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The differences between directors, service delivery and engagement managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-8 years to become both a director, service delivery and an engagement manager. Additionally, a director, service delivery has an average salary of $141,674, which is higher than the $112,413 average annual salary of an engagement manager.
The top three skills for a director, service delivery include service delivery, healthcare and customer service. The most important skills for an engagement manager are project management, analytics, and customer service.
| Director, Service Delivery | Engagement Manager | |
| Yearly salary | $141,674 | $112,413 |
| Hourly rate | $68.11 | $54.04 |
| Growth rate | 16% | 16% |
| Number of jobs | 39,078 | 166,237 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 64% | Bachelor's Degree, 70% |
| Average age | 47 | 47 |
| Years of experience | 8 | 8 |
A director of service delivery spearheads and oversees the service and delivery operations of a company, ensuring efficiency and smooth workflow. It is their duty to streamline service roadmaps, set goals and guidelines, manage budget and schedules, coordinate managers and departments, and develop strategies to optimize operations. They may also liaise with internal and external parties, building positive relationships with them. Furthermore, as a director, it is essential to lead and encourage the workforce to reach goals, all while enforcing the company's policies and regulations, developing new ones when necessary.
The role of engagement managers is to build and maintain strong relations with clients. They are responsible for managing a portfolio of client accounts and assisting clients with existing projects. Other duties include assisting clients in resolving their problems, managing bills and invoices for assigned customers, and addressing customer issues efficiently and timely. Additionally, engagement managers are responsible for ensuring that company policies are being complied and ethical standards are being followed. They are also expected to manage and meet client expectations.
Directors, service delivery and engagement managers have different pay scales, as shown below.
| Director, Service Delivery | Engagement Manager | |
| Average salary | $141,674 | $112,413 |
| Salary range | Between $106,000 And $189,000 | Between $84,000 And $150,000 |
| Highest paying City | San Francisco, CA | New York, NY |
| Highest paying state | California | New York |
| Best paying company | AstraZeneca | L.E.K. Consulting |
| Best paying industry | Finance | Professional |
There are a few differences between a director, service delivery and an engagement manager in terms of educational background:
| Director, Service Delivery | Engagement Manager | |
| Most common degree | Bachelor's Degree, 64% | Bachelor's Degree, 70% |
| Most common major | Business | Business |
| Most common college | Carnegie Mellon University | Carnegie Mellon University |
Here are the differences between directors, service delivery' and engagement managers' demographics:
| Director, Service Delivery | Engagement Manager | |
| Average age | 47 | 47 |
| Gender ratio | Male, 64.8% Female, 35.2% | Male, 61.3% Female, 38.7% |
| Race ratio | Black or African American, 6.5% Unknown, 5.2% Hispanic or Latino, 9.7% Asian, 12.8% White, 65.6% American Indian and Alaska Native, 0.2% | Black or African American, 6.7% Unknown, 5.2% Hispanic or Latino, 10.0% Asian, 15.4% White, 62.5% American Indian and Alaska Native, 0.2% |
| LGBT Percentage | 11% | 11% |