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The differences between customer service technicians and customer service consultants can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer service technician and a customer service consultant. Additionally, a customer service consultant has an average salary of $37,471, which is higher than the $36,757 average annual salary of a customer service technician.
The top three skills for a customer service technician include basic math, math and pathogens. The most important skills for a customer service consultant are strong customer service, customer service, and strong problem-solving.
| Customer Service Technician | Customer Service Consultant | |
| Yearly salary | $36,757 | $37,471 |
| Hourly rate | $17.67 | $18.01 |
| Growth rate | -4% | -4% |
| Number of jobs | 282,953 | 225,026 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 33% | Bachelor's Degree, 46% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A customer service technician is professional personnel who answers calls and helps customers address technical problems and often travels to homes or businesses in order to repair or maintain products. He/She interacts with his/her customers through phone, face to face, by email, or live chat and provides information about the products that he/she maintains. A customer service technician requires to attain a high school diploma and may need talents such as communication and listening skills.
A customer service consultant is responsible for addressing the customers' inquiries and concerns regarding the company's services and resolving complaints to provide the best customer service and satisfaction. Customer service consultants also sell new goods and products to the customers, demonstrating features and benefits before proceeding with the orders, payment, and delivery details. They develop excellent sales pitches to attract customer to purchase items which would generate more revenue resources and profits for the business.
Customer service technicians and customer service consultants have different pay scales, as shown below.
| Customer Service Technician | Customer Service Consultant | |
| Average salary | $36,757 | $37,471 |
| Salary range | Between $27,000 And $49,000 | Between $20,000 And $68,000 |
| Highest paying City | Newark, DE | Hartford, CT |
| Highest paying state | Massachusetts | Connecticut |
| Best paying company | GAVS Technologies | Accenture |
| Best paying industry | Manufacturing | Technology |
There are a few differences between a customer service technician and a customer service consultant in terms of educational background:
| Customer Service Technician | Customer Service Consultant | |
| Most common degree | Bachelor's Degree, 33% | Bachelor's Degree, 46% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between customer service technicians' and customer service consultants' demographics:
| Customer Service Technician | Customer Service Consultant | |
| Average age | 40 | 40 |
| Gender ratio | Male, 58.4% Female, 41.6% | Male, 36.8% Female, 63.2% |
| Race ratio | Black or African American, 11.1% Unknown, 5.4% Hispanic or Latino, 20.7% Asian, 6.7% White, 55.3% American Indian and Alaska Native, 0.7% | Black or African American, 11.5% Unknown, 5.6% Hispanic or Latino, 19.6% Asian, 6.9% White, 55.7% American Indian and Alaska Native, 0.8% |
| LGBT Percentage | 7% | 7% |