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The differences between directors, service delivery and implementation managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-8 years to become both a director, service delivery and an implementation manager. Additionally, a director, service delivery has an average salary of $141,674, which is higher than the $90,790 average annual salary of an implementation manager.
The top three skills for a director, service delivery include service delivery, healthcare and customer service. The most important skills for an implementation manager are project management, account management, and client relationships.
| Director, Service Delivery | Implementation Manager | |
| Yearly salary | $141,674 | $90,790 |
| Hourly rate | $68.11 | $43.65 |
| Growth rate | 16% | 16% |
| Number of jobs | 39,078 | 136,883 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 64% | Bachelor's Degree, 71% |
| Average age | 47 | 47 |
| Years of experience | 8 | 8 |
A director of service delivery spearheads and oversees the service and delivery operations of a company, ensuring efficiency and smooth workflow. It is their duty to streamline service roadmaps, set goals and guidelines, manage budget and schedules, coordinate managers and departments, and develop strategies to optimize operations. They may also liaise with internal and external parties, building positive relationships with them. Furthermore, as a director, it is essential to lead and encourage the workforce to reach goals, all while enforcing the company's policies and regulations, developing new ones when necessary.
An implementation manager specializes in introducing new systems, networks, and processes to the entire company workforce. Typically, their responsibilities revolve around overseeing the implementation team to ensure that everything is running smoothly, devising action and work plans, coordinating with different departments, monitoring requisitions and information materials, and verifying their accuracy. An implementation manager may also address issues and concerns, providing technical support when necessary. Furthermore, it is essential to lead and encourage the team, all while adhering to the company's policies and regulations.
Directors, service delivery and implementation managers have different pay scales, as shown below.
| Director, Service Delivery | Implementation Manager | |
| Average salary | $141,674 | $90,790 |
| Salary range | Between $106,000 And $189,000 | Between $64,000 And $126,000 |
| Highest paying City | San Francisco, CA | San Francisco, CA |
| Highest paying state | California | California |
| Best paying company | AstraZeneca | Levi Strauss & Co. |
| Best paying industry | Finance | - |
There are a few differences between a director, service delivery and an implementation manager in terms of educational background:
| Director, Service Delivery | Implementation Manager | |
| Most common degree | Bachelor's Degree, 64% | Bachelor's Degree, 71% |
| Most common major | Business | Business |
| Most common college | Carnegie Mellon University | Carnegie Mellon University |
Here are the differences between directors, service delivery' and implementation managers' demographics:
| Director, Service Delivery | Implementation Manager | |
| Average age | 47 | 47 |
| Gender ratio | Male, 64.8% Female, 35.2% | Male, 59.0% Female, 41.0% |
| Race ratio | Black or African American, 6.5% Unknown, 5.2% Hispanic or Latino, 9.7% Asian, 12.8% White, 65.6% American Indian and Alaska Native, 0.2% | Black or African American, 6.5% Unknown, 5.2% Hispanic or Latino, 9.8% Asian, 12.7% White, 65.5% American Indian and Alaska Native, 0.2% |
| LGBT Percentage | 11% | 11% |