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Director, service delivery vs director of technology and services

The differences between directors, service delivery and directors of technology and services can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-8 years to become both a director, service delivery and a director of technology and services. Additionally, a director, service delivery has an average salary of $141,674, which is higher than the $126,814 average annual salary of a director of technology and services.

The top three skills for a director, service delivery include service delivery, healthcare and customer service. The most important skills for a director of technology and services are project management, technical service, and healthcare.

Director, service delivery vs director of technology and services overview

Director, Service DeliveryDirector Of Technology And Services
Yearly salary$141,674$126,814
Hourly rate$68.11$60.97
Growth rate16%16%
Number of jobs39,078129,174
Job satisfaction--
Most common degreeBachelor's Degree, 64%Bachelor's Degree, 67%
Average age4747
Years of experience88

What does a director, service delivery do?

A director of service delivery spearheads and oversees the service and delivery operations of a company, ensuring efficiency and smooth workflow. It is their duty to streamline service roadmaps, set goals and guidelines, manage budget and schedules, coordinate managers and departments, and develop strategies to optimize operations. They may also liaise with internal and external parties, building positive relationships with them. Furthermore, as a director, it is essential to lead and encourage the workforce to reach goals, all while enforcing the company's policies and regulations, developing new ones when necessary.

What does a director of technology and services do?

A director of technology and services is responsible for monitoring the operations in the technical side of an organization and managing the efficiency of network systems to ensure the stability and efficiency of business functions. Directors of technology and services oversee the safety and security of networks across the organization to prevent unauthorized access and leakage of data statistics. They also perform regular quality checks on the systems, improving users' interface, and upgrading network infrastructure to achieve the highest customer satisfaction.

Director, service delivery vs director of technology and services salary

Directors, service delivery and directors of technology and services have different pay scales, as shown below.

Director, Service DeliveryDirector Of Technology And Services
Average salary$141,674$126,814
Salary rangeBetween $106,000 And $189,000Between $92,000 And $173,000
Highest paying CitySan Francisco, CASan Francisco, CA
Highest paying stateCaliforniaNew York
Best paying companyAstraZenecaCheniere Energy
Best paying industryFinanceTechnology

Differences between director, service delivery and director of technology and services education

There are a few differences between a director, service delivery and a director of technology and services in terms of educational background:

Director, Service DeliveryDirector Of Technology And Services
Most common degreeBachelor's Degree, 64%Bachelor's Degree, 67%
Most common majorBusinessBusiness
Most common collegeCarnegie Mellon UniversityCarnegie Mellon University

Director, service delivery vs director of technology and services demographics

Here are the differences between directors, service delivery' and directors of technology and services' demographics:

Director, Service DeliveryDirector Of Technology And Services
Average age4747
Gender ratioMale, 64.8% Female, 35.2%Male, 85.9% Female, 14.1%
Race ratioBlack or African American, 6.5% Unknown, 5.2% Hispanic or Latino, 9.7% Asian, 12.8% White, 65.6% American Indian and Alaska Native, 0.2%Black or African American, 6.7% Unknown, 5.2% Hispanic or Latino, 10.0% Asian, 12.7% White, 65.3% American Indian and Alaska Native, 0.2%
LGBT Percentage11%11%

Differences between director, service delivery and director of technology and services duties and responsibilities

Director, service delivery example responsibilities.

  • Manage global delivery operations for cloud services.
  • Manage program portfolio and represent organization at PMO level.
  • Supervise operations of Medicaid manage care and third party liability recovery services.
  • Manage development and implementation of enterprise sales platform including customer account portals, marketing automation and CRM tools.
  • Draft and clarify VSOE pricing policies for cloud solutions.
  • Execute the contract in compliance with ITIL and Atos standards and policies8.
  • Show more

Director of technology and services example responsibilities.

  • Manage installation of all PBX systems in Pax locations.
  • Manage customer support and NOC support teams to update system and entertainment content.
  • Manage all move, add and change requests for internal PBX and voicemail system.
  • Project manage the requirements gathering, review, purchase, implementation and staff training of initial ERP system.
  • Manage client expectations and ensure project delivery in conformance with company software development life cycle methodologies (SDLC).
  • Manage all aspects of site performance including production, financial budgeting, SLA, customer support and human capital results.
  • Show more

Director, service delivery vs director of technology and services skills

Common director, service delivery skills
  • Service Delivery, 9%
  • Healthcare, 7%
  • Customer Service, 6%
  • Project Management, 6%
  • Patients, 5%
  • Digital Transformation, 4%
Common director of technology and services skills
  • Project Management, 7%
  • Technical Service, 7%
  • Healthcare, 6%
  • Cloud, 6%
  • Technical Support, 5%
  • Continuous Improvement, 4%

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