Customer support analyst work from home jobs

Earn up to $15/hour + performance bonuses. Work remotely and flexibly. Outlier, a platform owned and operated by Scale AI, is looking for English speakers to contribute their expertise toward training and refining cutting-edge AI systems. If you're passionate about improving models and excited by the future of AI, this is your opportunity to make a real impact. What You'll Do Adopt a “user mindset” to produce natural data to meet the realistic needs you have or would use AI for. Evaluate AI outputs by reviewing and ranking responses from large language models. Contribute across projects depending on your specific skillset and experience. What We're Looking For Analytical and Problem-Solving Skills: Ability to develop complex, professional-level prompts and evaluate nuanced AI reasoning. Strong Writing: Clear, concise, and engaging writing to explain decisions or critique responses. Attention to Detail: Commitment to accuracy and ability to assess technical aspects of model outputs. Nice to Have Experience in fields like literature, creative writing, history, philosophy, theology, etc. Prior writing or editorial experience (content strategist, technical writer, editor, etc.). Interest or background in AI, machine learning, or creative tech tools. Pay & Logistics Base Rate: Up to $15/hour USD, depending on experience. Bonuses: Additional pay available based on project performance. Type: Freelance/1099 contract - not an internship. Location: 100% remote Schedule: Flexible hours - you choose when and how much to work. Payouts: Weekly via our secure platform. This is a freelance position that is paid on a per-hour basis. We don't offer internships as this is a freelance role. You also must be authorized to work in your country of residence, and we will not be providing sponsorship since this is a 1099 contract opportunity. However, if you are an international student, you may be able to sign up if you are on a visa. You should contact your tax/immigration advisor with specific questions regarding your circumstances. We are unable to provide any documentation supporting employment at this time. Please be advised that compensation rates may differ for non-US locations.

Job Title: Remote Help Desk Support Monthly Pay: $4,000 - $4,500 We're seeking a friendly and detail-oriented Help Desk Support team member to work remotely and assist users with technical questions and basic troubleshooting. From login issues to navigation help, you'll play a key role in solving everyday problems and keeping users on track. If you enjoy helping people and solving small tech hiccups, this could be a great fit. Job Responsibilities: Respond to support tickets, emails, and calls to address common tech issues. Assist users with login problems, password resets, and system access. Guide customers through simple troubleshooting steps using clear, step-by-step instructions. Document reported issues and track resolutions for future reference. Escalate complex or unresolved issues to senior support staff. Participate in virtual team meetings and help identify recurring challenges. Qualifications: Comfortable using computers, web browsers, and communication tools. Strong attention to detail and excellent verbal/written communication skills. Patient and calm under pressure, especially when helping frustrated users. Well-organized and able to follow procedures accurately. Experience in IT, technical support, or customer service is a plus. Must have a reliable internet connection and a quiet, distraction-free home workspace. Perks & Benefits: Monthly pay: $4,000-4,500, depending on experience 100% remote work with flexible scheduling Paid training and access to helpful guides and documentation Supportive and positive team environment Opportunities to advance into senior support or technical roles

IT Support / Help Desk Fully Remote Pay: $19/hr. Shifts and training: Shift: 9am-6pm CST Monday-Friday Training is 2-4 weeks and it's M-F 8am-5pm CST Ideal start date is Dec 8th REQUIRED SKILLS AND EXPERIENCE Experience in Service Desk Support and Customer Service Support Technical Experience in validating employee and resetting passwords Knowledge of MS Office 2013 Product Suite and Office 365 Ability to multitask and function in a fast-paced, high energy environment Ability to quickly learn and retain information by means of written and verbal instruction Strong verbal/written communication, problem solving and organizational skills to support an environment driven by customer service and team work Ability to build productive relationships with peers JOB DESCRIPTION Validate the employee asking for a password reset is an employee and provide password reset support via phone or chat and meet or exceed service level agreements for password resets Record requests, incidents and status information through the use of firm's ticket handling system Once password resets are mastered, move into traditional help desk support, high call volume ticket resolution issues as a level one analyst Manage daily individual performance based on key performance metrics including call capture, available time, speed of answer, call/chat resolution and customer service Meet and/or exceed service level agreements for all support interactions (e.g., phone, chat, tickets). Maintain communications with callers through resolution processes, particularly in difficult customer situations by keeping them informed of the status Ability to work a flexible schedule, including weekend days, to support 24x7 environment Utilize and contribute knowledge articles to the knowledge base

At Submittable, we are transforming how organizations create social impact. Our platform empowers thousands of mission-driven organizations, from nonprofits to government entities, to make a difference in their communities and beyond. In 2024, our innovative software helped organizations worldwide run 30,000 programs, welcomed 1.2 million applicants, and facilitated the distribution of more than $10 billion in funding through our products on behalf of our clients. We are on a mission to help organizations accelerate their impact, so we are proud to partner with organizations focused on Equity & Social Justice, Children & Education, Creative & Arts, Health & Wellness, Economic Justice & Opportunity, and Environment & Climate. At Submittable, technology and purpose converge, offering a unique opportunity to contribute to meaningful change. About the Role: We're looking for a full-time Technical Support Specialist to join our Campaign Support team. In this role, you will enhance and nurture the customer experience by quickly communicating with customers regarding questions, problems, technical issues. * This is a full-time position reporting to the Manager of Campaign Support * Location: Remote position * Salary Range: Non-exempt role with a salary range of $46,000-$56,000, depending on experience and location How You'll Make an Impact: * Maintain thorough knowledge of Submittable's platform and features to provide accurate and effective technical support * Provide support and maintain customer satisfaction at all stages of the customer journey * Respond promptly to customer inquiries via phone, email, and chat, troubleshooting technical issues and answering product questions * Provide clear guidance, solutions, and best practices to help customers successfully use the platform * Track and log customer issues, ensuring follow-up and resolution in a timely manner * Maintain accuracy of customer help resources as the product evolves * Identify, test, and report software bugs to Product team * Proactively flag potential issues or recurring problems to support continuous improvement About You: You're a highly collaborative, solution-oriented professional with a passion for delivering excellent customer support. You thrive in fast-paced environments, care deeply about customer outcomes, and bring a mix of analytical thinking, empathy, and curiosity to every interaction. Experience & Expertise * 1+ years in Customer Support or Technical Support roles * Ability to troubleshoot software issues and guide users to resolution * Experience working with customer support tools * Comfortable supporting live chat platforms Builder Mentality * Solutions-first mindset with strong problem-solving skills * Ability to stay calm and effective, especially when handling complex technical issues * Curious and proactive * Comfortable navigating ambiguity and evolving processes Partner, Collaborator, Communicator * Exceptional communication skills - especially when translating technical concepts to both technical and non-technical audiences * Adept at handling multiple high-priority tasks with strong organizational and prioritization skills * A team player who works well cross-functionally and values shared success * Capable of building strong customer rapport over time * Committed to transparency, accountability, and continuous improvement Preferred Systems & Tooling Experience/Knowledge: * Proficiency in data tools * Exposure to scripting or programming languages (preferred but not required) * Experience documenting software bugs and enhancement requests for technical teams (preferred but not required) * Familiarity with SaaS platforms and a general understanding of software development lifecycles (preferred but not required) * Experience with automation tools We are interested in every qualified candidate eligible to work in the United States; however, we cannot accommodate scholastic or employment visas at this time. In addition, we are not able to consider applicants who reside in the following states: Alaska, Delaware, Louisiana, Maine, New Mexico, North Dakota, Oklahoma, Rhode Island, Vermont, West Virginia, and Wyoming. Why Submittable? Joining Submittable means becoming part of a forward-thinking, mission-driven company that values innovation, collaboration, and growth. We empower organizations working for social good with technology that accelerates their work, amplifies their impact, and drives meaningful change. At Submittable, you'll find a supportive, dynamic work environment where your contributions directly influence our success. If you thrive in a fast-paced, evolving environment and are excited to be part of a company dedicated to social impact, we invite you to apply! Benefits: We are proud to offer highly competitive benefits to our full-time employees, including: * Comprehensive health and life insurance with optional HSA, FSA, and DCA accounts * 401(k) plan with employer match starting day one * Equity stock options to share in our success * Flexible hours, remote work options, and generous vacation and sick leave * Paid parental leave for mothers, fathers, and adoptive parents * Professional development stipends to support your career growth * Opportunities to participate in community outreach and volunteer programs * Monthly company-sponsored happy hours and gatherings to connect and unwind Our Commitment to Inclusion & Belonging At Submittable, we believe technology is a force for good, driving social impact and enabling corporate social responsibility on a global scale. To achieve this, we are committed to fostering a workplace that values inclusion and belonging as central pillars of our culture. We embrace the strength of our diverse community by creating a safe space where employees feel empowered to share ideas, celebrate unique experiences, and learn from one another. By prioritizing inclusion, we aim to build an environment where everyone can bring their authentic selves to work and make innovative contributions that enable our customers to tackle complex challenges and spread more good. As a globally used platform, we are dedicated to hiring and supporting employees who represent a range of backgrounds, experiences, and perspectives. This includes diversity in ethnicity, sexual orientation, gender, religion, ability, culture, and socioeconomic background. Our Approach to AI in our Hiring Process We believe that Artificial Intelligence (AI) can be a powerful tool for good. We are committed to leveraging AI technologies responsibly, ensuring their use is equitable, fair and safe. To ensure fairness and accurate skill assessment, we do not allow the use of AI tools (including note takers, transcription tools, or recordings) during take home tests or interviews. For additional information regarding the use of AI in hiring please review our AI Guidelines & Policies. Need accommodations? Let your recruiter know early so we can support you.

Reliant Health Partners is an innovative medical claims repricing service provider, helping employers achieve maximum health plan savings with minimum noise. We tailor our services to each client's needs, providing everything from individual specialty claims repricing, to full plan replacement as a high-performance, open-access network alternative. As a Senior Appeals Specialist - Workers' Compensation, you will play a critical role in resolving post-payment disputes related to Workers' Compensation bills. This includes conducting provider outreach, negotiating disputed charges, and ensuring compliance with state-specific regulations. Your work will directly support our cost containment efforts and ensure appropriate bill reimbursement for our clients. Primary Responsibilities Manage a caseload of post-payment Workers' Compensation bills, including those related to state disputes and usual and customary rate (UCR) disputes. Assigned high priority clients in managing all items related to the service with Reliant Conduct proactive outreach to medical providers to explain payment methodologies, resolve disputes, and negotiate reductions on appealed or outlier bills. Communicate effectively and professionally with clients to coordinate and investigate information as it relates to the case/appeal. Educate providers on Workers' Compensation billing and reimbursement policies and regulatory requirements. Document all provider communications thoroughly, including contact information, bill details, proposed and counter-offered payment rates, and final resolution in claim platform. Adhere to state-specific compliance standards and confidentiality requirements, including HIPAA. Maintain productivity and quality standards, ensuring timely resolution of bills in accordance with state timelines and internal service level agreements. Follow client-specific protocols and internal Reliant procedures, including scripting and documentation guidelines. Stay current on Workers' Compensation regulatory changes, fee schedules, and payment policies across multiple states. Support special projects and perform additional duties as assigned. Responsible for training team members both upon hire and for existing team members. Responsible for overseeing all DWD handling and state dispute referrals to attorneys. First line for all support with questions from other team members. Backup for other team members and/or senior leadership Works with appeals intake specialist to ensure process documents remain current Responsible for identifying opportunities for enhancement either through automation or process changes that increase efficiency for the team Responsible for team goals and ensuring that individuals meet their personal goals Qualifications 5 years of relevant experience in Workers' Compensation bills, medical billing, medical coding, or insurance negotiations. Strong understanding of Workers' Compensation reimbursement methodologies, state regulations, and provider billing practices. Experience negotiating medical bill payments or adjustments with providers. Ability to collaborate with a variety of individuals both internally and externally. Familiarity with claims processing systems and provider communications. Excellent communication, negotiation, and organizational skills. Requires communication proficiency, discretion, ethical conduct, decision making and technical skills Individual compensation will be commensurate with the candidate's experience and qualifications. Certain roles may be eligible for additional compensation, including bonuses, and merit increases. Additionally, certain roles have the opportunity to receive sales commissions that are based on the terms of the sales commission plan applicable to the role. Pay Transparency$70,000-$75,000 USDBenefits: Comprehensive medical, dental, vision, and life insurance coverage 401(k) retirement plan with employer match Health Savings Account (HSA) & Flexible Spending Accounts (FSAs) Paid time off (PTO) and disability leave Employee Assistance Program (EAP) Equal Employment Opportunity: At Reliant, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business-and our society-stronger. Reliant Health Partners is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law.

Job Title: Application Support Specialist Position Type: Permanent / Full-Time Hours of Work: 37.5 hours per week Function: IT Applications Reporting to: Product Owner Lead Lifeways Group, one of the UK's largest providers of specialist support services for people with diverse and often complex needs, is on an exciting journey to become the Care Provider of Choice. We are transforming our technology and ways of working to empower colleagues to deliver the best possible care. As an Application Support Specialist, you will be a Subject Matter Expert for key systems including Nourish & Radar. You'll support, develop, and optimise these platforms to ensure they meet business needs across Operations, Business Development, and IT. This role is ideal for someone with a mix of technical expertise, business analysis skills, and problem-solving ability, who is passionate about using technology to improve processes, data management, and customer experience. Key Responsibilities * Act as SME for Nourish & Radar platforms. * Support application configuration, optimisation, and troubleshooting. * Provide root cause analysis and guidance to the Service Desk on new features, bug fixes, and process updates. * Support with Quality BI reports * Build strong relationships with 3rd party support teams to resolve issues quickly. * Lead improvements in workflow, reporting, integrations, and system architecture. * Support transformation projects, advising on system capabilities and delivering technical solutions. * Create documentation, training guides, and testing processes (UAT, smoke testing). Essential Experience, Skills & Qualifications * Strong communication and documentation skills. * Experience in systems management, configuration, security, and reporting. * Knowledge of DSCR (support plan templates, risk management design, digital care recording and form design). * Understanding of electronic compliance systems, governance workflow design, auditing tools and reporting. * Strong troubleshooting, customer support, and innovative process improvement skills. * Awareness of IT processes (change control, project management, SDLC). Desirable * API integration design and workflow automation. * PowerBI reporting expertise. * Experience of solution design and implementation. * Knowledge of regulatory and legislative requirements for Health & Social Care. * Background in healthcare or large-scale IT transformation projects. Why Join Us? At Lifeways, you'll be part of a technology team that is central to our digital transformation. We offer: * Remote working with collaborative culture. * Opportunities to learn and grow as an SME. * Exposure to enterprise-level IT projects. * A chance to directly impact care quality through innovative systems.

As the recognized global standard for project-based businesses, Deltek delivers software and information solutions to help organizations achieve their purpose. Our market leadership stems from the work of our diverse employees who are united by a passion for learning, growing and making a difference. At Deltek, we take immense pride in creating a balanced, values-driven environment, where every employee feels included and empowered to do their best work. Our employees put our core values into action daily, creating a one-of-a-kind culture that has been recognized globally. Thanks to our incredible team, Deltek has been named one of America's Best Midsize Employers by Forbes, a Best Place to Work by Glassdoor, a Top Workplace by The Washington Post and a Best Place to Work in Asia by World HRD Congress. ************** Company Overview: We are a leading ERP Solution Software Provider specializing in advanced accounting and project management solutions. Our team is dedicated to delivering exceptional support to our clients, ensuring they can maximize the potential of our software. We pride ourselves on our friendly, inclusive, and supportive work environment, where team members are encouraged to grow and develop their skills. Job Summary As a Senior Support Services Analyst for ComputerEase, you will play a pivotal role in delivering expert-level support to clients utilizing our advanced ERP accounting and project management solutions. You will leverage your deep accounting knowledge and troubleshooting skills to resolve complex client issues, collaborate with cross-functional teams, and mentor junior analysts. This position offers the opportunity to work in a friendly, inclusive, and growth-oriented environment, utilizing innovative technology and AI tools to enhance support efficiency. Key Responsibilities: Provide expert-level support to clients using ComputerEase, addressing complex technical and functional issues. Utilize advanced accounting knowledge to assist clients with inquiries and troubleshooting needs. Collaborate with clients, engineers, product managers, and senior staff to resolve issues efficiently. Document all client interactions and solutions in the case tracking system. Participate in ongoing training to stay updated with the latest features and best practices of ComputerEase. Mentor and assist junior analysts with inquiries and case resolutions. Leverage AI tools to enhance support efficiency and effectiveness. Required Qualifications: 3+ years of experience in a support role, preferably with Deltek ComputerEase or other Deltek ERP solutions. Advanced knowledge of accounting principles and practices. Strong problem-solving and troubleshooting skills. Excellent communication skills, both written and verbal. Ability to work effectively in a remote, collaborative team environment. A proactive and positive attitude, with a willingness to learn and grow within the organization. Preferred Qualifications: Experience with Deltek's Professional Services ERP solutions (Ajera, ComputerEase, Vantagepoint, Vision). Previous mentoring or leadership experience in a support environment. Familiarity with AI-driven support tools and technologies. Why Join Deltek? At Deltek, you will be part of a diverse and inclusive team that values collaboration, mutual support, and professional growth. We offer opportunities to work with cutting-edge technology and innovative solutions, including advanced AI capabilities that empower our support teams to deliver exceptional client experiences. Enjoy a flexible, remote work environment that promotes work-life balance and encourages continuous learning and development. Join us and help shape the future of ERP support while growing your career in a supportive and forward-thinking company. Deltek, Inc. is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status. E-Verify Statement Deltek, Inc., utilizes the E-Verify program with every potential new hire. This makes it possible for us to make certain that every employee who works for Deltek is eligible to work in the United States. To learn more about E-Verify you can call ************** or visit their website by clicking the logo below. E-Verify is a registered trademark of the United States Department of Homeland Security. Deltek is committed to the protection and promotion of your privacy. In connection with your application for employment with us at Deltek, it is necessary for us to collect, store and use information about you (“Personal Data”) to administer and evaluate your application. We are the “controller” of the Personal Data you provide us and will process any such Personal Data in accordance with applicable law and the statements contained in this Employment Candidate Privacy Notice. Additionally, we have not sold and do not sell Personal Data you provide to us through the job application process. Business Summary Deltek's award winning Support Services team provides best-in-class assistance to Deltek's customers across the world via phone, chat and email. Our team is comprised of a group of diverse, collaborative and passionate professionals who come from varying industries, backgrounds and professions. Our diversity and passion is our strength, so however you identify and whatever background you bring, we invite you to explore our team as a potential next step in your career! Compensation Information The U.S. salary range for this position is $55500.00 - $97000.00. This range is subject to change as Deltek takes a number of factors into consideration when determining individual base pay, such as location, job-related knowledge, skills and experience. Certain roles are eligible for additional rewards, including incentive compensation and equity. Benefits and perks listed here may vary depending on the nature of employment with Deltek. Employees have access to healthcare benefits, a 401(k) plan and company match, paid vacation time and holidays, well-living programs, short-term and long-term disability coverage, basic life insurance and tuition reimbursement. Compliance Requirements Certain roles may have additional privacy, security and compliance requirements to the extent they support Costpoint GCCM or similar product offerings.

DEX Imaging is a leading provider of document handling equipment and services with multiple offices and locations throughout the United States. We are the nation's largest independent provider of office technology. We are the industry leader in delivering excellent customer service every time and we do this by hiring and training great people. Job Description:In your role as a Managed IT Help Desk Tier 1, your primary responsibility will be to provide technical software, hardware, and networking problem resolutions to DEX Imaging's Managed IT clients by performing question/problem diagnosis and providing remote support solutions in a call center environment. Your role will also require the setup and deployment of client hardware at client sites as well as any onsite troubleshooting required that can not be completed remotely. This position requires critical thinking, strong interpersonal and customer service skills, and the ability to work in a team-oriented environment. Job Responsibilities: Examples of key duties are interpreted as being descriptive and not restrictive in nature. Identifies, diagnoses, and resolves any assigned support requests Answer incoming service calls part of cell center queue, gather client information, and create support request within PSA system Provides one-on-one end-user problem resolution over the phone Assists in the configuration and imaging of end-user PC desktop hardware, software and peripherals Oversees timely repair of PC computer equipment covered by third-party vendor maintenance/warranty agreements On-going self-training to preserve professional skillsets required to perform job duties Provide after-hour support for clients during scheduled on-call rotation Assist in Managed IT Projects as instructed by Project Team Manager Assists in creating materials/documentation for end-user frequently asked questions (FAQs) Train users on network login, printing, accessing network shares, printing, scanning and software applications Maintain effective communication with other technicians and management with regards to events and changes transpiring at client sites Communicate with client at all levels from IT personnel to C-Suite and to understand business issues in context of IT issues Takes ownership of tasks and follows through to ensure complete resolution Takes a personal interest in, and responsibility for, quality of work performed, or work associated with Willingness to recognize when it is necessary to ask for technical expertise from others without unnecessarily burdening other team members Provide accurate time estimates for how long a task will take to complete Understand that the success of individuals is measured by the success of their teams Qualifications: Excellent verbal and written communication skills 1-3 years experience providing IT support to end users Managed IT Services experience desirable Experience with administration of Microsoft desktops, Microsoft servers, Active Directory, Group Policy, Microsoft Office, and Microsoft 365 Experience leveraging PSA ticketing system and RMM tools for remote management Certifications such as CompTIA A+ are desirable Work Week Format: Work Schedule is Monday through Friday from 8:00 AM to 5:00 PM EST in our Network Operations Center (NOC) Remote Work Schedule varies based on scheduling and approval by Service Manager Lunch schedule varies on team availability and is limited to one hour Attendance to training or called meetings is mandatory Mandatory on-call rotation schedule as required

Skydio is the leading US drone company and the world leader in autonomous flight, the key technology for the future of drones and aerial mobility. The Skydio team combines deep expertise in artificial intelligence, best-in-class hardware and software product development, operational excellence, and customer obsession to empower a broader, more diverse audience of drone users. From utility inspectors to first responders, soldiers in battlefield scenarios and beyond. About the role: As a Senior Technical Support Specialist, you will work in a small team of high-performing individuals who provide drone and cloud feature deep diagnostics and advisory services to Skydio's growing SLED customers. You'll combine your relevant experience with hands-on Skydio product knowledge to help keep Skydio customers' pilots flying, and our engineering and marketing teams plugged into the customer experience. You'll work daily with hardware and software components that may involve on-device firmware troubleshooting, mission usage / configuration optimization, and 1st / 3rd party cloud network issue diagnostics. Utilizing log analysis, existing incident tickets and internal documentations, you will use your technical troubleshooting skills to determine the root cause of various flight issues, provide mitigation recommendations to customers, and collaborate with product teams to achieve issue resolutions. Working Hours: 3:00 PM - 11:00 PM PST. One shift either occurring on Saturday/Sunday + occasional holiday shifts may be required. Travel: This role may require traveling to regional customer sites up to 10% of the time. How you'll make an impact: Be the conduit between Skydio and our Public Sector customers with the ability to address all advanced technical support questions our customers may have in a timely manner. Working with the Product and Engineering teams to communicate and elevate the customers “voice” to internal stakeholders and prioritize and understand development timelines. Develop effective triage and resolution techniques to reduce the number of technical escalations into Product and Engineering teams. Be a domain expert on Skydio products and subsystems down to the component level, and proactively seek clarity with internal stakeholders when you need additional insight or clarity. Work closely with the Public Sector Customer Success and Field Service Representatives to provide priority response playbooks and after-action reporting (AAR) to our SLED customer base. Own the SLED segment of our enterprise after-sales support engagements, working closely with the Sales and Customer Success teams to deliver top-quality support for our customers, and build support processes that are relevant to these verticals. Be flexible: Willing and enthusiastic to work on multiple projects, both tactical and strategic as needed. What makes you a good fit: Public Safety experience and/or UAS/UAV background is a plus. Experience with Public Safety standard maintenance practices is preferred. Proficient in technical troubleshooting, problem-solving and familiar with triage and escalation workflows. A strong desire to learn new skills and grow with Skydio and the rapidly evolving UAS remote operations landscape. Assertive self-starter with excellent interpersonal and written communication skills. Familiarity with RMA, spares, logistics or other repair workflows is a plus. Value Added Reseller (VAR) or OEM Partner support Ops/Program experience is a plus At least 2 years of experience using the Linux/Windows/mac OS shell and basic utilities. At least 4 years of experience in B2B operational, technical, or customer-facing success or support roles. Experience working with Salesforce Service Cloud case management and Jira bug tracking is a plus. Experience with scripting languages such as Bash, PHP, Python a plus. Strong understanding of Network Security and IPsec implemented across multiple networks. Excellent knowledge and experience supporting/troubleshooting IoT or enterprise applications using streaming and packet networks and streaming APIs (e.g WebRTC and REST). Demonstrated Expertise in troubleshooting and optimizing network connected devices running over WiFi meshed and carrier mobile network. Experience with optimizing media streaming over mixed wireless networks. Some experience in Linux operating systems is preferred. Hands-on experience with a variety of Network diagnostic tools. Willing to travel 10-20% of the working year. Willing to work flexible hours and schedule, including after-hours and weekend support on rotation or as-needed basis, while communicating with the other distributed Skydio teams. Experience working cross-functionally across engineering, ops, product, and go-to-market teams. Why Join Us? At Skydio, you'll help shape the future of autonomous flight technology. You'll work alongside world-class engineers and domain experts, and you'll be given ownership and autonomy to grow into a leadership role. We offer competitive compensation, excellent benefits, and an opportunity to make a tangible impact in an industry poised for massive growth. Compensation: At Skydio, our compensation packages for full-time employees include competitive base salaries, equity in the form of options, comprehensive benefits, and various incentives and stipends. Compensation will vary based on factors, including skill level, proficiencies, transferable knowledge, and experience. Relocation assistance may also be provided for eligible roles. The annual base salary range for this position is 70,000 - $125,000*. Fundamentally, we believe that equity is the key to long-term financial growth, and we ensure all full-time employees have the opportunity to significantly benefit from the company's success. *Compensation for certain positions may vary based on the position's location. #LI-WM1 At Skydio we believe that diversity drives innovation. We have created a multidisciplinary environment that embraces the power of diverse perspectives to create elegant solutions for complex problems. We are committed to growing our network of people, programs, and resources to nurture an inclusive culture. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or other characteristics protected by federal, state or local anti-discrimination laws. For positions located in the United States of America, Skydio, Inc. uses E-Verify to confirm employment eligibility. To learn more about E-Verify, including your rights and responsibilities, please visit *************************

Job Description Help Desk Coordinator will assist customers with computer and application issues to determine the root cause of a problem and perform the necessary functions to resolve the problem. Excellent communication skills and computer knowledge is preferred. Position is Remote. Hours are Monday through Friday- 2 pm to 10 pm This position is fully remote with the exception of the first several weeks for training. Training is Monday - Friday 8:30 am - 4:30 pm. Note: 35 hour workweek. All training will be conducted on premises at 25 Market St. Trenton, NJ. 2-year college degree or equivalent technical study - preferred Training on the AOC procedures and system will be provided. Summary: The ideal Helpdesk Coordinator will have knowledge and experience supporting and troubleshooting various Microsoft applications. The analyst is an excellent communicator, able to speak to end users positively and explain technical detail in a manner they can understand. They can demonstrate the ability to work well in a fast-paced, iterative, deadline-driven environment and have the ability to organize, prioritize, and meet established deadlines. The analyst will adhere to established Help Desk IT policies, procedures and standards and ensure conformance with information systems goals and procedures. Qualifications and Skills Desired: Microsoft Windows 10 Knowledge of Microsoft Windows Server, Active Directory, and Office 365 training on AOC mainframe systems will be provided. Experience using Microsoft Excel, Word and Visio Must have good clear communication skills Responsibilities: Maintain a thorough working knowledge of the day-to-day operating environment, available tools, and applications. Maintain a working knowledge of Help Desk and IT Operations procedures. Log all incoming problems and requests and actions taken to resolve them. Provide first response help desk support to all customers and users. Provide assistance in the areas of site support, and project specific assignments. Attempt to troubleshoot and resolve problems and satisfy requests. Provide support for AOC business applications. Provide follow-up status to end-users in accordance with specified support policies and procedures. Ensure closed problems are adequately documented.

Welcome to the intersection of energy and home services. At NRG, we're driven by our passion to create a smarter, cleaner and more connected future. Vivint Smart Home, an NRG owned company, is a leading smart home company in the United States, dedicated to redefining the home experience with intelligent products and services. We find purpose in proactively protecting and keeping our customers connected to home, no matter where they are. Join the Smart Home team to create smarter, safer and more sustainable homes. Who we are looking for: We are looking for individuals with a desire to deliver world-class customer service, a love of technology, and a passion for proactively building a career. As a Customer Solutions Specialist, you will complete a 6-week paid training program where you will become an expert in owning our customers experience by handling a wide array of calls including but not limited to: customers who need account and or technical support, outbound calls, and providing value added services and products to our customers. You will deliver peace of mind in your interactions with customers. What you will be doing: You will complete three comprehensive training stages that, upon successful completion, will lead to the full responsibilities and pay of a Tier 3 Specialist. Training: Paid, Mandatory training Starting Rate: $17.00/hr We want you to grow with us! Potential to make up to $20.25/hr within your first year. Pay increase with training as follows: Tier 2 (90 Days) $17.75 Tier 3 (180 Days) $18.75 Additional career opportunities available after Tier 3 based on performance - $20.25+ During training you will learn to: Confidently field customer calls and troubleshoot advanced equipment issues with high level of customer experience Accurately document and update records in required information systems Deescalate customers and find resolution for complex issues Earn commissions through generating customer referrals and offering promotions, products, and services for our Partner Insurance Agency, Solar and NRG. What will make you successful: A predisposition to think outside of the box and find customized solutions Ability to thrive in a high-volume contact center A sense of success and value from solving customer concerns A high degree of resiliency and “bounce-back” due to escalated customers Passion for helping others; going above and beyond for customers and teammates Excellent communication (both verbal and written) and relationship-building skills Ability to multitask with ease, effectively prioritize tasks and be a self-starter Demonstrated tech-savviness, Prior technical exposure, or interest Confident and prepared to initiate promotional and product upgrade conversations with customers; previous sales experience is a plus Ability to maintain a high level of confidentiality Innate desire to learn and develop Minimum Requirements: Must be at least 18 years of age Must obtain a Burglar Alarm License through the Division of Occupations and Professional Licensing with the State of Utah (paid for by Vivint) Cannot be located in CA, CT, DC, ME, or WA. Be able to type a minimum of 40 wpm Required Working Conditions: Work-from-home employees cannot be the primary caregivers for children, other people, or pets while on shift. Have a quiet and private location from which to work Must be able to provide your own equipment. This entails: A computer (laptop or desktop) no older than 5-7 years (Please note our remote-based software does NOT work with Apple/Mac products, tablets, or Chromebooks.) Computer must run Windows 10 or higher Computer must have at least 8 GB RAM, 16 GB recommended Computer must have a webcam. A USB wired headset equipped with a microphone. Must have reliable internet: 50 MBPS download and 25 MBPS upload speeds Must have a wired internet connection A second monitor is strongly recommended if a laptop is being used An external mouse (if using a laptop) Learn about the Vivint Culture and why it's a great place to grow your career! Here are some highlighted perks you should ask us about: Free daily lunch and drinks on site Paid holidays and flexible paid time away Employee/Friends/Family Discounts Onsite health clinic, gym, gaming tables Medical/dental/vision/life coverage & 24/7 Medical Hotline 401(k) + Employer Match Employee Resource Groups WORKING CONDITIONS: This job operates in a professional office environment. This role routinely uses standard office equipment such as computers and phones. SAFETY: Vivint enforces a safety culture whereby all employees have the responsibility for continuously developing and maintaining a safe working environment. Each new employee is responsible for completing all training requirements. Additionally, the employee must accept they have responsibility for maintaining the safety of themselves, their co-workers, and the public. Employee must adhere to all written and verbal instructions, promptly report and correct all hazards or unsafe conditions, question non-standard operations or unmitigated hazards, and provide feedback to management on all safety issues. We are not open to hiring candidates to work out of the following locations: CA, CT, DC, ME, or WA. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position is $16.75. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Here are some total rewards which, depending on the position, may be offered: Paid holidays and flexible paid time away Employee/Friends/Family Discounts Medical/dental/vision/life coverage & 24/7 Medical Hotline 401(k) + Employer Match Employee Resource Groups NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Protected Veteran Status/Disability. Level, Title and/or Salary may be adjusted based on the applicant's experience or skills. EEO is the Law Poster (The poster can be found at ************************************************************************ Official description on file with Talent.

At First Advantage (Nasdaq: FA), people are at the heart of everything we do. From our customers and partners to our greatest advantage - our team members. Operating with empathy and compassion, First Advantage fosters a global inclusive workforce devoted to the diverse voices that make up our talent and products. Our team members empower each other to be their authentic selves and treat all with respect, integrity, and fairness. Say hello to a rewarding career and come join a leading provider of mission-critical background screening solutions to some of the most recognized Fortune 100 and Global 500 brands. This role is currently remote, and the position's core hours are North American. This position will act as a liaison between the departments within the organization and the clients to ensure that the background checking process is smooth by preventing problems from arising and resolving them when they occur. The role is dynamic: On any given day, the team will simultaneously be answering product questions, identifying bugs, implementing technical solutions, and escalating work to engineering teams. The team can resolve over 90% of incoming support requests internally, escalating only the most complicated to engineering teams for final analysis and resolution. Who You Are: If you are a motivated individual with a service-oriented mindset, a strong background in Integrating applications, and a desire to excel in a dynamic support environment, we encourage you to apply for the Tier 2 Application Support Specialist role. Join our team and contribute to the continuous improvement of our systems while providing exceptional support to our valued customers. Expected hours are 9:00am-6:00pm ET/6:00am-3:00pm PT What You'll Do: Provides courteous, efficient, and professional technical support by phone and email to customers across all verticals. Communicate and interact with fulfillment departments regarding issues related to the Verifications, Criminal, OHS, Order Creation, Finance, etc., specific rush order requests, and overall assistance to enhance and improve the rapid resolution of client issues and requests. Ensure that all requests and case management workflows are resolved in a timely manner to meet contractual SLAs and client expectations. Effectively communicate with clients, management and team members on an as needed basis with issue resolution. Uses professional concepts and company policies and procedures to solve a wide range of difficult problems in imaginative and practical ways. What You May Need to be Successful: Works beyond routine tasks, utilizing increasingly specialized knowledge of relevant FA technologies. Exercises systematic proficiency in some specialized skills which display depth and breadth within a single application OR several applications/technologies. Troubleshoots intermediate to advanced problems and recommends appropriate actions. Provides support case/ JIRA follow-up until resolution, ensuring proper escalation procedures are followed for unresolved issues. Manages customer expectations and competing priorities. Conducts research on customer incidents to help create Knowledge Articles, reusable solutions, and other duties as assigned. Uses written communication skills to update case documentation as well as using, modifying, and creating knowledge base articles. Escalates issues and works directly with Products/ Engineering to resolve complex support problems. Proficiency in applications like, Atlassian (JIRA), Confluence, AWS, SFTP, Integrations, Single Sign-On (SAML), Admin Client, I-9, Workforce Monitoring Strong experience with MS SQL Server & SQL based application Maintenance and support - Operations (Tier 2 Support) experience in large-scale, distributed systems running 24/7/365 Solid understanding of integration technologies such as APIs (REST, SOAP, XML, JSON, Web Services). Strong analytical and problem-solving skills, with the ability to troubleshoot complex technical issues efficiently. Excellent communication skills and the ability to work collaboratively with both technical and non-technical teams. Detail-oriented, with strong organizational and multitasking abilities Proven experience in application or production support, preferably in a role focused on application support. Familiarity with database technologies (SQL, MongoDB). Basic understanding of HTML debugging and XSLT transformations. Experience with ITIL-based support processes or service management tools (e.g., ServiceNow, Jira). What Are You Waiting For? Apply Today! You have learned a little about us today - we want to learn about you! If you think this position and our company are a great fit for your areas of interest and expertise, tell us about you by applying now! The salary range for this position is approximately $55,000-75,000 base annually. This range reflects our good faith estimate to pay fairly as to what our ideal candidates are likely to expect, and we tailor our offers within the range based on the selected candidate's experience, industry knowledge, technical and communication skills, and other factors that may prove relevant during the interview process. United States Equal Opportunity Employment: First Advantage is proud to be a global leader in removing barriers and supporting our community members to ensure the changing demographics of the workforce are reflected in our hiring and employment practices. We value all of our candidates, employees, and clients, and place great emphasis on hiring and supporting qualified individuals in each role. We are an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other area protected by applicable law.

Provide initial employee support for technical inquiries received via phone, email, and messaging applications. Assess the nature of problems and resolve basic support issues. Troubleshoot software and hardware issues on laptops, desktops, tablets, and/or smartphones. Log or record support tickets and/or cases. For more complex issues, transfer internal customers to second-level Help Desk Technicians. Incumbent is subject to overtime, callback, and on-call as required. Remote work available once the onsite training program has been completed. Perform other duties as assigned. Job Responsibilities * Provides technical assistance to computer system users. * Solves problems dealing with a limited variety of concrete variables by interpreting written and verbal information and screen shots or other data supplied. * Maintains current knowledge of hospital information systems, software, networks and telecommunications technologies. * Uses advanced tools, knowledge and experience to analyze, diagnose and resolve problems. * Contributes to evaluation and maintenance of existing support documentation. * Completes assigned goals. Specifications Strong Communication Skills Strong Customer Service Skills Experience with Microsoft Office products to in MS Teams Experience Trouble Shooting Pc, printers, Thin Clients Experience with Active Directory Experience logging Incident into a ITIL based tracking system Experience Description Minimum Required Preferred/Desired Minimum of one to three year of related experience or educational equivalent of Associates Degree. Greater than 2 years experience or educational equivalent of Bachelor's degree. Licensure DRIVER'S LICENSE (CURRENT)

Job DescriptionDescription: Paylocity is an award-winning provider of cloud-based HR and payroll software solutions, offering the most complete platform for the modern workforce. The company has become one of the fastest-growing HCM software providers worldwide by offering an intuitive, easy-to-use product suite that helps businesses automate and streamline HR and payroll processes, attract and retain talent, and build a strong workplace culture. While traditional HR and payroll providers automate basic HR processes such as payroll and benefits administration, Paylocity goes further by developing tools that HR and businesses need to compete for talent and deliver against the expectations of the modern workforce. We give our employees what they need to succeed, including great benefits and perks! We offer medical, dental, vision, life, disability, and a 401(k) match, as well as perks that support you, your family, and your finances. And if it's career development you desire, we provide that, too! At Paylocity, people matter most and have always been at the heart of our business. Help our award-winning technology company run effectively as you take on big challenges and find solutions with a position in Operations. Use your problem-solving skills to shape the way others see Paylocity. Launch your career with us! This is a fully remote position, allowing you to work from home or location of record within the U.S. with no in-office requirements. You must be available five days per week during designated work hours.? The work arrangement for this role is subject to change based on business needs and individual performance. This may include adjustments to on-site requirements or schedule expectations, as necessary. Business Hours for this position at 9am to 6pm CST. Position Overview The Technical Operations Support Specialist I is responsible for delivering high-quality technical support for Paylocity's growing suite of applications, including modules such as HR & Payroll, General Ledger, Tax support, Integrations, Data Insights/Reporting, Custom Calculations, and Time and Labor/Hardware. This role serves as a key resource for resolving complex client issues and supporting internal departments by addressing escalated technical concerns. The Technical Operations Support Specialist will troubleshoot a wide range of issues, including software functionality, payroll transmission, installation errors, time and labor discrepancies, payroll tax questions, network connectivity, spyware, and database-related problems. In addition, the role involves setting up and supporting standard features within web-based applications. This position requires a strong ability to communicate technical information clearly and effectively, ensuring clients and internal teams receive actionable guidance. Primary Responsibilities The below represents the primary duties of the position; others may be assigned as needed. Provide technical support by troubleshooting software and hardware issues using remote tools. Serve as the first point of contact for clients and internal inquiries via cases, emails, and calls, addressing issues related to web-based products and services while ensuring timely follow up and resolution. Support clients in the modification of items that may include Time off Accruals, Time and Attendance, Tax Adjustments, ACA, General Ledger, Reporting, Custom Calculations, and/or security requests. Document all interactions and identify recurring issues or trends. Collaborate with internal teams to resolve complex issues and improve software performance. Share knowledge and support team learning across the organization. Use tools like Excel (VLOOKUP, Pivot Tables) to manage and analyze data. Communicate clearly with both technical and non-technical users. Represent the team in client interactions, events, and meetings. Effectively switch between multiple communication and tracking systems Remain flexible to business needs, including varying shifts and project support. Continuously build expertise in applications and help ensure quality and performance standards are met. Education and Experience 3+ years' experience in a customer service role; experience in a help desk/technical support role - preferred Intermediate MS Office skills, especially with Excel, specifically being able to import data and use pivot tables, and VLOOKUP. Strong oral and written communication PC hardware/software experience including installation, maintenance, and training end users. Ability to learn new software and desire to continue learning. Ability to analyze data for high-level problem resolution. Technical aptitude to learn database tools, such as SQL, or other software or internal developed tools. Must have strong mathematical skills for report calculations, accruals, General Ledger, etc. Experience with Lean Six Sigma a plus Experience with direct communications up to the C-Suite level Understanding HR&P tax set ups and impact on filings Paylocity is an equal-opportunity employer. Paylocity is committed to the full inclusion of all individuals. We recruit, train, compensate, and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. At Paylocity, we believe diversity makes us better. We embrace and encourage our employees' differences in age, culture, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion or spiritual belief, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique. We actively cultivate these differences through our employee resource groups (ERGs), employee experiences, perspectives, talents, and approaches to drive innovation in the software and services we provide our customers. We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. To request reasonable accommodation in the job application or interview process, please contact accessibility@paylocity.com. This email address is exclusively designated for such requests, aligning with federal and state disability laws. Please do not send resumes to this email address, as they will be removed. The base pay range for this position is $44,800- $83,200/yr; however, base pay offered may vary depending on job-related knowledge, skills, and experience. This position offers a full range of benefits outlined here. This information is provided per the relevant state and local pay transparency laws for the location in which this position will be performed. Base pay information is based on market location. Applicants should apply via ************************** Requirements:

Airtable is the no-code app platform that empowers people closest to the work to accelerate their most critical business processes. More than 500,000 organizations, including 80% of the Fortune 100, rely on Airtable to transform how work gets done. The Enterprise Technical Support Team at Airtable plays a pivotal role in helping our customers unlock the full potential of our platform. We work closely with an exciting range of customers to solve complex business challenges and ensure they achieve their goals while seamlessly navigating Airtable's features and capabilities. As an Enterprise Technical Support Specialist, you'll be the trusted technical expert for our enterprise customers. You'll respond to inquiries, troubleshoot complex issues, and collaborate with cross-functional teams to deliver exceptional support. Your role will be key to ensuring our customers achieve their business goals while seamlessly navigating Airtable's features and capabilities. What you'll do Provide expert troubleshooting and guidance on technical issues across multiple channels (email, video calls). Deliver a world-class customer experience by actively listening to concerns, empathizing with customers, and resolving issues in a timely and effective manner. Use your communication skills to relay valuable feedback to product and engineering teams to improve our platform and support processes. For complex issues, you'll know when to escalate to senior technical teams or other relevant stakeholders, ensuring a smooth transition and swift resolution for the customer. Accurately document all customer interactions and technical issues in Salesforce, and track trends to help identify opportunities for process and product improvements. Contribute to the continuous growth of Airtable's knowledge base by creating and updating helpful resources based on customer interactions. Stay ahead of new features and product updates. You'll educate customers on best practices and help them leverage Airtable to optimize their workflows and business processes. Who you are You have experience with Airtable, whether personally or professionally, and you're excited about helping others discover how it can transform their business. You've worked in an enterprise-focused technical support role, especially within a B2B tech environment, where you've made a meaningful impact on customer success. You excel in both written and verbal communication, and you know how to tailor your message to a wide variety of audiences. You enjoy solving complex problems, leveraging your strong analytical skills and technical aptitude to navigate challenges and find creative solutions. You're naturally curious, and you thrive in environments where you're expected to dive deep into technical issues and continuously learn. You have a strong, self-driven desire to exceed expectations and continuously improve your performance. You have experience with tools like Salesforce, Confluence, G Suite, and enterprise-level technology. A solid understanding of concepts such as relational databases, REST APIs, and writing formulas is a plus. Airtable is an equal opportunity employer. We embrace diversity and strive to create a workplace where everyone has an equal opportunity to thrive. We welcome people of different backgrounds, experiences, abilities, and perspectives. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any characteristic protected by applicable federal and state laws, regulations and ordinances. Learn more about your EEO rights as an applicant. VEVRAA-Federal Contractor If you have a medical condition, disability, or religious belief/practice which inhibits your ability to participate in any part of the application or interview process, please complete our Accommodations Request Form and let us know how we may assist you. Airtable is committed to participating in the interactive process and providing reasonable accommodations to qualified applicants. #LI-Remote Compensation awarded to successful candidates will vary based on their work location, relevant skills, and experience. Our total compensation package also includes the opportunity to receive benefits, restricted stock units, and may include incentive compensation. To learn more about our comprehensive benefit offerings, please check out Life at Airtable. For work locations in the San Francisco Bay Area, Seattle, New York City, and Los Angeles, the base salary range for this role is:$73,000-$95,300 USDFor all other work locations (including remote), the base salary range for this role is:$65,000-$85,500 USD Please see our Privacy Notice for details regarding Airtable's collection and use of personal information relating to the application and recruitment process by clicking here. 🔒 Stay Safe from Job Scams All official Airtable communication will come from an @airtable.com email address. We will never ask you to share sensitive information or purchase equipment during the hiring process. If in doubt, contact us at ***************. Learn more about avoiding job scams here.

This position is the first point of contact for NDOT IT and is responsible for providing tier 1 hardware and software technical support to internal users, contractors, and vendors. The person chosen to join our team will be truly committed to the success of NDOT and the IT division, which requires an effective, courteous, and proactive response to multiple sources of requests. This includes but is not limited to inbound calls, emails, and walk -in customers. Additional duties of the position include establishing new users including network, email accounts, and maintaining accurate and complete user information in Active Directory and Azure. The position identifies customer needs and decides how to resolve problems before escalating to appropriate technical staff. The position maintains Service Desk request tracking software and utilities and monitors all assigned Service Desk tasks. Qualified candidates will have entry -level knowledge and skills in troubleshooting desktops and laptop systems and assists with asset management of computers, peripheral devices, and printers. Knowledge of, or experience in an organization utilizing the Agile Framework is a plus. This position is a critical piece of the continued internal customer support of over 1800 users. Help Desk Service Specialist RESPONSIBILITIES Responsible for providing tier -one network and systems support by answering, responding, and solving customer's technical requests in a non -scripted environment. Establishing new users including network, email accounts, and maintaining accurate and complete user information in Active Directory. Maintaining Service Desk request tracking software and utilities, monitoring Service Desk user support and recording and tracking all Service Desk activities. Assisting with asset management of computers, peripheral devices and printers Writing customer communications, processes, and other customer -facing documentation. Proactively monitor, analyze, and troubleshoot information technology issues and own, follow -up, and drive problem resolution. Work within an agile project management environment. Complete assigned work according to the specifications and standards set by the State and the NDOT Desktop Support Manager. QUALIFICATIONS Solid knowledge of Service Desk and Customer Support center operations. Minimum of two (2) years' hands -on experience troubleshooting various hardware and software products, including, but not limited to: desktops, laptop/tablets, printers, Microsoft Windows, Microsoft Office products, Microsoft Active Directory, wired LAN/WAN, VPN, antivirus, remote access technologies, and mobile devices. Have a proactive nature with the ability to solve problems. Be able to work on multiple projects, activities, and tasks, simultaneously. Have excellent customer service, interpersonal, and communication skills, including the ability to explain technical information to customers, as needed, to effectively train/advise them on information technology issues. The ideal candidate should have one or more of the following certifications: CompTIA A+, CompTIA Network+, CompTIA Security + MCSA: Windows 10 MCSE: Desktop Infrastructure ITIL Udemy IT Help Desk Professional Other vendor or vendor -neutral networking certifications may be considered on a case -by -case basis. DELIVERABLES The consultant will provide and assist NDOT with the following activities based on the agreed -upon project plan/schedule; Complete work and project tasks assigned by the NDOT Service Desk Supervisor or Desktop Support Manager. The consultant must be able to work in an Agile Project Management environment. Agile experience is not required but is desirable. Routine reporting will include but is not limited to the methods defined below as part of the Agile process and documented using Azure DevOps or other methods mutually agreed upon: Agile is a philosophy for incremental product development based on a shared set of principles. These principles promote teamwork, collaboration, and adaptability throughout the lifecycle of product development. The contractor will support these principles by participating in a team environment, maintaining a supportive attitude, working well with NDOT staff and contractors, being able to adapt to changes. The consultant is expected to participate in an Agile development process, specifically Scrum for most of the work. This includes participation in all Scrum activities, including but not limited to: Daily Standup meetings, Sprint Planning Meetings, Sprint Review meetings, and Sprint Retrospective meetings. Excellent verbal and written communication is expected and required to maintain the workflow. The Scrum process requires individuals to be responsible for completing work timely, verbally reporting daily activities and impediments to the team. The ability to recommend solutions to impediments is expected and completed work must be updated in Azure DevOps. Consultant must work on -site at the Nevada Department of Transportation Headquarters in Carson City, Nevada. Remote work may also be approved on a case -by -case basis.

Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost. Job Description Technical support professionals who provide in-person support to internal employees, remote workers, or external customers and require skills specific to this unique form of customer contact. Qualifications • Exceptional communication and customer handling skills • Experience working with ticketing system. • Strong analytical skills and quality conscious • Should work in 24/7 rotational shift timing • Should resolve technical problem (over a phone/Chat or remote systems support) • Basic Understanding of Windows XP/Win 7. • Basic Understanding of Email configuration and support on MS office tools. • VPN troubleshooting and Incident Management. • Basic Understanding of Microsoft Office products (Excel, Word and Power Point Etc.) • Basic Understanding of Network Concepts • Basic Understanding of AD • Basic Understanding of troubleshooting Mobile Devices • Independently resolve tickets within SLA Adheres to standard operating procedures / work instructions • Follow the escalation process • Follow the shift hand-over process • Update work logs • Update the knowledge base • Coaching fresher's to be independent • Coaching analysts for correct routing of tickets, capturing critical information • Technically upgrade across versions of environment when required • Adhere to organization policies and procedures Additional Information Client : HCL America; This is a Contract-to-Hire role.

Summary/ObjectiveThe Operations Support Analyst I acts as a customer advocate, triaging, and resolving issues and escalating support issues to appropriate personnel. Provides primary support to internal end users related to hardware, software and administrative issues. Works closely with Operations Support Analyst II and Staff Analyst on troubleshooting complicated support issues and technical development. Essential Functions Responsible for handling user requests that come in via phone and IT service management system with white-glove customer service experience. Answers, evaluates, and prioritizes service requests received via multiple service channels which can include ticketing systems, phones, and chat for users' various needs. Act as customer advocate, researching, troubleshooting and pushing for thorough resolution of issues in a timely manner. Responsible for communicating plans, progress, and issues in a timely manner to appropriate personnel, including follow-up to end users. Responsible for recording issues using standard ticketing system and maintain historical records for related problem documentation. Troubleshoot and support proprietary software programs as well as third party software and applications. Troubleshoot hardware in a retail or business environment which can include but not limited to desktops, laptops, tablets, payment terminals, and store technology. Supports VIP level requests with elevated customer service. Available to travel to headquarters and retail locations periodically for training or special projects. Responsible for adhering to company documented processes and reporting discrepancies to appropriate personnel. Competencies Customer Focus: Knowing the (internal and external) customer business needs and acting; accordingly, anticipating customer needs and giving high priority to customer satisfaction and customer service. Adaptability: Maintaining effectiveness in reaching set goals by adapting to changed circumstances, tasks, and responsibilities. Oral Communication: Shaping and expressing ideas and information in an effective manner. Problem Solving: Having the ability to identify problems and issues of varying complexities and to find effective solutions with few guidelines. Teamwork: Working as a productive member of a cohesive group toward a common goal and contributing to team development and effective team dynamics. Usage of Technical Expertise: Acquiring and applying technical and functional knowledge in one's own technological area of specialty. Written Communication: Expressing ideas and opinions clearly in properly structured, well-organized, and grammatically correct reports or documents; utilizing language and terminology. Results Orientation: Being persistent and showing perseverance on achieving concrete and tangible results out of personal responsibility; getting optimum results from situations and being ready to act and show tenacity in case of obstacles or resistance. Supervisory ResponsibilityThis position has no supervisory responsibilities. Work EnvironmentThis job operates primarily in a professional remote environment with travel to headquarters and retail locations as needed. Physical DemandsMust be able to perform repetitious hand/eye movement. Must be able to sit for long periods of time. Must be able to utilize a monitor/screen for long periods of time. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Position Type/Expected Hours of WorkThis is a full-time position. Days and hours of work are dependent upon business needs. May have an opportunity for additional hours based on projects or business needs. Travel 1 - 10% Required Education and Experience High School diploma or equivalent experience required. Preferred Education and Experience AS degree in technical field. 1-year minimum verifiable technology support. Industry N+ / A+ / S+ certifications. Experience with Microsoft and IOS operating systems. Experience with Active Directory. Basic knowledge of Networking. AAP/EEO StatementReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Other DutiesPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

At Worksighted - a Thrive Company, we are passionate about helping people do their best work. Over the past few years, we have grown significantly as our remote work capabilities and nationwide technology support services have expanded. This growth will only continue as the company was recently acquired by Thrive NextGen Managed Services. This partnership strengthens our ability to offer broader career opportunities, deeper resources, and continued growth for our team, all while maintaining the culture that makes us who we are: a hardworking, values-driven group that delivers exceptional IT services without taking ourselves too seriously. Here, you'll find a welcoming culture that values collaboration, curiosity, and doing great work together. We are looking for a Triage/Tier 1 IT Support Engineer who will serve as the first line of support for our clients. This critical role is responsible for the triage and coordination of incoming support requests, ensuring timely and effective resolution by collaborating with the appropriate internal service teams. As the first point of contact for our customers, the Service Call Coordinator will respond to inquiries via phone, chat, and email, providing exceptional service and support. This position plays a pivotal role in monitoring and managing incoming tickets, prioritizing requests, and escalating issues as needed. In addition to coordinating service calls, the role involves resolving basic technical issues, maintaining service level agreements (SLAs), and ensuring a seamless support experience for every client interaction. Who You Are: You have a High School Diploma or GED. You have at least one (1) year of experience in IT support, service desk, or in a similar technical support role. You have a foundational understanding of IT concepts, including hardware, software, networking, and common troubleshooting methods. You are familiar with SLAs and performance-based service environments. You have a customer-first orientation and the ability to communicate effectively in potentially difficult situations. You are detail-oriented, organized, and able to effectively prioritize and execute tasks. You have strong decision-making skills and confidence to keep the support process moving efficiently. What You're Accountable For: Receiving, assessing, and triaging incoming support requests- via phone, chat, email, or automated systems- to accurately identify the nature, scope, and urgency of each issue, ensuring timely and appropriate routing or resolution. Dispatching service requests to the appropriate teams and proactively escalating and tracking high-priority tickets through to resolution. Ensuring all customer information is thoroughly and accurately captured during support ticket creation and the dispatching process to enable efficient resolution and effective communication. Resolving basic customer issues/tickets and closely following escalated tickets to build understanding of advanced problems and their solutions. Consistently meeting or exceeding key performance indicators (KPIs) and maintaining a high customer satisfaction (CSAT) rating. Communicating internally and externally to provide information and updates regarding client support requests, updating documentation as needed. Coordinating with other departments as necessary to continuously improve the support experience. Verifying supported and unsupported users for proper Criterion agreement billing. Routinely reviewing service boards to verify ticket accuracy (including agreement, priority, and contact details) and promptly escalating tickets in 'Customer Responded' or 'Action Required' statuses to ensure timely follow-up. Assisting in communicating known issues with the appropriate service team and aiding in bundling related tickets to streamline service. Providing excellent customer service during each interaction with clients and internal team members. Following all established policies, processes, expectations, and service level agreements (SLAs) to ensure client needs are met, while accurately documenting time, work performed, and all client communications. Following all steps outlined in the End of Day procedure. Recording and submitting daily timesheets detailing client work. Any other duties and tasks that are required by the Company. What You'll Use: Microsoft Office Suite Microsoft 365 Active Directory ConnectWise 3CX Why You'll Love Worksighted: Competitive benefits package including medical, dental, and vision insurance, company matches to 401(k), and company-paid short-term disability and life insurance policies. Generous compensation package. Paid time off for vacations, sick time, and personal days, plus a paid day off on your birthday! Well-rounded approach to employee wellness. Open and collaborative work environment - both in office and from home. Frequent employee engagement activities ranging from potlucks to company-wide games of virtual BINGO. In-depth onboarding program including lunch with leadership, job shadows with every department of the company, and thorough on-the-job training. Continuous performance management process with open communication, consistent check ins, and support from leaders. Learn more about our values and what it's like to be a member of our team on our website or by following us on Instagram @Worksighted.