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Director, service delivery vs information systems manager

The differences between directors, service delivery and information systems managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-8 years to become both a director, service delivery and an information systems manager. Additionally, a director, service delivery has an average salary of $141,674, which is higher than the $137,275 average annual salary of an information systems manager.

The top three skills for a director, service delivery include service delivery, healthcare and customer service. The most important skills for an information systems manager are customer service, project management, and data entry.

Director, service delivery vs information systems manager overview

Director, Service DeliveryInformation Systems Manager
Yearly salary$141,674$137,275
Hourly rate$68.11$66.00
Growth rate16%16%
Number of jobs39,078151,862
Job satisfaction--
Most common degreeBachelor's Degree, 64%Bachelor's Degree, 65%
Average age4747
Years of experience88

What does a director, service delivery do?

A director of service delivery spearheads and oversees the service and delivery operations of a company, ensuring efficiency and smooth workflow. It is their duty to streamline service roadmaps, set goals and guidelines, manage budget and schedules, coordinate managers and departments, and develop strategies to optimize operations. They may also liaise with internal and external parties, building positive relationships with them. Furthermore, as a director, it is essential to lead and encourage the workforce to reach goals, all while enforcing the company's policies and regulations, developing new ones when necessary.

What does an information systems manager do?

An information systems manager is typically in charge of overseeing the information technology (IT) systems and networks in a company, ensuring efficiency and smooth workflow. They are directly responsible for managing IT workers such as analysts and programmers, delegating tasks, assessing performance, managing schedules, handling budgets, and spearheading installations and upgrades. Furthermore, as an information systems manager, it is essential to lead and encourage the workforce to reach goals, all while implementing the company's policies and regulations.

Director, service delivery vs information systems manager salary

Directors, service delivery and information systems managers have different pay scales, as shown below.

Director, Service DeliveryInformation Systems Manager
Average salary$141,674$137,275
Salary rangeBetween $106,000 And $189,000Between $95,000 And $198,000
Highest paying CitySan Francisco, CASan Francisco, CA
Highest paying stateCaliforniaNew Hampshire
Best paying companyAstraZenecaBaker McKenzie
Best paying industryFinanceProfessional

Differences between director, service delivery and information systems manager education

There are a few differences between a director, service delivery and an information systems manager in terms of educational background:

Director, Service DeliveryInformation Systems Manager
Most common degreeBachelor's Degree, 64%Bachelor's Degree, 65%
Most common majorBusinessBusiness
Most common collegeCarnegie Mellon UniversityCarnegie Mellon University

Director, service delivery vs information systems manager demographics

Here are the differences between directors, service delivery' and information systems managers' demographics:

Director, Service DeliveryInformation Systems Manager
Average age4747
Gender ratioMale, 64.8% Female, 35.2%Male, 79.5% Female, 20.5%
Race ratioBlack or African American, 6.5% Unknown, 5.2% Hispanic or Latino, 9.7% Asian, 12.8% White, 65.6% American Indian and Alaska Native, 0.2%Black or African American, 6.8% Unknown, 5.2% Hispanic or Latino, 10.2% Asian, 12.6% White, 65.0% American Indian and Alaska Native, 0.2%
LGBT Percentage11%11%

Differences between director, service delivery and information systems manager duties and responsibilities

Director, service delivery example responsibilities.

  • Manage global delivery operations for cloud services.
  • Manage program portfolio and represent organization at PMO level.
  • Supervise operations of Medicaid manage care and third party liability recovery services.
  • Manage development and implementation of enterprise sales platform including customer account portals, marketing automation and CRM tools.
  • Draft and clarify VSOE pricing policies for cloud solutions.
  • Execute the contract in compliance with ITIL and Atos standards and policies8.
  • Show more

Information systems manager example responsibilities.

  • Manage the administration of the ERP system host on the cloud.
  • Integrate several off-the-shelf and SaaS systems to automate and streamline common transactions.
  • Manage process and provide a long-term roadmap from a PMO and technology perspective.
  • Manage all purchasing and approval of hardware/software for the facility including RFP's and RFI's.
  • Implement and manage the newspaper's and corporate office's first help desk solution following ITIL standards.
  • Lead the planning and implementation of an automate document control system for ISO 9002 in a FDA environment.
  • Show more

Director, service delivery vs information systems manager skills

Common director, service delivery skills
  • Service Delivery, 9%
  • Healthcare, 7%
  • Customer Service, 6%
  • Project Management, 6%
  • Patients, 5%
  • Digital Transformation, 4%
Common information systems manager skills
  • Customer Service, 17%
  • Project Management, 9%
  • Data Entry, 7%
  • Technical Support, 4%
  • SQL Server, 3%
  • PC, 3%

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