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The differences between desktop support analysts and customer support analysts can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a desktop support analyst and a customer support analyst. Additionally, a customer support analyst has an average salary of $65,147, which is higher than the $48,674 average annual salary of a desktop support analyst.
The top three skills for a desktop support analyst include desktop support, customer service and computer system. The most important skills for a customer support analyst are customer service, customer support, and technical support.
| Desktop Support Analyst | Customer Support Analyst | |
| Yearly salary | $48,674 | $65,147 |
| Hourly rate | $23.40 | $31.32 |
| Growth rate | 10% | 10% |
| Number of jobs | 99,621 | 116,811 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 50% | Bachelor's Degree, 62% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
A desktop support analyst's role is to develop strategies and systems to improve and coordinate desktop support efforts. Their responsibilities revolve around testing and modifying existing networks and systems, providing corrective measures on issues and concerns, performing regular inspections, troubleshooting, and maintaining inventories on software, hardware, and other applications. Furthermore, as a desktop support analyst, it is essential to respond to calls and correspondence from clients, all while adhering to the policies and regulations of the company.
A customer support analyst is responsible for assisting customers with their service issues, responding to their inquiries and concerns, and resolving their complaints. Customer support analysts strategize techniques in improving the customer's experience by providing outstanding customer services. They also review quality audits and logs to determine the efficiency and effectiveness of services and modify procedures as needed. A customer support analyst must have excellent communication and organizational skills to look for customer solutions that would highly improve the company's reputation to the market.
Desktop support analysts and customer support analysts have different pay scales, as shown below.
| Desktop Support Analyst | Customer Support Analyst | |
| Average salary | $48,674 | $65,147 |
| Salary range | Between $36,000 And $65,000 | Between $42,000 And $99,000 |
| Highest paying City | New York, NY | San Francisco, CA |
| Highest paying state | New York | New Jersey |
| Best paying company | Cambridge Associates | SAP |
| Best paying industry | Finance | Technology |
There are a few differences between a desktop support analyst and a customer support analyst in terms of educational background:
| Desktop Support Analyst | Customer Support Analyst | |
| Most common degree | Bachelor's Degree, 50% | Bachelor's Degree, 62% |
| Most common major | Computer Science | Business |
| Most common college | Massachusetts Institute of Technology | Stanford University |
Here are the differences between desktop support analysts' and customer support analysts' demographics:
| Desktop Support Analyst | Customer Support Analyst | |
| Average age | 42 | 42 |
| Gender ratio | Male, 87.9% Female, 12.1% | Male, 59.9% Female, 40.1% |
| Race ratio | Black or African American, 11.6% Unknown, 5.3% Hispanic or Latino, 15.7% Asian, 12.3% White, 54.7% American Indian and Alaska Native, 0.4% | Black or African American, 13.1% Unknown, 5.3% Hispanic or Latino, 15.2% Asian, 10.5% White, 55.5% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |