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The differences between directors, service delivery and senior service managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-8 years to become both a director, service delivery and a senior service manager. Additionally, a director, service delivery has an average salary of $141,674, which is higher than the $129,065 average annual salary of a senior service manager.
The top three skills for a director, service delivery include service delivery, healthcare and customer service. The most important skills for a senior service manager are project management, client relationships, and business development.
| Director, Service Delivery | Senior Service Manager | |
| Yearly salary | $141,674 | $129,065 |
| Hourly rate | $68.11 | $62.05 |
| Growth rate | 16% | 16% |
| Number of jobs | 39,078 | 200,790 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 64% | Bachelor's Degree, 68% |
| Average age | 47 | 47 |
| Years of experience | 8 | 8 |
A director of service delivery spearheads and oversees the service and delivery operations of a company, ensuring efficiency and smooth workflow. It is their duty to streamline service roadmaps, set goals and guidelines, manage budget and schedules, coordinate managers and departments, and develop strategies to optimize operations. They may also liaise with internal and external parties, building positive relationships with them. Furthermore, as a director, it is essential to lead and encourage the workforce to reach goals, all while enforcing the company's policies and regulations, developing new ones when necessary.
Senior Service Managers are roles usually present in a Business Process Outsourcing (BPO) company or a shared service structure. They manage the service level agreement between their company and their clients. They oversee the employees who are expected to hit the targets and ensure that they would consistently meet these targets. Senior Service Managers are decision-makers. They make strategic decisions to ensure that the operations department runs smoothly and would be able to achieve its service level agreements with clients. Senior Service Managers also manage stakeholders. They create professional working relationships with clients, and they are expected to maintain and keep client accounts.
Directors, service delivery and senior service managers have different pay scales, as shown below.
| Director, Service Delivery | Senior Service Manager | |
| Average salary | $141,674 | $129,065 |
| Salary range | Between $106,000 And $189,000 | Between $92,000 And $179,000 |
| Highest paying City | San Francisco, CA | San Francisco, CA |
| Highest paying state | California | California |
| Best paying company | AstraZeneca | NVIDIA |
| Best paying industry | Finance | Professional |
There are a few differences between a director, service delivery and a senior service manager in terms of educational background:
| Director, Service Delivery | Senior Service Manager | |
| Most common degree | Bachelor's Degree, 64% | Bachelor's Degree, 68% |
| Most common major | Business | Business |
| Most common college | Carnegie Mellon University | Carnegie Mellon University |
Here are the differences between directors, service delivery' and senior service managers' demographics:
| Director, Service Delivery | Senior Service Manager | |
| Average age | 47 | 47 |
| Gender ratio | Male, 64.8% Female, 35.2% | Male, 66.8% Female, 33.2% |
| Race ratio | Black or African American, 6.5% Unknown, 5.2% Hispanic or Latino, 9.7% Asian, 12.8% White, 65.6% American Indian and Alaska Native, 0.2% | Black or African American, 6.7% Unknown, 5.2% Hispanic or Latino, 10.0% Asian, 12.6% White, 65.2% American Indian and Alaska Native, 0.2% |
| LGBT Percentage | 11% | 11% |