Customer services coordinator vs customer service associate

The differences between customer services coordinators and customer service associates can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer services coordinator and a customer service associate. Additionally, a customer services coordinator has an average salary of $35,520, which is higher than the $31,709 average annual salary of a customer service associate.

The top three skills for a customer services coordinator include data entry, work ethic and logistics. The most important skills for a customer service associate are patients, sales floor, and plumbing.

Customer services coordinator vs customer service associate overview

	Customer Services Coordinator	Customer Service Associate
Yearly salary	$35,520	$31,709
Hourly rate	$17.08	$15.24
Growth rate	-4%	-4%
Number of jobs	246,525	380,943
Job satisfaction	-	5
Most common degree	Bachelor's Degree, 47%	Bachelor's Degree, 35%
Average age	40	40
Years of experience	12	12

What does a customer services coordinator do?

A customer service coordinator ensures that the company will have a top-level customer service. Thus, they work to maintain the positive image, brand, and prestige of the company. The customer service coordinator supervises a team of customer service representatives and makes sure that the team follows the policies and procedures of the company. The coordinator is also responsible for offering excellent customer service, handling customer complaints, conducting quality assurance surveys, and reporting their findings. Candidates must have relevant experience to relate jobs, excellent communication skills, and exemplary management skills.

What does a customer service associate do?

Customer service associates are representatives of the company who are responsible for solving customer concerns. They provide exceptional service to clients to ensure that their problems are solved and that the relationship between the client and the company remains strong. Customer service associates are in-charge of processing transactions, maintaining a good working relationship between the client and the company, ensuring that the client remains loyal to the company, and working on the requests of the client. Through all of this, customer service associates must keep any information they may encounter confidential. They should also have time management skills, problem-solving skills, and customer service skills.

Customer services coordinator vs customer service associate salary

Customer services coordinators and customer service associates have different pay scales, as shown below.

	Customer Services Coordinator	Customer Service Associate
Average salary	$35,520	$31,709
Salary range	Between $27,000 And $45,000	Between $24,000 And $40,000
Highest paying City	Richmond, CA	Richmond, CA
Highest paying state	Massachusetts	California
Best paying company	Stanford University	Fidelity Investments
Best paying industry	Finance	Finance

Differences between customer services coordinator and customer service associate education

There are a few differences between a customer services coordinator and a customer service associate in terms of educational background:

	Customer Services Coordinator	Customer Service Associate
Most common degree	Bachelor's Degree, 47%	Bachelor's Degree, 35%
Most common major	Business	Business
Most common college	-	-

Customer services coordinator vs customer service associate demographics

Here are the differences between customer services coordinators' and customer service associates' demographics:

	Customer Services Coordinator	Customer Service Associate
Average age	40	40
Gender ratio	Male, 25.3% Female, 74.7%	Male, 38.4% Female, 61.6%
Race ratio	Black or African American, 11.2% Unknown, 5.2% Hispanic or Latino, 22.1% Asian, 6.7% White, 54.1% American Indian and Alaska Native, 0.7%	Black or African American, 11.8% Unknown, 5.4% Hispanic or Latino, 19.5% Asian, 6.6% White, 55.9% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between customer services coordinator and customer service associate duties and responsibilities

Customer services coordinator example responsibilities.

Manage POS terminal and schedule salon appointments while collecting and managing information efficiently and accurately.
Manage cleanliness and organization of work area and equipment.
Coordinate production logistics in support of customer service for an industry leader of state-of-the-art production facility in printing and marketing communications.
Select to test and troubleshoot new CRM system.
Assist with internal CRM system issues, and stick orders.
Assist customer in learning windows, internet and various utilities.

Customer service associate example responsibilities.

Manage and calculate daily cash deposits and prepare daily payroll ledgers.
Manage cash balances and inventory stock accurately; ensure cleanliness of all work stations and guarantee excellent customer service.
Use excellent phone and customer service etiquette while navigating through multiple windows simultaneously.
Provide excellent customer service to hundreds of satisfy customers, bag groceries with speed and efficiency
Perform upselling on every call.
Train in flight emergencies, hazardous materials and CPR.

Customer services coordinator vs customer service associate skills

Common customer services coordinator skills

Data Entry, 9%
Work Ethic, 7%
Logistics, 6%
Customer Service, 6%
Purchase Orders, 5%
Order Entry, 4%

Common customer service associate skills

Patients, 41%
Sales Floor, 12%
Plumbing, 10%
Quality Customer Service, 6%
Front End, 3%
CSA, 3%

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Customer Services Coordinator
Customer Services Coordinator vs Customer Service Associate

Updated January 8, 2025

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