Explore jobs
Find specific jobs
Explore careers
Explore professions
Best companies
Explore companies
The differences between customer service team leads and international customer service representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer service team lead and an international customer service representative. Additionally, a customer service team lead has an average salary of $36,623, which is higher than the $31,752 average annual salary of an international customer service representative.
The top three skills for a customer service team lead include HR, inbound calls and product knowledge. The most important skills for an international customer service representative are logistics, order entry, and customer orders.
| Customer Service Team Lead | International Customer Service Representative | |
| Yearly salary | $36,623 | $31,752 |
| Hourly rate | $17.61 | $15.27 |
| Growth rate | -4% | -4% |
| Number of jobs | 249,105 | 185,293 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 42% | Bachelor's Degree, 50% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A customer service team lead is responsible for managing a group of customer service agents. They monitor their tasks and productivity and report the team's performance to senior management. A customer service team lead provides coaching opportunities for the agents, identifies their challenges, and creates strategic procedures for them. Customer service team leads also respond to customers' inquiries, resolve high-level complaints immediately, and maintain the highest customer satisfaction to build the company's good reputation, generate revenues, and increase profitability.
An international customer service representative usually communicates with an international client. Their work is to take calls and answer queries about a particular product or service. They promote keep track of shipments to ensure that they will be delivered on time. They act as a liaison between a particular company and its client. This position requires someone who is customer-oriented and has organizational and management skills.
Customer service team leads and international customer service representatives have different pay scales, as shown below.
| Customer Service Team Lead | International Customer Service Representative | |
| Average salary | $36,623 | $31,752 |
| Salary range | Between $28,000 And $47,000 | Between $24,000 And $40,000 |
| Highest paying City | Baltimore, MD | Minneapolis, MN |
| Highest paying state | Rhode Island | Minnesota |
| Best paying company | Santander Bank | Valent BioSciences |
| Best paying industry | Insurance | Health Care |
There are a few differences between a customer service team lead and an international customer service representative in terms of educational background:
| Customer Service Team Lead | International Customer Service Representative | |
| Most common degree | Bachelor's Degree, 42% | Bachelor's Degree, 50% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between customer service team leads' and international customer service representatives' demographics:
| Customer Service Team Lead | International Customer Service Representative | |
| Average age | 40 | 40 |
| Gender ratio | Male, 35.2% Female, 64.8% | Male, 26.3% Female, 73.7% |
| Race ratio | Black or African American, 12.0% Unknown, 5.3% Hispanic or Latino, 20.1% Asian, 6.9% White, 55.0% American Indian and Alaska Native, 0.7% | Black or African American, 10.5% Unknown, 5.3% Hispanic or Latino, 25.9% Asian, 5.9% White, 51.6% American Indian and Alaska Native, 0.6% |
| LGBT Percentage | 7% | 7% |