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Director, service delivery vs director of professional services

The differences between directors, service delivery and directors of professional services can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 6-8 years to become a director, service delivery, becoming a director of professional services takes usually requires 4-6 years. Additionally, a director, service delivery has an average salary of $141,674, which is higher than the $140,429 average annual salary of a director of professional services.

The top three skills for a director, service delivery include service delivery, healthcare and customer service. The most important skills for a director of professional services are healthcare, client facing, and software development.

Director, service delivery vs director of professional services overview

Director, Service DeliveryDirector Of Professional Services
Yearly salary$141,674$140,429
Hourly rate$68.11$67.51
Growth rate16%28%
Number of jobs39,078125,635
Job satisfaction--
Most common degreeBachelor's Degree, 64%Bachelor's Degree, 65%
Average age4747
Years of experience86

What does a director, service delivery do?

A director of service delivery spearheads and oversees the service and delivery operations of a company, ensuring efficiency and smooth workflow. It is their duty to streamline service roadmaps, set goals and guidelines, manage budget and schedules, coordinate managers and departments, and develop strategies to optimize operations. They may also liaise with internal and external parties, building positive relationships with them. Furthermore, as a director, it is essential to lead and encourage the workforce to reach goals, all while enforcing the company's policies and regulations, developing new ones when necessary.

What does a director of professional services do?

A director of professional services is responsible for evaluating and improving the professional services offered by the firm. Directors of professional services assess the operational processes and systems to ensure high-quality outputs and deliverables. They review contracts for project requirements and specifications and design strategic techniques to achieve goals and objectives within the budget limitations and agreed timetables. A director of professional services must have excellent communication and leadership skills, especially in directing the project team for project solutions.

Director, service delivery vs director of professional services salary

Directors, service delivery and directors of professional services have different pay scales, as shown below.

Director, Service DeliveryDirector Of Professional Services
Average salary$141,674$140,429
Salary rangeBetween $106,000 And $189,000Between $94,000 And $207,000
Highest paying CitySan Francisco, CASan Mateo, CA
Highest paying stateCaliforniaMaine
Best paying companyAstraZenecaKootenai Health
Best paying industryFinanceTechnology

Differences between director, service delivery and director of professional services education

There are a few differences between a director, service delivery and a director of professional services in terms of educational background:

Director, Service DeliveryDirector Of Professional Services
Most common degreeBachelor's Degree, 64%Bachelor's Degree, 65%
Most common majorBusinessNursing
Most common collegeCarnegie Mellon UniversityUniversity of Pennsylvania

Director, service delivery vs director of professional services demographics

Here are the differences between directors, service delivery' and directors of professional services' demographics:

Director, Service DeliveryDirector Of Professional Services
Average age4747
Gender ratioMale, 64.8% Female, 35.2%Male, 59.0% Female, 41.0%
Race ratioBlack or African American, 6.5% Unknown, 5.2% Hispanic or Latino, 9.7% Asian, 12.8% White, 65.6% American Indian and Alaska Native, 0.2%Black or African American, 11.1% Unknown, 4.3% Hispanic or Latino, 14.6% Asian, 8.1% White, 61.3% American Indian and Alaska Native, 0.7%
LGBT Percentage11%12%

Differences between director, service delivery and director of professional services duties and responsibilities

Director, service delivery example responsibilities.

  • Manage global delivery operations for cloud services.
  • Manage program portfolio and represent organization at PMO level.
  • Supervise operations of Medicaid manage care and third party liability recovery services.
  • Manage development and implementation of enterprise sales platform including customer account portals, marketing automation and CRM tools.
  • Draft and clarify VSOE pricing policies for cloud solutions.
  • Execute the contract in compliance with ITIL and Atos standards and policies8.
  • Show more

Director of professional services example responsibilities.

  • Plan and manage software implementations, data conversions, ERP integration and document imaging.
  • Used SQL statements to automate the download of lab and radiological data into a study's database.
  • Lead clients and internal consultants, develop and implement standard CRM tools, methodologies and practices in operations / practice management.
  • Manage professional services business in the Americas.
  • Create and manage PMO project execution support for seamlessly integrating new services offerings into delivery operations.
  • Manage pharmacy integration to EHR project; complete functional and system requirements, and identify pharmacy vendor.
  • Show more

Director, service delivery vs director of professional services skills

Common director, service delivery skills
  • Service Delivery, 9%
  • Healthcare, 7%
  • Customer Service, 6%
  • Project Management, 6%
  • Patients, 5%
  • Digital Transformation, 4%
Common director of professional services skills
  • Healthcare, 13%
  • Client Facing, 12%
  • Software Development, 8%
  • Business Development, 7%
  • Application Development, 6%
  • Enterprise Sales, 5%

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