Desktop services manager vs technical support specialist

Differences between desktop services manager and technical support specialist duties and responsibilities

Desktop services manager example responsibilities.

• Manage DNS, DHCP and RBAC for file servers.
• Manage standards and processes for all workstations including standard applications and all deployment projects.
• Lead a team of 6 PC technicians to support over 1500 corporate and remote users.
• Manage the HQ print server, including adding and removing printers and updating drivers and settings as needed.
• Team design and implement global SCCM infrastructure, convert packages, and create a new operating system image.
• Develop new workflows using ITIL practices for improve problem management.
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Technical support specialist example responsibilities.

• Implement hardware and software upgrades and maintain stability, usability, and security for desktop/laptop/mobile systems; achieve SLA's.
• Manage all operating end-user software including JavaScript - updating/installing Java.
• Install, configure and manage proprietary applications on Unix servers.
• Manage large-scale PC deployments including site surveys involving verification of network activity and appropriate power availability.
• Manage backups, replications and disaster recovery plans of company mission critical servers and database files to ensure redundancy.
• Deploy and troubleshoot complex software installations in Microsoft and Linux environments.
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