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Dell technician support vs information systems technician

The differences between dell technician supports and information systems technicians can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 1-2 years to become a dell technician support, becoming an information systems technician takes usually requires 4-6 years. Additionally, a dell technician support has an average salary of $59,707, which is higher than the $46,346 average annual salary of an information systems technician.

The top three skills for a dell technician support include technical support, troubleshoot and network troubleshooting. The most important skills for an information systems technician are customer service, troubleshoot, and technical support.

Dell technician support vs information systems technician overview

Dell Technician SupportInformation Systems Technician
Yearly salary$59,707$46,346
Hourly rate$28.71$22.28
Growth rate10%10%
Number of jobs93,081173,424
Job satisfaction--
Most common degreeBachelor's Degree, 37%Bachelor's Degree, 50%
Average age4244
Years of experience26

Dell technician support vs information systems technician salary

Dell technician supports and information systems technicians have different pay scales, as shown below.

Dell Technician SupportInformation Systems Technician
Average salary$59,707$46,346
Salary rangeBetween $40,000 And $87,000Between $28,000 And $74,000
Highest paying City-Rahway, NJ
Highest paying state-New Jersey
Best paying company-Simpson Thacher & Bartlett
Best paying industry-Government

Differences between dell technician support and information systems technician education

There are a few differences between a dell technician support and an information systems technician in terms of educational background:

Dell Technician SupportInformation Systems Technician
Most common degreeBachelor's Degree, 37%Bachelor's Degree, 50%
Most common majorComputer Information SystemsBusiness
Most common collegeCarnegie Mellon UniversityStanford University

Dell technician support vs information systems technician demographics

Here are the differences between dell technician supports' and information systems technicians' demographics:

Dell Technician SupportInformation Systems Technician
Average age4244
Gender ratioMale, 88.1% Female, 11.9%Male, 73.6% Female, 26.4%
Race ratioBlack or African American, 9.9% Unknown, 5.4% Hispanic or Latino, 16.7% Asian, 11.2% White, 56.3% American Indian and Alaska Native, 0.4%Black or African American, 6.2% Unknown, 4.7% Hispanic or Latino, 8.8% Asian, 12.0% White, 67.7% American Indian and Alaska Native, 0.5%
LGBT Percentage11%11%

Differences between dell technician support and information systems technician duties and responsibilities

Dell technician support example responsibilities.

  • Manage backups, replications and disaster recovery plans of company mission critical servers and database files to ensure redundancy.
  • Install OS and application software on new computers to user specifications.
  • Contact appropriate agencies for patients who present with potential domestic issues, while upholding company privacy policies and patient confidentiality.
  • Perform diagnostics and troubleshot hardware and software problems.
  • Configure wireless routers and network connections, enable wireless encryption, and troubleshot connectivity issues.

Information systems technician example responsibilities.

  • Manage remedy ticket queue to ensure tickets are being handle properly and resolve within SLA.
  • Manage independent PC repair shop, self-motivate and self-responsible.
  • Develop Java base IAM system components to manage security and authorizations.
  • Manage backups, replications and disaster recovery plans of company mission critical servers and database files to ensure redundancy.
  • Install and configure local and network printers along with installing corporate standardize desktop OS and software configurations.
  • Perform POS installs, network troubleshooting/maintenance/installation, software upgrades/validation/ migration, end user help desk support, etc.
  • Show more

Dell technician support vs information systems technician skills

Common dell technician support skills
  • Technical Support, 24%
  • Troubleshoot, 12%
  • Network Troubleshooting, 10%
  • Customer Issues, 7%
  • PC, 6%
  • A+, 5%
Common information systems technician skills
  • Customer Service, 14%
  • Troubleshoot, 8%
  • Technical Support, 7%
  • Phone Calls, 5%
  • Desk Support, 4%
  • Computer System, 3%

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