve as a role-model and lead the team.
+ Ensure that team members are providing great customerservice.
+ Taking ownership for the business performance of the restaurant.
+ Maintain a safe, secure and healthy environment by following all safety and sanitation standards and procedures.
+ Run quality opening, mid and closing shifts ensuring a consistent positive customer experience.
+ Coordinating the entire operation of the restaurant during scheduled shifts.
+ Greeting customers and doing table visits to ensure customer satisfaction.
+ Recruiting, training and motivating staff.
+ Assist the specialist within the bakery‐cafe, ensuring team members are properly trained and fully competent in all aspects of food service and customer support.
+ Ensures objectives are achieved while operating within all company guidelines, cultural values and following ethical business practices.
+ Exhibits a professional image. Promotes and embodies our Values and Beliefs as outlined on the Premier Card.
Education and Experience
+ At least 1-2 years Hospitality experience.
+ Food Management Certifications also a plus
+ Must have the "Run it Like you Own It Mentality"
+ Excellent organization, customerservice and time management skills
+ Proven track record for leadership.
+ Passion, energy and a positive attitude
+ Work well under pressure and be able to work with a diverse group of people
+ Have a valid driver's license and reliable transportation.
+ Reference checks
Perks for our employees:
+ Competitive wages
+ Flexible work schedules
+ Meal Discounts
+ Health Benefits
+ 401(k) with company match
+ Paid Vacation
+ Development opportunities
Team Manager Compensation Range: $23.50 - $25.00 per hour
Competitive wages, Flexible work schedules, Meal discounts, Medical/Dental/Vision, 401k with match, Paid Vacation, Paid Sick Leave
Physical Standards:
+ Must be able to stand and exert well-paced mobility for up to ten (10) hours in length.
+ Must have the ability to safely lift pots, pans, glassware, boxes, etc. up to 50 pounds in weight.
+ Must be able to read and write to facilitate communication.
+ Must possess finger and hand dexterity for using small tools and equipment.
The associate is responsible for performing the essential responsibilities of this position with or without reasonable accommodation. The associate should notify Flynn Panera of any reasonable accommodation requests and may need to provide supporting medical documentation. This may not list all duties for this position and the associate in this position may be required to perform other duties to meet business needs. Flynn Panera, reserves the right to revise this at any time. This job description is not a contract for employment, and either the associate or Flynn Panera may terminate employment at any time.
Why Work for Flynn Panera?
Flynn Panera is a growing franchise within Flynn Group that offers stability, opportunity for advancement as well as a great environment, training and benefits. We are committed to helping each employee work and live to their fullest potential within a culture you won't want to quit!
Flynn Group is an equal opportunity employer. We are committed to creating a diverse and inclusive workforce and providing reasonable accommodations/adjustments for individuals with disabilities. If you require any accommodation or adjustments throughout the application process, please let us know. We look forward to reviewing your application and potentially welcoming you to our premier team!
$23.5-25 hourly 60d+ ago
Member Services Supervisor
Partnership Healthplan of California 4.3
Customer service supervisor job in Redding, CA
To assist in the day-to-day operations and management of the Member Services Department. Provides leadership and support and direction to Member Services staff.
Responsibilities
Provides leadership, direction, and support to Member Service staff in a positive and professional manner.
Resolves member issues that are escalated to the Supervisor level.
Facilitates meetings as needed.
Provides back-up on phones as necessary.
Monitors call statistics and phone coverage throughout the day to ensure their ultimate performance.
Other duties as assigned.
Qualifications
Education and Experience
High School diploma or equivalent; minimum three (3) years' experience in a managed care or member services environment preferred. Prior management experience or education preferred.
Special Skills, Licenses and Certifications
Thorough working knowledge of managed care and member services policies and procedures. Working knowledge of business software applications. Bi-lingual preferred. Valid California driver's license and proof of current automobile insurance compliant with Partnership policy are required to operate a vehicle and travel for company business.
Performance Based Competencies
Good oral and written communication skills. Excellent customerservice skills with ability to access and resolve customer complaints, problems and issues in an efficient and effective manner. Excellent organization skills with ability to prioritize issues, use good judgment and to handle sensitive issues with tact and diplomacy.
Work Environment And Physical Demands
Ability to use microcomputer keyboard. More than 80% of work time is spent talking on the telephone and using a video display terminal. When required, ability to move, carry or lift objects of varying sizes weighing up to 10 lbs.
All HealthPlan employees are expected to:
Provide the highest possible level of service to clients;
Promote teamwork and cooperative effort among employees;
Maintain safe practices; and
Abide by the HealthPlan's policies and procedures, as they may from time to time be updated.
HIRING RANGE:
$93,690.86 - $117,113.58
IMPORTANT DISCLAIMER NOTICE
The job duties, elements, responsibilities, skills, functions, experience, educational factors and the requirements and conditions listed in this are representative only and not exhaustive or definitive of the tasks that an employee may be required to perform. The employer reserves the right to revise this job description at any time and to require employees to perform other tasks as circumstances or conditions of its business, competitive considerations, or work environment change.
$93.7k-117.1k yearly Auto-Apply 60d+ ago
Call Center Manager
Bath Concepts Independent Dealers
Customer service supervisor job in Redding, CA
Bath Concepts Independent Dealers offers a stylish, cost-effective, low-maintenance bath improvement to homeowners, commercial customers and consumers with accessibility needs. Standing behind our products, we have developed an unrivaled reputation for quality and workmanship as a manufacturer of acrylic bath and shower solutions and has extended that level of quality into all our products.
We are looking to hire an experienced Call Center Manager to join our team in-office. Qualified applicants will have excellent computer and communication skills, management experience, customerservice experience, be available to work evenings and weekends, and be able to resolve conflicts and issues.
Job duties include:
• Schedule and confirm appointments
• Hire, train and manage Call Center Representatives
• Answer inbound calls and make outbound calls as needed and as a training tool
• CustomerService
• Manage sales reps schedules
• Achieve weekly and monthly quotas
We have an excellent compensation package for this position that includes a salary and bonus opportunities.
$36k-54k yearly est. Auto-Apply 60d+ ago
Customer Service Associate I
Dollar Tree 4.4
Customer service supervisor job in Palo Cedro, CA
We're seeking a CustomerService Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: + Assist customers with questions and recommendations + Manage sales transactions while working assigned cash register
+ Maintain security of cash and protect company assets
+ Keep the store well-stocked, and recover merchandise
+ Receive merchandise and help with unloading trucks, stock replenishment in accordance with productivity standards
+ Ensure a positive, safe, and respectful environment while maintaining professional and friendly interactions with customers, associates, and leaders
+ Responsible for maintaining the cleanliness throughout the store, including cleaning and restocking bathrooms, sweeping and mopping floors, taking out the trash, and ensuring all areas are neat and presentable
+ Other duties as assigned*
**Skills and Experience:**
+ High school diploma or equivalent is preferred
+ Previous customerservice experience in retail, hotel, restaurant, grocery, or drug store environment is highly preferred
+ Ability to follow instructions and interpret operational documents is required
+ Must be able to lift between 30 and 50 lbs. from floor to above shoulder height and meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting
+ Excellent customerservice and relationship management skills are required
+ Strong organizational and communication skills are required
+ Strong problem-solving and decision-making skills are required
**Perks and Benefits:**
We offer a wide variety of rewards to support your health, wealth, and mental well-being. In addition to medical, pharmacy, dental, and vision insurance, we offer:
+ Employee Assistance Program
+ Retirement plans
+ Educational Assistance
+ And much more!
_We are an_ _equal opportunity employer and committed to recruiting, hiring, training, and promoting qualified people of all backgrounds, and mak_ _e_ _all employment decisions without regard to any protected status. In accordance with local laws in AZ, AR, CO, FL, GA, ID, IL, IA, KS, ME, MS, MO, MT, NE, NV, NH, NM, ND, OK, OR, SC, SD, TN, TX, UT, VT VA, WV, WI, and WY, minors are also eligible to be considered for employment in certain roles._ _We are committed to_ _complying with_ _the Americans with Disabilities Act (ADA) and providing reasonable_ _accommodations to qualified individuals with disabilities_ _._
_This job specification should not be construed to imply that these requirements are the exclusive standards of the position._ _This is not to be considered a complete list of job duties, which appear in the for this position, and which may be amended from time to time at_ _our_ _discretion._ _Incumbents will follow any other instructions and perform any other related duties as may be required by their supervisor._
_Please note, this job description is not a contract of employment and may be_ _modified_ _to meet evolving business needs. Employment is at-will, meaning that either the employee or the company may_ _terminate_ _the employment relationship at any time, with or without cause or notice._
Part time
9384 Deschutes Rd, Ste F,Palo Cedro,California 96073-7703
04797
Dollar Tree
From:
17
To:
17.5
$29k-36k yearly est. 60d+ ago
Service Manager
Rentokil Initial
Customer service supervisor job in Redding, CA
Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period! For more information about our benefits, see below! We are proud to be a member of the Rentokil family of companies, the global leader in Pest Control and other services across more than 90 countries. We pride ourselves on being a trusted partner to many of the world's leading brands and serve consumer and business customers across multiple industries. We are extremely proud of our legacy of excellence and constantly work to fulfill our mission to "protect people, enhance lives, and preserve the planet."
For more than 85 years, Terminix has built a reputation as one of the nation's leading providers of termite and pest control services, safeguarding over 3 million homes and businesses against all types of pests in 47 states and 14 countries.
What is this role about?
Our Service Managers play a key leadership role in our local Terminix branches. This role is all about leading and motivating our local Pest Technician Teams to provide outstanding service delivery of Terminix products to our valued customers.
What does a "Day-in-the-Life" look like?
Every day our teams of Pest Techs are out in the neighborhoods across the country visiting residential customers and performing their pest control treatments. The Service Manager at each local branch is responsible for ensuring this team is functioning effectively, operating efficiently and maintaining high levels of customer satisfaction. Here are a few more specifics of what you would be doing each day:
* Monitoring branch scheduling and ensuring pest tech routes are successfully completed
* Ensuring regulatory compliance and safety standards are met or exceeded
* Responding to customer concerns, including resolving cancellation requests
* Inspecting and evaluating the performance of Pest Technicians
* Monitoring and maintaining inventory levels of pest control products
* Facilitating continual training of local sales and service teams
What do I need to be successful?
* An associate's degree (A four year degree is highly desirable)
* Must possess a valid driver's license from state of residence
* Having 1-2 years of related experience is very helpful, but not required
* Willingness to relocate is highly desirable
* You are able to effectively lead and motivate others
* You have strong communications skills - impersonal, written, presenting
* You are good at problem solving and coming up with practical solutions
* You are able to build rapport easily and establish trust with customers and employees
* You are detailed oriented and understand the importance of safety
* You have a good aptitude for basic/intermediate math-- necessary for doing calculations related to sales and service
* Of course, given our business, you should be comfortable working outside and in confined spaces like crawl spaces and attics when necessary
Why should I choose Terminix?
In addition to being part of an iconic brand with a rich 85 year history, here are some other highlights of what you would receive as a member of the Terminix Team.
* Comprehensive training and licensure, all paid by the company
* Company vechicle, gas card, cell phone, and laptop
* Highly competitive compensation
* Opportunities for advancement and career growth
* Medical, dental and vision coverage + discounts on Terminix brands
* Short/long-term Disability and Life Insurance
* Paid time off
Disclaimer
The above statements are intended to describe the general nature of the work being performed by employees assigned to this classification; they are not an exhaustive list of all responsibilities, duties and skills required for the position.
Terminix is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.
Pay Range
Yearly: $57,750.00 - $75,075.00
Why Choose Us?
A career with the Rentokil family of companies can be a professional trajectory filled with opportunity. We pride ourselves on being a world-class team that rewards high performance, and we love to promote from within. We offer competitive pay and many of our roles offer performance incentives.
Below you'll find information about some of what we have to offer. All Full-Time Colleagues qualify for the following and Part-Time Colleagues qualify for most benefits after they meet certain criteria.
Click here to read more about our Total Rewards Program which includes:
Professional and Personal Growth
* Multiple avenues to grow your career
* Training and development programs available
* Tuition Reimbursement benefits (for FT Colleagues)
Health and Wellness
* Full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1
* Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more
Savings and Retirement
* 401(k) retirement plan with company-matching contributions
Work-Life Balance
* Vacation days & sick days
* Company-paid holidays & floating holidays
* A company mindset that prioritizes health, safety, and flexibility
We are looking for individuals who want to make a difference where our customers live and work. Is that you?
This company is a Drug Free workplace.
Rentokil is committed to complying with all Federal, State, and local laws related to the employment of qualified individuals with disabilities.
California residents click here to review your privacy rights.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
By applying to this job, you agree to receive initial texts from systems used on behalf of Rentokil North America, Inc., possibly including Workday, Loop, and HireVue. These systems utilize text messages to communicate with you throughout the application, interview, and pre-hire processes. You can set your communication preferences or opt out of text messages from each system at any time following the initial message. Message and data rates may apply.
The following applies where applicable by law: Qualified Applicants with arrest or conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
Employees in this position perform work within customer's residences, property, and places of business often unsupervised and with access to vulnerable populations. They may have access to company and customer's records including personal identifiable information, financial records, make financial quotes and commitments on behalf of the company, use, handle, and have access to regulated chemicals that could cause harm to humans or the environment if used inappropriately. They work closely with other colleagues, vendors and/or customers and must be able to resolve conflicts and disputes in a non-violent and non-disruptive manner. They may drive a company vehicle as a primary duty and must safely operate a vehicle on the public streets, and receive company equipment to perform work.
$57.8k-75.1k yearly 21d ago
Service Manager / Shasta Harley-Davidson
Wise Auto Group 4.3
Customer service supervisor job in Redding, CA
Title: Service Manager
Department: Service
Reports To: General Manager
Ride With Us
At Shasta Harley-Davidson, we don't just service bikes, we keep dreams on the road. We're looking for a Service Manager who can lead from the front, inspire a high-performance team, and deliver the world-class Harley-Davidson experience our riders expect.
Summary
The Service Manager is responsible for maximizing the profitability of the Service Department while focusing on customer satisfaction and retention. This position requires strong leadership, technical knowledge, and the ability to connect the Service Department's performance to the success of the entire dealership.
Responsibilities
Deliver prompt, dependable, high-quality service for all customers
Drive department profitability while meeting gross profit and net profit objectives
Maximize productivity and efficiency of service technicians
Oversee workflow, review work-in-progress, and ensure timely, quality repairs
Partner with the Parts Department to streamline service parts flow
Manage customer interactions with professionalism including greeting, scheduling, follow-up, and complaint resolution
Grow service volume through campaigns and collaboration with Parts and Sales
Maintain a clean, safe, and efficient shop environment
Recruit, hire, coach, and evaluate service staff; provide training and development opportunities
Monitor employee performance and ensure policies, procedures, and standards are followed
Develop and maintain department objectives, reports, and budgets in alignment with the General Manager
Ensure all end-of-day reports are completed and accurate
Qualifications
5+ years progressive experience in a dealership service department (motorcycle or automotive)
Strong leadership and team-building skills with a track record of coaching performance
Proven sales and service management background
Harley-Davidson service knowledge preferred or ability to quickly learn
Proficiency with Microsoft Office Suite; dealership management system experience preferred
Ability to balance, push, and load an 800+ lb motorcycle
High school diploma or equivalent required
Valid driver's license with motorcycle endorsement
Passion for motorcycles and the Harley-Davidson community
Physical Demands and Work Environment
Frequent bending, stooping, crouching, and lifting up to 50 lbs
Regular handling of motorcycles and shop equipment
Work near moving mechanical parts, noise, exhaust fumes, and chemicals
Benefits
Competitive base salary plus performance bonus opportunities
Medical, dental, and vision insurance options
Paid time off and holidays
Employee discounts on motorcycles, parts, apparel, and service
Ongoing training and professional development opportunities
A career path in a growing Harley-Davidson dealer group
The chance to be part of an iconic brand and riding culture
Apply Now
Submit your application today, let's roll!
$47k-63k yearly est. Auto-Apply 3d ago
Aphid/Colemani Team Leader
Beneficial Insectary
Customer service supervisor job in Redding, CA
Job DescriptionDescription:
The Aphid/Colemani Team Leader supports and leads the mass rearing of aphid hosts and Aphidius colemani using established protocols and best practices. In addition to performing hands-on insect rearing duties, this role provides day-to-day guidance to a small production team, ensuring proper environmental conditions, colony health, accurate data collection, and adherence to safety and biosecurity standards. The Team Leader works closely with Production Management, Quality, and R&D to ensure consistent, high-quality biological control output.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Prepare and maintain aphid and Aphidius colemani rearing environments, including temperature, humidity, light, and sanitation controls.
Handle and care for insect colonies through all life stages in accordance with established rearing schedules.
Prepare and distribute food sources, host material, and infestation inputs to support healthy colony development.
Lead daily production activities including colony maintenance, harvesting, sorting, and pupae processing.
Inspect colonies daily for health, growth, contamination, parasitism rates, or abnormalities; escalate concerns as needed.
Train and guide team members on rearing techniques, SOPs, safety protocols, and biosecurity requirements.
Ensure strict adherence to sanitation, biological containment, and cross-contamination prevention procedures.
Accurately document production data, observations, yields, and quality control checks.
Assist with harvesting, packaging, labeling, and staging of finished products for shipment.
Support basic operation and cleaning of production equipment and workstations.
Promote teamwork, accountability, and consistent performance within the production group.
Adhere to company safety guidelines and promptly report any deviations or concerns to supervision.
Perform other related duties as assigned.
Requirements:
QUALIFICATIONS AND REQUIREMENTS
High school diploma or equivalent required; coursework or experience in biology, agriculture, or a related field preferred.
1-3 years of experience in insect rearing, agricultural production, animal care, or laboratory/controlled-environment work preferred.
Prior team lead or informal leadership experience strongly preferred.
Ability to work confidently with live insects and maintain close attention to detail.
Strong observation, communication, and problem-solving skills.
Ability to follow written protocols, provide direction to others, and maintain accurate production records.
Comfortable performing repetitive tasks in a production or laboratory setting.
Basic computer skills for data entry and production logs.
WORK ENVIRONMENT & PHYSICAL REQUIREMENTS
Ability to lift up to 40 lbs. and stand for extended periods.
Manual dexterity required for handling small insects and delicate materials.
Ability to work in controlled environments with varying temperatures and humidity typical of insect rearing facilities.
May require early, late, weekend, or holiday work to support live production schedules.
$57k-121k yearly est. 6d ago
Service Advisor
Freedomroads
Customer service supervisor job in Anderson, CA
Camping World is seeking a Service Advisor to join our growing team. This is a commission-based role with uncapped commissions. Successful team members can earn $75,000 or more annually based on performance.
As a Service Advisor you will primarily be responsible for initiating and processing requests for repair services and providing administrative support to the Service Department as well as keep customers apprised of work progress.
What You'll Do:
Determine specialized product needs and services by working directly with customers
Suggest add-on sales to increase average transactions
Provide price estimates for designated installations prior to scheduling appointments
Keep customers apprised of work progress
What You'll Need to Have for the Role:
A minimum of one year of service experience is preferred
Previous RV product or camping lifestyle
Ability to work daily on a computer and perform internet searches as needed
Excellent organization and follow up skills are required
The ability to follow department procedures and policies
Valid driver's license preferred
May lift up to 25 lbs and/or move up to 50 lbs. with assistive devices
Prolonged periods of standing, stooping, crawling, and bending
General Compensation Disclosure
The pay range for this role considers several factors in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. It is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the factors stated. A reasonable estimate of the total annual compensation range (base pay + variable compensation earned) is $50,000 - $75,000 or more.
In addition to competitive pay, we offer Paid Time Off, 401(k), an Employee Assistance Program, Good Sam Roadside Assistance, discounts, paid parental leave (if eligibility is met), Tuition Reimbursement (if eligibility is met), and on the job training opportunities. Full-time associates are offered a comprehensive benefit package including medical, dental, vision and more! Part-time associates are offered access to dental & vision coverage! For more information please visit: ******************************
We are an equal employment opportunity employer. The Company's policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, veteran or uniformed service-member status, genetic information, or any other basis protected by applicable federal, state, or local laws.
$50k-75k yearly Auto-Apply 19d ago
Team Lead
Rack Room Shoes Inc. 4.2
Customer service supervisor job in Weaverville, CA
31605 Part Time Rack Room Shoes The Team Lead assists in supervising and managing all day-to-day store operations while ensuring that 100% compliance exists with all established Company policies and procedures. Provides leadership, guidance and training to the store staff via direction from the Store Manager and the Assistant Store Manager. In the absence of the Store Manager and Assistant Manager, the Team Lead assumes full responsibility for all store operations. Consistently strives to meet and exceed all established sales, service and operational objectives. A Team Lead may be a full or part-time management employee.
Duties and Responsibility
* Primary responsibility is the safety and welfare of employees and customers.
* Create, establish and maintain an excellent customer shopping experience.
Maintain and reinforce current service level standards.
Provide service training and leadership to staff members.
Manage customer issues with a sense of urgency and to the satisfaction of our customer.
* All POS terminal transactions in accordance with policy and procedure
Sales, Discounts and Refunds
Loyalty
Open/Closing procedures
* Inventory Control responsibilities to include adherence to all policies and procedures in regards to:
Shipping and Receiving
Price Management (Price Changes, Markdowns etc.)
Singles
Damaged Merchandise
Conducting a Physical Inventory
* Sales Floor Merchandising and Visual Presentation responsibilities to include adherence to company standards:
Merchandise Placement
Sales floor maintenance and housekeeping
Promotional event directions, materials and signage
* Payroll Control responsibilities to include adherence to all policies and procedures in regards to:
Scheduling
Payroll budget compliance
Time & Attendance
* Training and Development of direct reports, responsibilities to include adherence to all policies and procedures in regards to:
Utilization of all available training tools
Consistent reinforcement of customerservice standards
* Loss Prevention responsibilities to include adherence to all policies and procedures in regards to the protection and control of all Company assets.
* Work towards a complete understanding of managing all day to day operations.
Principal Working Relationships
Customers, Sales Associates, Store Management, District/Regional Manager, and Store Operations and Training personnel.
Key Qualifications
An approved background check
Effective verbal and written communication skills
Managerial and organizational skills
Store Number: 774
774 Rack Room Shoes
Pay Range: 11-13
Northridge Commons
39 Northridge Commons Pkwy Ste 10
About Rack Room Shoes
Great shoes for men, women and children in comfort, dress, casual, and athletic categories make Rack Room Shoes the family footwear retailer of choice. The company offers a wide selection of nationally recognized brands known for their quality. Rack Room Shoes also offers an assortment of exclusive private brands commissioned from the best manufacturers in the business. Our private brands offer customers great styles and outstanding values, which translates into satisfied, loyal, repeat customers.
Weaverville, North Carolina US
Rack Room Shoes provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation and gender identity), national origin, marital status, disability, genetic information, age, military service, or any other characteristic that is protected by applicable law. This policy of equal employment opportunity extends to all aspects of employment including, but not limited to, recruitment, hiring, training, promotion, transfer, reassignment, demotion, discipline, discharge, performance evaluation, compensation and benefits.
$31k-39k yearly est. 16d ago
Sr. Manager, Customer Service
Knauf Insulation 4.5
Customer service supervisor job in Shasta Lake, CA
Knauf Insulation North America is the world's fastest-growing insulation manufacturer. We are wholly committed to the conservation of the environment while also sustainably developing and manufacturing a comprehensive line of acoustical fiberglass insulation for residential, commercial, industrial, marine, OEM and metal building applications, using post-consumer recycled materials.
We welcome passionate and creative individuals who thrive in an entrepreneurial, collaborative and ever-changing environment.
We know how important your health, wellbeing, and financial strength is to you. To support you, we provide affordable benefits for you and your family members.
"Supporting all aspects of the individual - self, health, wealth and community”
Our benefits include:
Medical, Dental, Vision - starting on day one!
Virtual Medical Services
401(k) Retirement Plan (earn 100% matching on your first 6% and fully vested day one)
Paid parental leave
Company paid life insurance
Tuition Reimbursement
Vacation time to enjoy getting away
Employee Assistance Program (EAP)
Plus, more!
Growth opportunities available!
Apply online or contact us to hear why our employees appreciate being part of the Knauf family!
About the Role:
Join Knauf as the leader of our Customer Experience and Service Operations, where you'll shape how customers experience us from first order through ongoing partnership. You'll set the strategy and own the performance for order entry, order management, claims, and customer communications-using data to improve speed, quality, and consistency at scale. As a visible, hands-on leader, you'll mentor a high-performing team, streamline processes, and introduce smarter tools that make work easier for employees and customers alike. You'll partner closely with Sales, Supply Chain, Logistics, IT, Finance, and Manufacturing, and serve as a senior point of contact for strategic customers-bringing the voice of the customer into every decision. If you're energized by setting direction, delivering measurable results, and elevating the customer journey, this role offers the autonomy and impact you're looking for. Integrity, vision, professionalism, and passion are core to success here.
Responsibilities
Strategic Leadership
Set the strategic direction for CustomerService in alignment with Knauf's business objectives and growth plans.
Develop, improve, and implement service strategies, policies, procedures, and standards that elevate quality, productivity, and profitability.
Define and manage KPIs for order entry and management, response time, issue resolution, and customer satisfaction, link performance to financial outcomes.
Define what “best-in-class” looks like for Knauf through benchmarking and customer insights and hold the organization accountable for meeting those standards.
Lead customer-focused initiatives that increase satisfaction, loyalty, and retention while supporting commercial goals.
Operational Excellence
Oversee end-to-end customerservice operations, including order intake, order management, claims, and escalations; ensure standardized processes across businesses.
Own the end-to-end claims process (e.g., freight damage/shortage, pricing disputes, credit/debit memos): establish policies and SOPs, approval matrices, documentation standards, and SLAs to ensure timely, accurate resolution and cost recovery; partner with Quality, Logistics, Sales, and Finance on root-cause prevention.
Standardize order processes across businesses and implement continuous improvement to reduce errors and cycle times.
Implement and optimize digital tools (ERP/CRM/analytics/knowledge base/self-service) to enhance visibility, efficiency, and customer experience.
Handle complex and escalated customerservice issues promptly and professionally.
Establish and maintain Freight and Fuel Policies and updates; ensure clear communication of brand identity and corporate position.
Serve as the senior CustomerService point of contact; maintain oversight of the phone system with effective tiered escalation and swift resolution.
Collaborate cross-functionally to improve forecast accuracy, on-time delivery, fill rates, inventory allocation, and invoice accuracy.
Ensure adherence to SOPs, SLAs, and compliance requirements; hold teams accountable for process compliance, quality, and continuous improvement.
Perform other duties as assigned.
Performance Management and Analytics
Develop and track team and individual KPIs; coach for performance and implement corrective actions where needed.
Benchmark KPIs against best-in-class standards; hold individuals and teams accountable via dashboards, reviews, and corrective action plans to achieve targets.
Monitor service performance, customer satisfaction, claims and financial results; standardize reporting cadences and executive dashboards to drive decisions.
Continuous Improvement
Lead and drive cross-functional continuous improvement initiatives by proactively identifying opportunities to streamline order management and customerservice processes, minimizing errors and inefficiencies.
Champion process optimization efforts by deploying formal continuous improvement processes (ex. Lean Management) to identify root causes, address recurring issues and enhance operational performance.
Monitor, analyze, and act on customer feedback and performance metrics to implement targeted enhancements, elevate service quality, and foster a culture of innovation and accountability across the team.
Team Leadership
Build, mentor, and retain a high-performing team of supervisors, claims managers, and customerservice representatives.
Directly manage the Claims Manager and Supervisors, including coaching, workload prioritization, performance management, and career development aligned to SLAs and quality standards.
Set clear expectations and hold the team accountable to best-in-class service standards, KPIs, and compliant processes through regular coaching, feedback, and performance reviews.
Foster a culture of safety, accountability, customer-first thinking, and continuous improvement.
Develop and implement training programs to strengthen technical expertise, systems proficiency, call control, order management, and communication skills.
Ensure succession planning, workforce development, and talent retention to support growth and resilience.
Serve as the key backup to CustomerService Managers and Supervisors, providing day-to-day coverage for approvals, escalations, scheduling/workforce planning, and operational decision-making during absences or peak demand.
Drives the highest levels of employee retention and engagement to ensure a sustainable workforce.
Fosters a culture of innovation, collaboration, and accountability within the organization.
Instills an environment of inclusion, where all employees feel that they can contribute and impact the company in a positive manner.
Customer Engagement and Commercial Partnership
Sponsor relationships for strategic customers, ensuring high-quality lifecycle support and proactive issue avoidance.
Partner with Sales and Commercial teams to support audits, training, planning, business reviews, product availability, etc.; balance customer satisfaction with business performance.
Drive initiatives that improve NPS/CSAT and enhance order management.
Risk Management
Ensure adherence to policies, customer messaging, service guidelines, freight and fuel updates, availability, and compliance requirements
Qualifications
Education:
Bachelor's Degree in Business Administration or related field
Experience:
Minimum 5 years of experience in CustomerService, Product Management, or a similar customer-facing leadership role; manufacturing background preferred
Knowledge, Skills and Abilities:
Proficiency with Microsoft Office, ERP/MRP systems (SAP preferred), Salesforce, and Tableau.
Strong administrative, organizational, communication, and people-leadership skills.
Excellent mathematical, analytical, and problem-solving abilities; adept at objection handling and root-cause analysis.
Proven expertise in call control, order management, time management, and documentation.
Strategic thinker with demonstrated ability to set direction, execute, and deliver outcomes.
Strong understanding of sales principles, methods, and strategies; ability to balance customer needs with business goals.
Up-to-date awareness of industry trends and customerservice best practices.
Exceptional verbal presentation, active listening, and written communication skills.
Highly motivated, hands-on, self-starter with strong attention to detail and follow-through.
It is the policy of Knauf Insulation to provide equal employment opportunities to all qualified persons without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, protected veteran status or any other protected characteristic prohibited by applicable law.
Not ready to apply? Connect with us for general consideration.
$65k-119k yearly est. Auto-Apply 32d ago
Manager, Care Team
Independent Living Systems 4.4
Customer service supervisor job in Redding, CA
We are seeking a Manager, Care Team to join our team at Independent Living Systems (ILS). ILS, along with its affiliated health plans known as Florida Community Care and Florida Complete Care, is committed to promoting a higher quality of life and maximizing independence for all vulnerable populations.
$39k-66k yearly est. Auto-Apply 30d ago
Call Center Manager
Bath Concepts Independent Dealers
Customer service supervisor job in Redding, CA
Job DescriptionCall Center Manager Bath Concepts Independent Dealers offers a stylish, cost-effective, low-maintenance bath improvement to homeowners, commercial customers and consumers with accessibility needs. Standing behind our products, we have developed an unrivaled reputation for quality and workmanship as a manufacturer of acrylic bath and shower solutions and has extended that level of quality into all our products.
We are looking to hire an experienced Call Center Manager to join our team in-office. Qualified applicants will have excellent computer and communication skills, management experience, customerservice experience, be available to work evenings and weekends, and be able to resolve conflicts and issues.
Job duties include:
• Schedule and confirm appointments
• Hire, train and manage Call Center Representatives
• Answer inbound calls and make outbound calls as needed and as a training tool
• CustomerService
• Manage sales reps schedules
• Achieve weekly and monthly quotas
We have an excellent compensation package for this position that includes a salary and bonus opportunities.
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$36k-54k yearly est. 14d ago
Customer Service Associate I
Dollar Tree 4.4
Customer service supervisor job in Red Bluff, CA
We're seeking a CustomerService Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: + Assist customers with questions and recommendations + Manage sales transactions while working assigned cash register
+ Maintain security of cash and protect company assets
+ Keep the store well-stocked, and recover merchandise
+ Receive merchandise and help with unloading trucks, stock replenishment in accordance with productivity standards
+ Ensure a positive, safe, and respectful environment while maintaining professional and friendly interactions with customers, associates, and leaders
+ Responsible for maintaining the cleanliness throughout the store, including cleaning and restocking bathrooms, sweeping and mopping floors, taking out the trash, and ensuring all areas are neat and presentable
+ Other duties as assigned*
**Skills and Experience:**
+ High school diploma or equivalent is preferred
+ Previous customerservice experience in retail, hotel, restaurant, grocery, or drug store environment is highly preferred
+ Ability to follow instructions and interpret operational documents is required
+ Must be able to lift between 30 and 50 lbs. from floor to above shoulder height and meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting
+ Excellent customerservice and relationship management skills are required
+ Strong organizational and communication skills are required
+ Strong problem-solving and decision-making skills are required
**Perks and Benefits:**
We offer a wide variety of rewards to support your health, wealth, and mental well-being. In addition to medical, pharmacy, dental, and vision insurance, we offer:
+ Employee Assistance Program
+ Retirement plans
+ Educational Assistance
+ And much more!
_We are an_ _equal opportunity employer and committed to recruiting, hiring, training, and promoting qualified people of all backgrounds, and mak_ _e_ _all employment decisions without regard to any protected status. In accordance with local laws in AZ, AR, CO, FL, GA, ID, IL, IA, KS, ME, MS, MO, MT, NE, NV, NH, NM, ND, OK, OR, SC, SD, TN, TX, UT, VT VA, WV, WI, and WY, minors are also eligible to be considered for employment in certain roles._ _We are committed to_ _complying with_ _the Americans with Disabilities Act (ADA) and providing reasonable_ _accommodations to qualified individuals with disabilities_ _._
_This job specification should not be construed to imply that these requirements are the exclusive standards of the position._ _This is not to be considered a complete list of job duties, which appear in the for this position, and which may be amended from time to time at_ _our_ _discretion._ _Incumbents will follow any other instructions and perform any other related duties as may be required by their supervisor._
_Please note, this job description is not a contract of employment and may be_ _modified_ _to meet evolving business needs. Employment is at-will, meaning that either the employee or the company may_ _terminate_ _the employment relationship at any time, with or without cause or notice._
Part time
398 South Main Street,Red Bluff,California 96080-4314
01230
Dollar Tree
From:
17
To:
17.5
$29k-36k yearly est. 60d+ ago
Manager, Care Team
Independent Living Systems 4.4
Customer service supervisor job in Red Bluff, CA
We are seeking a Manager, Care Team to join our team at Independent Living Systems (ILS). ILS, along with its affiliated health plans known as Florida Community Care and Florida Complete Care, is committed to promoting a higher quality of life and maximizing independence for all vulnerable populations.
$40k-67k yearly est. Auto-Apply 30d ago
Customer Service Associate I
Dollar Tree 4.4
Customer service supervisor job in Anderson, CA
We're seeking a CustomerService Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: + Assist customers with questions and recommendations + Manage sales transactions while working assigned cash register
+ Maintain security of cash and protect company assets
+ Keep the store well-stocked, and recover merchandise
+ Receive merchandise and help with unloading trucks, stock replenishment in accordance with productivity standards
+ Ensure a positive, safe, and respectful environment while maintaining professional and friendly interactions with customers, associates, and leaders
+ Responsible for maintaining the cleanliness throughout the store, including cleaning and restocking bathrooms, sweeping and mopping floors, taking out the trash, and ensuring all areas are neat and presentable
+ Other duties as assigned*
**Skills and Experience:**
+ High school diploma or equivalent is preferred
+ Previous customerservice experience in retail, hotel, restaurant, grocery, or drug store environment is highly preferred
+ Ability to follow instructions and interpret operational documents is required
+ Must be able to lift between 30 and 50 lbs. from floor to above shoulder height and meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting
+ Excellent customerservice and relationship management skills are required
+ Strong organizational and communication skills are required
+ Strong problem-solving and decision-making skills are required
**Perks and Benefits:**
We offer a wide variety of rewards to support your health, wealth, and mental well-being. In addition to medical, pharmacy, dental, and vision insurance, we offer:
+ Employee Assistance Program
+ Retirement plans
+ Educational Assistance
+ And much more!
_We are an_ _equal opportunity employer and committed to recruiting, hiring, training, and promoting qualified people of all backgrounds, and mak_ _e_ _all employment decisions without regard to any protected status. In accordance with local laws in AZ, AR, CO, FL, GA, ID, IL, IA, KS, ME, MS, MO, MT, NE, NV, NH, NM, ND, OK, OR, SC, SD, TN, TX, UT, VT VA, WV, WI, and WY, minors are also eligible to be considered for employment in certain roles._ _We are committed to_ _complying with_ _the Americans with Disabilities Act (ADA) and providing reasonable_ _accommodations to qualified individuals with disabilities_ _._
_This job specification should not be construed to imply that these requirements are the exclusive standards of the position._ _This is not to be considered a complete list of job duties, which appear in the for this position, and which may be amended from time to time at_ _our_ _discretion._ _Incumbents will follow any other instructions and perform any other related duties as may be required by their supervisor._
_Please note, this job description is not a contract of employment and may be_ _modified_ _to meet evolving business needs. Employment is at-will, meaning that either the employee or the company may_ _terminate_ _the employment relationship at any time, with or without cause or notice._
Part time
2611 Balls Ferry Road,Anderson,California 96007-3507
01857
Dollar Tree
From:
17
To:
17.5
How much does a customer service supervisor earn in Redding, CA?
The average customer service supervisor in Redding, CA earns between $31,000 and $54,000 annually. This compares to the national average customer service supervisor range of $27,000 to $53,000.
Average customer service supervisor salary in Redding, CA
$41,000
What are the biggest employers of Customer Service Supervisors in Redding, CA?
The biggest employers of Customer Service Supervisors in Redding, CA are: