Dental secretary vs front desk receptionist

Differences between dental secretary and front desk receptionist duties and responsibilities

Dental secretary example responsibilities.

• Manage Eaglesoft system thereby maximizing and balancing the calendar of appointments to drive practice revenue while maintaining optimal practice productivity.
• Bill charges to patients and insurance companies and process cash/credit and insurance check payments; make financial arrangements for patients.
• Check patients in and out for appointments, billing, filing and pulling medical records, phone calls.
• Provide technician support to psychologists and urologists by accurately and efficiently transcribing a wide range of medical conditions onto patient records.
• Perform therapeutic treatments including: electric stimulation, ultrasound therapy, and lumbar and cervical decompression therapy.

Front desk receptionist example responsibilities.

• Accomplish computer work using a PMS system; OperaXpress.
• Collect and distribute mail and packages, prepare FedEx shipments and manage online postage machine.
• Use EMR software to manage patient records and files; reinforce and uphold patient confidentiality as required by HIPAA and clinic
• Acquire knowledge of ICD-9 and CPT codes and achieve up-to-date knowledge of medical record practices, standards, and regulations.
• Manage patients records by keeping all medical history, insurance and personal information update and verify abiding by HIPAA protocols.
• Assist office management and staff with administrative projects/responsibilities such as managing time-sensitive projects, filing, copying, and collating materials.
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