Explore jobs
Find specific jobs
Explore careers
Explore professions
Best companies
Explore companies
The differences between customer service technicians and customer service trainers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer service technician and a customer service trainer. Additionally, a customer service technician has an average salary of $36,757, which is higher than the $32,452 average annual salary of a customer service trainer.
The top three skills for a customer service technician include basic math, math and pathogens. The most important skills for a customer service trainer are customer care, strong customer service, and cleanliness.
| Customer Service Technician | Customer Service Trainer | |
| Yearly salary | $36,757 | $32,452 |
| Hourly rate | $17.67 | $15.60 |
| Growth rate | -4% | -4% |
| Number of jobs | 282,953 | 235,862 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 33% | Bachelor's Degree, 43% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A customer service technician is professional personnel who answers calls and helps customers address technical problems and often travels to homes or businesses in order to repair or maintain products. He/She interacts with his/her customers through phone, face to face, by email, or live chat and provides information about the products that he/she maintains. A customer service technician requires to attain a high school diploma and may need talents such as communication and listening skills.
A customer service trainer is responsible for training new and experienced customer service staff, providing them with the best strategies and techniques to handle customers' inquiries and concerns. They also resolve customer complaints and ensure customer satisfaction, building good customer relationships, maintaining the company's reputation, and increasing revenues. Customer service trainers schedule training classes, provide engaging activities, and monitor trainees' progress through call testing and role-playing activities. A customer service trainer must have excellent knowledge of the customer service industry, as well as exceptional communication skills to teach trainees' effectively and efficiently.
Customer service technicians and customer service trainers have different pay scales, as shown below.
| Customer Service Technician | Customer Service Trainer | |
| Average salary | $36,757 | $32,452 |
| Salary range | Between $27,000 And $49,000 | Between $25,000 And $40,000 |
| Highest paying City | Newark, DE | Tacoma, WA |
| Highest paying state | Massachusetts | Alaska |
| Best paying company | GAVS Technologies | Salesforce |
| Best paying industry | Manufacturing | Telecommunication |
There are a few differences between a customer service technician and a customer service trainer in terms of educational background:
| Customer Service Technician | Customer Service Trainer | |
| Most common degree | Bachelor's Degree, 33% | Bachelor's Degree, 43% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between customer service technicians' and customer service trainers' demographics:
| Customer Service Technician | Customer Service Trainer | |
| Average age | 40 | 40 |
| Gender ratio | Male, 58.4% Female, 41.6% | Male, 32.8% Female, 67.2% |
| Race ratio | Black or African American, 11.1% Unknown, 5.4% Hispanic or Latino, 20.7% Asian, 6.7% White, 55.3% American Indian and Alaska Native, 0.7% | Black or African American, 10.6% Unknown, 5.3% Hispanic or Latino, 20.1% Asian, 6.8% White, 56.4% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |