Explore jobs
Find specific jobs
Explore careers
Explore professions
Best companies
Explore companies
The differences between customer support analysts and analysts can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 1-2 years to become a customer support analyst, becoming an analyst takes usually requires 2-4 years. Additionally, an analyst has an average salary of $73,007, which is higher than the $65,147 average annual salary of a customer support analyst.
The top three skills for a customer support analyst include customer service, customer support and technical support. The most important skills for an analyst are customer service, troubleshoot, and data analysis.
| Customer Support Analyst | Analyst | |
| Yearly salary | $65,147 | $73,007 |
| Hourly rate | $31.32 | $35.10 |
| Growth rate | 10% | 11% |
| Number of jobs | 116,811 | 253,138 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 62% | Bachelor's Degree, 67% |
| Average age | 42 | 44 |
| Years of experience | 2 | 4 |
A customer support analyst is responsible for assisting customers with their service issues, responding to their inquiries and concerns, and resolving their complaints. Customer support analysts strategize techniques in improving the customer's experience by providing outstanding customer services. They also review quality audits and logs to determine the efficiency and effectiveness of services and modify procedures as needed. A customer support analyst must have excellent communication and organizational skills to look for customer solutions that would highly improve the company's reputation to the market.
Analysts are employees or individual contributors with a vast experience in a particular field that help the organization address challenges. They help the organization improve processes, policies, and other operations protocol by studying the current processes in place and determining the effectiveness of those processes. They also research industry trends and data to make sound inferences and recommendations on what the company should do to improve their numbers. Analysts recommend business solutions and often help the organization roll out these solutions. They ensure that the proposed action plans are effective and produce the desired results.
Customer support analysts and analysts have different pay scales, as shown below.
| Customer Support Analyst | Analyst | |
| Average salary | $65,147 | $73,007 |
| Salary range | Between $42,000 And $99,000 | Between $53,000 And $99,000 |
| Highest paying City | San Francisco, CA | Jersey City, NJ |
| Highest paying state | New Jersey | New Jersey |
| Best paying company | SAP | The Citadel |
| Best paying industry | Technology | Technology |
There are a few differences between a customer support analyst and an analyst in terms of educational background:
| Customer Support Analyst | Analyst | |
| Most common degree | Bachelor's Degree, 62% | Bachelor's Degree, 67% |
| Most common major | Business | Business |
| Most common college | Stanford University | Northwestern University |
Here are the differences between customer support analysts' and analysts' demographics:
| Customer Support Analyst | Analyst | |
| Average age | 42 | 44 |
| Gender ratio | Male, 59.9% Female, 40.1% | Male, 52.4% Female, 47.6% |
| Race ratio | Black or African American, 13.1% Unknown, 5.3% Hispanic or Latino, 15.2% Asian, 10.5% White, 55.5% American Indian and Alaska Native, 0.4% | Black or African American, 7.4% Unknown, 4.4% Hispanic or Latino, 8.5% Asian, 14.3% White, 65.2% American Indian and Alaska Native, 0.2% |
| LGBT Percentage | 11% | 12% |