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The differences between customer service technicians and customer support technicians can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 6-12 months to become a customer service technician, becoming a customer support technician takes usually requires 1-2 years. Additionally, a customer service technician has an average salary of $36,757, which is higher than the $36,361 average annual salary of a customer support technician.
The top three skills for a customer service technician include basic math, math and pathogens. The most important skills for a customer support technician are customer service, customer support, and SQL.
| Customer Service Technician | Customer Support Technician | |
| Yearly salary | $36,757 | $36,361 |
| Hourly rate | $17.67 | $17.48 |
| Growth rate | -4% | 10% |
| Number of jobs | 282,953 | 117,102 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 33% | Bachelor's Degree, 46% |
| Average age | 40 | 42 |
| Years of experience | 12 | 2 |
A customer service technician is professional personnel who answers calls and helps customers address technical problems and often travels to homes or businesses in order to repair or maintain products. He/She interacts with his/her customers through phone, face to face, by email, or live chat and provides information about the products that he/she maintains. A customer service technician requires to attain a high school diploma and may need talents such as communication and listening skills.
A customer support technician is responsible for resolving customer complaints with their network issues through remote communication, providing the customers with a step-by-step procedure to fix their systems. Customer support technicians assist the customers in setting up their programs and applications, guiding them with the instructional manuals, and responding to the inquiries and concerns they have. They also escalate high-level complaints to the immediate supervisor as needed while monitoring system solutions and creating technical tickets.
Customer service technicians and customer support technicians have different pay scales, as shown below.
| Customer Service Technician | Customer Support Technician | |
| Average salary | $36,757 | $36,361 |
| Salary range | Between $27,000 And $49,000 | Between $23,000 And $56,000 |
| Highest paying City | Newark, DE | New York, NY |
| Highest paying state | Massachusetts | New Jersey |
| Best paying company | GAVS Technologies | Adobe |
| Best paying industry | Manufacturing | Technology |
There are a few differences between a customer service technician and a customer support technician in terms of educational background:
| Customer Service Technician | Customer Support Technician | |
| Most common degree | Bachelor's Degree, 33% | Bachelor's Degree, 46% |
| Most common major | Business | Business |
| Most common college | - | Stanford University |
Here are the differences between customer service technicians' and customer support technicians' demographics:
| Customer Service Technician | Customer Support Technician | |
| Average age | 40 | 42 |
| Gender ratio | Male, 58.4% Female, 41.6% | Male, 66.1% Female, 33.9% |
| Race ratio | Black or African American, 11.1% Unknown, 5.4% Hispanic or Latino, 20.7% Asian, 6.7% White, 55.3% American Indian and Alaska Native, 0.7% | Black or African American, 10.7% Unknown, 5.4% Hispanic or Latino, 16.2% Asian, 10.6% White, 56.7% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 7% | 11% |