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The differences between directors, service delivery and systems managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-8 years to become both a director, service delivery and a systems manager. Additionally, a director, service delivery has an average salary of $141,674, which is higher than the $107,156 average annual salary of a systems manager.
The top three skills for a director, service delivery include service delivery, healthcare and customer service. The most important skills for a systems manager are customer service, project management, and patients.
| Director, Service Delivery | Systems Manager | |
| Yearly salary | $141,674 | $107,156 |
| Hourly rate | $68.11 | $51.52 |
| Growth rate | 16% | 16% |
| Number of jobs | 39,078 | 145,551 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 64% | Bachelor's Degree, 66% |
| Average age | 47 | 47 |
| Years of experience | 8 | 8 |
A director of service delivery spearheads and oversees the service and delivery operations of a company, ensuring efficiency and smooth workflow. It is their duty to streamline service roadmaps, set goals and guidelines, manage budget and schedules, coordinate managers and departments, and develop strategies to optimize operations. They may also liaise with internal and external parties, building positive relationships with them. Furthermore, as a director, it is essential to lead and encourage the workforce to reach goals, all while enforcing the company's policies and regulations, developing new ones when necessary.
A systems manager is responsible for monitoring the operations of the information technology department, evaluating staff performance, developing strategic procedures to maximize productivity, and identifying business opportunities that would generate more revenues and profitability for the company. Systems managers inspect company networks to ensure the efficiency of the technology systems, conducting regular diagnostic tests, and installing upgrades to boost optimization. A systems manager must have excellent knowledge of the technology industry, as well as a strong command in programming languages and system codes to maintain the security of the company's database.
Directors, service delivery and systems managers have different pay scales, as shown below.
| Director, Service Delivery | Systems Manager | |
| Average salary | $141,674 | $107,156 |
| Salary range | Between $106,000 And $189,000 | Between $75,000 And $152,000 |
| Highest paying City | San Francisco, CA | San Francisco, CA |
| Highest paying state | California | California |
| Best paying company | AstraZeneca | Meta |
| Best paying industry | Finance | Technology |
There are a few differences between a director, service delivery and a systems manager in terms of educational background:
| Director, Service Delivery | Systems Manager | |
| Most common degree | Bachelor's Degree, 64% | Bachelor's Degree, 66% |
| Most common major | Business | Business |
| Most common college | Carnegie Mellon University | Carnegie Mellon University |
Here are the differences between directors, service delivery' and systems managers' demographics:
| Director, Service Delivery | Systems Manager | |
| Average age | 47 | 47 |
| Gender ratio | Male, 64.8% Female, 35.2% | Male, 76.8% Female, 23.2% |
| Race ratio | Black or African American, 6.5% Unknown, 5.2% Hispanic or Latino, 9.7% Asian, 12.8% White, 65.6% American Indian and Alaska Native, 0.2% | Black or African American, 6.7% Unknown, 5.2% Hispanic or Latino, 10.1% Asian, 12.6% White, 65.1% American Indian and Alaska Native, 0.2% |
| LGBT Percentage | 11% | 11% |