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The differences between customer service team leads and service leads can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 6-12 months to become a customer service team lead, becoming a service lead takes usually requires 4-6 years. Additionally, a service lead has an average salary of $83,844, which is higher than the $36,623 average annual salary of a customer service team lead.
The top three skills for a customer service team lead include HR, inbound calls and product knowledge. The most important skills for a service lead are food service, food safety, and exceptional client.
| Customer Service Team Lead | Service Lead | |
| Yearly salary | $36,623 | $83,844 |
| Hourly rate | $17.61 | $40.31 |
| Growth rate | -4% | -4% |
| Number of jobs | 249,105 | 52,336 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 42% | Bachelor's Degree, 53% |
| Average age | 40 | 47 |
| Years of experience | 12 | 6 |
A customer service team lead is responsible for managing a group of customer service agents. They monitor their tasks and productivity and report the team's performance to senior management. A customer service team lead provides coaching opportunities for the agents, identifies their challenges, and creates strategic procedures for them. Customer service team leads also respond to customers' inquiries, resolve high-level complaints immediately, and maintain the highest customer satisfaction to build the company's good reputation, generate revenues, and increase profitability.
A service lead is an individual who manages a team of customer service staff members to support a company's customer service activities. Service leads help staff members respond directly to customers who need assistance through phone calls or emails and provide a quick resolution to the issues and concerns. In case a team member is unable to resolve customer issues, service leads are required to identify a solution to the customer query or direct them to another department. Service leads must also conduct periodic evaluations of team members to discuss performance and note their improvement areas.
Customer service team leads and service leads have different pay scales, as shown below.
| Customer Service Team Lead | Service Lead | |
| Average salary | $36,623 | $83,844 |
| Salary range | Between $28,000 And $47,000 | Between $49,000 And $142,000 |
| Highest paying City | Baltimore, MD | New York, NY |
| Highest paying state | Rhode Island | New York |
| Best paying company | Santander Bank | Meta |
| Best paying industry | Insurance | - |
There are a few differences between a customer service team lead and a service lead in terms of educational background:
| Customer Service Team Lead | Service Lead | |
| Most common degree | Bachelor's Degree, 42% | Bachelor's Degree, 53% |
| Most common major | Business | Business |
| Most common college | - | California State University - Bakersfield |
Here are the differences between customer service team leads' and service leads' demographics:
| Customer Service Team Lead | Service Lead | |
| Average age | 40 | 47 |
| Gender ratio | Male, 35.2% Female, 64.8% | Male, 48.1% Female, 51.9% |
| Race ratio | Black or African American, 12.0% Unknown, 5.3% Hispanic or Latino, 20.1% Asian, 6.9% White, 55.0% American Indian and Alaska Native, 0.7% | Black or African American, 9.9% Unknown, 4.8% Hispanic or Latino, 18.2% Asian, 5.8% White, 60.7% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 8% |